Speaker 2
Welcome to Playing Support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.lingless.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available, depending on your issue. To hear more about your service options, press two. Please select from the following options. [silence] For in-warranty products, our support team is available to help with performance and hardware issues. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available, depending on your issue. To hear more about your service options, press two. To hear these options again, [silence] press eight. [pause] Please select from the following options. For in warranty products, our support team is available to help with performance and hardware issues. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available depending on your issue. To hear more about your service options, press two. To hear these options again, press eight. [music] Please remain on the line for assistance. [music] Thank you for calling. The instance of health is Gerald. Yes, the logo can out. [music] [silence]
00:00
Speaker 1
Oh, I bought an Amazon refurbished ofLinksis mesh, like, extender, and I connected it to connect to the network. [silence] Nothing. It will, it will not connect to the network. It's a W H, I have to get out. W, H W 01. [silence] And the serial number is, 2810 M 13745S. [silence] Can you tell [silence] I already troubleshoot these is, is an emergency. [silence]
02:00
Speaker 2
I'm asking how can it help? When you connect that to the network and what happens? How did it? Oh, it will not connect to network. What is the serial number and module number of that? [silence]
02:00
Speaker 1
here I'll read it again to five yeah I don't see a two wait F as an Frank 10M 83A 904804 [silence] here I'll read it
03:00
Speaker 2
Sir, what's after 2, 8, and you're you're breaking up, but I'm asking what is after 2, 8, just the 2, 8, 0, 2, 5, all right, 2, 5, and what's up to that. Got it. Got it.
03:00
Speaker 1
Yes. I have a MR 8300. MR 8300. Martin. M-A-R-T-I-N. Last name is Sprague. S-P-R-A-G-U-E. Let me try this just uh. My last name is Sprague. S-P-R-A-G-U-E.
04:00
Speaker 2
Are you Plan to connect this one to your mesh router? What is your main mesh router? MR 8300? What is your first name and last name? You mentioned Marvin Craig? [silence] Sorry, line is really not good. You're breaking up. Would you say you last name? West?
04:00
Speaker 1
[Music] Early Marty MARTY.I'm Maury.com A as in Apple. Q is George. J as in otter E as in Edward. Yes.
05:00
Speaker 2
Yeah. What is your email address? So, s, p, r, e, ggedgot it. Is that at gmail.com? Who's your internet provider? [silence]
05:00
Speaker 1
It is. Oh, just give me a second. Green. Uh, hold on. There's one second. I got to look it up. I'm sorry. We just changed it. I'm just working it up. Just give me a second here. green light let's G R E N L I G H T networks [silence] I got it yesterday yes do I have what I do have [silence] what [silence]
06:00
Speaker 2
Okay. Since you just got this one, it's a brand new, and I mean, it's a refurbished, but you just got it, got this one, right? Do you have the receipt of that, so I can update the warranty? The receipt, the proof of purchase, so I can update the warranty.
07:00
Speaker 1
okay. It's nothing spam. Nope. Okay. Just came through. Hold on. Let me reply to it. Okay. It's a handsome. Thank you.
08:00
Speaker 2
did that? I'll try again. All right. Checking.
09:00
Speaker 1
Disturb me. This is to the main is probably maybe feet. It's a purple light. Okay. Okay. Well, I did that yesterday, but I just did it now, yes. It's about three feet away. Same. Solid purple. [silence] [silence] [silence]
11:00
Speaker 2
all right where's that by the way it's called node so where's that night right now what's the distance of that to the main yeah feet what's the light of that that node okay can you move that closer to wear the main node is located tree or five feet know more than five feet when i think it has to be that distance when I think all right what's the light at the back of your Lynx's router
11:00
Speaker 1
[silence] okay five second [silence] or five [silence] uh okay five five separate times [silence] okay okay [silence] now there's white flashing.
12:00
Speaker 2
"Press the reset button on a router five times, each at one second apart. So, one second gap between presses Yes one second gap between presses."
12:00
Speaker 1
the extended note is flashing white okay uh uh now it seems to like a cyan so i can't i can't really tell if it's online or not now it's now it's flashing red
13:00
Speaker 2
The light of the extender goes out.
13:00
Speaker 1
you're Flashing Red. [silence] still flashing red. [silence] I can't see it from here. It's behind the TV. [silence] Yeah. Yeah. [silence] turn it off and back on, did you say? Okay. [silence] just before I did that, the light turned to, like, a bluish [silence] it's like a [silence] I can't tell if it's online but it's like a blue solid light now.
15:00
Speaker 2
What's the light of your main note? Is it solid green, solid blue or red? But do you have internet connection connected to that Wi-Fi? Your main router Wi-Fi. You do. Aha. Turn off the main, uh I mean the extender note and turn it back on. Yes. Unplug it from the power source and plug it back in. The light is aqua now. Then I guess it's working. So we don't need to unplug it.
16:00
Speaker 1
Well, it actually looks blue to me, but yeah, I don't know if I can tell if this online or not. Well, now it's flashing - sorry, it's flashing red again. I haven't touched it.
