V2 Rubric Detail — 632e2f72-697f-11f1-b…

Oh yeah, I have a, hang on, the ticket number is LTS00123669. Um, right, there was some confusion as to the, there was some question, um but one of your, um, the people I spoke to, said verify the configuration, whether it's gateway auto static, and where the number used or, um, yeah, whether it's bridge modem or or bridge or modem, not DHCP.

Right now, where I have, I have an old computer with a Ethernet cable. So, I'm looking at the router settings on that computer. Then I've got my current laptop, which is logged into Linksys via Wi-Fi on the Linksys. But I really, I'm just getting confused whether the settings that aren't quite right. Yeah, because Virgin Media, I suppose they do have static IP. But it seems that the Linksys at the moment is giving me a dynamic IP. So it's causing problems in my network with some massive devices and things like that. And we tried various numbers, but I didn't have at the time this old computer plugged in. Yeah, via Ethernet cable. So maybe with your help we can get I can't get the right numbers to put into the link to make it, static rather than dynamic, because I think that's what it is at the moment. I mean, I find that, I mean, I think the one I can find that in is just system settings. And then it's got a, so what it says there is configure IPv4 using DHCP. The IP address is 192.168.0.11. Subnet mask is 255.255.255.0. And the router is 192.168.0.1. And the DNS server is 127.0.0.1.

0.0.1. uh that's uff and out and outfall for repeat yours for removing the pc am s and set but it's just yeah i'm unfinale at different settlements and things i really don't know but i mean i had i have only u. s the hub on this year year computer and uh on the new computer i uh am've log in to the Lindsey um setup. So, I've got the um uh Lindsey smart Wiffi connectivity. Um, but I just don't know what numbers to put in. And and there was confusion before but I think it uh the the uh the person helping said, well, if you can connect via uh sm cable, we can possibly sort this out. So. Um, I've also had a version uh my ISP uh check the connections [silence] There was possibly a fault with the Ethernet cable from the box in the wall and that was considered it should have a screw on thing and that was wasn't it was a push fit. It said sometimes that was causing problems. So, that's been replaced. Um, so, it's just like I want to be able to stop it from and you know, in in in the basic settings on the the um router itself, I mean the lease um is uh, what was it um, I think I set it to change every two weeks. But I don't know whether there are settings in there that I need to change so that it's it's it's giving the right information to the link free so we can continue the set up. Uh, I say it's it's a bit difficult because like one one one tech will give you support on, I mean, obviously, Virgin media will give me support on their router, but they won't give me any real information for you and likewise. [silence] But I'm putting in front of that information. If there are questions that we could put help so that I can put in the right information into the linksysmart Wi-Fi setup. Which I've got it on the computer rather than before. Initially I was trying to do it on the iPad and you said no. It needs to be um through the browser. So I'm on the browser for the for the Wi-Fi. And I'm on the browser for the um Ethernet cable on the older computer. And that's version medium. One. And and the Wi-Fi one is yours. Does that help any anything at all? Yeah, Well what I wanted to say, I've got some like meta devices. Now, they keep dropping out. And uh some other um what

[KEEP_UNCERTAIN] whatever the other uh zigzag or whatever's called some other devices on my smart home and they drop out now i can get them back by uh running the channel finder very often the channel finder says no the settings are fine but normally that does it or even rebooting the wi-fi but it seems to me that it's working you know it keeps changing so it's it's offering dynamic ips which is then confusing these devices so i i just want it to be the same as my router is which is supposedly static well it's version media business it is static ip but i don't know whether the output from it at the moment is static or static and dynamic and then i don't know how to how to set it up properly what information i need but i've got lots of information in front of me so maybe between us we can sort it out

Good, they're running fine at the moment. I haven't, you know, they're they're booted up and they're white. So it's it's not that it's not running, but it's it's it's as it is at the moment, I believe it's is creating, you know, it's it's not creating, it's not on a static IP somehow because the settings on the uh Linksys um smartwifi or whatever, haven't been set up to be static. So obviously every every so often something something will change and then smart plugs and things like that in my Apple Home will lose connection. And it's really frustrating. And it's only ah yeah, in the part my old uh season was, it was set up for the static IP. So I don't know how yeah, we tried various numbers, but it was, I got some figures from Virgin Media and then they seemed to vary slightly. But this I'm sitting in front of maybe it's more helpful. I'm sitting in front of um the the router interface via the uh ethernet cable and we could [silence] can I check some of the settings there [silence] maybe. [silence] I don't know whether you can, with me. [silence] And then we can hopefully put the right information into um the set up page on on on the links with Linksys Smart Wi-Fi, so that it is running as a static rather than a dynamic. [silence] On on on a app or what? Sorry. [silence] I mean I've already okay. So what do I want to click on there? [silence] I've got connectivity. [silence] Um so what do I, what would you like me to um click on there? There's basic internet settings, local network, advanced routing, admin. [silence] So which what do I need to press?

