Speaker 1
[silence] Hi Carla, my name is Elliot Rubin and I spoke to a technician who sent me a
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Speaker 2
Welcome to link, SIS support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. If you're experiencing issues with your links this product, and it's no longer under warranty, paid support is available for a minimal non-refundable fee. This includes up to 60 minutes of phone support with our technical specialists. If your product is found to be defective, no refund or replacement will be provided. Please stay on the line to proceed with the paid phone support or get help from our AI powered support bot at support.linksys.com. You can also connect with other users for tips and guidance at Reddit.com slash r slash linksys. Thank you for calling links this is Carley. How may I help you? [silence]
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Speaker 1
Okay a link to do the Mac clone and before I go for tech support for paid tech support I need to ask you a question. So I have the um, I followed exactly the instructions which were to connect the modem to the mesh right next to the reset button and then connect the other connection, the Ethernet to the laptop and then I typed in the 192.168.1.1 and that works. But when I sign in, it won't let me sign in because it says that the internet connection is down because the the the internet doesn't pass through the mesh device. So doesn't that mean I can't do this? Even with tech support you wouldn't be able to fix this.
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Speaker 2
[KEEP_UNCERTAIN] Yes, okay, all right, uh, okay, um, we were able to um, like do that one, sorry, and, um, your main concern, actually, here is
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Speaker 1
correct. My, I do have internet if I go directly from my modem directly to my computer, no problem. It's a perfect connection, very high speed. The technician from Spectrum was here. It's working fine. But soon as I connect it to the mesh and then from the mesh to my computer, not even trying to use wi-fi, just going through the machine, it doesn't pass through. And I tried it with the second mesh and it didn't work with the other one. And the mesh always has a red light on it. So I tried resetting it and going into uh setup mode by pushing the button five times and all that stuff. But the problem is is that even though I it's I don't have internet connection because it's going through the mesh device to the laptop. So it doesn't let me put the I can't access [silence]
02:00
Speaker 2
Mm-hmm. Mm-hmm. Mm-hmm. Mm-hmm. Mm-hmm. Okay.
02:00
Speaker 1
Velop with a router password because the internet connection, it doesn't have an internet connection. because I typed in the router password. The router password is the password on the bottom of my Linksys device. At the serial number, I have a MAC number, I have a name, and I have a password. I typed in the password, and every time I type in the password for my router password for access Velop, it says internet connection is down. So maybe I don't have the correct instruction set. I need a better instruction set. This is not working.
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Speaker 2
Because even though you don't have internet connection actually, sir, you can still access that user interface of the router. [silence] Okay. [silence] Okay. So do you have a ticket number provided to you? Let me.
03:00
Speaker 1
Do you need a ticket number you said? Okay. But I think you understand my problem when I tried to sign in at the 192.168.1.1. It says uh uh internet connection is down whenever I put the password in. So if that's the case, I won't be able to do tech support. No, it says router password. So I used the router password, the password that's on the bottom of the router.
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Speaker 2
okay, I'm going to try to pull up your record. Okay. Did you try to use admin as a password when you had one 192.168.1.1? [silence] Yes. Yes. Yeah. Okay. [silence] Okay. [silence] All right. Because some routers use that password at the bottom, some others use admin, just the word admin. [silence] And then did you also try the IP address back up also with the admin password? Oh, no.
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Speaker 1
Oh well, okay, I typed in admin and that worked. It worked, it worked. But why didn't the instructions tell me to do that? It's very unclear. The instructions, I would have never guessed that. The instructions said to put in the router password. Oh gosh. Oh, okay, so now I'm there, I should follow the instructions. And is it, is it okay that the, the mesh has a red light on the top? I'm still do the Mac clone with the red light on it. Now I do have that screen, and it doesn't show Mac clone. It shows smart Wi-Fi tools, router settings, network status and all these other stuff. But it doesn't say anything about a Mac clone. I followed exactly the instructions, but it didn't bring me to the Mac clone page.
