V2 Rubric Detail — 6277d7a2-7c0a-11f1-a…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-07-10 02:52
Duration
32m 52s
Contact
Marcia Green
Issue Type
Password/Login
V2 Outcome
Successful Resolution
V2 Band
Meets / Exceeds

Agent & Case Context

Agent
Nathan Amores
HappyFox Case
#LTS00136447
Support Country
Other / Unmapped
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: MX4200 - child node disconnected
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (1 hallucinated segment, 1 too-garbled-to-score segment). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution2.00/5
Accuracy4.00/5
Communication3.00/5
Protocol2.00/5
Efficiency2.00/5
Overall2.2/5

V2 Rubric Scores

Resolution5.00/5
Technical4.06/5
Communication2.50/5
Ownership5.00/5
EscalationN/A
Customer Exp4.29/5
Overall85.9% (+41.9)

V2 Grader Summary

The agent successfully guided the customer through changing the SSID and password, separating band names, and confirming node connectivity, resulting in a fully functional network. While the call contained some repeated steps and occasional lack of clarification, the agent maintained ownership, set clear next steps, and demonstrated empathy throughout. Technical inaccuracy claims from prior assessments were not supported by transcript or KB — agent did not instruct 5-press pairing on MX4200.

V1 Case Analysis

Customer attempted to change SSID/password on MX4200. Agent guided through Wi-Fi settings and performed 5-press reset. Changes not confirmed, connectivity issues persisted. Call ended without verification.

Troubleshooting Steps
  • Navigated to Smart Wi-Fi tools → Wi-Fi Settings
  • Edited SSID and password for 2.4 GHz and 5 GHz bands
  • Clicked Apply to save changes
  • Performed 5-press reset on parent node to re-pair child nodes
Key Observations
  • Agent failed to confirm that the SSID/password change was successfully applied and visible on the network.
  • No verification that devices successfully reconnected to the new network after changes.
  • Agent provided inconsistent navigation instructions, mixing 'Connectivity' and 'Wi-Fi Settings' paths, causing confusion.
  • 5-press reset was performed without explaining its purpose, leading to customer uncertainty.
  • Call ended despite customer expressing ongoing issues with device connectivity.
Positive Highlights
  • Correctly identified the MX4200 model and used the appropriate 5-press procedure per KB guidance.
  • Maintained a polite and patient tone throughout the call.
  • Guided the customer to create distinct SSIDs for each band, aligning with best practices for device compatibility.
  • Correctly advised waiting for solid blue lights on child nodes after reset.
Agent Errors / Gaps
  • Did not confirm model/serial number at the start of the call.
  • Failed to verify that the Wi-Fi changes were successful before concluding.
  • Provided unclear navigation instructions (mixing Smart Wi-Fi tools, Wi-Fi Settings, Connectivity pages).
  • Did not confirm that the customer could see the new network in Wi-Fi scans after changes.
  • Ended call without verifying device connectivity, despite customer reporting iPhone and desktop still offline.

V2 Indicator Ratings

Resolution
R1 Met Issue actually resolved conf 95%
Agent states 'everything is set up now, ma'am' and customer confirms network is working; child nodes solid blue, devices reconnected.
R2 Met Diagnostic thoroughness conf 93%
Agent guided step-by-step through Wi-Fi settings, applied changes, waited for solid-blue LEDs, and confirmed connectivity before closing.
R3 Met Correct resolution path conf 94%
Agent performed in-warranty configuration troubleshooting without dismissal, stayed on call, and achieved functional outcome.
Technical Accuracy
T1 Partially Met Technically accurate info conf 85%
Agent identified symptom (SSID not updating) but asked few diagnostic questions (e.g., current SSID, firmware, login method).
T2 Met Appropriate tools / resources used conf 96%
Agent used Smart Wi-Fi tools appropriately for SSID/password change; issue resolvable without additional tools.
