Speaker 1
This is Linksys technical support calling. This call is recorded for quality assurance. Please hold as we connect you to a Linksys specialist. Hello, this is Paul from Linksys Customer Service team. May I speak to Thrauw by any chance? Okay, sir. Okay. Okay sir so your case has been escalated to us, so I'm doing a follow-up call regarding your concern about one of your M2000 router. But is it still the best time for for us to work with this ticket? Okay. So I just want to confirm so one of your node, your M2000 node is not adding to the network, right? And others are just working fine, correct? Yeah, just this one. Okay. Uh yeah. Yes. M-hm.
00:00
Speaker 2
Hello. Sure. One I Carol Yeah, this mean. Right. Right. Correct. Sure. Right. No. This Yes, yes, yes. Something is wrong with this, one that this one that I have. So, you have to connect to the internet Internet port, which is not supposed to be.
00:00
Speaker 1
yeah, yeah, I think it's working. Yeah. six months ago. Yeah. that's what's, yeah, like, uh, in the note. Okay. So, yeah, okay. So, by the way, so right now, so what's the status light on the note right now? Is it purple or solid red? Yeah. But if the, uh, the cable is connected, what's the color of the light? Hmm. And, uh, yeah, it turns solid flashing red. And this one confirms how far is this note right now from the main router, like the distance? Yes. Hmm, it's really close. Okay. So, it's, Uh, so, [silence]
01:00
Speaker 2
It was working before. Selly just quit. Yep. It did. Yeah. That's what Gerald. Yeah, we. Go ahead. I'm sorry. If I take out the ethernet port, it's blinking red. Solid blue. Yeah. I don't know why, but I. if I take it out, it's red. Mhm. From the parent. it's next to it. it's next to it. It's right there. Yup, not even three feet.
01:00
Speaker 1
so basically it can be added wire child node blue when fired yes of course it has to be wireless because that's how you use it okay how about how about this monitor is it okay we they serve I do a remote access to your computer so I just want to check the settings of this router okay yeah so on your computer sir yeah do you have a computer with you right now sir yeah connected to the network via wired or wireless oh yeah that will not work sir because our remote access will only work with computers do you have one sir do you have a laptop oh yes yeah there's nothing as long as it's connected to the network
02:00
Speaker 2
[KEEP_UNCERTAIN] but, but the thing is, it has to be wired, in other words, this is, yeah, it's not a wireless anymore, yeah. And, yeah, this has to go to the garage. This has to go to the garage. That's, that's where he was before. That's, that was, yeah. Sure, sure. Mm-hmm. Mhm. Mine's I have an iPad. Oh, okay. Let me yeah, yeah, yeah, yeah, yeah, cause, no. I, I have, I have a desktop. Okay, let me get, let me uh, let me get in. [silence]
02:00
Speaker 1
Michael, Mike of art. Yes? Yes, sir, because. Yeah, because for the yeah, it works fine. Yeah, because the things are with the router. It has actually send and receive antenna. So, it may be like one of the antenna might, might be having issues. That's what we are trying to check. Yeah, because sometimes the node can only be used as a parent, but not be a child or can be a child, but not a parent. So, yeah, something it can happen actually.
03:00
Speaker 2
yeah you do a like that okay I'm gonna go into my uh desktop the thing that that puzzles me is how come you take out the internet port or the it's red plug it in it's it's it's blue but before it yeah I mean how does that
03:00
Speaker 1
Yes. It might be something on the receive or send antenna. Might have an issue. Yeah, I so believe that you really tried to reload the firmware. Yeah, that's based on the notes with Gerald, yes? I don't want to and we set the router. And you also reset the router via the web interface. That's exactly which I, yes. Yeah, exactly. That's the way that okay. Yeah. So on your desktop, sir. Please access this website. Okay, so please launch uh browser. Please access, uh, join.
