Speaker 1
This is Linksys Technical Support calling. This call is recorded for quality assurance. Please hold as we connect you to a Linksys specialist. [silence] Hello, sir. Yes, sir. Sorry, I was on mute. I thought I lost you again. So, uh, yeah, I assume your phone is now connected to the, to that old network. So that's great. So, uh, what's the light on the child nodes? [silence] Blinking. I see. [silence] Can we reboot the child nodes like for reboot? Just unplug and replug their power adapter from the power outlet. And you can do it at the same time for all child nodes because we will observe [silence] [whispering] not [silence] anything. [silence] [whispering] Okay. then I'll move on. [silence] [whispering] Okay. Let's do that then. And we'll observe the lights on the child nodes and make sure it's not blinking because blinking just means it's not getting a good connection. [whispering] [silence] Um, should I go ahead? I need to continue to protect and replace. [whispering] Yeah, sure. Just continue with it. [silence] And I'll wait in the mid-room.
00:00
Speaker 2
yes ma'am sir, back again.
00:00
Speaker 1
their connections once they have been rebooted. Yes, sir. Just simply unplug and re-plug the power cord right away. All right. Got that one, sir. Yeah, uh, yes? Yes. Yes, please. Yes, please. Yes, sir. That's correct.
01:00
Speaker 2
Right. So you want me to unplug them? Is that what you wanted me to do? Okay. Okay. Okay. So my my app just came on and it shows that I have three nodes there. They're still not blue, but what what would you like me to do? And it must oh, I see. The the three nodes are are somewhere else and they're probably linked by a by a wire. So you want me to restart my three loads there that they're right in front of me. And you want me to do that by unplugging them?
01:00
Speaker 1
all right thank you so much for that one sir and just to verify again sir you just use the same uh what is name and password that you were using before correct all right thank you so much for confirming ah yes sir so uh flashing again indicates that you are still booting up so yeah for now let's just wait for 16 minutes is it is it solid or flashing blue yes sir by the way sir how's loud they went back to solid red all right let's wait for another minute and hopefully they will just eventually turn back to solid blue all right uh by the way sir how's the weather there right now
02:00
Speaker 2
See B. B. See. So be like me. She's already. OK, the first remote node is blue. What. Yeah. Yeah. The second node is solid blue, and let's see what happens. No, they went black. Yeah. Yeah. What? Yeah. Yeah, I think they did. Back to blue? Let's see. Uh-huh. It's fine. A little cool. Nice. Very nice.
03:00
Speaker 1
And where are you in the States, sir? Is it, are you on the LA or? New York. Ah, the, one of the busiest states in U.S. Yeah. Solid blue, correct? That's great to know. However, sir, just to make sure that they are already working. Let's wait for another minute, okay? So after a minute, if they're still showing solid blue, that's the time that you can already unplug and relocate them back to their designated locations. [all right] Yeah, uh, yeah, that, [silence] uh that's fine, sir. Uh, there's a time that there's a delay, so that if the child nodes are just recently added, uh the [silence]
04:00
Speaker 2
thank you no I'm in New York yeah so I have all all three three of the remote nodes uh solid solid blue okay okay they are not showing up though on the app dashboard but I I I rebooted them
04:00
Speaker 1
app, more likely will take 1 to 2 minutes for them to register on the dashboard. However, we will further check for that one. That's brilliant. And that should do it, sir. Rest assured that we have reconnected the app and fixed the issue with the app or into the web user interface and I really do apologize for the inconvenience. So rest assured sir that your device are already working and you can now manage them using the web user interface or the app. Uh by the way, sir, uh just to set your expectation regarding with the remote access with the you with the web user interface. Uh uh I'm gonna set your expectation that the app Linksys Smart Wi-Fi remote access website has already been discontinued. So that means that we can no longer like manage the routers remotely through the web user interface. However, rest assured that you can still manage them using the app. Uh using the remote [silence]
05:00
Speaker 2
Okay. There they go. They're on there now.
05:00
Speaker 1
out of the past for this one, sir. You... Thank you so much for that one, sir. And, hey, it was totally a team effort. So, we made a great team for this one, sir. [silence] You're most welcome, sir. And is there anything else, sir? [silence] Would you like me to stay on the line? Because I can do that. I understand, sir. Alright, so, thank you again so much for your time and patience. And, hey, if you need further assistance in the future, feel free to give us a call. [silence] Alright, so, [silence] yeah, I would recommend updating the firmware, sir. And, once the firmware has been updated, the router or the system will reboot. However, rest assured that they will eventually
06:00
Speaker 2
you're beautiful man thank you I'm up and running thank you you're wonderful nope I'm going to relocate them and let's hope for the best I think not I think that I got control here there should be nothing really more so long as I got access so I think I'm all right okay it actually is saying it's saying to me to update my firmware so I should do that right [silence] [silence] You gave me confidence as high. Thank you very much. We're all set. Thank you. Thank you so much. Thank you. You too. Okay. Thank you. I'll end it. Thanks a lot. Okay? Bye-bye.
06:00