Speaker 1
yeah i don't where i I'm not sure where I find the serial number but I bought this uh uh wi-fi box link and uh the password don't seem to work it I connected the box okay I even changed the name of it if that would work uh is there a way to change the password [silence] yeah the wi-fi uh uh [silence] what does the [silence] wi-fi uh uh pass do
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. Certain products will be supported while end of support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. While waiting, you may also visit support.linksys.com for more information about your product. Hi, thank you for calling Linksys Technical Support. This is Rio. How can I assist you today? [silence] What do you mean by password? Are you referring to Wi-Fi password or router login password?
00:00
Speaker 1
The router, the router. See, I got my, I, they had me do my email, and I did my email with, and I created an account that works fine. But, the, to get the router to, for me to put something in, for me to connect something with the router, I need a password that they provide, but it don't work. Who? Admin might work, man. And if that don't work, you got any other ideas? I'll try. That's the power, oh, model number. Uh, maybe I have a box. Let me think. Uh, wait, I now have one other place I can look for the model number. I, I took a picture of it. One second. Hey, one second. That's not it. Uh, model number. Let's get rid of that. Okay, model number.
01:00
Speaker 2
You can try to put sir admin. Admin you can try admin. What's the model number of your device. [silence]
01:00
Speaker 1
[silence] uh huh wait, I'm almost there for that. serial number. [stuff] serial number is not the mod number, right? Uh one second. Let me see what's over here. model number Son of a gun. I got everything. [stuff] I'm sorry what? Oh, yeah hang on a second, I got the serial number, I just had it. It's almost there. Here we go, uh serial number, SN34N10M25. Uh, and the other part's cut off. Hang on one second. I got to get up. I got to get up and go look at the box and so I took a picture of it, but I wasn't looking to I wasn't looking to get all that before. One second. I wouldn't be surprised if this thing is discontinued because because I bought it
02:00
Speaker 2
You can try to provide to receive a serial number.
02:00
Speaker 1
on eBay. One second. I got to go to, uh, uh, Almost there. I got to go to, uh, the white box itself, and, uh, Okay. And, uh, look at the bottom, and hopefully I can see it all. Okay, uh, Maybe I'll see the model number at the same time. Uh, there is a phone number on here for customer support. I didn't see it on the bottom of the thing. But, uh, here we go. Almost there. Uh, serial number 3-4-N-1-0-M, as in Mike 2-5-A-0-4-4-6-1.
03:00
Speaker 2
okay they care time sir okay. Do you see the model number for this device? [silence]
03:00
Speaker 1
[KEEP_UNCERTAIN] I'm still looking. Where would I find that? Oh here it is. Yes, wait. Let me look again. Yes it is it is correct. Yes haven't had a in 20 years so I I decided I would get one because Correct. Correct. Uh, myself. I, I'm trying to set it up. I, I put, I changed the name of it. I took the setup name out because that wasn't, that was not working. I used my own name, Perfect Man, which is a name I have on a different account of something. And put that in and I put the password that they give me, I copy and pasted in so there's no mistakes. Right. And it's not working. I'm missing the password. Yes. I copied and pasted right into the thing. And it's not working.
04:00
Speaker 2
So you replace it with the MR 6350. Is that correct? So this router is already set up or you're still just trying to set it up? Hmm. Okay. Okay. hmm. Okay. But do you know somehow, what's the router password? Because if you are going to set up the account using a router password, uh, Because you do have options here, okay? The first option is if you did not set up
05:00
Speaker 1
All right, but... No, I'm just going to say that I did set up a password. Though, it's not I set it up. Whoever I bought it from, I guess. Or Lindsay, whoever refurbished it, put it back and told me what password to use. I didn't get to choose my own. It comes with... I would love to. How do I do it? Oh no, oh no. Hang on a second. I gotta look. I had no clue. Didn't know that was a... Yes. That is totally...