04:00
Speaker 2
Yeah. Yeah, it seems like, but before, it's okay because this is in my garage. And it's a wireless connection. Wait one second. Mm-hmm. Yeah. We'll do it again. Yeah. We did. Gerald did. Yeah, I spoke to him for about two hours and I said that this is too much. Yeah. The whole thing. The whole thing. We did it two or three times. Yeah, just to make sure that we're in the right place. Yeah, okay. Yeah. I'm on my desktop now. Where do you want me to go? Okay. Let me see here.
04:00
Speaker 1
okay. Yes hurry. Okay. Yes there is? Yes should be fine. Then on the address bar sir please type this address, Joininjoin. Okay. Okay please type joinin.join zoho zoho z for Zebra HO.
05:00
Speaker 2
hey hold on a second let me get a browser here where is my Safari oh my god Outlook oh shoot okay I have Google Chrome will that be enough will be that we'll be fine okay yeah hang on yeah hang on a second hold on a second I have to get into Google Chrome first it's yeah okay I'm in Google Chrome uh set as default no okay cab okay what do you want me to type in here Jay mid butthole to soho social kett old rates
05:00
Speaker 1
.com. Correct. Yeah, then press enter. Okay, so it should ask you. Okay, so here's your session ID sir. Please type it in. It's 58919196323. No no. Do not do that one sir. Do you have internet sir on the desktop? Internet access. No, try to refresh the website. Just refresh. Oh, Z sir, it's a Z Z O H O Z for Zebra. Not S Z
06:00
Speaker 2
Hello. Okay. So who.com. Join, yeah. Join soho.com, he will go. Okay, so hold on a second. The site cannot be rich trying running Windows network diagnostics. I don't know why. Okay. Okay. Yes, yes. Okay. Let's let me type that again S. S O H. soho. or join soho. Yeah. Hold on, second.
06:00
Speaker 1
"For Z more zebra. Yes zebra. Yes not S as in Sam zebra. Z Zoho. Zoh o ZOHO. ZOHO.com. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Yes. Join.zo O OHO Z yes Z for zebra. Yeah, zebra." Correct, yes sir. [silence] Uh no, sir using this tools sir using the Zoho.com. yeah, that's why I want you to access this right. I can provide you a session ID so we can do the remote access.
07:00
Speaker 2
Uh-huh. H-O. Join Soho. Yeah, I got it. Let's see. Like... Oh my God. Wait, hold on. What the hell's going on? There it goes. Dot com. So join dot Soho. Dot com, right? Yeah, Tom. Okay, what is it saying? No results. It says no results found. Am I... Where am I here? Okay, you said you have... you can do screen sharing? Oh. Why? Okay, hold on a second. Jesus. I don't know. [silence]
08:00
Speaker 1
but is that a mac computer or a uh windows based computer oh windows try using the uh edge browser browser try to check it on your desktop that's the default browser on windows microsoft edge
09:00
Speaker 2
uh where am I where am I here let me see if I have Safari on this thing here Microsoft Windows Windows which one what browser how do you spell that okay okay uh okay okay uh okay is that E-D-G-E
09:00
Speaker 1
Correct, yes. Yeah, Microsoft Edge. Oh, no, sir. Are you on Chrome right now? Yeah, I'm sorry. I'm sorry. I got you confused. Yeah, so yeah, on the address bar, yeah, please type again, sir. Join join.org join.zoho.org.zoomus.com. Yes, we get the edge. Yes. yes. Okay. Yep. Yes. That wasn't it. Correct. Yes. So please type this numbers for the
10:00
Speaker 2
Yeah, um, I-I-Yes. heads, heads. regre regre Addison Seabro. And- And- forget about edge, right? Forget about edge. Okay. Press enter. Okay, join remote support session. Soho assist. Is that what you're looking for? [silence] Okay.