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Speaker 2
All in lowercase. We apologize for that, sir. Yes, sir. You can do the Mac clone that was provided to you. Yes, sir. Yes... Um, I think on [silence] the [silence]
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Speaker 1
click it says click on mobile it says click on mobile images there is no such thing as the mobile image I don't understand no I I went no I went 1.168.1.1 I put in the admin password just like you told me and that worked and now I'm on the Linksys Smart Wi-Fi tools page and router settings page is that the correct instructions didn't
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Speaker 2
The last email that was sent to you there, there was an instruction there to go to that mac clone, like, When you open that page, it will just open the dashboard. Like, in order for you us to go to the mac clone, you need to click on one of the options first. and I think that's on your, provided already. um, you are not on the linksys, smart Wifi tools, right? So you are not on the 192.168.1.1 Go ahead. Yes. Mhm. Mhm. Mhm. Yes. Yes. Try to, um, yes. Try to double check the instructions that was for you.
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Speaker 1
Okay. It says in the instruction, 310-890-3784. Am I supposed to do this from a cell phone? I'm doing it from a laptop. But the cell phone won't have internet connection, but my cell phone won't be connected to the link sys, I have no [silence]
07:00
Speaker 2
They may be spreading it to you, sir. Okay. Um, they think you need to double check that because um, that um, bench the one that you mentioned that to click the mobile icon that's the start when you access the 192.168.1.1 since you're already able to go to that page already so you have to go to to the next step where you are able to log into that page to go to the further troubleshooting. So, they can have your phone number? Okay. Okay. Uh-huh. Okay. You can, you can use cell phone or laptop, yes, sir. You can use it both laptop or phone.
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Speaker 1
Way to wire my phone to the Linksys system. Yeah, it's okay. Once again, it says make sure the computer is wired to the main Linksys node. Open a web browser and now it says type my router. Local. I did that and it says your connection is not private. Okay, I'm going to go ahead to that unsafe page. It's opening up a page and it's asking me for the access value password again. I'm going to type in admin.
08:00
Speaker 2
you can it doesn't matter if you have internet or not you can still open this page because the 192.168.1.1 is just a a local access to your router you can open that page even if um with or without internet.
08:00
Speaker 1
like you said before, I'm going to sign in. And now I got that same screen with smart Wi-Fi tools, router settings, network status. There's no internet connection. But the next step on the instructions I got emailed to me, is click on the mobile image. There is no mobile image. That is correct. And I don't see mobile image.
09:00
Speaker 2
Okay. Can we close everything down? Okay. I was able to pull up your record here, sir, okay? Is it your email address, erubritic ions@thecuriouspilate.com? Okay. You have to go to the next instruction, sir, because, again, that you click on mobile Edmage that's on the star, okay? So since you're able -
09:00
Speaker 1
the in next instruction says click on the mobile image. If you do not see the mobile image, proceed to step four. Okay. I guess I got to do that. Enter your router password and click sign in. I put in admin because, like you said, it didn't work to do the other one. The instructions don't say use admin. It says just use the password. Okay. You will be directed to the router's dashboard. Okay, this is making sense now. Click connectivity internet settings. Connectivity. Okay, maybe I'm getting somewhere now. I think the main thing is that you helped me by telling me it's admin. Okay. So I guess I'm going to try to do it now.
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Speaker 2
okay to log in now to the uh... the links of Linksys Smart Wi-Fi tools okay do you have to go to the next instruction okay okay okay okay [silence] okay so is there anything else okay okay so is there anything else that i can assist you with
10:00
Speaker 1
Uh, no, thank you very much for your help. Have a good day. Bye-bye. Okay. Bye. [silence]
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Speaker 2
and you' wall. Can check the serial website support.lincolgu.com. And channel try to use our ahead. If you do have questions or you can always give us a call. Okay. So thank you for calling Lincoln. This is Carla. Goodbye for now. Bye.
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