Speaker 1
and the other two are showing red, and the other two are showing red. I have so it's worked for a number of years. And then recently the two child ones have shown red. I normally just switch them off and switch them on and they go back to being green and green.
00:00
Speaker 2
[silence]Welcome to Linksys support. To assure quality service, your call may be monitored. Please remain on the line for assistance.
00:00
Speaker 1
But now they won't. One is positioned upstairs right next door to the parent one. And that still shows red. I have switched them on and off a number of times. And today I've just um reset the one upstairs next to the um parent one and switched it back on and it's still showing red. It's flashing red. You'll be very lucky if I can read that. But you are meant the serial numbers. So it looks like I might have to take a photograph of.
01:00
Speaker 2
I see. I see. Okay. Okay. Yeah, got that. And thank you so much for the information as well. Okay, and don't worry, rest assured that I would do everything I can to reconnect the child nodes to the network. However, before we proceed, may I have the serial number of the parent or main node? Uh, yeah.
01:00
Speaker 1
with it hold on it's so small let me just oh I wish my glasses uh so it looks like 25F 1060C 907801 hold on just yeah yeah go on yeah [silence]
02:00
Speaker 2
mm-hmm. [silence] Can you take your time to take a photo of it and then just let me know once you're ready? [silence] Thank you so much for that Wendell. So, let me verify again the serial number of the parent node, okay? So, it's [silence] Mhm, no worries. All right, so so it's 254 Fox 210 604 Charlie nine zero seven eight 01.
02:00
Speaker 1
Yeah. Yeah, it's WHW, one. Um, well, I would think so, but let me just have a look at the parent one. Oh, God. Yeah. Yeah, it does have W H W-01. The parent one does. [silence] Okay, so the one is next to it and I've just got to go and get the other one. Do I need to plug the other? [silence]
03:00
Speaker 2
That. Correct. Thank you so much for confirming. And can you also tell me the model number of this node. Thanks so much. And just to confirm, all nodes have the same models. Correct. Uh-huh. Don't worry. Sir. Uh it's alright. Thanks for confirming. So since you mentioned that you have already tried resetting the child nodes. For this one we might need to reconfigure them. Okay. And for now, kindly move the child nodes next to the base node. Yes, please.
03:00
Speaker 1
[silence] Okay, one second. [silence]
04:00
Speaker 2
Yes sir, make sure that both child notes are turned on. No worries.
04:00
Speaker 1
I'm coming now. I'm here now. I'm back. And I'm just plugging the second one in. And, Oh, Oh hold on, hold on one sec. Very oddly. Um, so just so you know I went to my Link C app. and I disconnected or deleted my lounge.
05:00
Speaker 2
[silence] Hello, sir. [silence] How's it going there? [silence] [silence] [silence] [silence] [silence] Got that one, sir. [silence] So [silence] once that second child node has been [silence].
05:00
Speaker 1
Mesh, which is, uh, let's call it number one. Or should we call it, number two? Hello? Well, I disconnected, I, I disconnected, sorry. I disconnected, I deleted, I think you might call it, my mesh number two. And, but, the mesh number three is, I didn't do anything with. Um, and just so you know, um, I've come back up now and that mesh number two has gone green. Even though I deleted it, it's gone green. Uh, the, the, the
06:00
Speaker 2
Ah yes sir I'm still here. s so if you are referring to the Oh that's great yeah that's actually Uh- that's actually fine sir the reason for that one is because you reset the child node and you mentioned that that node was I'm sorry was that showing flashing red was that the one that was showing flashing red earlier or you're referring to the one that you just [silence]
06:00
Speaker 1
but both child ones were flashing red. i deleted the one that i called lounge and now i've come just as I've come back upstairs it's now gone green and the second one that i called office um, which I've just been to fetch is just is blue at the moment because I've replugged it in, but it was red. [silence] Hold on one one second. Let me just do that whilst you're here. [silence]
07:00
Speaker 2
mm-hmm yeah, aha. mm-hmm. mm-hmm for. mm-hmm for the third node or for the second child node, we're now let's observe its light for 12 minutes. However, the first child node is rest assured that the node is already online or working. And if you want to rename the... or yeah, rename that node, all you have to do again is go to the like on the linksys app, go to the network administration tab and then press there nodes and then there's an option there. Mmm.
07:00
Speaker 1
Um, so I go just go to the, what is just at the moment it's just showing one node as being on it. And I think, I think that's the one that I called office. So the one that I called lounge. How do I add it back on. Yes. What's my right, what's my router password? Hold on. Hold on. Okay. So you want me to go. Oh, now it says that it says let me just check. It now says there's two nodes.
08:00
Speaker 2
I see I just to confirm, are you logged in using your email address and password? I see, ah. Can you sign out or log out from the app and then log in using your router password and then we will check if uh on the app, uh by default, the password is admin all in lowercase. However, if you have, no worries. Uh, Hmm.
08:00
Speaker 1
No, that's just the it's just, sorry, it's just saying office and then it's got link C 07801, which I think looks as if that's the primary one, is that the parent one? Oh my god. Okay. So it's gone, it's the second one is showing red.