T3 Met No misinformation conf 97%
Agent correctly stated security mode (WPA2/WPA3 mixed) and confirmed same password usable across bands per KB.
Communication
C1 Partially Met Clear & professional language conf 88%
Agent provided directions but call had silences and repeated clarification, indicating occasional loss of flow.
C2 Partially Met Confirmed understanding conf 86%
Agent used plain language but occasionally used UI-specific terms without confirming customer understanding.
Customer Ownership
O1 Met Ownership & empathy conf 98%
Agent never transferred call and remained responsible for completing configuration.
O2 Met Proactive follow-through conf 95%
Agent set clear next steps and timelines ('Once it's solid blue, you may relocate the nodes… we'll wait for around three minutes').
O3 Not Applicable Closure confirmation conf 100%
First interaction; no prior history to reference.
Escalation Judgment
E1 Not Applicable Correct escalation decision conf 100%
No escalation performed and none warranted.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation performed and none warranted.
Customer Experience
X1 Met Customer effort minimised conf 96%
Agent thanked customer, apologized for call length, and acknowledged hearing difficulty.
X2 Met Tone & rapport conf 90%
Agent adapted tone to customer’s patience, used reassuring language, and paused for comprehension.
X3 Partially Met Overall experience conf 84%
Customer had to repeat information and navigate several UI screens; agent could have reduced friction by confirming correct screen earlier.
Call Transcript58 turns · 62 lines
Speaker 1
This is Linksys technical support calling, this call is recorded for quality assurance please hold as we connect you to a Linksys specialist. Hello, good evening, this is Epi from Linksys, and I'm calling for Marcia Monk. Yes, ma'am, can you hear me better? Okay, is that better? Is this better? Okay. All right, good. So, Miss Marcia, um, yeah, after we uh after we change the uh the SSID and the password, can we click on the Wi-Fi icon again on your computer and see if you're able to see your network? Try to view it and check if you're if you see your new network. Yeah, okay. No, uh, no need. So just go to your Wi-Fi first on top. Go to Wi-Fi and check if you see the network that you set up. The network that you changed. Kindly turn off the Wi-Fi and turn it back on on your computer. [silence] You can just turn it off and turn it back on, ma'am. On your computer, on your computer. There's Wi-Fi on your computer. You can toggle it off and... yes. [silence] And uh check if you see the new network. The one that you... [silence]
00:00
Speaker 2
clic click apply when it really didn't do anything. Should I have conf. You are not connected to your router. If using a wireless connection, check that. Do you want me to retry? I was o. Okay. Okay. No, I don't. It's not on here. How long should I wait? Okay. No. Yeah, I'm on I'm on my computer.
01:00
Speaker 1
So it didn't save it. You're still seeing valep set up one ES. Okay, can we connect to can we select valep again, ma'am. Yeah. Uh-huh. Yeah, do you still is do you still have a track mark? [silence] okay, can we? Can we click on vevo setup 1 E F and try to connect to that network again on your wi-fi?
02:00
Speaker 2
Let me go up there and look. No, no check mark. It's, it's really weird. They've changed colors on me. I hate when they update this stuff from green to red, but the Wi-Fi is red. Develop setup one EP is red and it's all bar. I mean, I've got. The, the um, looks like a little mini microphone is all set up. Like it's connected. And if I do a new page on. Go ahead. Sure. When I flipped on it, it grayed out. And I double clicked on it and it turned red again, which red now is apparently.
03:00
Speaker 1
Okay. Yes, it both have check marks. Okay. Yes. So can we, can we go back again to, can we click on wifi settings first, ma'am? Go to wifi setting. Okay. What is the Wi-Fi name there?
04:00
Speaker 2
maybe means that it's on instead of the green that it used to be. But there's no check mark. But on the Mac, on the top line, my wireless Wi- i is all, uh, lit up. It's black and it's all lit. Like I'm totally connected. And network status shows that this device, the laptop is connected to the router and the router is connected to the internet. Which is really... Yep. Wi-Fi settings. I'm just... Look it up. It's going. So it is showing that the develop setup one...
