Speaker 2
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00:00
Speaker 1
Hi, sorry about that. Raquel, we spoke last night for two hours. This is Vince Fahey. If you recall, we were on the phone last night. So things did not really see every every all the notes continued to be blue, but clearly, like I was watching, um, I was on my TV and I was watching YouTube and and the the the signal, the screen, the the the image was degraded. It would go in and it would get really blurry, then it would come out, then it would buffer. So we're still having the trouble. So I I tried to find some information about bridge mode and like we had how you had mentioned that. So I put this, I did what it said. I went to the Cox page. I enabled the bridge mode. That was probably 20, 25 minutes ago. All the
20:00
Speaker 2
Is there anyone on the other line? Please make sure that the volume on your phone is not on mute. Okay . Yes, Vince. Uh-huh. Yeah. Uh, but you can help me . Yeah. Perfect. .
20:00
Speaker 1
The routers, all the nodes, I'm sorry, all the nodes are red, including the main, the parent one. Um, so it did not--I don't know. I didn't want to go and I figured, once I saw that, let me get on the line with you and see if there's something else I'm supposed to do. Am I supposed to unplug everything or, or, you know, pull the power from it and let it reconnect or what should I do now? Um, No, I did it on the the Cox site. Because don't you have-- have to put the, don't you want to put their Wi-Fi gateway into bridge mode? Or is that not the right thing?
21:00
Speaker 2
okay let me check when you set the router into bridge mode did you log into the Linksys smart web user interface and change it from there on the internet settings tab? oh I see cuz we can do that since you have a gateway so that it will be a plain modem so it will allow will pass through the router directly and the only network that you will have is from your main [silence]
21:00
Speaker 1
Okay, so you want me to unplug the power from the the the gateway and the parent node. Okay. Okay. I, I was hoping this would be easier. I didn't want to didn't want to take up two more hours of your night. So hopefully it won't have to be like that. All right, let me walk over there and get into that. where I'm accessing those things. Hold on. Funny that I would get you the same the next night. Well, least you know what's going on and it's not me trying to explain it all to another. [silence]
22:00
Speaker 2
Node. We could try restarting it first, like unplugging the like perform a boot up sequence after setting the modem into bridge mode. Turn it both main parent node and the modem. We'll give them two minutes. And after two minutes, we'll plug in back the modem first, then the parent node. Note. more of them. Yes. Yes. All right. Yes, please. Understand.
22:00
Speaker 1
sir, okay, I need to, um I'm sorry. Hold on. Nick for okay, I've unplugged the power for both
23:00
Speaker 2
Yes, no worries [silence] all right I will let you know when to connect them back since we're going to have two minutes and will waiting they have a model number
23:00
Speaker 1
Uh, yeah. Hold on. Let me pull up a picture of that. Let's see if it says it on here. I see a I mean I see a serial number. I see a N. I don't know if that means parts number. Um, I don't see anything that it says like C like cat, G like goat and like mary, 4981 and then COX, like cox. Okay.
24:00
Speaker 2
of your Gateway, okay. All right. What's the part number? information may have it. All right. Thank you. You believe this is the model number and we still have one minute more. I'll let you know when to...
24:00
Speaker 1
Okay. Okay. That's good. Okay. Okay. I'm gonna go and see. Okay. I think right now it's a yellow light. I think when it's a white light that means it's ready.
25:00
Speaker 2
All right, so time is up. We can now plug in first the gateway to the power source. and let's wait for its light especially if you have an internet or online indicator on that gateway. We'll make sure it has steady light on the internet. Okay.
25:00
Speaker 1
can't hear people out his roof, or his see? Okay, it's just the yellow light on the gateway is blinking. So I don't know I think that's normal. So I'm just going to wait till I see a the white and then I'll let you know
26:00
Speaker 2
Okay. Let's restart it. Okay. Yes, please. Thank you.
26:00
Speaker 1
Okay, now it's the, it's white.