06:00
Speaker 2
Default router password is "admin" all lowercase. Now, if it does not work, the last— [silence] ummm [silence] in order for you to set up the device, [silence] even if you just purchased it through eBay you need to reset the whole system so that it will be back to default. [silence] Well, you do have a reset button there that you can try. [silence] now for if you're going to reset the whole system sir, your wi-fi name wi-fi password will be deleted and you need to set it up again from the start [string interrupted]
06:00
Speaker 1
that is totally totally fun but i have no idea where this reset button is uh oh i see a red button and i see a red something let's see you have that you need a pen or something so if uh hang on a sec i'm trying to uh there is a red button i don't know if i can i need a pen or something i gotta maybe i gotta click hit put your pen in it with it he read something see i don't know come on yeah i don't know if the red button is going or not but i'm pushing it if it's a button there's a red and a blue one and uh yeah i pushed the red one but i don't know if it did anything well it's possible it is because it is possible
07:00
Speaker 2
that will be at the bottom or at the back of the device there is a red button there well it if
07:00
Speaker 1
it is doing something because now the blue light is blinking. So that's a possible, I must, I must, I might have done something. Now it on off. That's good because then we'll be able to fix it. Let's see, one second. Set up my connected. Let me see what's here. Networks. Okay, I must have got it because it's gone. Right. So now what? My name is not a problem, Joseph Carey. C-A-R-E-Y. Ask me to play. I'm going to spell it because I have two E's in it. A-S-K-M-E to play.
08:00
Speaker 2
When you hit the reset button, sir, temporarily you won't have an internet or a Wi-Fi. Okay. If, by chance, you wanted to set it up again, I'll be needing your first name and last name, sir. I can create a record for you. How about email address?
08:00
Speaker 1
op Los Spectum Red yeah yeah yeah okay okay I'm gonna do 20 seconds okay I'm sorry but [silence]
09:00
Speaker 2
All right, thank you. Who's your Internet service provider, sir? All right. So right now, sir, since you hit the reset button, what's the light indicator showing at the top of the device? Red. Can you try to hold and press the reset button again for 20 seconds so that it will turn magenta or purple light? [silence]
09:00
Speaker 1
and and and and and okay, but it's, now it's just straight blue. Now, it's, it's not, it's not the color it was when I first started. It's straight blue, so, is there something, let me see. I wish there was, let me try something. Maybe I wasn't, maybe I gotta push, oh, I see. I gotta push this with my finger. Let me try this for another, right now it's flashing blue. Let me try it another 20 seconds or so. Then I'm using my finger, it's still flashing blue, but like you said, it should change in 20 seconds. still flashing blue. Maybe I should unplug it and plug it back in? okay, I'm just asking. Just asking you. I'm hitting a red button and I'm trying to reset and I'm past 20 seconds. Whoa. How many seconds did you say? Yeah, that didn't work. That didn't work. Let's try something else. Let me try. uh, Your blue blinking. Now, it did have purple when I first saw it. I remember it. I remember. I didn't mean to interrupt your buzz. I remember it was red. Yeah, purple when I first saw it. But I held it 20 seconds. You want me to hold it longer? Oh, there it is. There it is. You're right. You're right. It's purple.
10:00
Speaker 2
No, sir. You just need to reset it. 20 seconds only, sir. What's the light showing by the way, when you hit the reset button? OK. Alright. So when you hit the reset button, sir, give it some time. It will reboot. Just wait for it to turn purple. No, it's OK. Just give it some time. It's still rebooting.
11:00
Speaker 1
You're right. described. Yeah. I called me. One second. Um. Uh, yeah, yeah. second. second. second. second. second. Okay, fine. Duh. Um, one, two, three, four, five. Now it's white now. Okay. So I'm thinking maybe the password's not right, you know, or something.
12:00
Speaker 2
kindly try to click, I set the reset button five times, one per second. Okay. Those trying to, reconfigure now we'll wait for a maximum waiting time of seven minutes, it will turn to solid blue I'm from Philippines, sir. Oh, been in the Philippines? Oh, a key. I see in the north. Oh, I see. So you're, you're, you're into online games, e-games, electronic games. Oh, I see. What are your, what are your favorites? So best adventures. Ah, okay. [silence] Have you been to the Philippines? Have you met your girlfriend? Oh, I see. Exactly. So uh is she not like trying to at least visit you somehow? Just to visit Uh-uh [silence] [silence] [silence] exactly because she's in the medical field it's too hard to get a vacation leave if I were her. [silence] [silence] [silence] [silence] yeah exactly. [silence] [silence] Mmm-hmm. I see.
12:00
Speaker 1
But you know, I really don't I don't care if she comes or not to tell you the truth. If she don't come I save $1200 in air miles right now. I'm back to a blue light is that go to bed. I'm using I'm I'm doing on my phone right now. What was the next step. Okay.