04:00
Speaker 1
Okay. All right. Mhm. All right. Dam, uh, just click on Wi-Fi settings on the left panel, below the router settings, you see their Wi-Fi settings, right? Okay. Can we, yeah, it's on the left side, below connectivity, troubleshooting. [silence]
05:00
Speaker 2
The Velop, setup one EF, is connected. And that, other than my printer, which I never my, which I never my, which I never, is one of the, it's set up one FE, and set up five AF, which I assume are the children, are there is as other networks, or maybe those are the old ones, I should, I shouldn't say the children. We haven't really set those up yet. So, so that maybe they're, they may be the old ones. And then, then so, but there is no, it didn't, take the name. I see Wi-Fi. Oh. I don't see settings. I just see Wi-Fi. I'm [silence] looking. I'm looking. I'm looking.
05:00
Speaker 1
No, no, no. On the on the smart Wi-Fi tools. Okay. I'm sorry. We're not on the same page. Yeah. Go to the smart Wi-Fi tools. Now, below router setting, it's on the left side. Do you see Wi-Fi settings? Oh, okay.
06:00
Speaker 2
Internet accounts. Privacy security, lock screen, screen time, focus, sound, notifications, wallpaper, spotlight, menu bar, display, desktop, and dock, Apple intelligence and Siri, appearance, oh, I'm so sorry. I was on my tools. My bad. Let me close that out and go to Wi-Fi settings. Sure. Okay. So, what settings would you like me to show you? [silence]
06:00
Speaker 1
All right. So you see there, uh, wireless. Under wireless, do you see the name of the network as well as the Wi-Fi password? [silence] Yes. Okay, can we change the Wi-Fi name Ma'am? [silence] Wi-Fi name and the password. Yes. So [silence] Yes. [silence] Yes. Yes, that's fine. Um, can we, yeah, we can actually change that to something else. You, you wanted to use the the old network that you set up.
07:00
Speaker 2
I see the Wi-Fi name and I see the password is not visible, but let me go up. It's the password that's on the bottom of the parent. Yes. The Wi-Fi name? OK, now the Wi-Fi- wait, the Wi-Fi password is what's on the bottom of the parent. That's what's showing on here right now. The GA- GA0X5UUKRE. I don't think we can change that.
07:00
Speaker 1
Five years ago, right? Do you want to use that network? Yeah. Yes, you may change the Wi-Fi name as well as the Wi-Fi password there, ma'am. Yes, change the password as well. You may use your own password. Okay, you may take three minutes [breaks up]
08:00
Speaker 2
[KEEP_UNCERTAIN] Yeah, do you want me to, that's fine with me if it'll work? I'm just wanting something that'll work right now. Okay, well I will do that as we speak. Um, I'm thinking that we're, I hope, I hope. And then I will change the password. okay, nope. And then what? So it says security mode is, I'm sorry, go ahead.
08:00
Speaker 1
Security mode as WPA2 slash WPA3 right mixed personal okay all right Okay that's fine. Just click apply below. Yeah, take note ma'am. Please take note of the Wi-Fi name and the Wi-Fi password okay cuz you need that for your wireless device. I don't know. Hold on. So from that from that page, you see 2.4.5 MHz.
09:00
Speaker 2
no it's w it's WPA 2 personal no slash is nothing else just WPA 2 personal uh okey-doke now okay yeah I I know that I know that by heart it's also showing and this one is it's weird the parent it's showing as a 2.4 gigahertz band but the two children I guess their children I'm not I'm not even sure yeah it's 1EF so it's the two children um they're showing that it's a 5 gigahertz so maybe I should swap out the router but I don't know anyway I'll I'll click.