10:00
Speaker 1
it's five eight nine yes zero three five And we need to include a dash. It will just auto-populate 782 and we need okay. Yes. dash 782. Yes. Then don't forget to enter your name. Just type in your name. Okay your name and then yes. And join session. Then after you click join session. Click on agree and download. Yes. It will download. Yes. Yes. Yes, open the downloaded file.
11:00
Speaker 2
session ID right five eight nine dash zero three five huh yeah it does yes yes so I have five eight nine dash zero three five anything else seven eight two okay name okay yeah join session okay download okay source a golden Philippines yeah okay open open the uh say is CA content yeah
11:00
Speaker 1
Yes. Yes wish to run the file? Yes you just yes yeah just allow. Yes. Okay. Yeah just give it some time. Okay almost there if there's a yes join yes please Okay I'm in. Yes yes Just leave for now. Okay good Yeah thank you very much for that. Okay so uh we check first IP of this computer uh uh
12:00
Speaker 2
Okay, yeah, yes, okay. Soho corporations private limited. Yes or no? Do you wanna allow this app to access your messages and other? Yes. Okay, yes. Okay. Initial remote session. Here we go. Okay. Join. Join. Okay. What is this? I gotta get rid of all of this stuff. Okay, hold on a second. Hey, Come to good. Here we go. Okay. Mhm. Sure. Okay.
12:00
Speaker 1
Yes. Yeah, can you type in your router password, please? Yeah, please type your router password? Okay, that, yeah. Okay. [silence] Yeah. Uh, yeah, I don't know. I believe there's a shift shift. Then there's a key next to the right shift key. Yeah, if you want, sir, I can type the question mark for you. Uh, how about the answer? Yeah, just type it in there, sir. Yeah, so you can see the password. Then we'll paste it in there. Yeah, just type the password in there, in there. Yeah, there. Yeah, just type it in there. Yeah. [silence]
14:00
Speaker 2
incorrect password okay uh let make sure Where is that? question mark here. uh, it's on top of this guy. How how do i access the question? Shift? yeah, okay, can you say can i see where my password? this is okay. yeah. yeah incorrect again. it's Krista 26? okay. Okay, where is that? Show me where.
15:00
Speaker 1
On the address bar here. Here. Tell me here. Yeah, that one. Just type it there. So we can just copy and paste the password. Yeah. then Oh, it's that one, sir? Okay. Yeah, we will just copy this one, sir. And paste it there. I like, it's a easier this way. Okay. I believe, go outline. Okay, there.
16:00
Speaker 2
It's my hands. That's the reason why it's just broken. I have many different problems. Yeah. It's... Yeah, okay. So there's the question mark. Yeah, okay. That's it. Yeah. Right.
16:00
Speaker 1
Yeah. So, w wal? So right, now so we'll be identifying which one is which. Wait WSER, can you double double check? Is this the one? Yeah, or the MAC address of that node. Yeah, the MAC address. Yeah, can you? [silence]
17:00
Speaker 2
yeah. [silence] I told you I have ahead. I said till remember, but [silence] yeah, we've been here with uh Gerald's so many times. [silence] so many times, man. [silence] yeah. [silence] right. [silence] uh it's going to be yeah, I think so. Let let let me look at the uh let me look at the uh IPO. [silence] is that Mac address? [silence] [silence] Mac address is uh uh DE. [silence]
17:00
Speaker 1
2 0 yeah 21 okay let's check the digits oh yeah okay okay okay yeah we'll check for that one sure 20 to 1. I think this one this one the IP address is this node is 252. Let's write this down 252. My name is there is Paul. Yeah um um um um um um um um okay okay so 252 I read a diagnostic test for this one ping Oh no no. Let me check this. Yeah, they don't have back this is not shared to them. I just want to check. Okay, so the router right now. So is connected to port number one? Yeah. Of the main. We also try to access the page of the child.
18:00
Speaker 2
Hey, my nickname is Ping. Yeah. This was, this is what I'm asking Julie, you know, this, uh, screen sharing stuff. She said she doesn't have access to that. You know, connectivity with the base. We did all of this. We did all of this. Yeah. Mhm. Right. All right. Let me go ahead.