27:00
Speaker 2
Okay, let's plug in the main parent node back to the power source.
27:00
Speaker 1
OK X X X X X so will it do the same thing it was doing last night? Where it blinks blue then eventually it's solid then it's red and then it's blue and then it's red and then it's blue again. OK. Yeah. OK. OK.
28:00
Speaker 2
All right, and let's give it three minutes, we'll wait for a steady solid blue. Um now, while we be different since it's a main parent node. So, first we'll show a blue light then blinking blue, then we'll wait for a solid blue. If it goes red, we'll wait again for a solid blue.
28:00
Speaker 1
Okay, now, it was blinking blue, now it's solid blue. Okay. Yep.
29:00
Speaker 2
All right, let's give it a minute more. We'll make sure it stays a steady solid blue light. [silence] And is it solid blue still? All right, so we can check it again, make sure this parent node is online. Do you have
29:00
Speaker 1
Okay, let me see. So, okay. So I'm going to, okay. So I had not had my phone connected to Wi-Fi. I just reconnected it. So do you want me to go to a website on my phone under Wi-Fi to make sure I can connect? No, I'm not able to access a website on my phone when I'm on Wi-Fi. Okay. [silence];
30:00
Speaker 2
access to its Wi-Fi, connect the check internet again, we'll make sure before moving with your other notes. Yes, using Wi-Fi Relink Sys. Can we? Okay, let's open your links this up instead then we'll check the status all.
30:00
Speaker 1
because now the parent node is a solid red. okay okay okay let me get my phone off of website or off of Wi-Fi then let me open up the get to the instructions so I know where I'm going here okay
31:00
Speaker 2
So, solid red means it's actually offline, not able to access internet from the modem. Is it possible to... Because it might be that after setting the gateway to bridge mode, there could be another settings that you may need to change or check since it was unbridge mode. My... My next recommendation for this is we can try revert it back to its original settings, then we'll set your Linksys node instead to bridge mode. We can actually use the Linksys app. Okay. You can enable auto login to it's settings.
31:00
Speaker 1
No, I'm, I'm, no, because I can't get onto, I can't get onto their admin, you know, website or whatever. Well, let me, let me look at I'm looking, go ahead. I'm sorry. I'm looking at their, I'm looking at these instructions. Um, connector personal, that doesn't help me. I have to be able to get back to the admin to
33:00
Speaker 2
[KEEP_UNCERTAIN] Uh- huh. I see. Okay. I see normally because if the settings on a router or a gateway was changed to bridge mode its their CPU will be disabled so there might be another URL link that they are using and accessing it a setting when it's on bridge mode how about this one Vince I'm going to reco- Okay. Okay. Yes please. Because mine-
33:00
Speaker 1
Okay. Now is. their direct number to you? I mean, isn't it just a block that I got to you again tonight? Okay. Okay, yeah. So you'll email that to me then. Okay. All right, very good. Well, I'll keep an eye out for that, but in the meantime, I'll call cox and have them walk me through this able.
34:00
Speaker 2
Yes, that's right. How about this? I may need to let you call your ISP Cox. Then after calling them and able to revert it back to the original settings, I'm going to send you instead an article guide how to set the Linksys node to bridge mode. And even that you having trouble with the instruction, you can actually feel free to contact us back so that we can walk you through. Unfortunately, we're randomly receiving calls and hopefully I will be able to receive you again. But notice I'll leave a documentation here regarding with the next step. Yes, I will email it.
34:00
Speaker 1
filling, the bridge mode and then I'll I'll look for your instructions which will then tell me how to do a bridge mode on the Linksys system, which is what you're saying, right? okay, okay. All right, very good. Well, thank you, I'll I'll keep an eye out for your email. Thanks, Frank, you too. Okay,
35:00
Speaker 2
yes. yes, that's correct. [silence] you're most welcome Vince. have a wonderful night. thank you for calling sis. [silence]
35:00