09:00
Speaker 2
All right. So... Uh-huh. Yes, that could be possible, sir. However, you can also verify by checking the five last characters on the device serial number. So, if you... Yes, so... Yes, so... To... However, rest assured that the first child node is already online or working since you mentioned that the light on that node is already showing solid green. So don't worry regarding with the app. Rest assured that I'm going to walk you through on how to fix that one for you. So for now, let's just focus on reconnecting the second child node to the network, okay? All right. So... Thank you for the discussion.
09:00
Speaker 1
Hold it down until I see a solid blue line. Okay. Showing nothing at the moment. Now it's showing blue. So it's Nicholas Morgan.
10:00
Speaker 2
showing ... getting red, okay. For that one, kindly reset that node. So again, sir, for reset, you may simply press and hold the reset button and do not release it until you see the solid blue line. Yes, sir. So once you see the solid blue light, that's the time you released the reset button. Uh-huh, that's fine. That's great. You may now release the reset button. And while we are observing the light for this child node, may I have again your first and last name? Mhm. And the spelling of your last name is. M-O-R.
10:00
Speaker 1
yeah morgan my email is nicholas dot morgan 9 the number 9 at bt internet dot com yeah yeah okay it's just it looks to me as if it's flashing blue right right yeah solid red
11:00
Speaker 2
Flushing blue, of all. That's fine, sir. Let's wait for a one to two minute. [silence] Hello, sir. What's the light now on the second trial node? Solid red. Is that correct? Got that one, sir, so let's now reconnect.
12:00
Speaker 1
On the parent one, press it five times within five seconds. One, two, three, four, five. There, this thing is...it's now flashing white. It's still red. So it's flashing red.
13:00
Speaker 2
that child node using the Wi-Fi Play Setup. So, on the parent or main node, kindly press the reset button five times within five seconds. That's correct. Thank you so much for that one and is the light on the parent's starting to flash? That's great. And what about the child though? The one that we are trying to add? Thank you so much for that information. So, let's wait for 30 seconds or a minute and hopefully the light on the child node will turn to flashing red for that indicates that it is trying to reconnect to the network. [silence]
13:00
Speaker 1
Head and the the one, the parent one is solid green. OK. I'm on the app. Yes, currently. You told me to exit it and go back in using a different password. Do you want me to still exit first or not? Yes, press exit first.
14:00
Speaker 2
That's brilliant, Sir. So yeah, that means that the child node is now trying to reconnect to the network. So again, let's wait for the light on the child node to turn back to solid blue or green. Okay. Thank you so much. And while observing the light on the child node, you can actually change now the name of the node on the Lenkz app. So I assume you are currently logged in into the app, correct? That's great. So on the app, finally tap or press the menu icon. Um. There's no need since you mentioned that on the app. [silence]
14:00
Speaker 1
Okay, when I, when, okay, when I, when I go into the, um, there's a, it's a blue section at the top of the screen and it says 10 devices, two nodes. When I go into the two nodes, it just has a picture of the internet at the top, then it drops down and says office. And then linked to the office, it drops down and says link c, 7, S o 7 0 0 1. Do you think that's the second node? Do you?
15:00
Speaker 2
you're uh it is only sorry it is now showing the cue knows which means that the app has already been updated it's like screen so you may now change or rename again the name of the other node okay so on the app again sir can you uh huh uh-huh uh-huh uh-huh uh-huh I'm sorry what was the name of the second child note sir is it
15:00
Speaker 1
Link, link, C. Link C-07801. I don't know whether that's the second node or whether it's the parent node. Okay. Okay. So, just so you know, just so you know, the second node that we just reset, it keeps going, it went red, it, and now it, now it's, I would say, it's a bluey green. And then it went back to red, but now it's blue at the moment. Okay.
16:00
Speaker 2
Link is 07, sorry 07 801. Mhm. Sorry. Mhm. Uh just as to your expectation, this is the second node or the first child node, the one that it was showing flashing red and then turns back to, yeah, solid red. Mm hmm. Mhm. Mhm. Mhm. Mhm. Mhm. Mhm. All right. So rest is sure that we have uh huh. Don't worry sir rest is sure it's just a yellow.
16:00
Speaker 1
okey doke, and there shouldn't it just needs a plug in the back. There's no other cable that needs to go into it when I relocate it. Okay. So now now we we've waited and on my app, it now has the word office at the top on a node and then it has down from that as if it's connected. It has the first thing that says Link O.
17:00
Speaker 2
Yes, that we have successfully reconnected the second child to the network. However, to be sure, let's wait for another 30 seconds or a minute, and if both child nodes are still showing solid green or blue, that's the time that you can already unplug them and then relocate them to their designated location. Yes, sir. And also, this there's no need to press the reset button once you have reconnected, sorry, relocated the child nets to their designated location. Yeah.
17:00
Speaker 1
Oh seven eight oh one and then down from that now says office two so I think the one that we just connected is called office two and I as you said, I just need to change the name of the link the 07801 to lunch so I just click uh click on that where the arrow is. Do I okay so then it says signal strength. Doesn't say anything. It says connected to office um then it says the serial number and that's all. How do I change the name of it? Update.