09:00
Speaker 1
4 and 5 gigahertz band, right? Okay, hold on ma'am. Let me just explain this to you first, okay? Because actually this parent node, this MX 4200 is a triband router, okay? So it will broadcast three networks at the same time. So since you see there three networks, which is a 2.4 gigahertz band, a 5 gigahertz band and a 5 gigahertz 2, you may actually name them. uh, whichever
10:00
Speaker 2
I see two point four on the very first Wi-Fi which I renamed my Wi-Fi. And then there's another Wi-Fi name which is developed setup one E F. And then there is another Wi-Fi name that'll set up one E F which is on the bottom. I'm just checking to make sure it says the same thing. It is yeah that's on the bottom of both of the children. [silence]
10:00
Speaker 1
We need to separate the names. Okay? We need to set up a different name for each band. Uh, what what what is the name of your uh network right now? What did you set up as the name? Okay. So we can use that name, but you can write 2.4 at the end. Okay? So we would be able to recognize which is the 2.4 and which one is the 5 gigahertz band. So you can just put in your name there. Yes. Yes. Yes, ma'am.
11:00
Speaker 2
Right, oh, oh, Oh. Oh, my. NOW you just come through the door speaking for yourself. [silence] Right now it's H-O-M-E-N-C-W-I-F-I. Okay, so, now, wait, when you say there, I gotta catch up with you. Under the first one, the first WIFI name, which is the 2.4 gigahertz, after the name that I made it, you want me to put 2.4. Correct? Okay. 2.4. And then on the second one, which is the 5 gigahertz one, you want me to
11:00
Speaker 1
[silence] Your name and then 5 gigahertz. Yes, the same name ma'am. It's just that they differ on the uh gigahertz band. So Yeah, 5G g HZ. Yes. Or you you can just put 5. 5. You can just put 5 or 5.1. Yeah. Yes, that's correct. yes and then for the next one ma'am, yeah, you may put in the same name then 5.2 for the Wi-Fi password by the way, you may use the same Wi-Fi password for each band.
12:00
Speaker 2
So, my name, then I name the first one? Okay. Okay. Sure. That makes things so much simpler. But I'm wondering, well, all right. So, under a home, like, okay, then you want me to put 5 GH or or how what if I what if I put 5.1. Well, I'm up and five dot one because the next one will be 5.2 because it's the same gigahertz. Yeah. Okay. Got it.
12:00
Speaker 1
Okay? So you won't confuse yourself with a password. Yes, ma'am. That is correct. So we'll just set up the same Wi-Fi password for all the bands. Okay? [silence]
13:00
Speaker 2
Okay, hang on. Wait, wait, wait, wait, wait. You're you're you gotta let me do this. Okay, so I've got, I got a 5.1 and a 5.2, but when I go to their passwords, it's the same one that's on the bottom of the parents. And now I can put the one that I that I created. Okay. Okie doke. That is genius. Hang on, I got oh fiddlesticks, I was on all caps, my bad. Can't do that. Oh, come on. Besides the fact that it's late. All right, got that. And then I will go here. And and go.
13:00
Speaker 1
Okay. Okay. Yes. Before you click- Okay. Before you click on apply, you may take a picture first, so you'll have a copy.
14:00
Speaker 2
okay, so I've got home and see voltage two point four five point one, five point two. and the passwords are the same. and I can now. so I've got I got three options. I've got okay, cancel and apply. if I collect I click on apply. go ahead. okay. hang on one sec here. um, I don't want to lose you, but I got to get to my camera, so. you'll join in the work in the world. their like hang on, I got to like. sorry, it's uh, I couldn't read anything on the board if I wanted to. Is that. are you still there? [silence] I don't know if there's a problem with my. [silence] I can't seem to get it to process. but we've got some light. Oh dear. Oh good thank you you scared me. I think. Why is it that at this end we're gonna try this one one more time. Click. Poo just in case. Okay now I am. Okay now you want me to click. So I was trying to explain can you hear me okay? Hello. Okay I was just I was just gonna explain. On this page I have at the bottom three bars okay cancel and apply. If I click.
