Speaker 2
Welcome to Link Sys Support. To ensure quality service, your call may be monitored. For in warranty products, our support Team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For Assistance, press 1 now. For out of warranty products, paid support may be available depending on your issue. To hear more about your service options, press 2. If you're experiencing issues with your link Sys product, and it's no longer under warranty, paid support is available for a minimal non-refundable fee. This includes up to 16 minutes of phone support with our technical specialists. If your product is found to be defective, no refund or replacement will be provided. Please stay on the line to proceed with the paid phone support or get help from our AI powered support bot at support.linksys.com. You can also register by visiting register.linksys.com.
00:00
Speaker 1
yes, exactly, so, uh, here's the thing, I'm having trouble, opening my Linksys account, to change a password, yes, uh, it, it wasn't supposed to be that hard, uh, boom, boom, boom, EA 7450 EA 7450, uh, uh, easy Easy Apple Apple Apple Yeah, Pretty Apple, that's it, Apple Apple Bosch Bosch Bosch 00, uh, yeah, that wasn't supposed to be this, this hard, uh, easy. Oh, I use my Linksys Linksys. I'll try. login in, try to log into, so, here's my problem, Linksys, is making, no, only making it difficult, to change my password, uh, it should be pretty simple. So, uh, I'm going to use, uh, I'm going to change that password right now, Linksys 7450, boom, boom, boom, my ass, right. Easy Easy, Apple 7450. I'll try it, Apple, the password has been created. Now, why is it like this with, with, you guys with, uh, Internet, this is what I say, uh, internally.
01:00
Speaker 2
Connect with other users for tips and guidance at Reddit.com R/Lynksys. Hi, thank you for calling Lynksys. My name is Ven, I'll be helping you today. In terms of the account, are you using the Lynksys app? What's the model of your Lynksys router as well? EA7450, is that correct? All right, can you provide me the serial number for the device as well? Yes, either at the bottom or at the back of the router.
01:00
Speaker 2
I see. I'll set your expectations that cloud services for the LinkSys amp is no longer available. So if your EA7450 was previously binded with the cloud account, it's no longer accessible by using either email and password and needs to be done locally. Since this is an EZ mesh series, it doesn't have a recovery uh recovery uh five, I'm sorry, a five-digit recovery code underneath your router. So in order for you to log into it, there's only two possible ways. The first one is by either using a computer or laptop and searching the my router.local to access the router using its admin password. I see. If that's the case, I do have two methods for you to get pass the login issue since there's no backup of your EA7450's information online.
04:00
Speaker 2
set expectations. The only way for you to change or reset the password is to perform a complete factory reset for this specific model. That is the only way. [silence] Before any further troubleshooting, maybe also start, I do have to set your expectations that we cannot guide you much further since the unit is no longer in warranty. The warranty status of the device had expired around February 24th of 2021. It is no longer eligible for further free troubleshooting on our end. But the troubleshooting steps for it is completely free and always accessible on support..com. However, if you do still wish to proceed with further troubleshooting through the phone, it entails a $15 cost, which is completely optional. All right, no worries there.
05:00