18:00
Speaker 2
Mm-hmm. That's correct, sir. [silence]. Yes, sir. [silence]. Uh if there's no option to change the name, sir can you go back again to the nodes, like where you able to see the topology, like internet
18:00
Speaker 1
It says internet and then down from the internet it just says office the first one. And then down from the office is link two other things. Link C and office two. It does say settings at the top. Yes. Okay. Yes. Uh and then, yeah, it says office and then link C. So if I clicked on that, then I should be able. Yeah, I can change the other one to read lounge. L O U N G E save. Yeah, it's done that and now back to the main. [silence]
19:00
Speaker 2
uh-huh. thank you so much. all right. thank you so much. thank you so much for that.
19:00
Speaker 1
it now says, office is the first one, then lounge and then office two as the two looks like the two child ones. Okay, just so you know, just so you know, the first one that reads lounge, which is the is green. The second one that we tried, we just tried to resets is still blue. Okay, so now I can unplug them and then take them to where they need to be. Do you want me to do that while you're
20:00
Speaker 2
Oh. That's great to know. Yeah, that should do it, sir. And you should be able now to relocate at the child nodes to their designated locations. So, again, sir, just unplug. Yes. that's actually fine. Don't worry, sir. As long as the lights on the nodes are showing solid blue or green, rest assured that they are working property. That's correct, sir. And again, kindly take your time on relocating the child notes.
20:00
Speaker 1
Okay, so I'm just gonna disconnect the one that we've just done Okay, I've taken the plug out. I'm just gonna take it down to the office. I'm gonna have to I'll take the phone downstairs, but I'm gonna have to leave the phone, so I don't lose the signal with you.
21:00
Speaker 2
Yes, sir, because I want to make sure that all your devices will be working properly. Uh-huh. Got that one, sir. Hm-hmm. Yes. Spencer, and, again, feel free to take your time.
21:00
Speaker 1
Ian, can you switch on your laptop, your computer? Hello? You still there? You still there? He's gone. Hello? Yeah. Hi. Well, I plugged it back in and down in the office, and as soon as I plugged it in, it showed it as blue. Um, but hold on one sec. I'll just check.
22:00
Speaker 1
Yeah Okay On my app It's showing it as offline at the moment Is now flashing red [silence] Okay. [silence] It's not because it's too far away from the primary one, is it? [silence]
23:00
Speaker 2
we might need to wait for 15 minutes in order for that node to reconnect to the network. Sir, that again that's fine since we just relocated it the child nodes, and rest assured once the child nodes have gone back online, they will be appearing there and showing online on the app. So currently the child nodes are trying to reconnect to the network. However, rest assured that their lights will turn back to solid blue or green.
23:00
Speaker 1
OK, can I just want to check with you, it is in um it's obviously in another room and it's a solid wall between the two spaces. Will it be able to read it through the wall?
24:00
Speaker 2
Yes, sir. So, that's actually fine. So, again, it is normal since we just relocated the child nodes. So, their lights will, like, turn to solid green, uh, changes to flashing blue, sorry, turn to solid blue, flashing blue, and then will turn to flashing red because that's the time that they are trying to reconnect to the network. And again, after like, two to three minutes, their lights will turn back to solid green or blue. Mhm. Uh, yes, yes. But, again, it will still depend on how, like, how thick is the wall and also the distance between the nodes or, your devices. So, I'm gonna set your expectation as well. That, uh, if you don't get any, any, any, any, any, any, any, any, any, any, any,
24:00
Speaker 1
We've got a network. Sorry. Yeah, I can hear you. It's one x. It did go blue but it's gone bad again. [silence]
25:00
Speaker 2
The recommended distance for each child node is, like, 10 to 15 ft and they should be also, like, be on the line of sight, so don't worry. Rest assured that that 10 to 15 ft is the recommended distance. So rest assured that you can still, like, move the either of the child node further within 15 ft. However, again, the the distance will affect the signal strength of each child node. So if the child node will be too far from the other node, that I'm sorry, sir. Hello, sir. Can you hear me? No worries. Yes, that's fine, sir. Rest assured that that's part of the reconnecting process.
25:00
Speaker 1
that's amazing Israel with all these Indian I've lost you. Got a connection? Why is your day in the light? Wait a moment. i think correct if i got the not indietro is it connected. you should be able to type dvd see now and get a connection. yeah so first that one's worked and then the other one is yeah the other one's still green thank you very much for your help okay thanks very much thank you thank you bye [silence]
26:00
Speaker 2
Mm-hmm. So, that's brilliant, sir. So, yeah, that should do it, sir. To assure you again that we have successfully reset and reconfigure the child mode, so... You're most welcome, sir. And thank you so much for your cooperation and patience as well, okay? So, however, in like for a future reference if you need further assistance, just feel free to give us a call, okay? Rest assured that we are always happy here to assist you. You're most welcome. And again, thank you so much for calling Linksys. You have a great day, sir. You're most welcome. Bye for now.
28:00