Speaker 1
Welcome to Lycus Port. [silence] Hi. I have a well deployed mesh network with multiple nodes on it, and I ran into some problems, so I kind of restarted a few of them the other day. [silence] Now, I go in, login, the mesh network is working fine. I've got an Internet connection throughout the house. I'm going to replace a couple of notes. I've ordered those. But it's working. When I go into the app, I was going to add one more node, so I've got my little purple light at the top of the note that's going to add in a network. But when I go into the app, [silence]
00:00
Speaker 2
Welcome to Lynx Support. This call may be recorded to ensure the quality of your service. Certain products are our supported lines, while end-of-life products have self-help options available. To expedite the process, please have your serial number ready and stay on the line for our assistance. Thank you. Yeah? Sure. Call Linksys. This is Veena. How may I help you?
00:00
Speaker 1
it says you have no internet access but I do but my internet's working fine [Silence]. [Silence]. Well for you want your number for the router? Okay.
01:00
Speaker 2
All right. I can help you how to add a child node without using the app. We are not going to use the app because it's no longer working to all our mesh system. We already disabled the cloud server. Therefore, your account will no longer work. You need to log in instead on the app using the router password. In that way you will see your nodes online. So here's what we need to do first. I will help you to add the child node and after that we will work on the Linksys app. Before that, can you have the serial number? It's on the sticker underneath your router. Yep.
01:00
Speaker 1
50 Delta 1 0 mama 2 8 Charlie 4 9 3 5 1.
02:00
Speaker 2
you need to bring by the way that extender that is purple right beside the main node within 5 feet. Okay. [silence] Okay, thank you. Now, since that child node is right beside the main node, do the press the reset button.
02:00
Speaker 1
[silence] sug sug [silence] I'm sorry, press it five times quickly and release it each time. Yep. Okay, it's flashing now. That's - it is, yes. It is. Well, my first name is John. My last name is Clark.
03:00
Speaker 2
[silence] [silence] on the main node five times. The main one that is working fin [silence] press the reset button five times. Press release, press release, press release. Yes. [silence] The main node only. [silence] And according to the serial number you provided, it's registered to the email which is Johng__Clark4777@atmail.com. Is this your email? Your first name is it John? What's your last name?
03:00
Speaker 1
Hey TNT. Bennett. Right out of the app. When did that happen? Yeah, but, but I used it, I used it this week. My question is when did you disable it? It was working a couple days ago. It worked like two days ago. But anyways, go ahead and delete the app then.
04:00
Speaker 2
Okay. got it. And who's your internet, uh, service provider? Okay. AT&T. Your Linksys app you need to log out instead. Yeah, log out. Because the account will no longer work, so all our Links is masked, uh, we already disabled the cloud server. So you cannot remotely access your node. Just last month ago. If you don't want to use it, you can't. You can still use the app. It's just that for local access only. Therefore, you need to log in using the router password, not using your login. [silence]
04:00
Speaker 1
I'm having trouble with the internet and I'm unable to log into the router using the router password. Let's see. It keeps going back and forth between trying to log in and getting the login to work. It It keeps It. Uh, so hold on. So as I try to just open the app, the first thing comes up as we found a new network, add this network to your account, and then it keeps flipping on and off between getting router and settings, getting router and settings, and so it doesn't give it a chance to log out. Okay. Okay. It looks like the new child mode is now set up. Do you see it?
05:00
Speaker 2
We have very 30 links just device in total. I'll first close the app one more time and then we open first closed and then we open.
05:00
Speaker 1
it went rub yeah it went rub okay so I'm logged on so um log into what one online on on on a browser or in the app or what Oh yeah I've got I've got I've got a router password option so if I go to router password can I just log into the router password and that will me into my account okay let me try that that with an option um man if you ever get if you ever have the opportunity to feedback to your product marketing geniuses if you tell them what using something larger than a size four font
06:00
Speaker 2
Well, we don't have any worries yet for security. But yeah, it will lift up again red, but it will lift up solid blue again. Which means it's already connected. Okay. So you can log in using the router password, not the account. Once you Uh, still on the app. So it shows can you see manage their option on the app? What can you see?
06:00
Speaker 1
[KEEP_UNCERTAIN] on the massive bottom stickers of your, I'm like three feet away with my glasses off, still can't read the number. it's like they're tiny, tiny, tiny. it's like they make prescription bottles look, I realized that's true, but it's one of those things that's like I see it just makes the address mark. usually routers are not like located at eye level in convenient places to just look at them, you gotta like get behind stuff and flip them over and shine a light on them and using a reasonable size font would be advisable. it says it didn't work actually.
07:00
Speaker 2
Okay Uh huh That's not Uh huh Exactly
07:00
Speaker 1
W. Correct. Hold on. Hold on. Hold on. I don't have like you're speaking really quickly, so there's a reset password option; I should select reset password option.
08:00
Speaker 2
Mm-hm. Incorrect router password. OK, you can have it reset there. Actually, admin is the default password, all small letters, A-D-M-I-N. If that will not work, you can have it reset. You can. You can tap that and
08:00
Speaker 1
the recovery key is Okay. 5, 1, 2, 0, 6; 5, 1, 2, 0, 6.
09:00
Speaker 2
The recovery key is on the sticker underneath any of your nodes.
09:00
Speaker 1
That's finished it, yeah. Okay, so that's how I log into my system now. Okay.
12:00
Speaker 2
I'm creating a new password now. [silence] Uh-huh. [silence] Uh-huh.
12:00
Speaker 1
And everything else works the same. I just don't log in. I'm sorry, but it's my I'm I'm stuck in my master closet and my cell phone connection is not very good there so you are clipping out. Can you just repeat what you said, please? Yeah. Okay, so now when I when I when I go in and add new nodes and things, I just go in and log into the router. Thank you. Okay, bye bye.
13:00
Speaker 2
you're using your account yeah all features are still on your Linksys, can you hear me? Um yes, all features of our Linux are working except for the cloud server, which is already being disabled. That's the only change that was made to all our links devices. You can still use the app. All right, correct. You're welcome. Thank you for calling again. Bye bye.
13:00