17:00
Speaker 2
More like aqua green, right? That's blue. That's fine. You can move that to where you want it to be. You did not unplug it from the power supply right? It's still... ... ...innected to power. Okay.
17:00
Speaker 1
Yeah, just continues to flash red. Okay. All right. Okay, just pull it back in. White is a blue now, darker blue.
18:00
Speaker 2
Allie, you can unplug it from the power source. Wait 30 seconds and plug it back in.
18:00
Speaker 1
Purple, I don't know what they call it. Um, on my phone, I do, if you can hold on a second. Alright, that's not showing under the nodes. Now the light is blinking blue or purple, whatever they call it. It is not showing it is not showing this no, no, no, no, no, no, no, no just showing any other nodes on my network.
19:00
Speaker 2
Do you have access to your linksys app? can you log into it? [silence] but on the app, it's showing two notes one off nine,
19:00
Speaker 2
Oh, in total how many nodes you have? So that's that support one then we're adding, right? So on the app it's showing the nodes they're online.
20:00
Speaker 1
Yeah, it's like a solid blue, but it's still not showing up in my app. Yes. It is not showing in my app, but now it's blinking red again.
21:00
Speaker 2
Can you close the app and reopen it? let's try let's try adding it using the app sorry press the reset button of that hold it down for one minute I think the firmware of that is outdated or something just press the reset button hold it down one minute the note we're trying to add
21:00
Speaker 1
Okay, held down for a minute. I just released it and it's now flashing yellow like blue or. Yes. Yeah. Well, it's blinking here.
23:00
Speaker 2
OK. Wait till the light shows. solid purple. You know how to add a child node using the app? Um, OK. Let's try doing that. [silence]
23:00
Speaker 1
OK. Yeah, it's still blinking. Now it's like a pinkish solid color. Do you want me to add new. Do you want me to. Do you want me to add a node? OK, it says looking for your child nodes.
24:00
Speaker 2
No, when it's solid purple, do it when it's solid purple, okay? All right, add it on the app, add another node. Yes, put up a new product, add another node and continue.
24:00
Speaker 1
Now the lights are flashing. Still flashing.
25:00
Speaker 2
okay [silence] what's on the app is it adding it for the six minutes
25:00
Speaker 1
Yeah, this could take 4 to 6 minutes per child node. Looks like it just started it over. I'll pay per year. So. Yeah, still just flashing.
26:00
Speaker 2
Have you got a spare ethernet cable?
28:00
Speaker 1
Do you want me to plug it in? Yeah, if this is connected to the back of the router, does it matter what Ethernet port on the back I choose? Well, right now, you just had me plug an Ethernet cable into it. It's just flashing still. And that Ethernet cable is directly connected to the router.
29:00
Speaker 2
Yes. Connect that to the main node. Click it. So right now, that node is wireless. Right? Connected to the main node. Or or not. OK. OK. OK. I guess I'm going to need to ask for the topology. One second. You have a modem. It's a modem, right? Just a modem or modem router. [silence]
29:00
Speaker 1
What's a sentence, it's a router, well, I, it's on, Linksys MR8300, if I have the incoming internet connection to it, and then I have the, the cable 2, the satellite unit plugged into the back of the router to that now, so it's 8,300 connected to this uh, WHW01, and it's a solid light, but it's not connected. [silence]
30:00
Speaker 2
Your modem is also a router? What's the model number of that? [silence] a router. So where's that connected to? [silence] I think I know the problem, why it's not showing in your network. Um, let me verify again. So, that, that tower, is that connected to your modem too?
30:00
Speaker 1
it is connected to the the Linksys MR 8300 by an ethernet cable [silence] [silence] and it's just like a solid pink purple light right now [silence] yep [silence] [silence] [silence] Mac OS uh Tahoe [silence] uh yeah [silence]
31:00
Speaker 2
Dang. Do you have a laptop that we can use? What's the operating system? Mac OS? Okay.
31:00
Speaker 1
I can connected to Wi-Fi or I can connect to the ethernet okay it's connected
32:00
Speaker 2
Is it connecting to Wi-Fi?...Connect it to a Wi-Fi for now. Open Google Chrome or Safari. [silence]
32:00
Speaker 1
am I have Google Chrome open? are you just trying to connect to the links is page? yeah, I have that at uh, 92 address, if that helps. yeah, [silence]
33:00
Speaker 2
go to my router dot local. silent correct. Are you logging to the web page please? I
33:00
Speaker 1
hesit let's bottom right hand corner what am I looking for? Yeah, I got it. It's waiting.
34:00
Speaker 2
Are you on the home page? Okay. Scroll down all the way to the bare bottom, at the bottom, lower right corner of the screen, you will see a CA. Click that. Bottom lower right corner. It's really small, but you can find it there. And I say Okay. Go to Wi-Fi settings. What is the channel of the 5 gigahertz one? Oh, just the 5 gigahertz. [silence]
34:00
Speaker 1
The 5 gigahertz are on auto channels. WPA2 personal. You're asking for the security mode. Yes, correct. Okay. Well, I can't really do that now because my wife is working upstairs. She's she's working remotely. I can't change anything if it's going to screw her up. [silence] Getting a replacement registration form. [silence] You might get a replacement. [silence] [silence]
35:00
Speaker 2
Security mode is WPA2 the personal, correct? Yes, and leave it like that.