19:00
Speaker 1
yes this is actually how you child node
20:00
Speaker 2
What is this crap here? Let's get crap here. Oh, am I saying? Oh, you're really? Yeah. Thank you. Yeah. You know, if I take the internet connection, if I hook it up with the internet cable, then it, it works.
20:00
Speaker 1
Yeah. Yeah. Next, did you unplug the Ethernet cable or not? You just said it got disconnected. Yeah, did you unplug the Ethernet cable? Yeah, the cable, did you unplug? Oh, but don't just leave it connected for now. Yeah, please plug it back. Yes, yes, do not disconnect it. Yes, the child, I want to check first the settings of the child node. Yeah, before making some changes. Yeah, just connect it for now. Yeah, I want to oh, no, it's doubting. Yeah, just leave it blue for now. Yeah, I want to check something first on the child.
21:00
Speaker 2
that doesn't make sense. It had been working like that before. Before as soon as you have it connected to Linksys, you can bring it anywhere you want. What was that? Who was that? I did. I did. Yeah, I plugged it. Yeah. I plug it back. Okay. yeah, but this is not the main, this is not the main, uh this is not the parent node. This is a child node. Okay, okay. no. okay. yeah, it's it's blue. it's blue now. Okay.
21:00
Speaker 1
We are the level two team there. Yes. We cannot access it. Yeah. I think it's set up as not as a,yay as a line-to-line by now. But there is a menu on which port of the second router? And the cable connected, is it on the internet port or port number one? Of the child node. Oh. Three. Yeah. Oh number one. Can you? it's connected to the internet port? It should be on the internet port. Yes, the internet port.
22:00
Speaker 2
so you're higher up than general? Is that what that is? okay. It's fourth number one to three. okay the what idea lockdown is internet port. So you want internet port? Oh, internet. Okay. that's what I have. that's where I was.
22:00
Speaker 1
It seems like it's not responding. I think. Okay. Let's leave it as is for now. I want to check the settings of this router. that's okay sir.
23:00
Speaker 2
it's solid blue now. [silence] oh wait, okay. now it's solid blue. it was, it was blue. or it was blue. you, yeah, yeah, you have to do that again. not now.
23:00
Speaker 1
OK, this is interesting. It's not responding. yeah, yeah. yeah, yeah, it seems it's not responding for some reasons, uh yeah, yeah, something wrong here. I will try it here. silence Okay.
24:00
Speaker 2
[silence] Wow. Wow. It's sort of blue. Yeah. There's something you're going with it.
24:00
Speaker 1
Oh no i know I have something all right looks as if she it. I will try to reset it one more time in here sir hold on. and yeah, I have to check something. yeah, because I believe you've already done this one multiple times with Dural. yeah. Yes. and I work the place. yeah. so I at this point, I want to. yeah, exactly, I agree, sir. can you unplug first the Ethernet cable, sir, from the child node. Yeah, just the ether cable from the child. just leave the other end connected to the parent now. Okay, just the child mode. just the ethernet cable from the child node.
25:00
Speaker 2
Okay. Okay. I show sure go, yep sure did three times. That's why we send you know, it's pointless. Something's definitely wrong with this. Okay. unplug it. Unplug it. Okay. Yeah, yeah, yeah, I know. Yeah, I unplug it. It's out. Right. Right. It's... blinking blue. Yeah, it's, it's, you know, it's blinking blue. Yeah. Okay. Now it's uh magenta. That's, yeah, it's rebooting. [silence]
26:00
Speaker 1
I didn't get that. Bento says he did not get that. Means the node is in setup mode. Default IP address should be showing by now. Okay, there you go. 8.201.1.1. 8.201.1. Yeah, we should be lost access to the web interface by now. that you'd go offline by now Yeah, the channel should be offline. There you go, there it's offline. Connectivity. Wait before we go to the the Wi-Fi settings west Wi-Fi settings. [silence]
28:00
Speaker 2
[silence] You're talking about the child node, right? Mm-hmm. Yeah. That's a Garage hammer. Yeah. Let me look at my link system. Okay. Thank you.