18:00
Speaker 2
Mm-hmm. Mm-hmm. Exactly. Well, yeah. As long as both of you have a good understanding with each other, then that's all good already. You don't need to make things complicated if everything is fine right now. That's a very good service. When blue light, it indicates that you are connected to the internet. Before we change your Wi-Fi name, Wi-Fi password, can you try to use your, do you have a phone or a computer that we can connect to the Wi-Fi to check it? Okay, kindly go to the settings of your phone, Wi-Fi settings, and then check the
18:00
Speaker 1
Linsky setup six 28 okay so I'm gonna okay now can I, yeah, can I use the password that they gave me? Okay why'd you I'm ready, no I'm ready yeah yes I did the Okay well, yeah I took I took a picture of it that's the one I want to want to know if I should use or can use Okay one second, one second, I'm going to I'm going to come, I gonna copy and paste it, because it's complicated, it's like S-M and all bunch of letters and let me just copy it and paste it, oh, wow it's a lot of, okay copy, and then I'm going to, that's a big old password
19:00
Speaker 2
in the available network. You will see there the Linksys Wi-Fi name. Yes. Correct. That one. And then the password. Yes, click that one. And then it'll ask you for the password, correct? No, sir. The password, sorry. Okay. The password. The password is indicated at the bottom of the device. There is a sticker, right? Where you see your serial number. There is a password there. Okay. That one. [silence] Mm-hmm. [silence]
19:00
Speaker 1
To find it again, oh yeah settings and uh, I'm going to go back to that. I'm going to paste it in and then I'm going to hit that. See if it works. Okay. Unable to join the network, Winski setup 628. Now it's because I'm using that same password that's no good. Uh, hang on a second. Hang on a second. Okay. One second. Let me uh take a picture of it again because it's hard for me to see it. Uh, okay. Okay. Uh. Can
20:00
Speaker 2
Okay, this is the password that you see at the bottom of the Linksys device, correct, with the sticker.
20:00
Speaker 1
This password – oh, at the very bottom it has numbers. Very bottom has a recovery key. Above the recovery key, it says password. Uh. It then it says SM, di, Zed. S. Looks like an O or a zero. I'm not sure, it's probably an oh. IO. Well, I'll try to type it in this time. I don't think I – I'm going to have to type it somehow. Hang on a second. Let me – let me – one second. I've got another idea. Let me take another picture of it. One second. And this way I can uh see it clearly so I can uh type it in. I don't think I'd know about that O or if it's a capital O or a [silence] lower case o.
21:00
Speaker 2
Mm-hmm. As for the remote key, sir, there is a password. Uh-huh. And then above the password. okay, hold on. just type the password. Yes. [silence]
21:00
Speaker 1
it's a zero. But anyway, we'll, we'll, Okay, good. One second. Go back to settings. I never, I haven't typed it in yet, but this the first time I'm going to type it in. I've been copying and pasting it each time. Okay, S. Not that it matters, but I just, I was going to read it out, but don't really matter. I'm just continuing as I'm talking to you. One second. Oh, I forgot. We get right left door. One second. S, M, S, M. I'm going to do S, M, D, I, Z, X, S, X, X, S, R, O. Uh, looks like you're capital O. Uh. Oh, we said zero, I forgot. Good job. Zero. [silence]
22:00
Speaker 2
That's uh uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, a zero
22:00
Speaker 1
sm small connect let me see what happens well guess what that's what I was doing the whole time wrong copying and paste because now it works when I put it in man Let me ask you a question while we're on the phone can we can we can we change the password I hate it I mean when I say I hate it I have a lot of smart plugs for hookups so I that's the reason I bought the thing in the first place is there a possible I could change it It's on that's that's done I'm ready let me know know I want to do it to do Uh-huh So why do but I'm
23:00
Speaker 2
after, after you, after you connect your phone to the uh wifi, that's the next step that we are going to do to change the wifi name and password. All right. Can you try to open a browser in your phone? Or do you have a computer that we can use? [silence]
23:00
Speaker 1
Computer, I'm on uh I'm in the open a browser uh Google right now and I'm and and and I'm waiting for you. Hum, uh. My router. One sec. I'llfig in its About discover. Almost there. R O U T E R. I see it, Dot local. Okay, I did and it says my router, URL. when I see what uh one sec. I'll just tell you what it is. I have, needed to put that on the uh let me Uh private internet access. My router access. Yeah, I'm trying to get it. It tells you what it is. It says what is my router local how to access
24:00
Speaker 2
Okay. I'm mh-mhm. Okay, alright. Um, tell me when you've opened already, the Google. Okay, you can try to put in the URL box er myrouter.local. mm-hmm. Mm-hmm. Yep. Enter. [silence] Okay, uh, like, like what does it show?