Yeah, I'm on, I'm logged in, I'm logged in into Linix Smart WiFi, and at the moment I'm on connectivity trouble shooting, which is where then, um, uh okay, do I go back on there? Okay, uh trouble shooting, yeah, got that. Okay. Reports, where's that going to be? Um, open and refresh. Where's the report thing? Oh, logs, is it? Would that be, does that report? Refresh open environment in there. Yeah, I don't know,

This is okay at the bottom.

It's dynamic Yeah, which I don't want Yeah, so how do we change that? Yeah, but I had it on my pre yeah Well, my pre well, that's fine I don't have a problem with that I just want to do it because my previous two sets of Linksys hardware, it was on static and everything was fine And it's been dynamic Everything screws up all the time Every day or so I lose connections or smart plug or something like that which is ridiculous And it's feel I've gone backwards I mean the last Linksys systems from that point has just worked And this doesn't do what I want I mean, yeah, it's got it's fast for the Wi-Fi, but it's dynamic and I don't want it to be dynamic So that's why I need to change [ silence ]

Okay. And what do I need to do there? Do I need to log in on the connection attached by [silence] Ethernet cable and set it up on that? [silence] Why? Because I've just said, my Smarthome is suffering because, especially if I'm away from it, which I am once a month for five or six days, it lose connection to all sort of things. So cams, uh, smart plugs, you name it. And, uh, you know, I've got, uh, uh [silence] one Smarthome device. I did have two, but I can't get the other one to reconnect. Um, so the Smarthome device is just aware of it, but that lose its connection almost daily because of the dynamic IP it's getting from the Linksys. Now I didn't have that in the past.

Even since I've had to replace this Linksys and it was before on the older devices, I'm absolutely certain because it was much more stable. It was on a static that I can provide it by my ISP. Say again. What was right there? I mean everything from smart plugs. I have... you got a massive devices. I have uh what's the other type of connection? have got um I forgot what it called. uh, but very for instance even devices there even weather and things like that. They lose connection as well. I mean, it's just like So, There... So many of the smart the things which supposedly make a home a smart are not working properly because of the because.

As the IP address is changing. and I don't want that. and I didn't have that in the past. Well, it's not no buffer. It just disconnects. I mean, for instance, specifically, Eve weather, which is an outdoor weather station, and that's on the matter network, it loses connection almost daily. Now, sometimes it comes back on when I click it. But if it doesn't, it's gone device not not reachable. Then if I run the channel finder, even if it doesn't even if it says the channels are. don't need adjusting. I mean, but very often they do. It then comes back. But that's because the IP has changed so it's not not working well with the thing. And it actually says, you know, if you want reliability with these devices, they have to be on a static IP,

on a one gig connection. So on the Wi-Fi typically if I look at the speed, it's about 650 MB. So I think that's a good speed. I mean, it's not bad. It's a lot more faster than my sister gets in London, although she's on a gig connection, because she has a network. Yeah, she's lucky if you see 150 or 200 MB. So I think it's, yeah, there's no question that it's a speed problem. It's just that it's not.

The link seat itself is not running on the static IP. So that's what I want to do is just set it up so it's running on that. But I wanna, yeah, whilst I've got the other page open, just check and I, you know, I don't know how to check becu- but I've got it right in front of me. I mean, maybe you can help me on that because between and I appreciate there's a crossover. Yeah, Verson media quite happy to support their devices, but obviously they don't give me any support with the Link Seed and vice versa. But I've got the page open and then the last person that helped me, they were very helpful, but she said you need to, uh, you know, if you connect via the internet so we can really look at it settings and we can check that. So, I mean, I've got the settings in front of me and can check, just tell me what to check. So that we say, it's it's on a static but whether as the router in modem mode, whether it's actually transmitting that static IP. to the link sys and then as at the moment. I know that the is not working, not doing that, it's working as a dynamic. Or do I need to speak to? Yeah. There is because, because it's a dynamic IP that the link sys is running on. And that is, and that, is, yeah. Nothing's buffering but everything changes. Here so I, yeah, the, the cure is either reboot the router or run the channel finder on the link sys. And normally that sorts it out between the two. If it doesn't sorts it out by, by, um, running the channel finders, then I'll just reboot the, the router, but I mean, [silence]