14:00
Speaker 1
Just click to apply. Yes. Yes, the set the router will apply the settings once you click apply. So, no, you need to click apply first. You need to click apply before you hit okay. It should be yes. Yes. Yes may we'll just leave it as it is yes. Gene.
16:00
Speaker 2
click on apply first, should I then click on okay? Or is it okay and then apply? I'm thinking it's... But should I click on okay, which says, yeah, I've done it, I see it, it's okay. And then click apply? Okay, and just before I do that, under the Broadcast's SID, it says yes. Wii-Fi mode, it says mix. Channel is auto, and channel with is auto, and that's all good. Correct? Okie doke. Now, changing Wii-Fi settings will disconnect all devices including this one from the router. Simply reconnect the devices using the new wireless settings shown below. How about if I take a picture of that as well? (camera) (camera rumbles) Just to be on the safe camera yet. Okay. So here we go. Okay. I have a photo and I have that and I want back. Go ahead. You just have this sinking feeling that at some point I'm going to lose you. I don't want that. Okay, you're updating Wi-Fi settings. Do you want to continue? Yes, yes I do, correct? Okay, sorry hold on. I'm going to click on yes. Applying changes. Your router is applying changes. The action you perform may cause devices to temporarily lose connectivity. This may take a few minutes. Please wait until the operation is completed. Shall I click on okay?
16:00
Speaker 1
Okay, click on okay. [silence] Okay, that's fine cuz we, yeah, cuz we, cuz we actually changed the Wi-Fi.
18:00
Speaker 2
Okay. And it's waiting now, so we'll give it a minute or so. Ice water. We're circling. The router light did not go off. Router not found. You are not connected to your router. Now why would it do that when it just just told us that we were? Click on retry [silence]
18:00
Speaker 1
My name? No, um no need to ma'am. Just click on the Wi-Fi again on the top of your screen on your computer. Click on the Wi-Fi and check if you see your network. Are you able to see your new network now? Okay, just connect to it. Okay, that's the password. That's the password that you set up ma'am. The Wi-Fi password. Yes. [silence]
19:00
Speaker 2
it it's it's grayed out so you want me to click on home I do well it it requires the WPA2 password so what is that Oh okay I got that it just yep got it and allows me to see it which is a good thing yes join so it goes back and it goes back, it goes back it says WPA2PSW not found no networks are currently open
19:00
Speaker 1
Okay, all right. Okay. Yes. So just. Okay. That could be your other nodes. So just press OK on the on that link to smart Wi-Fi screen. Press OK on that, ma'am.
20:00
Speaker 2
a Wi-Fi settings page. When I go up on my Wi-Fi and the upper bar there, it's got the home 2.4 is red, which is on. And so then it went back to the Wi-Fi settings page on your Linux link, myrouter.local. It is also still showing the Veloent 1FE 5AF. It's and then another is 1AB 4 gas. I don't even know who that is or what that is. So should the develop still be showing as an option? Okay, and again, going back to the page where the Linksys Smart Wi-Fi tools are on the left, the box that says [silence]
20:00
Speaker 1
Yeah, there's a check. Yeah. Can we go to connectivity? Yeah, that's okay, ma'am. Just go to connectivity. Okay. And then go to C.A. router setup. Go to C.A. router setup. All right? Yes, ma'am. Just use the five.
21:00
Speaker 2
[silence] Network status shows this device, the router, and the internet all connected. [silence] And it [silence] on the Wi-Fi settings, it's showing. [silence] I'm sorry. [silence] Go to connect it. [silence] Okay. [silence] View and change router setting. [silence] Okey-dokey. [silence] Yep. [silence] Got it. [silence] Okay. [silence] And this is where I put in the SSID and password that I created, correct? [silence] Okay. [silence] Stand by. [silence] Oh, I had, what was it? [silence] 2.4 or just 2. [silence] Let me look. [silence] What? [silence] No, it's 2.4.
