V2 Rubric Detail — 5f9dea80-797b-11f1-8…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-07-06 20:43
Duration
44m 30s
Contact
519-817-7962
Issue Type
Internet/WAN Setup
V2 Outcome
Successful Resolution
V2 Band
Needs Improvement

Agent & Case Context

Agent
—
HappyFox Case
—
Support Country
United States
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—

V1 Rubric Scores

Resolution4.00/5
Accuracy3.00/5
Communication3.00/5
Protocol2.00/5
Efficiency2.00/5
Overall3.0/5

V2 Rubric Scores

Resolution3.44/5
Technical2.50/5
Communication2.50/5
Ownership3.57/5
EscalationN/A
Customer Exp3.57/5
Overall62.2% (+2.2)

V2 Grader Summary

The customer's internet connection was restored through PPPoE configuration and router reset, confirmed by the customer at 43:00. However, the agent skipped key diagnostic steps (modem isolation test, VLAN inquiry) and provided potentially incomplete advice regarding VLAN ID, impacting technical accuracy and troubleshooting thoroughness. Despite these gaps, the agent demonstrated strong ownership, empathy, and follow-through, resulting in a successful resolution.

V1 Case Analysis

Customer reported no internet via Linksys router post-power outage. Guided through PPPoE setup, power cycles, and 5-press reset. Internet restored after switching to DHCP. Confirmed solid blue LED and connectivity via dashboard.

Troubleshooting Steps
  • Verified ISP uses PPPoE and obtained username/password from customer.
  • Guided customer to configure WAN connection type as PPPoE in router settings.
  • Instructed power cycle of modem and router.
  • Performed 5-press reset (node pairing method) to recover configuration.
  • Changed WAN connection type from PPPoE to DHCP after repeated failures.
  • Confirmed internet connectivity via router dashboard and LED status.
Key Observations
  • Agent failed to collect model number, serial number, or warranty status — a critical protocol gap for hardware troubleshooting.
  • Inefficient troubleshooting: repeated power cycles, resets, and mode changes without confirming ISP requirements or validating steps.
  • Technically inaccurate guidance: suggesting Windows dial-up setup for PPPoE is not valid for Linksys router configuration (transcript 19:00–21:00).
  • Customer expressed frustration multiple times (e.g., 'This is taking up so much of my day', 29:00), but agent did not escalate or adjust approach.
  • Despite inefficiencies, agent persisted and ultimately restored connectivity using correct final step (DHCP fallback).
Positive Highlights
  • Successfully restored internet connectivity after multiple troubleshooting attempts, confirming resolution via dashboard and LED status (43:00).
  • Maintained continuity by referencing the existing ticket number (LTS00136011) throughout the call.
  • Correctly used the 5-press method (not factory reset) to recover the node, which is appropriate for Velop mesh systems (24:00–29:00).
  • Provided empathy ('thank you for patiently waiting') and maintained a calm tone despite customer frustration.
  • Confirmed final resolution by checking both LED status and dashboard connectivity, ensuring the fix was validated.
Agent Errors / Gaps
  • Missing collection of product model/serial number and warranty status — violates core support protocol.
  • Inefficient loop: repeated resets and configuration changes without confirming ISP's actual connection type or validating intermediate results.
  • Provided technically inaccurate advice: instructing customer to set up PPPoE via Windows dial-up (19:00–21:00), which is not how Linksys routers authenticate PPPoE. Correct method is via router's web interface under Internet Settings.
  • Unclear guidance on whether PPPoE or DHCP was correct; contradicted initial PPPoE setup by switching to DHCP without explanation.
  • Failed to recognize that a solid red LED after reset indicates hardware or firmware failure, not a configuration issue requiring further resets.