[KEEP_UNCERTAIN] I tend to reboot the router once a week in any case, because I think it's just it helps, yes, the router to be rereuted on a weekly basis. But that I mean, do I need to, yeah, do I need to speak to Virgin again and come back to you? Or can you help me with this? I know it's a bit of a crossover, but, someone's gotta crossover a little bit, so I can sort it out. And I yeah, it's like when I got this current linksys system, it was the hardest to set up. It was, you know, it took three, you know, I think over two or three days of calls to you and eventually it came right. But it was like whereas the first one and the second one, I just plugged it in and and did it myself and it was fine. And it was it was on the static, because I didn't have any of these dynamic, yeah, problems of dynamic IPs, that I'm getting at the moment. So And I did, yeah, last week, Wednesday or whatever, when I spoke to support, we did put a load of, um, numbers in, into the Lynksy, but, um, the last time it accepted it, but it didn't it, although it accepted the, whatever it was, gateway things or whatever, it, it didn't then it just left it as a red. So then we, uh, with your help, I just reset it. So, currently, as it, I'm pretty darn certain, it's on, uh, well, I, I know it is. It's on a dynamic IP, and I don't want that. But, I mean, it's what I'm asking, beyond what you will do, and do I need to check, again, with Virgin Media Business, which I don't have a problem with, um, and check that the settings on their router, that I'm looking at, are, um, correct for what? Correct to be able to forward to the links and then get back to you and you give me the numbers to put in the links. Yeah, what do I need to do or can you help me on, you know, by checking some of the, I can read you out the settings on my Hytron because that, yeah. Yep. It changes the IPs, yeah. Yeah. And I don't want that. But I mean, there is on on, again, on the, on the router itself, there's a lease time. Yeah, I think it's currently on two weeks or you can set it forever. But I don't know whether I should do that. But again, am I better speaking, yeah, it's got time and a version of its own.

I'm available at the moment and you're available till nine o'clock at night or whatever it is. I mean, is it better that I speak to tech support on on on the version media business and check these settings and then having checked them, seeing that it is actually not, although it's, I mean, I've seen that it's static, but it, it's also another thing that's coming up and maybe it is giving a spitting where it's giving dynamic and static and that's confusing the link. I don't have, yeah. Last week we did put all these sort of numbers like static IP, IPV4 address, subnet mask, uh DNS, I think, various things like that and put them all in. Um, and yeah, default gateways. Um, but it it failed at that point. Um, it it accepted or the first time it didn't accept it because we put in 192.168.01 and then that was decided. They [silence] That one was wrong, so then we tried 192168.1.1 and then Virgin Media then said, oh, use 192.168.37.5 and then it did go to instead of saying, no, something's wrong, it did allow that, but we just got a red light on the linksys and something was wrong somewhere. So, so to say, I mean, I'm quite happy to call you back if if I if you feel that I need to speak to version media and check the settings on their end that are appropriate to be able to forward to and and to be able to set up the the l guard static rather than dynamic. I mean, is that going to be a better way of going about it? Speak to them first. [ silence ]

Hello, yeah. That's a good question. No, I think it's the local one. I mean, I've got a relevant page, I think, open on the browser, I mean, not the, sorry, on the on the hype front. And so, yeah, it gives a private LAN IPv4 sub-net, which is 192-168-0.1 Subnet Mask 255 255.255.0 And then it gives the LAN DHCP status. Now, at the moment it says it's enabled. Now, there's a possibility of disabling it or DHCP reservation.

None of which I really know or know quite what to do. At the moment, the lease time is one week and then it says, DHCP start IP is 192168.0.010. DHCP End IP is 192168.0.0.200. Now that says to me that maybe I need to disable that. So it's not giving those possibilities, which appears to me in my probably very limited understanding that that looks like a dynamic thing that it's producing. Um, maybe I'm wrong. I just don't know. I mean, I just don't know enough about the the language associated with what we're trying to do when I'm seeing it. Things like yeah, um, lease times, or well, I understand the least time, but it doesn't say the fact that it's giving two is giving it [silence] A start IP and an end IP, surely, that should not be that, and it does give the possibility at the moment. It's um I don't know. Well, again, it's it's like color on enabled or colors on DHCP reservation. So maybe it is disabled. I mean, it's a little bit uh uh Yeah. Yeah, that's well. It's well, I don't know. I mean, I don't know whether it does on the computers. I mean, I haven't to be quite honest, I haven't looked at that. But what happens you know, particularly on Matter devices and the smart plugs, is very often they lose connection. And, you know, I I read somewhere that, you know, part of this can be