24:00
Speaker 1
yeafoe- so what's now I don't know if this one second ago maybe where a God is I see okay. It'll be try to get it out of it. dont wants to put router. No. What is it matter what you are oh big thing is ROTE
25:00
Speaker 1
My router. OK. My router.local. It says right there. And then a page comes up. It says, the router.local URL is a shortcut to access the local administration dashboard. It says, Linsky's router. It is used to place numeric IP address. OK. And a page comes up. But it looks like, Hmm. It shows a page. It says, language. Select your English. I don't know if any of that works. But I think I'm on the right page now. Let's say I'm on the right page. What would I do? Host name and all that? Host name. Demain. I'm sorry, what? The English or the. I don't know if it's right, if it's just a picture or if it's going to work. Let me see if I can get a. Uh-uh. OK. It's showing.
26:00
Speaker 2
Uh-huh. It's different. Oh, what's the option showing there? What options does it show there? (What picture does it show there?)
26:00
Speaker 1
Yes. It says setup, but it's just a picture. I think it says my router look yeah a camera a blue camera on top let me try it again all right I clicked it again so now I seem to be on the right page I think says my router local http myratalocal utilized. Here's another one. Let me click the blue link. This'll put me right there okay this site can't this site can't be reached all right one second. I thought I had uh oh man I thought I had it thought I really had it all of a sudden when I clicked it hit reload uh huh. One second. Almost.
27:00
Speaker 2
is there a camera? picture of a QR code phone okay, what does it show no okay how about this instead of my router.local can you try to put this in the address bar please 192.168.1.1 hmm okay do that later on is that is the camera on your phone that or you turn it on to the£3 mm okay do that later on is that is the camera on your phone that or you turn it on to the [silence] 192.168.1.1 mm okay do that later on is that is the camera on your phone that or you turn it on to the yeah.
27:00
Speaker 1
I'm going to take out this. I got to take out the [inaudible] out of the dress book. Okay, 192.1, .1. I'm just getting, I see that, that's why he has, it says, log in us. I'm on that. I'm on [inaudible] I'm on this page that says configure center, admin login to access admin, login or admin or something. I don't know. I'm on that page. So, okay, log in. There's two ones. One says log in, one says admin. Okay. Now it says Admin Panel 192.168.1.1.
28:00
Speaker 2
okay, 168.1.1. okay uh it shows their login uh huh okay try to click log in admin sir admin
28:00
Speaker 1
No it is it is it says it says a IP address I guess mine this is admin panel for one nine two one six eight one point one point one then it says log in should I log in sure oh great your connection is not private what do I now it's closed page or advanced Okay now it says your attempt to reach whatever but the certificate whose validity period is too long to be trustworthy proceed one nine two 19.
29:00
Speaker 2
Yeah. Try, can you try you log in? Okay. That's okay. Uh, do you see there an option? Bypass it. Continue. Advanced click advance. Okay, uh, try to scroll down. Yes, sir. Click that.
29:00
Speaker 1
Please proceed to 192. Okay. Allow Chrome to find devices in local networks? Wow. Okay. Download the Linksys app for setup? app. Okay. I'm just reading. It says, let's get up and running. Download the Linksys app for setup. It's also the best way to manage your Wi-Fi. But that's all it has. Or go back I guess somehow. Which picture? I did before. Oh, I I can copy it if you want. Oh, and send it to you. It says. Let's let's get but but that's uh, what do you call it? Download the Linksys app for setup. That's not it right.
30:00
Speaker 2
Allow Allow noise Do you see the... What options does it show there aside from the download? Kindly click the picture twice Do you see the picture of the page? Close
30:00
Speaker 1
Right. Hang on a second. I'll blow it up. I just clicked the phone one second. I clicked the phone and it's I've clicked the phone. It says email address and password sign in. No always I just I just let me see if I can get back on that uh it. Yeah. So I have an email address and password and says that I forgot password. Don't have an account? Click here. Actually no, I I'd probably have to go I'd probably have to Have to go back somehow. Uh Um
31:00
Speaker 2
Download the page. There is an option, is a picture that you show there Q.R. code or a phone, you need to click it twice. Aside from that, there is there an option to log in using a router password or local access or admin? No, it's okay. It asked you to log in. There will be two options to log in. And no, sir, we already did. D.C. an option there router password local access. Cause that is the one that that is the one that we're looking for.
