V2 Rubric Detail — 5c101df2-71c4-11f1-9…

Welcome to Linksys Support. To insure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. please have your device serial number ready. For assistance, press one now. For out-of-warranty products, paid support. please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out-of-warranty product, paid support option may be available depending on the issue. Thank you. Thank you for calling link's technical support. My name is

I don't think - I - I checked one, uh, E2500. Yeah. I'll let you check that. Uh, okay, so, yeah. So if you have a power cord that connects to router, what you can do is just take a look on the back side of router, on the back side of the router, just take out the cords, just power cord. And then after disconnecting the power cord, just plug it back in. switch off the power of the router by the button, switch the button by the button. Then push it once. Let's hear out for your other one. Then switch on. So when you turn it back - you turn it back. for a few more minutes and it will Bo.Get about thirty minutes or so. If it's getting on already, I think you managed to get that back now.

Have like a gigabit connection sir then yeah you will be just limited up to 100 Mbps since the port or the internet port of this router you can only support up 200 Mbps. So yeah it's already. Also for the Wi-Fi sir it's still sir because the Wi-Fi is dependent on the Ethernet on the speed on WAN. So if your WAN is only 100 Mbps even if you get 600 Mbps Wi-Fi speed then you will only be limited up to 100 Mbps Wi-Fi internet speed connection. Yeah that's for Wi-Fi sir yeah. Yes that's the wireless speed. Yes that the wireless speed.

It speeds that it's only capable of up 100 it can actually get past 100. Yes, yes, sir. Oh sir, yes, since the router is only capable in providing 100 down speed for the internet speed. So for internet it's Yeah, that's good. Yes, that's the speed for Wi-Fi sir. Not the internet speed just link on your Wi-Fi speed. Mhm, yes, for Wi-Fi sir, it's 300 mps, but for internet it's only 100 mps.

Is that uh are you referring for the uh internet speed uh sir? Over wi-fi? Yes. Uh 1in internet speed, you can only get up to 100 even though your wi-fi speed is 300. That's the wi-fi speed, sir. Wi-fi speed for ethna, it's only limited to up to 100 yes, um. Uh gain, sir. Yes for wi-fi, it's the wi-fi speed. It's not an internet speed. Internet speed and wi-fi speed is different. It's your speed on wireless, but it's not the internet speed. Uh, Yes. So if you transfer file, sir, from one computer to Another one or when you copy files, when you are making your crescent, probably you can exert the wi-fi, internet uh speed is related to how much data your internet supplier or your company provides. You know, how much data you can download uh and how much data you can upload uh in one second? Okay. This speed it influences for instance your wi-fi speed, how much data you can download from a certain server, moreover, uh different speed on wi-fi and internet. Sometimes you expect to have 300 wi-fi speed and your internet speed is limited to 100 but so, does it mean no one can order to the ISP to increase the speed? Sometimes the internet speed limit is often due to the price people are actually paying for their internet access. But what else can contribute to this gap? The local internet day may not be providing than when internet speeds like Fiber-optics provided ISPs can offer a better internet speed. What happens when you order a very larger size actually order data? The router then cannot support it? Sometimes you may buy a router which has a capacity of 300 but then you have an internet speed of 100 or 50, so it acts as a limitation. Um, cann yes, it is true or -- that the connection problem I'm experiencing right now from my side is that I have a router, a master router and I have extended these Wi-Fi. Keep on losing Wi-Fi while using Bluetoo?

okay, so that's your Wi-Fi speed, you can get up to 300 Mbps for file transfer from one computer to another, but for internet, you can only get up to maximum of 100 Mbps, since the router is only capable in handling internet speed up to 100 Mbps. So, you cannot go beyond 100 Mbps internet speed. But for file transfer from one computer to another, via Wi-Fi, then you can get a maximum of 300 Mbps. Yes. Location. Sorry, if you have two computers, and you want to transfer a file from computer one to computer two, so for the file transfer, you will be using the Wi-Fi speed, not the internet speed.

transferring a file from one computer to another, and now, sorry, it's not wrong advertisement, sorry, because it's indicated their Wi-Fi speed, not internet speed. Internet and Wi-Fi speed are two different thing. Okay, before we procedure, let me create first a ticket for you. Okay, can I have your first name and your last name? Nisa Nabeer? A-B-I-R-U-A-R. Oh, hold on sir. N-I-P-P-I-N okay.

How do you spell your last name, sir? A, L, B, A. Oh, Agarwal, right? Nityan Agarwal. Okay. And how about your email address? Okay, so that's N, I, T, I, A, N, G, right?

PR. Oh, okay. Got it. So, that's Netflix now dot L.I.T.R at gmail.com. Okay. And can I have, sir, the serial number of your link system router, please? Okay, that's one zero A as in apple, four zero M as in mike, two six A for Apple, zero two three, five zero. Did I get it correct? Okay, thank you. And also, sir, may I know who's your ISP, your internet service provider, please? Okay, Spectrum. Okay, so thank you very much for this information. Sir, may I please this call on hold? Just give me two or three minutes. I'll just have to verify the one on the status of your device and I'll be right back. Okay, just stay on the line. hello hello sir hello hello hello sir can you still hear me okay yeah thank you very much for patiently waiting and I will just without longhold okay sir so upon tracking it appears that your device is already outside of its warranty

It's already outside of its warranty period, so then it's not valid for support and replacement anymore. So, regarding your concern, yes, if you upgraded to a gigabit connection, then I would suggest that you upgrade, of course, your router to a gigabit router. So you will, so you can maximize the speed that you subscribe from your ISP. This one, sir, is already came to its end of life. So, this is one of our legacy devices. Our device and it's only limited up to 100 MBPS. Yeah. Mm-hmm. Yeah, 600 MBPS. Yes, I understand, sir. Yeah, I understand, sir. [silence]

yes sir yeah that's how they advertise it's 300 Wi-Fi but nowadays sir the router yeah most of the routers have a gigabit port so it can support a gigabit connection with and wireless I don't sir most of the manufacturers that's how they advertise the Wi-Fi speed like 300 then they will just add it up yeah okay yes so if you buy a new router so make sure to check the specifications okay make sure the internet port of the router yeah is uh gigabit port yeah it's included on the documentation

Gigabit port, yes. 10 slash 100 slash 1000. Yeah, that's how they... Yeah, that's... that's how they advertise 857 for, uh, what do you call this? That's for Wi-Fi speeds, 857 for 5 GHz, then 300 for 2.4 GHz, and that's how they advertise. But if you... Uh, 857. So, it's already uh, 5 GHz frequency. Yes, it's already a Gigabit speed. Yeah. Yes.

Still sir, Wi-Fi, wireless speed. Wi-Fi speed. Yeah. Yes, exactly. So, if you subscribe, sir, for like, if you have a gigabit router, that has the gigabit port. So, if your wired devices can get, what you call it, a gigabit connection, like if it can, your fired device can get up to a 900 Mbps speed, then your wireless. if you have a 857 wireless speed, then you can get uh most mostly a half of that speed maybe up to 400 Mbps 400, 500 Mbps on wireless. So, usually wireless is half of wired. Yeah. Exactly, yes, yes, correct. It should be a gigabit port. That's one thing you need to check.

you buy a new router. You're welcome sir and once again my name is Paul sir from link this technical support have a great day bye bye