V2 Indicator Ratings

Resolution
R1 Met Issue actually resolved conf 98%
Customer confirms at 43:00: 'now it just connected... it says connected and everything's checked off' and agent verifies internet is working.
R2 Partially Met Diagnostic thoroughness conf 90%
Agent performed power cycle and PPPoE setup, but skipped initial modem isolation test (direct PC-to-modem) to confirm ISP-side functionality before troubleshooting router. KB requires this step (universal_isp_modem_diagnostics.md).
R3 Partially Met Correct resolution path conf 85%
Agent correctly identified PPPoE but did not verify if Bell (ISP) requires VLAN tagging (common in Canada). KB states UK/EU ISPs use VLAN 101; Bell may have similar requirements (universal_isp_compatibility.md). No inquiry made about VLAN, missing a key configuration check.
Technical Accuracy
T1 Partially Met Technically accurate info conf 80%
Agent asked about PPPoE credentials and LED status, but did not identify that the issue began after a power outage — a key diagnostic clue. Failed to ask whether the modem was rebooted first or if the connection ever worked post-outage, per KB isolation steps.
T2 Partially Met Appropriate tools / resources used conf 85%
Agent used router UI and reset button appropriately, but did not instruct customer to test internet directly at modem (via ethernet) before proceeding — a required diagnostic tool per universal_isp_modem_diagnostics.md. This omission delayed root cause identification.
T3 Partially Met No misinformation conf 80%
Agent told customer 'no need' for VLAN ID when optional field appeared, but KB indicates some ISPs (including Canadian providers like Bell) may require VLAN tagging for PPPoE (universal_isp_compatibility.md). This advice may be incorrect depending on Bell's configuration, making it materially incomplete.
Communication
C1 Partially Met Clear & professional language conf 75%
Agent set expectations and used hold appropriately, but lost control during customer’s distraction (child interruption) and did not re-anchor the call. Also introduced unclear term 'CA' without explanation, causing confusion.
C2 Partially Met Confirmed understanding conf 70%
Agent used plain language overall but introduced jargon ('CA', 'connectivity', 'edit') without defining them. Did not confirm understanding when customer struggled with interface navigation, reducing accessibility.
Customer Ownership
O1 Met Ownership & empathy conf 95%
Agent owned the case from start to finish, did not transfer, and followed through on resolution. Remained engaged despite interruptions and technical setbacks.
O2 Partially Met Proactive follow-through conf 80%
Agent gave vague timelines during hold ('3–5 minutes') but did not update when hold extended to 7+ minutes. Customer was left waiting without communication, violating follow-up expectations.
O3 Partially Met Closure confirmation conf 75%
Agent referenced ticket number but did not access or use prior agent’s notes effectively — repeated reset instructions and failed to confirm whether 5-press was already attempted, leading to redundant steps.
Escalation Judgment
E1 Not Applicable Correct escalation decision conf 100%
No escalation occurred and none was warranted — issue was resolved at L1 after configuration correction.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation occurred, so execution of escalation path is not applicable.
Customer Experience
X1 Met Customer effort minimised conf 90%
Agent expressed patience ('thank you for patiently waiting'), apologized for delays, and maintained courteous tone despite customer frustration and interruptions.
X2 Partially Met Tone & rapport conf 75%
Agent remained calm but did not adapt to customer’s increasing stress ('This is taking up so much of my day'). Missed opportunity to acknowledge emotional load and reframe timeline expectations.
X3 Partially Met Overall experience conf 70%
Customer had to repeat power cycle and reset due to unclear instructions and extended unmonitored hold. Agent could have minimized effort by confirming steps earlier or guiding more precisely.
Call Transcript70 turns · 74 lines
Speaker 1
Hi. Hey. [silence] Yeah, hi. I see you too. Hi. [silence] I have been calling tech support earlier today and I have a ticket number that I need to continue with, I guess. [silence] Yes, LTS00136011.
00:00
Speaker 2
[male voice] Welcome to Lynx's support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. While waiting, you may also visit support.LYNX.com for more information about your product. [background music] [female voice] Hello, thank you for calling Lynx Tech. Support, this is Charm. How can I assist you today? All right, can you provide a ticket number, ma'am? Got it. All right. You already pulled up here. Let me double check. Please bear with me.