31:00
Speaker 1
Let me see. Let me see. I guess this would be would've been better on a computer, but my problem is my computer takes so long. It going half the time. um, forgot password. No, click here for my account for now. You know, it's funny that all that good information that we did, just disappeared. Linski Smart Wifi. You don't want that, right? My router local. Let me just try that again. Right. uh. That ain't it. But we go. We put a number in before. What I seem to be back to that page. I think notices my router local http myrouter.local. Uh, let's see what happens if I click that and I'm probably way up. Now that's the page that don't work. Then we put a number in. Let me see if I remembered that number. one. Oops.
32:00
Speaker 2
That's IP address of 192.168.1.1.
32:00
Speaker 1
one 9 2 there, it is uh 168 one there. it is okay and then i hit log in admin admin i think I clicked that I'm back to that blue page and now what did I say the local vessel ok a bunch of how to login 192 168 192 168 one and five easy steps access in your router admin through a 192 will allow you to change the settings and configurations of your router's softwareness provider first one says click here 192 168 1.8 or enter the next one says you get an error is not your router's IP address look up your router's IP follow an article once you know your router's IP address introduce it to your browser's URL let's see if you've got use anymore password you can follow these directions to recover [silence]
33:00
Speaker 2
Router password router log in [silence]
33:00
Speaker 1
router default user names here we go let me keep going router user name and password list how to configure so there is wait let me go down a little further see what all that says so now they have router ips they got tons of them down below and it says and on the bottom it says how to recover router user name and password find router ip address router ip access list address list sorry top parental control computer games and experiments so i would think i would click if you have an access to router uh such as something. check the router ip address no i i don't know i'm stupid when it comes to this stuff window mode
34:00
Speaker 1
Sure, if you'd like. Oh, okay. I'm on Google and that's what you told me, I believe. Okay. Uh, okay. You know, yeah, but Oh, I see the I actually bottom right corner. But go ahead. You want me to go to settings? Okay. I'm gonna go to settings, right? Probably not, but I'll I'll look. I'm gonna be fair, look. Uh, no. You know what it is? I got a I have an iPhone, but I'm gonna get up, I'm gonna get up and uh I'm gonna go to my computer because that seemed like that would work better for you.
35:00
Speaker 2
Yeah. Your phone, because your phone is in a phone mode. Try to click top left corner, top right corner. There is three, uh there is an icon, three dots there. Yeah. The Google Chrome top right corner. There is three dots. Yeah. Do you see there, an option window mode? Windows mode?
35:00
Speaker 1
It'll probably be better room to doing it on the computer. It won't take that long to open my computer. Maybe I have two them up. Try to grab a good one. And then uh, this way don't hold you much longer. Sorry, my chair makes a lot of noise. But it's going up. But I got it for nothing, so I can't complain. Okay. I'm on my way to my computer. My computer. Let me see, uh. I guess the thing opened up. I might be able to use a different browser besides ggle. In one second. I just need, it's body to go up. Don't get old. Especially me, I'm big guy and a rough to move around, my wheel is, chair is moving slowly, but we're moving. Okay, let me get over here and try this. Put my password in. If it comes on, I would've preferred the other one, but, and just before I, just see if I can get on this computer quick. It's trying to load. But meanwhile, Well, when waiting for that to load, I have another browser here. I just thought about, I got Bing, too. Let me try Bing. Microsoft Bing. Uh, hmm. Microsoft Bing. That might work. But let me just try this. Uh, open Google here. Uh, it. Well, that's open. My computer is on. I'm waiting for Google to come up on it. I'm waiting for Google. But meanwhile, I'm trying. Oh, yeah, yeah. Didn't even think of that. Uh-uh, uh, it's kind of up, but it's, you're right. It's not uh. Why does it look like it's on? That's impossible
36:00
Speaker 2
Uh uh. Is your computer already turned on, sir? Uh, you need to connect you need to connect to your computer, sir, to the Wi-Fi.
39:00
Speaker 1
it must be the fake it must be get na funny how it's not connected anything but you would think it is the way it's uh the way it's uh working hang on I mean if I google box open but like you said I have to uh makes sense but I'm gonna try one second you're right I would have to connect it to the Wi-Fi which is my problem so getting back to this I have a bing search but let me there's no uh let me see if there's a way to get to the URL all right settings let me go to that let's see settings let's see if I you said something about windows before I don't see anything like that feedback like dog search notifications home page permissions region language privacy location and that's about it I have another road browser too let me see what the other one is [silence] I have a Skype, not Skype, uh, what the heck is it? Something like Skype. Huh. That's actually, you bet I couldn't change that password. Maybe if I put that old password in, one second. Let me try to put that the old password in and then we can change it from there. Let me just see if I can do it easier. Uh, neither that. Maybe, maybe not. Let me see. I'm looking for, uh, the internet. I haven't used this in a long time. Yeah, I'm looking for the network. I would love to find the network, and it should be right around here somewhere on the bottom right. [silence] I'm.