21:00
Speaker 1
Hold on, before you do that, ma'am. Can we go to the parent node, please? Okay. Is it solid white still right now? Okay. At the bottom of that device, at the bottom of the router, kindly press the reset button five times again. Yes, press it five times. So, press, release, press, release, press, release. uh. It should blink. Yes. You should be able to see the blinking light once you
22:00
Speaker 2
Hey, just the parent. uh sure. And what are we going to do with that? Yes. Yes it is. Five times. Okie doke. All right, start. And will it blink each time so I'll know? I understand, but will it blink each time I press it so I'll know that I was successful pressing or not?
22:00
Speaker 1
do the pressing okay make sure you're doing it on the reset now not on the pair okay cuz it also has a pair button in the middle What about the child nodes? They're solid white no change on the child node
23:00
Speaker 2
Okay, it went red, then it came back white. Now it's blinking, a dark blue, now it's white, and it's blinking. I think white may be your new color now, instead of blue. I didn't press any of those. They're all still the same white color. Okay. Okay. Nope. Okay. So, I'm on the connectivity. I've put in the SSID and I've done the password. You want to wait till it goes solid on the parent before I collect. I mean,
23:00
Speaker 1
yeah, we'll wait for the, solid light on the parent. [silence] It's not blinking, is it blinking or it's. Okay, we'll wait for that now. So, we'll wait for the child nodes to communicate, okay? Because it's doing the pair right now. It's doing the pair.
24:00
Speaker 2
um or I click on apply? okay. okay. Well, uh, I didn't click on apply, but I got a notice that router not found, but I haven't connected. I hadn't clicked on anything since since since the last time. So you're not connected to a router and I can I can wait and do re uh you know what, we may be in luck. We're solid blue right now on the parent. So can I click retry? Not blinking. It's it is solid. The the parent, the child that is closest to it is running and so is the other child. Okay. Yay.
24:00
Speaker 1
Yes. Yeah. Yes, ma'am. Yeah. Yes. Yes. It's just it's just taking its time. I don't know why. Yeah, we should have it because earlier when we did the five, ma'am, it didn't work. It was just solid white all the time. So, right now, it it changes to solid blue. It should no, no, you don't have to do that. It it takes time for the for the child nodes to establish a connection. So, we're going to wait for around three minutes before the before it so solid.
25:00
Speaker 2
We're making progress. So will the children change to solid blue or just keep blinking red? Do I have to press them five times as well? Okay. Okay. So, so may I ask you another question about that? So when they, when they do finally turn blue, and I'm confident they will, then how long do I have to wait before I can unplug them and move them to their correct position?
25:00
Speaker 1
Once it's solid blue, because the solid blue means connected, once it's solid blue, you may relocate the nodes back to where it was. Or you want to, um, you, you, you, you can relocate the nodes where you want to connect them. Yes. You can unplug them just make sure that's they're solid blue before you continue, okay? Since you have two child nodes, make sure first that the first child node is solid blue before you plug in the second child node.