00:00
Speaker 1
Yes speaking. Well, our Internet connection is there like it works outside of the link stuff. But as soon as we try to plug it into the link stuff for it to work, it doesn't. It says that it's not working or it's not connected to the Internet. So the person I spoke with asked to know if the router is registered with Bell, our service provider. And it is. And then they asked me to find out the type of connection that we have, the configuration. And they said Bell said it's PP.
01:00
Speaker 2
All right, so I will pull up a record here just to confirm, I'm US speaking to Natalie Wonder? All right, get it. And your problem is with regards to uh... no internet connections? Uh-uh. Uh-huh. oops. Uh-huh. Mhm.
01:00
Speaker 1
So that's what I was. Yes. So then they said to call back to Linksys now or, Linksys asks me a call back after I got that information so that we can continue the process. What numbers? Mm-hmm. Mm-hmm. I have that already.
02:00
Speaker 2
It's a PPOE okay. I got it. Okay. So does your internet service provided you the numbers that you can input to your router? [silence] You mentioned that your connection is a PPOE right? Okay. one moment here. Let me double check. Did they provide you a username and a password? I see. Got it.
02:00
Speaker 1
Um, what we did before. Uh, yeah, like I'm on a computer and I have the router, um, menu up, I guess. Yes. The Linksys, like, yeah. Yes, I'm on the dashboard currently, and it just says no internet connection within the dashboard of the Linksys Wi-Fi. Did I click the what? Sorry? C-a. Oh, no, I did not.
03:00
Speaker 2
Okay ma'am, so do you have a laptop or a computer that we can use to access your router settings? Alright, so your computer is already to buildthiswifi. And you already, okay. And you already accessed the dashboard? The web,underface? I see. Did you click the CA already ma'am, on the bottom? CA?
03:00
Speaker 1
Okay. Mm-hmm. Yep. Okay. Mm-hmm. [silence] Mhm. Yes. Mhm. Mhm. Okay. Do I hit apply? It says red air is rebooting. May take a few minutes.
04:00
Speaker 2
down arrow and then select the PPP O E and then it will ask you to input some information that the I S C provided you if you have kindly input the information. All right did you input it already? Yes. Okay click apply once you input it. All right let's wait. Thank you. Okay. Alright. Okay so this is once it is done. You will see a password prompt. [silence]
05:00
Speaker 1
It's blue but blinking. Okay the screen on the computer still says waiting also
06:00
Speaker 2
Right. Can you tell me from what's the light status of the main node, the one that is connected to your modem right now? All right, it's still blinking. Let's wait for about two to three minutes. Umm, all right.
06:00
Speaker 1
Okay, the stream changed to not waiting anymore and the node is solid blue. Yeah. Where which on which device? On my phone and I'm on the computer, which one? Well, the computer had been on like the setup and the Okay, the node is red. and the
07:00
Speaker 2
All right. It's now solid blue. Let's wait for a minute or two. Just to confirm, it will stay solid blue. And how about your Wi-Fi? Does it say connected and have Internet connection already? I'm on your computer. [silence]
07:00
Speaker 1
Computer had been on the setup V L O P setup 371 before. okay.
08:00
Speaker 2
Okay, so let's go back to the home page map that says Smart Wi-Fi. What does it say now? Does it still say no internet connection? Okay. So, here's the next thing you need to do. Tightly unplug both the modem and the router from the power source and wait for 20 seconds before you plug it back in. Yes. Yes, please. [silence]
08:00
Speaker 1
[silence] yeah, okay, both are unplugged. Uh-huh. Yeah. Okay. Okay, [silence] so the node is plugged in. Okay. [silence] Pardon. [silence] Okay, it looks like I have to go back upstairs to plug back in the node. The note is not plugged in yet. One second. Oh, what? Mom, I want to see Peep Pan.
09:00
Speaker 2
K-kindly plug in ma'am first the modem. All right. And then plug in the router or the node. All right. And let's wait for about two to three minutes until um, it's done starting up. All right. Mm-hmm. [silence] hhmm.
10:00
Speaker 1
Sorry. Yes. yes. Okay, on the screen on the computer, the screen on the computer says router not found, retry. Do I click that or just don't bother yet? Okay. Um. Mm-hmm. Sure. That's fine. [silence]
11:00
Speaker 2