40:00
Speaker 2
<start_of_audio>
41:00
Speaker 1
You know, what's that? No connection. Oh, here we go. Uh, Linskey setup. Let me click that. Uh, can't automatically connect. Let me try that. And see if it comes up and gives me a box. Yes it did. Okay. almost there. Just need to put the password in. Uh, Okay, I wish I could, I got no light over here cuz my, well, my, oh, my uh, I got a light. I'm gonna get it, but I get it usually uh, my Wi-Fi plugs, if they were working, I could turn on all my lights. Let me see what I can do here. Put the password in. S, M, D, I. Where's the I? Z, and X.
42:00
Speaker 2
okay. when you try to use the default Wi-Fi address that's 192.168.1.1.
43:00
Speaker 1
Oh, I see it right there, okay? Click that. Okay, it has an address, login, admin. You want to click that? Okay, I'm going to be there in one second. It's going through, but it's going slowly. [silence] Okay, I'm on the same page. [silence] Now, it says router IP, login, admin, how to. [silence] We're going to go in as admin, right? I'm guessing. [silence] Okay, there's two of them. [silence] One that says login. One that's login. When there's login in yellow, then it says admin. [silence] Should I click admin? Okay. [silence] I clicked admin. It's loading slowly, but something's loading. Still loading slowly, whatever. It is. Okay, it's still loading. Loading as admin. Connecting to your XXX router is the first step to setting up your home or office network. Getting... Yeah, what you told me. No, no, no. I start it off and I got the right page. And I put it in the very top where it says, search. And then it said, now it says 192.168 xx.xxx.xxx. Admin login. Connecting to your
44:00
Speaker 2
You have a different page. When you put the 192.168.1.1, did you put it in the very top box or in the search bar?
45:00
Speaker 1
Ooh, something. Router is the first step to setting up your home. So anyway, it says login again. Did I click login again? No. There's access, access. Well, let me see what happens if I log in here. nothing. I did it. I I'm gonna. I'm gonna abort. I click login again. Let me see. Now it's loading something else. see what it's doing. What it's doing? loading three pages. At the at the to four pages at the same time. Let me get rid of some of them. Maybe it'll go quicker. [silence]
46:00
Speaker 2
Hi, you're actually in a different page because once you've searched 192.168.1.1, it will send you to log into linksyswifi.com. Did it provide you linksyswifi.com page? Okay, so meaning to say you're not in the correct page. You can try if it will provide you because it will still route you to 192.168.1.1. That's a search bar.
46:00
Speaker 1
I think you've got the general idea here. It's just a shame it ain't working. All right, let me see if it's going to load something. Hmm. Well, maybe nothing's going to load. All right, I went back to that page. And it has a whole bunch of choices about how to use this to access your admin panel. Okay, now that now that I'm on uh thing, it says new window, new cognito window, history, downloads, bookmark, zoom, print, case, more tools, uh settings. Maybe I'm going to find this page that you were looking for, so I can put this the way it's supposed to be. What am I looking for again on Google? Three little lines. What am I looking for? [silence]
47:00
Speaker 2
Yeah, that's, that choice is not the correct page already. Those are search bars that you've tried to put the 192. It's not the correct URL. Can you try sir? Go ahead. [silence]
47:00
Speaker 1
Yeah, that, no, no, but you told me to to change the window, let me see, name window creator, extension, before you told me to wear I can change the uh box that you need. Maybe you tell me somehow and go on. Yeah, yeah, those, yeah, how do I do that? Okay, I got you. I got you. So what would your next step would you like to do? Sure. I had to make a MISCY app on my phone, I downloaded before. Uh, one second, let me see where I put it. Oh, had it here before unless it, this wouldn't disappear. Where'd it go? Where'd it go? Oh, here it is.