Caused by dynamic IP and if you've got a static IP that should not happen. And I get the impression that at the moment, how the link is running, I'm pretty sure, I thought it was confirmed that it's not running as a static IP. It's running as a dynamic IP and I don't want that. I mean, I've got a static IP as provided by my ISP. Let that be through to the link as well because the dynamic IP is fine if you've got like a family full, you know, a family house with kids and their friends bringing different games that connects. Well, obviously that's more suited to a dynamic IP so you can create one. But where all of my equipment doesn't change or if I buy a new device and presumably it will get allocated one, but it doesn't need to be dynamic. So the root of the problem as far as I can see, it, and and the stability of the network itself, it's been undermined by the fact it's it's dynamic, rather than static. That's as far as I understand. I may be wrong. I mean, might may yeah, It's a I I think I have enough understanding to realize, yeah, a dynamic IP changes, and a static one does not change. And that that that seems to me the crux of the whole thing. You know, if it's static, it's, you think that everything changes. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. So how do we do that, is is it, yeah. [silence]

Okay, on the on the Link sex I talk about now. Yeah. Yeah. Okay. Just one second. I must fingerprinter drive. Let me put the passport there. And nice. Right. So, okay. I'm on that Link see Linksys Smart Wi-Fi. Page. We were on trouble two. Okay. So, okay. Got you. So I'm on connectivity now. Okay. [silence]

Yes. Click on that. Yes. OK. OK. Oh, I see. Yeah. So pretty much, I mean, let's see. I mean, is there anything that doesn't need looking at everything listed there? I should just keep them select them all presumably. Yeah. BecauseOkay. Uh, Shall there excuse filter that but, OK. Um, So I select those. [Laughter] It doesn't seem like a quick way of doing this apart from clicking each window but that's fine. Nearly there.

Okay. Okay. uh Yeah. Uh yeah, okay. Okay. Okay. Uh well, uh yeah, I mean, that's something I want to check. Uh and maybe, uh, since you're here, maybe I need to again check with them that, say, I'm on a static one, but whether the the router I supplied that is giving the, uh, the Internet connection to the Linksys is set up correctly to be able to set that up. But um so presumably anyhow, where I've ticked that, just now tickokay, yeah, for the moment. And that'll save those uh selected um items, yeah? Yeah, okay. So, they say at the moment then, so...

Going on by the sounds of it it's much easier at this point if I call original media business and just get them to check the settings on their device that I have a a window to on on via FME and once we verify that it is not you know that it is processing cuz this is what I'm not sure of and it's a um when it's producing yeah I I have a faint feeling that it's producing a dynamic. Even so I need to change some setting on that I think. So that's producing a static and then maybe and then call you back having checked those settings and if if they're all right and then and then maybe speak to you then but I mean that's that's done something I mean that's good that it it's now saved those selected things so that's something good. Um but I think that so as to at least make everything clear I might have to.

dynamic, which is not what I want. And, uh, it's, yeah. So, okay. At this moment, then, I will thank you for your help so far and get back to you or one of one of your support team once I've spoken to Virgin Media. Okay? Thanks. The request has ended. Will do. Many thanks. At the moment, I think I need to get some things straight and just see that the settings are correct on the Hyt?, huh, to be able to do this. And then, and then once those are confirmed, then we have we're not guessing about the H-tone being correctly set up to allow the Linksys to be set up as a static. So, yeah, until that point.

Absolutely. I mean, it's Techspec. I mean, Digital media, but they were selling it to you, at £8 a pound a month, they will rent to you a mesh system, which then I assume they will give you technical support to, but it's very difficult. I mean, I appreciate you can't really give technical support for their router, and they can't give technical support for the Linksys. So, somewhere in between is maybe a void that's not covered by either of you. And this is this is the problem. But as I say, the odd thing is it's only been on this Linksys that I think there was a problem, because I'm sure my previous system, which I only upgraded just because I had, and happy to say, oh, your internet's too slow. And then actually, it's Apple News, it's on iOS devices, and it's designed to do that. So it makes you question that you're into it. So I thought okay, well, I've had that existing system for a couple of years.

And it's not Wi-Fi 6, so I upgraded to this, which is Wi-Fi 6, but since then, there seems to be a problem with stability for devices. So, yeah. So, I'm going to get back to you. I'll talk to them and see if we can sort that out, and then get back to you. So, thank you very much for the intermediate help, and I'll speak to someone or you later. Okay. Thanks a lot. Thank you for your help as well, so far. Thanks. Bye-bye.