V2 Rubric Detail — 5bed510e-69a5-11f1-b…

[KEEP_UNCERTAIN] Uh-huh. I don't put that in there. I need to get a tissue for that up here to rub it out. Hi there. Um I am at uh trying to install a new Linksys seven mesh system and tied into an existing older Linksys system and we don't have the usernames or passwords for it. We have a username and password for the Wi-Fi, but we don't, oh my God, the person who set it up did not give them the app or the connectivity. So, we're trying to get into the old system so I could add the stop, add the new ones to this system. And when I tried to do everything, the app does not work. I'm on the Wi-Fi network for that. I'm also on the Wi-Fi network for that, and I opened the app and it, you know, it says, you know, add an existing router or mesh. [silence]

system. I hit find my router and it comes up and says it can't find it. The old one or the new one? Yes ma'am. The one we're trying to add the serial number is 65 golf 12 Mike. 10 Mike. 2 Charlie Foxtrot 01 563. Yes. That's the new one. [Silence]

And our goal is that so that we don't have to reconfigure all the devices is- ot into the old one and add these to that system. But if you tell me that if as long as we make that home network and the password the same that it would still work without having to reset everything, we could just do that. [silence] So our our our full goal is to add these three devices to the old network and then delete the old devices. That way we don't have to re-reconfigure anything on the network. They have over devices configured for that Wi-Fi network. So they don't want to go back and have to re-add it.

It ugh you can just create a new network as long as a username and password is the same they'll work and sometimes they don't. So I guess the question is what your network stuff it was on an old network and we just unplugged everything and plugged the new one in and made the use the the network name or the s and ID and the password the same. Will everything just pick up and continue working or not? [silence] Okay. [silence] So what we'll want to do is just connect the new one. So I'm just going to unplug the old one and we'll use the new one. So how do I get this account? So once I've got everything here, how do I get the account to recognize the new device? [silence]

sorry, that again, I try and play it to the light. to the to the app. yes. and I've gone through the steps now, I may be able to do this without you now. trying to see if it'll work. getting connected, it says. says it couldn't find your router. obviously it can't. keep your phone near it, make sure your router's light is solid. no, it's only on the old one, I need to be connected to the new one. okay, let me do that. hold on. let me do that. I thought it would do it via Bluetooth, so. College Home Monitor or we just... go on this network. They hit the pair button and it should work automatically or do I have to put in this long ass password? Let me put that in the hold this still Mom, please.

at lowercaseu lowercasem m is in M. lowercasev is in I don't know Victor 8 Lima okay we're on that one let me try something again and Jill still can't find it you there ma'am I'm on the I'm on the right Wi-Fi I'm here in search and it's not finding it

Okay, Solid White. I'm sorry, ma'am. Ma'am, maam, maam, hello. Stop talking. You're talking too fast and you have an accent. I need you to slow down just a little bit, please. Say that again. Yeah. Okay. So I need to do it through a website.

What's the website? [silence] Okay. [silence] So now my iPhone doesn't want to let me do that because it's not a secure site. Let me just try from the computer. [silence] And just get into the silly thing. I think I can handle it from there, but it shouldn't be this hard. [silence] Let me get this one on that Wi-Fi. I'm need to get that Wi-Fi, the password.

I got that memorized. Because that's, uh, stand, I need that password there. All right, we're gonna get on this one now. And, uh, yeah, it, should I do another? Okay. Does it, is it, yeah, uh, it's, is it, uh, someone, uh, yeah, uh, uh, yeah, uh, uh, details. Visit site. All that's showed up when I go to that site, ma'am, is a little Linksys logo. Um. Because it's not a... Derek, finally came out by then that took forever. That was just taking longer. So I need the router password. Is that going to be the, uh, same password as the Wi-Fi password? Also, uh, it says to ask for the Wi-Fi password, not the.

XJW T number B BR TRAND IS. It's saying view, view, view. Okay. I'm putting the Wi-Fi password in here and it's telling me that that is not the right password. I wonder if he reset it somehow. All right, so you're saying I should be using the Wi-Fi password or the, not the recorder.

Okay I'm looking at the password in the picture an A X J W T lowercase um lowercase V8M. It's in there exactly like it says unless somehow Jimmy changed it let me go see he's got where's that piece of paper that's got the other password is piece B9. Why do I do all those two people? everything let me get go through this because it's supposed to be a lowercase J. Okay so it's A B C K D. O. P. Okay. Right there. That's this gets to be that. It's possible that the owner of the house you're I'm trying to help reset that default password without realizing that they, they have to. So I'm gonna try this other way it could. be KBM. I don't know if this helps at all the this. That's what he did. Okay, we're in. So we got it. Okay, we got it. So I'm in now. I don't think I need anything to add the other ones. I just is there any specific trick to add the other devices to the network? So where is the add button? I see um two nodes, two devices, and a third one that looks like it may or may not have been added. Oh no, I see that's just connected devices. Okay.

One is, one is up and running and one's got a red matching sphere. Okay. Okay. Um, so to add it, what do I do exactly again, ma'am? [ silence] Yeah. [ silence] Is that that new product? Gotcha. Okay. Thank you. I'll call back if I have more problems. All right. Bye.