48:00
Speaker 2
[silence] for phone. Can you try to download the linkis app? We'll try the link to Sap because we're having really hard time navigating in the browser. Okay, try to open the link, Achilles. [silence]
48:00
Speaker 1
Okay I'm opening it up again. Loading the setup experience. Okay it says and some user license agreement, terms of life, privacy agreement, whatever, okay. Please wait. Okay. Connect the router to your modem and we did all that. It's connected. Uh, plug in additional modes. Next. Make sure everything has finished starting up. I did that. Uh, checking for internet. Uh, use the same Wi-Fi settings as Perfect Man, yes or no? Okay. Okay. Uh, no, create my Wi-Fi settings. Okay, I like the name Perfect Man. Perfect. I'm going to put it in. I like that, but. Perfect. Almost
49:00
Speaker 2
uh-huh uh-huh Uh-uh. Uh... No. Set up a new one. Okay, create your Wi-Fi name.
49:00
Speaker 1
Okay. Now I'm going to put a new password in. For the same. I'm going to make one up. I'm going to create a new one right now. Oh, no. I, I, I know I know what it is. I, I make one that I, I know. Just one second. I'm working on it right now. Well, I just thought of another one. I decided after I doing that I should make it uh the same as my other wi-fi. This way it'll be easier to
50:00
Speaker 2
Yeah. Put Wi-Fi name and Wi-Fi password. Create a new one, sir. Yes. Make sure you have a screenshot of the Wi-Fi name and Wi-Fi password so you won't forget. [silence] Okay. Go ahead.
50:00
Speaker 1
[silence] remember actually [silence] [laughter] almost yeah. [silence] I just connect. [silence] Oh, change the password? Okay, I can do that. [silence] Oh, you know, I did. [silence] I did that. [silence] Name is uh good job. This is perfect man. [silence] This is good. This is [silence] No, no, no, no, no. I would just [silence] I would just explain into you. [silence] I had good job with [silence] Spectrum. Good job. That's my [silence] my [silence] that's my name and Spectrum. [silence] I'm orange. Woh [silence] whoops. [silence] and I'm a [silence] perfect man on uh [silence] I'm perfect man on uh [silence] this Wi-Fi. [silence] different. This is different. [silence] next. [silence] Lin, she has your privacy.
51:00
Speaker 2
Make sure that if you have a different Wi-Fi. There it's different from the Wi-Fi from the spectrum. they are different from the Wi-Fi from the links. it. No, what I mean is change the Wi-Fi name. Your Wi-Fi name from spectrum and your Wi-Fi name from links, is they should not be the same. So, you have did you make the same Wi-Fi name with your spectrum and the links, sis? Mhm. K.
51:00
Speaker 1
security very social continue linking to your account configuring your Wi-Fi this could take up to a minute but it don't just takes about 30 seconds, make me a liar It's a half-way is. Well, you did so good. I'm so proud of you. I usually I'm the, I'm the worst,
52:00
Speaker 2
Let's start up.
52:00
Speaker 1
But you want to know something? I usually can figure out most things myself. You usually program anything, find things online, find free TV shows and everything. But when it comes to this, I was stupid. I was like, I haven't had a Wininsky in years. I used to be very good at it. But I just couldn't remember. I'm figuring your Wi-Fi. Almost done. Perfect man. Created. Now, let's connect to your new Wi-Fi. Okay. Next. Now, wait a minute. Now, let's connect you. Okay, one second. And we already did it. Oh, we're going to. Oh, that's why. Okay, one second. That's why it didn't work. Settings. Okay. I need to put the new password. Let me try one second. Uh, I remember now. It came to my brain.
53:00
Speaker 2
Okay go to your Wi Fi settings. Yeah, you need to connect to the settings. Find the Wi-Fi name. Yes.
53:00
Speaker 1
Well, I'll go back to the app. Sure. One second. Oh. Okay. Now it's now what? Oh, yeah. It has my has my name and and password in which is good. Now it says once connected, turn. I'm listening. I'm trying to, I'm gonna try. Let's see. It says, wait a minute. Look, oh, here it goes. I hit it again. Looking for child nodes. Keep your phone in setup mode.
54:00
Speaker 2
All right. Are you connected already, sir? Can you try to go back to the app? Yeah. Mm-hmm. Okay, so you see that, are you, yeah, you just finished the set up, set up in the app.
54:00
Speaker 1
this could take up to a minute. I don't know what child nodes are, but I'm not looking for them. I've been living my just wanted to. Oh, here we go. your network. Next to Ed more modes. What's nodes? What is nodes? Do you know? N-O-D-E-S. Yeah, I'll be here. Oh, I don't want the child. No, no, no. Let me try next. your network. Let me hit next. Okay, send diagnosis. Where do I find it? What are we going to find? It sends this one says send diagnosis the deck. Check that out. We don't need that. I don't know. too late. oh, no, it's not. It ain't too late. Can I get out of there? Perfect man is ready. Connect your devices to your new Wi-Fi. Go to dashboard. All right.