35:00
Speaker 1
Okay. Okay, it's a - the CA router setup. Okay. It says your master node is now configured. Add. Add wired child nodes or wireless child nodes. You want me to add a - it's currently wired. Do you want me to add a wired one? Or take - or take - or do you want me to take it each from the table up?
36:00
Speaker 2
Oh okay. All right, click okay. And let's go to connectivity. [silence] Under connectivity, go to CA router setup or envelope setup. [silence] Yes. Add it as wire child note. Let's see if it's Not as wire child note. [silence] That's okay. Add it as a word child note. Let's see if it's.
36:00
Speaker 1
Okay, I pressed that wire, wired no, but it's not doing anything. Do I have to press the done? Ooh, okay. It's just like solid purple, not blinking. So, before I do that, do you want me to pull the Ethernet cable out or, oh, okay. All right.
37:00
Speaker 2
Oh no, just observe the light, just click it once and observe the light of the child note we're adding. Still solid, not blinking. Let's wait one minute, if it's still the same, then click add wireless child note. Now, no need to unplug the cable, just leave it like that.
37:00
Speaker 1
Or 22 minutes, uh, and, uh, it's still, still just staying solid. I got about 30 more seconds. [silence] I just pressed the add board, this tile node. It's just a, it's still solid. yes. OK, it's just suppressed it again. solid color light. OK, now it's blinking.
38:00
Speaker 2
Click add wireless child node one more time. Okay. I'm going to set up
39:00
Speaker 1
Well, right now, it's flashing red. OK. OK. I'll keep watching it. OK.
40:00
Speaker 2
Timer now five minutes and hopefully full turn solid green blue or aqua. That's fine, it's part of the process. Next light should be blue or maybe green, maybe aqua. I'll let you know when the timer is up. [silence]
40:00
Speaker 1
Now the is like a solid light blue, but it's still not showing up on the node list. No, it's like a it's like a blue. Up, hold on. I think it's just I think well, hold on. I think it just showed up on the on the list. It says firmware firmware update available. Should I click that?
42:00
Speaker 2
It stopped flashing red, it's white now. Oh, okay, okay. All right. Yeah, click that, yeah, I think it's, it's really the firmware. [silence] It stopped flashing red, it's white now. Oh, okay.
42:00
Speaker 1
Yeah, it could be. Well, I already did. yeah. Yeah. oh, no. it's not good. Right. I understand. Oh. Well, it sounds like 15 minutes, so. Right.
43:00
Speaker 2
So we are right, but the firmware... Yeah, update that. It... gonna take... Oh wait, wait, hold on, hold on. Hold on, before you click that, hold on. Do-nah... Did you already click that? Oh. Oh, it's gonna restart the network. I forgot to tell you that. Uh-oh. Um... We can't cancel that one because it it will interrupt the the the firmware update and it will cause damage sometimes. Oh, um, how do we- how do we do this? Hold on. Yeah, it's gonna take 15 minutes to update the firmware. 5 to... I mean five, 10 to 15 minutes. [KEEP_UNCERTAIN] Okay, well, I guess we're safe for now. Um, you're going to wait till update the firmware. I'm going to stay right here. I mean, do you want me to see right? Yeah, let's see. I'm right here. you can rub, copy, water. It's up to you. A question. You can ask me. I'll wait here. All right. Thank you so much.
43:00
Speaker 1
I don't know at some point the internet's going to reboot it should be past when you're working but if you're everybody huh logging up and okay I want to make sure you don't lose anything oh sorry I was talking to my wife David um sorry I was talking to my wife.[silence] now I was making sure she saved any work in case it rebooted that she wouldn't lose everything.
46:00
Speaker 2
told you talking to me nice my bet all right thanks so much [silence]
47:00
Speaker 1
Hello? Yeah I got a it says the firmware was. updated, it's still showing up on my node list. Yeah, it's like... Yeah. Yeah, I just did. Yep. Now it's blinking red. Okay.
57:00
Speaker 2
Okay, and what's the light? Is it all, it blue or [silence] Yeah. Can you disconnect the cable connected to it? Okay. Let's wait till it fully boots up and it turns solid blue, you're all set.
58:00
Speaker 1
Okay, it's showing connected now, so I think we're all set. Um, I think I'm okay. If I do, uh, if I have a problem, I'll call back, but I think we're all set now. yeah, thanks for, thanks for your help. Okay.
59:00
Speaker 2
Do [ you have] questions? Do y[ou ]want me to stay w[hile ]you move that or are you all good? All ri[ght]. It's all set. Thank [you] so much f[or ]your patience and your cooperation w[ith] this. I hope you have a good one. You take care. Y[ou're ]welcome. Thank you. Goodbye.
59:00