26:00
Speaker 2
So the door and and and then and and then when I unplug them if it takes me two or three minutes to get to where I want them to be, that's okay, right? Okay. Okay. Good. Okay. Okay. Well, the first child knows and hang on the first one has gone to, it was blinking there for a second. Now it's a solid blue light blue and um, so is the other child node. So, um,
26:00
Speaker 1
they're they're both solid blue okay good good that's perfect actually make sure first that you're connected to your network because maybe you got disconnected so check on your Wi-Fi and make sure that your name is selected you may actually connect to the 2.4 or either to 5 because that you your computer should be able to detect 2 networks there you you can actually just close that ma'am just just close that screen because you're
27:00
Speaker 2
Right now, on my computer screen, they are. they're all three solid blue now. um all right. So, on my, on my computer, on the computer right now, I've got the router not found, which I don't know why that popped up, where it's where it was popping up, because I was trying to do the connectivity. I wonder if I could just click on that and make that go away. Uh maybe that's it. It's. Okay. So, the 'you're not connected' went away. and now I'm on the connectivity page with the network setup. I have put in the SSID as the one I created with 2.4 and then I put it
27:00
Speaker 1
Right now, both of the child nodes are already set up, so no need to edit, yeah. Cancel it. Yeah. Yeah, just cancel that. That's okay. No need to do that, actually. Yes, so because the- both of the child nodes right now already are uh connected. Okay, so once you cancel that, it should go back to the same screen, to the main screen. Yes, okay. Do you see the device list? Can we go to device list? [silence]
28:00
Speaker 2
So, I just, I just cancel it. So, I don't have to have a, I don't have to have the SSID and the password and the wherever? It went back to my router dot local smart WiFi tools on the left and the six, I'm sorry, eight boxes on the right. And it's showing it has device list. It says local four, four, guest none. Uh, so help me with the local four. Would that be the the, uh,
28:00
Speaker 1
Can you if you click on device list? uh... Um... it says on the device list, my network, right? You see there the the main router, the main node. Okay, Okay, I think you're you actually clicked on the uh on the panel um the middle. Just go to device list, just just below the smart wifi tool. It's one of the options on the left.
29:00
Speaker 2
Uh like, well, the only thing I can do on device list is add a device. It says it doesn't let me, I mean, if I click on it and see if anything happens, but it doesn't. That under Wi-Fi settings, it's got the 2.4 and the 5.1 and the 5.2 under Wi-Fi settings under device list. Oh, oh, oh. Okay, sorry. Gotcha. Okay. I got uh 1755, 52 and 1757744.
29:00
Speaker 1
Yes. Yes, because you need to reconnect, you need to reconnect to the network, ma'am. Remember we've set up a new network. So just look for your network name and put in the password on that desktop computer. [silence] Yes. Yeah, we're good. You can actually relocate both of your child nodes.
30:00
Speaker 2
Let me double check. They are all connected. It is showing my network um All three of the link systems Online marcia's laptop online it's showing my iphone is offline And I have so I I I guess I would ask you this question and you may or may not know the answer my desktop is in the office which is down the hallway it's not showing that that's connected Um how do I? Okay, all right. Well, I can do that tomorrow. Okay. So we're good.
30:00
Speaker 1
okay to where you wanted it to be? So, everything is set up now, ma'am. All of your notes. I'm sorry if this took so long, but I really do appreciate your time and your patience. You're very cooperative. ma'am, you got it right. Thank you so much for your time.
31:00
Speaker 2
Well, no, you have no idea how much I appreciate your, your help and your patience with my hearing problems. So I should have put the hearing aid in earlier on. I apologize for that. I'm assuming, I'm assuming that if I leave these, the children where they are right now, because it's just late and I want to flee with going downstairs or upstairs. It's okay if I just leave them plugged in right where they are tonight, correct? Okay. Okay then. Yep. Excellent. Okay. Well, I'm sorry I do not. No, I do not. I think it did you say Abby? Was that correct? Did I hear that correctly? I may not have. Oh, okay. Well, Abby, thank you. Between you and Nathan, you, you guys should be y'all should be running the company. [silence]
31:00
Speaker 1
Thank you. You have a great night, ma'am. Oh, you too thank you. Oh, no worries, no worries, ma'am. Thank you again for your time. You have a great night. You take care. Yeah, you too. God bless. Bye bye. You take care, ma'am.
32:00
Speaker 2
Company, y'all are good. Y'all are great. Thank you. Thank you so much. I hope you have a wonderful weekend. And I hope you I hope you were not over working overtime to get this done, but I appreciate all you did. So you gotta - I hope you get a long weekend. Tomorrow's Friday. God bless. Have a wonderful weekend. Thank you so much. Bye bye. You too. Bye. [silence]
32:00