55:00
Speaker 2
You can just finish. Yeah, you can try to finish or skip. Okay. Nodes there is additional devices that can be added as a child node. Yeah, next. You can just next. Next and finish set up. You don't need that. Okay, just hit dashboard or finish set up.
55:00
Speaker 1
Allow Litsky to find devices. Yeah, go ahead, have fun. All right, I understand what I'm doing now. Thank you so much. Let's see. Give it a minute to tell us, tell us, brought you to the app today. I'm sorry, what? I thought I was, well, I think I am. I'm going to hit that now. Is that okay, or should I hit, yes. It's got a minute. Tell us what brought you to the app today. Do I hit, excuse me? Yeah, good job. Not now, good now. Okay. Okay, it does say internet speed, uh, last five connections, iPhone perfect man, iPhone offline. For borderline as guest. I guess I'm at I guess I'm where I'm supposed to be. Uh, it did before. Let me see.
56:00
Speaker 2
set up there you're all concerned here how is it are you already in the dashboard not now not now just skip it not now sir just skip those information are you does it shows their internet online and then your Wi-Fi name
56:00
Speaker 1
Guest network, share Wi-Fi, internet slow. Oh yeah, okay, okay. Let me just hit, okay. Now I, I don't want this speed test. I want to get it out of there. Don't really want to hit the speed test. So it says perfect man, internet online, yes. One device, one router. So I can set it from there. Correct. Yeah. I'm sure it's working, but I'll go there in one second. As soon as I find YouTube. Uh, yeah, there it is. Ah, it it's not there, but it should be. Another page back, here we go. Yep, it's working fine. Good, internet. I'm going to go play a game. I'm going to this, I'm going to the Philippines right now to play a game. They're all waiting for me. [silence]
57:00
Speaker 2
What? Okay, all right. Okay, so you're already in the dashboard. It shows you're connected. Now to double check if you have Internet, um, trying to use your phone. Go to youtube.com or play some videos if it will load. Mm-hmm . . Okay, all right. Sorry. Okay. Okay. All right. You're always welcome here in the Philippines, uh. So,
57:00
Speaker 1
What was your name? You. Good. What was your name? What's your? here? here Rio yeah Rio. Mario, good job. Good job. Yes, I'm going to do. I'm going to do good. I can't that's that's the reason I bought it because they gave me a new uh uh spectrum. Spectrum gave me a new box brand new but it it don't pick up the 2.4. It don't it it's very bad on picking up the 2.4 MHz and I got so sick of it and I I I I bought new plugs. I got the program three of them, which were a projects because you have to go to spectrum and then you have to turn on 2.4 and they turn it on for 30 minutes.
58:00
Speaker 2
Oh, sir, uh, for all of the devices. Oh, Rio, sir. R I O. Like Rio the Gennaro. Thank you, sir. You're always welcome here. Uh, sir, again, if by chance you wanted to connect all of your devices to your Wi Fi, you have already the Wi Fi name and wi fi password. They will connect. Okay. Okay.
58:00
Speaker 1
If you're not done in 30 minutes, they cut you off and you gotta start over again. And not not only that, but it don't work. It don't work. Half the time it don't work. So I never had any trouble with my link skis I had years ago. I had a blue and black one. But what happened was it was only good for 100th, it was only good for 100th speed. So because it was only good for 100th speed and I always had 200 speed or 300 speed, I ended up throwing it away. But that was even an old one, you know, so. Now for the new one, it was a great price on eBay. It's $20. I had to jump at it. A great price. But anyway, you did good. Oh, you did really good. Thank you so much. I'm gonna remember your name, Rio. I'm gonna pray for you every day. I'm gonna pray for you every day. Thanks.
59:00
Speaker 2
Oh, I see. Uh-huh. okay mmmm uh-huh mmm exactly this is this is also a great uh router thank you so much sir for your patience today now anything else before i let you go? you're welcome sir thank you sir thank you so much sir appreciate it
59:00
Speaker 1
Yeah, you will, you will when you, when you. Oh, yeah, I said you will when he's, you know, I'll come back and I'm happy. Thank you again, bye bye.
60:00
Speaker 2
thank you so yes sir again if you need uh huh so Sir again if if you need again an assistance uh with your links this device or your wi-fi settings you can always call us back here we can uh assist you all right thank you so much as well sir all right so again sir this is Rio from links technical support you have a nice day
60:00