All right. And the node is, one of the nodes is connected directly to the modem, right? direct to the modem. All right. OK, so let's wait for about two to five minutes. I'll set a timer. don't matter yet. Let's wait until the device is done booting up or your router is done booting up. I'll set a timer here. And is it okay if I put this on hold for about three to five minutes? I just need to pull some resources here, but that'd be okay. Okay. Thank you so much. Just stay on the line. I'll be right.
11:00
Speaker 1
Hi. Red. Solid red. red. Okay. Okay, let me just disconnect the line.
18:00
Speaker 2
Hello. Hello, ma'am. Yes. Thank you so much for patiently waiting on the line. Can you tell me, ma'am, what's the light status of the node right now? Or the one that is connected to your modem? It's so solid red. Um, if I may ask, ma'am, do you have a computer that you can wire directly to your modem? Can you wire your computer, ma'am, directly to the modem and let's try to check if this username and password that your ISP provided is working. Um, it's out of the scoop, uh, let me double check it here.
18:00
Speaker 1
Okay. Hello? Yes. Turn off the Wi-Fi. Yep. uh Windows on the computer okay. [silence]
19:00
Speaker 2
All right, so did you wire your computer, ma'am, to your modem? All right. And also turn off the Wi-Fi on your computer. Okay. And are you using a Windows or a Mac? Windows. Okay. So ma'am, can you go to the settings? Yes, on the computer.
19:00
Speaker 1
yeah Mm - Hmm. yes ok Bye. Ok. didn't give me that. It just said, you're already connected to the internet. no. It's basically said you're already connected to the internet so you don't need to like create a new one.
20:00
Speaker 2
and then go to network and internet. Can you see there dial up? All right. Then click set up a new connection. All right. And then choose connect to the internet. All right. And the next is select broadband PPP OE. All right. It doesn't provide anything. I have. One moment here.
20:00
Speaker 1
Mm-hm. Cause when I was at the network and internet, um, tab, then it does say, ethernet, connected, so it didn't really need anything else, I guess.
21:00
Speaker 2
[silence] [silence] I actually got it. [silence] Okay, I wanna hear that Mettle Beach
21:00
Speaker 1
No, it's been working before. We've had it for a few years. It was set up properly and then we had a power outage on Friday. The power was out for about six hours and then ever since then, when the power returned, it hadn't worked or it hadn't worked properly because it was still like kind of showing that it like, it was showing that it was existing, but it wasn't internet connected or something.
23:00
Speaker 2
And this router that you have, is it working before or is it your first time setting it up? Mm-hm. I got it. All right. Got it.
23:00
Speaker 1
[silence] Yes, we did like a five button reset or something. of the Linksys? It was, it was like a press and hold, or not press and hold, press and release five times. That's what the agent had me do. I don't believe I did that no. Not with the agent no.
24:00
Speaker 2
And with the previous agent earlier, you reset already this router, right? But did you press and hold the reset button of this one, ma'am? Or not? Yes. Oh, I see. All right, only press and release? No. Did not press and hold it? Like press and hold it for 20 seconds. All right. Got it. Okay. So, ma'am, here's the thing. We will do a hard reset with this router.
24:00
Speaker 1
Okay. Mm-hmm. So, I have a question, do I re-plug this back into the internet? Because at the moment, I had taken the cable out of that and put it directly into the computer. So, to the motor. Okay, one moment. [silence]
25:00
Speaker 2
and just to set a proper expectation, once we reset this router, ma'am, all the devices that are connected to your wifi, or to this router will be disconnected, but no need to worry, you can still use you can still use the same wifi name and password if you want your old wifi name. Alright. So ma'am, kindly press and hold the reset button of this router and observe the light and you need to press and hold. Yeah, you can do that one. Unplug it and plug it back into the router or to the node. Mhm.
25:00
Speaker 1
Okay is plug in, luck now to be and mode them so now I do want to go reset it. button okay now I will guess you can like very you had a beat on the gas so all the light has gone off but you said release it when a blue light shows off handy so plug plug
26:00
Speaker 2
Right yeah, can you press and hold the reset button of the node or device, or the Liza spreader until the lights went off and release once the blue light is showing. Yes, you may [silence]
26:00
Speaker 1
The blue light just, okay, the blue light just stop now. Yeah, I release the button the blue light had showed. Okay. [silence] We're stuck in that process. [silence] Fuck me. [silence] Yeah, [silence] I don't have anybody. [silence] We have a couple of reports that things are getting better. [silence] Yeah, they're serving the
