Speaker 1
[silence] Yeah. I'm having trouble connecting to my LinkSys router. Uh I had to reboot it and it
00:00
Speaker 2
Welcome to Linksys Support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.links.com. Please have your device serial number ready. For assistance press 1 now. For out of warranty products, paid support may be available. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. [silence]
00:00
Speaker 1
it took me usually it just it just reconnects, but it took me to a setup it wants me to like put in a a, you know, a password to get into let me just see if it would it's I never had this problem before. couldn't very frustrating and I need to be online VL O F setup 309. it took me to that. and and it says I'm putting in an incorrect password, even though I'm I'm putting in the password that I wrote down. So, I don't know why it's taking me to setup, but can you help me? I'm looking at the box serial number
01:00
Speaker 2
mhm um yeah may i have the serial number of your windows device please [silence]
01:00
Speaker 1
Robert Schwartz.
02:00
Speaker 2
And who is your internet service provider? May I have your first, dead last name? Sir I would spell your last name and lastly your email address. Okay thanks. So how many links is nodes do you have in total for the system
02:00
Speaker 1
A: three. Well I have the bass and two others. I bought the kit, the three, the three device kit. They're all red. Blood red. Yes, I did. A couple of times. I've unhookeded. I mean, I've disconnected it. I've reboot my router three times. I've hit the reset button. I, you know, I took it out and reinstalled all the plugs. I don't know what else to do. It keeps taking me to, you know, it gets to the red light on the router on the, on the main unit and all the others and for that matter. And then it shows up. It doesn't move. The red light just stays there. And then I noticed when I went to my phone's Wi-Fi it says.
03:00
Speaker 2
[silence] Only one? Three. Okay. Okay, I see. What's the light of the main unit? Solid red or blinking red? What troubleshooting steps have you done so far? Like did you push the reset button of the main unit before calling?
03:00
Speaker 1
is Velop set up 309 incorrect password? So, I don't know why it's taking me to Velop set up 309. It doesn't show my, um, my Wi-Fi, you know, my, uh, network. So, I do this on my phone where it says Velop set up? I
04:00
Speaker 2
Yeah, since you pushed the reset button of the main unit, it will delete all the settings that you installed on your router, then it will go back to its default settings. That's why it's showing you develop setup, which is the default network name of that router. So, yeah, you need to set up your system again. So you need to connect to that name and use the default password that's at the bottom of that router. Yes, you can do that. Yeah. And for you to set it up easily, just press the reset button again five times.
04:00
Speaker 1
Oh, boy. Press it right now. Press it now. Press the red button now, five times. Oh boy. Uh, one, two, three, four, five. Okay, now so now it turns like orange or white or I don't know what color it is. It's not red anymore. And now I have to put in a a password. [silence]
05:00
Speaker 2
one press every second on the main unit. Yes, yeah, five times, one press every second. Yes, you press it five times. Yes, sir, one press every second. [silence] Okay. Okay. Yes, you connect to the develop setup and use the password that you can see at the bottom of your router.
05:00
Speaker 1
Oh, it's hard to read. F H Z Q. My goodness. F H Z Q. W J W J 0 P A T U 0 T E T U. [silence] which has connected. Okay, now I have a I guess a blue.
06:00
Speaker 2
Okay. Then, just wait for the router to turn solid blue and check if the internet will now work. Solid blue.
06:00
Speaker 1
Okay, so in other words, I guess I'm working now. Um, I've said it. Well, it says, can, it says the Velop Setup is connected. It doesn't show my Wi-Fi yet. Okay, so, right now is connected to something called Velop Setup 309. Where do I change that? I do have the app. I go to my Linksys app. Okay, I'm doing that. [silence]
07:00
Speaker 2
[silence] yes so you can change that one using a computer or if you have the Linksys app you can also log in there to change your network name and password back to what you want it to be yes okay
07:00
Speaker 1
So it's starting all over again, it's just checking for internet. so it's like restart like like the first time I ever put these in. Is that what is going on here? Use the same Wi-Fi settings as Cody. That's that's my Wi-Fi name. Yes. Continue. Login. so now it's asking me for a login and a password. Oh, it's skip skip for now, okay. Create your router password. Okay.
08:00
Speaker 2
Not talking.
08:00
Speaker 1
[silence] okay. All right. [silence] So if I put in a different password and [silence] it says now configuring your Wi-Fi network. something went wrong, we couldn't transfer your settings. Enter them manually. All right. So, now it says that it was created. Now let's connect to your new Wi-Fi. Do I have to go through all this?