27:00
Speaker 2
release release the reset button. And let's wait them for two to three minutes since it's still starting up.
27:00
Speaker 1
So, so we're basically back to Josh. Gummie-ans- No, not yet. It's still slashing or blinking slowly with the blue. But my computer screen just went back to like the Linksys app set up page. Oh, hold on. It's re-trying. Okay. Now the Node has the solid purple. Okay.
28:00
Speaker 2
And the LED status of this node should turn to solid purple or a pinkish red. All right. Mm hmm. All right. So yeah, kindly next step is press the reset button 5 times just like you did earlier with the previous agent. Like press release for 5 times. Not too fast and not too So
28:00
Speaker 1
Okay. Okay. [silence] Right. It's back at like solid purple, oh, and now it's blinking white. [silence] All right. [silence] This is taking up so much of my day. [silence] It's so been a runaround. [silence]
29:00
Speaker 2
RC okay so dot blinking white okay. So let's wait for another two to three minutes ma'am, and let's try to check if the light status will change to solid blue. If it is successfully added or connected then, the light should be solid blue. All right. Yeah, my bad apologize.
29:00
Speaker 1
Okay, the light has gone to a solid blue. No, it's red now. I don't know if I saw that or not. Um, I'm gonna turn it back on and see if it goes away. I see the little rejuice icons and I don't see any oldest growth in that area. You may have to leave it and check it in the morning. But red is generally flashing in red is a mode charging. And it just stopped charging actually for my chair charger. So I'm gonna see if I can get it off and get it charging. Okay, um, let me turn it back on and see what happens. No, it's off. So that would indicate that the battery's completely dead. But it just didn't charge anything. Okay, let me go ahead and turn it off for a minute. Here, we'll see what happens here. I think you might be right. I think the battery might have been right. Red is flashing in red. Did you guys take that part out when I started? No, the light was red this whole time to you? Oh, okay. Have you changed the cartridges lately? Um, oh yeah the batteries. Okay, nevermind. They changed the entire cartridges on me. That makes sense. So yeah, there you go.
30:00
Speaker 2
Okay. let's wait for a minute or two ma'am, just to confirm. It will stay solid blue. Because it might change to solid red. Okay. One moment here.
30:00
Speaker 1
mm-hmm
31:00
Speaker 2
All right, so now it's solid's red, moments here. All right. And just to confirm, the cable is plugged in on the internet port, where there is a yellow label at the back of the router, correct?
31:00
Speaker 1
Okay. All right, so many things. Okay. Is this, there's a cutoff time for this all right? Yeah. Okay, just checking. Okay, so tell me again you want me to plug in my computer directly to the modem again? Oh got it, sorry I got that wrong.
32:00
Speaker 2
Okay. Can we connect again, your computer, ma'am, directly to the modem? I mean to the, uh, Linksys Wi-Fi, uh, no, ma'am. Kindly connect your computer to the Wi-Fi of the Linksys router.
32:00
Speaker 1
I'm, I'm talking to someone on the phone. Trying to help me with something. On the phone. Where are you going to this? Is that open? Yes. Why? Because that's where I need to do it, okay? Like. Thank you. Like. No. No. Hold on, Nico. I'm not I can't do the can. Look, look, I'm done for me. Okay, I'm gonna get your. Can we help? Can we play with it? Not right now, Nico. Play with this? You might be. Nico, is that pretty cool? Yeah. Come up here, Outside. I'll talk to you outside. Come on. oh like it was trying to find the a it's a velovell up set up 371. And I'm connecting Trying to Yeah It's trying to connect. Put it It's like so check in network requirements. Yeah I think it had a password before. So I think I have to like saying take it away. Before the password I had in there was T F F four eight nov eight T F one
33:00
Speaker 2
Did you find the link says uh Wi-Fi?
34:00
Speaker 1
BC, blah blah, but I think that's not right anymore. Let me see if I can change it to add okay. Yeah. Oh, forget network where are we going here? I want to let me forget it. Sorry. I'm trying to, it's just giving me a bit more trouble than I thought. Okay. I'm going to disconnect it. But, how do I forget it? Okay there it is. Okay forget it. Go ahead. [silence] I guess I didn't like the network. So it's wrong. What did you want to do?
35:00
Speaker 2
So, you can delete the network or find it. [silence] Mm-hmm. [silence] Mm-hmm. [silence] All right. [silence] And connect.
35:00
Speaker 1
um, um. hey. okay. okay, connect. now it wants the password. yeah. checking network requirements. second gang, I have to let you go soon. no, okay, hold on. let me try again, trying for your BC.
36:00
Speaker 2
Sure, will do that one again, man. Turn on and off your Wi-Fi. The password is under the rubber. It's printed on the label.
36:00
Speaker 1
S-F-4-A-D-C. okay, it says secured, checking network requirements. I have to let you go anyway. I have to go, but I think I'd go fired it directly to the router. Actually, I don't remember now. My brain is not working anymore.
37:00
Speaker 2
Well, how did you connect it earlier, mam, to the Linksys router? Did you wire it directly to the router or you're using Wi-Fi?
37:00
Speaker 1
Okay, I think I'm connected. Yeah, I'm connected. Mm-hmm. What was it? My local, no, my router.local or something? Mm-hmm. Okay, I have to go through a couple things to get there because of per, permissions. Mm-hmm. permissions. Okay, so I have to sign in with the router password.
38:00
Speaker 2
All right. So, it's now connected. All right. So, kindly open a browser and access the page again.
38:00
Speaker 1
Okay, I am signing in. It's waiting. Okay. It still says no internet connection, but admit it. Uh-huh. Uh-huh. Uh-huh. Uh-huh. And nothing is there right now, no username or password. Yeah. Thank you. Uh-huh. Okay, and then do the modem ID and password.
39:00
Speaker 2
Alright, so... Alright, so you're right. Alright, kindly click the CA again ma'am. Okay. And then go to connectivity again. Can we go to connectivity? And then go back to... Can we go back to Internet settings? Alright, so yeah, kindly kind click the edit button. and then select the PPPOE.
39:00
Speaker 1
Yes. [silence] Okay. [silence] Now there's a thing that says optional, ZLAN ID. Does it need any of that stuff, the optional thing? [silence] Yeah. Apply. Okay.
40:00
Speaker 2
yes. Your internet service provider provided you [silence] and click apply. [silence] no need. no need. Since the your internet service provider only provided username and password, right? Mhm. Yeah, just click apply.
40:00
Speaker 1
All right, this is my last try for right now, and then I have to go when the kids have soccer. Okay, I hit apply. Now I'm going to say, Okay, I guess. [sound] [sound] [sound] [sound] [sound] [sound] [sound] [sound] It already applied. It already said it applied. Yeah. And then on the screen still says the no internet connection part. Yes it is. Okay, where do I do this?
41:00
Speaker 2
All right. Does it says applying changes or anything? I yes. Click OK. OK. OK. no internet connection. What's the light status now? Is it still solid red? OK. still solid red. How about you change it to automatic configuration there connection type? um click OK. [silence]
41:00
Speaker 1
connectivity yeah edit ok yeah ok waiting it says ok do I hit ok ok it still says no network connection but I think I gotta go I don't want to be late for this I will have to call back later what time are you guys there until ok ok great thank you and I can just ask I can just
42:00
Speaker 2
the add it again I'm yeah connectivity internet settings and then edit then connection type DHCP automatic configuration and then click apply yes I'm we are open until 11 p.m. Eastern standard time all right thank you so much and have
42:00
Speaker 1
reference the same ticket again to continue. Okay. Thank, oh wait, now it just connected. It says connected and everything's checked off. Yeah, and it says connect, like, the network status thing is check mark for everything, device, router and internet. It is. Okay. Yeah. Looks like it is. Okay, thank you. So then if I want to um make my Wi-Fi back to what it was before, like, the previous. [silence] You're going to have to disconnect, [silence] and then reconnect to go back, [silence] without the parent controls.
43:00
Speaker 2
Yes, the same ticket number. It's connected, so there, there is Internet connection already. And what's the light status? Is it now solid blue? All right. So, please open any browser just to confirm if the Internet is working. Oh, I see. That's a good thing, that it's already connected. So, yeah, you may enjoy the Wi-Fi, ma'am. And in case if you have any problem again, then you can contact us back. All right.
43:00
Speaker 1
Yeah. Yeah. Okay, instead of the setup one, right? Okay. Awesome. Thank you very much. Thank you. Bye.
44:00
Speaker 2
Yeah, yeah you just um go to the wi-fi settings, um on this page also and then then you can change the wi-fi name and password on that page. Yes. You're welcome ma'am. And yeah, thank you so much also ma'am for your cooperation. Have a good one. Bye for now.
44:00