09:00
Speaker 2
Yep, just enter them manually. So you enter your name and password manually. Yes, you check if your network name will now show up in the list of available networks. [silence]
10:00
Speaker 1
upgrade complete go to dashboard it doesn't show it didn't take the name it didn't it still said calls it Velop setup 309.
11:00
Speaker 2
and connect to it.
11:00
Speaker 1
Uh, yeah. And it has a completely, it has the, it has the original password, you know, on the bottom of the of the machine, so, Menu. Yes. Wi-Fi settings. And do it here again. [silence]
12:00
Speaker 2
So, you change it again, [silence] you're on the dashboard right now? Yes. So once you're um, once you're once you're on the dashboard, kindly go to menu [silence] then Wi-Fi settings and then there yeah you can change the name and password there. So just click on the password, just it, and edit.
12:00
Speaker 1
So now it says that it's restarting my Wi-Fi. Well it's restarting my Wi-Fi. It already said did that. Wi-Fi disconnected. Restarting my Wi-Fi. It's saying allow suggested Wi-Fi networks. did I say allowed?
13:00
Speaker 2
check your Wi-Fi settings, the network name that you want to, is now showing up, if it's listed, and now, yep.
13:00
Speaker 1
It's still restarting my Wi-Fi. Well, but it's... I'm in the app. I'm in the app and it says we... Oh, close it out. Even though it says restarting, just close it out? Okay. Uh, it won't, it won't close out. When I hit the back arrow, it won't close... Okay, closed it. And now go back into it. Oh, oh, go to the Wi-Fi. Uh...
14:00
Speaker 2
Hmm. You can, like, uh, just close the app and then, look at your Wi-Fi settings. Is the network name yeah, that's all right. Just close it and go to your phone's Wi-Fi settings. Yeah, just close it out. And then, go to your phone. Go to your Wi-Fi settings first on your phone and then connect to your network. Yeah. Is it showing up? [silence]
14:00
Speaker 1
Well, then yes. It has the Wi-Fi yes. Yeah. Now, should I go to Linksys? Okay. And it has the name says that my network is on line. It only found one node. I have to reset each of the other two. Oh my God.
15:00
Speaker 2
Okay, you connect to it. Then once connect, yeah, you go back to the app once connected. Okay, good. Yes. So, um, if your other child nods or won't reconnect, you also need to reset them back to default settings and and them using the five press method that I teach you earlier. So, you need Yes, and you need to bring them right next to the main node or at least two to three feet apart from it. So that, yeah, so that you can read them and then after the setup, you can remove them and bring them back to their places.
15:00
Speaker 1
Oh, this is a big deal. Well, it was not recognizing the other devices at all right now, so I have to go to every floor of my house where these nodes are, take them off, disconnect them, bring them back down. So, and then what happens when they're next to the main node? I do this all on the app or or what do I do?
16:00
Speaker 2
Yeah, since you reset the main node, it will really disconnect and it went back to its default setting, that's why you need to reconfigure it. Just wait for the device, the other devices to reconnect. Yeah. Yeah. So you need to gather your nodes and plug them in right next to the main node or at least two to three feet apart from it. Um after you plug them in right next to the main node, it will reboot and once it will go blinking red again, you push the reset button of the child nodes for 15 seconds and push the reset button of the main node.
16:00
Speaker 1
I all right can you can yes can you stay on the phone with me while I do this will you are you willing to stay on the phone while I collect these nodes it'll take about a minute. [silence] are are any of these instructions in writing anywhere? Cuz like, you know, when I bought this stuff it it just says setup guide and it has nothing there it just says, you know, it's just got a little card [silence]
17:00
Speaker 1
Yeah, can you do that? R R R R S S as in C R as in Robert S as in Sam R S C H W A R T nine one two @ gmail.com. R S C H right uh I'll uh I'll I'll just wait here by my laptop and see if you send them to me.
18:00
Speaker 2
and since we already set up your main node. Yep, I can send you the email instructions right away after this call. Um, let me verify again, your email. DOT R-E-K, K. T-N-I-N-N-U. 9-1-2-@g. DOT, Gmail DOT go. Let me verify again, that's R-E-K H-W-A-R-T. 9-1-2-@mail. Gmail COM. Okay, let me just send it to you just a moment.
18:00
Speaker 1
This is really what a day okay. All right. I received it. So what you sent me was a video, right? There's something written? You also sent me written.
19:00
Speaker 2
All right, I already sent you the email instructions. Let me check if you have received the one. Okay, so just follow the instructions. Um the title of the article adding child nodes to your links list using the five press setup method. Uh there's a video and also written. Yes. The third in the uh the third link is written. The second one is the video. w, have a good day. Bye. You can end the call now, sir. Thank you. I can end the call now, thank you
20:00