29:00
Speaker 1
Okay, so I need your assistance about this one, okay? Okay, so after I click on add wired child module, kindly connect the internet cable to the internet port of the child module, okay? Okay. Okay, sir. Yeah, please go ahead and connect. To the internet port. Internet. Okay. Yes, internet should be on that.
30:00
Speaker 2
I'll ... do that then. connected now? I did. Yeah. Oh internet. Not internet internet.
30:00
Speaker 1
Internet. Internet. Yes. Internet. Internet. Just give it some time. Because sometimes it won't flash. If you add child less. Is it flashing right now, sir? The child note. OK. solid blue uh... just give it some time just give it one minute make sure it's yeah connected yeah this is what yeah um... yeah the internet this is your issue earlier it went solid blue but it's okay but yeah just leave it for now uh this one um thought he'd really um... this one um... i believe this is garage camera just run the ping test before doing anything um... no um... too much uh... silk
31:00
Speaker 2
Okay. The trail node is solid blue. Yeah. Sure. But remember, remember this is connected to the internet. Yeah. Yeah. As soon as it takes the connection to the internet, it's red. Yeah. It's still offline. Mhm.
33:00
Speaker 1
okay, that applies yeah, this is 50 replies [silence], [gasps] [silence], [gasps] [silence] Okay, try to go ahead and unplug the Ethernet cable. Okay, it should be red by now. Now this is okay. [ silence ]
34:00
Speaker 2
Sure. Okay, it's on plug. It's red. Blinking red. Yeah, it's blinking red. Yeah, that's that's what we did and that's what it was. [silence]
35:00
Speaker 1
Yeah, but it's not here, so it's... yeah... yeah, the odd thing here is that the Wi-Fi name is still broadcasted.
36:00
Speaker 2
It says online there, but it's not online no more, if I look, let me look on life links is here. Let's see where it's at life links. Oh, I had Aids news. Let's see. It looks like it's online on a link cyt app. I could that be online. It's the the Chelsea is a blinking red.
36:00
Speaker 1
it should disappear. Yeah, the Wi Fi name, the default Wi Fi name if you notice, developed set up 2A1. that is the child node, should be gone. Yes. Yeah should should be disappeared. Yeah, yeah, it disappeared now. Yeah. [silence]
37:00
Speaker 2
Mm-hmm. The what? This one? Right. That's the one. Right. Correct. That's for the child. No, yes. But this is my house. The one on top is for the house. Internet. But this is for the- right. It's still there. It's blinking. Was it magenta or red? But the link is just up. It's fine. That does- yeah, it disappeared now. Disappeared. It's gone. You see it's all fine to now. Mm-hmm. [silence] [silence] Wait. What?
37:00
Speaker 1
It disappears. 1, 2, 3, 4. 6, 7. It just shows seven notes.
38:00
Speaker 2
no longer there. [silence] disappear. [silence] gone. [silence] I said that the links is up. [silence] it's it's okay. [silence] I have eight nodes which include that, [silence] but it's not really it's not really functioning. [silence] now it's yeah, it's offline. [silence] now it's offline. [silence] yeah. [silence] it's offline now, the uh 8th node.
38:00
Speaker 1
And can you reconnect, so yeah can you connect back again that router to the, yeah we connect it back to the internet port, I mean the cable, yeah the cable. Okay yeah, it's it's back now. [silence]
39:00
Speaker 2
Sure. The Ethernet, yeah, sure. Internet port, right. Internet. There we go. Yeah, it's locked. It's good for him cuz he's tall. Okay, it's blinking with red or magenta. I sent it to you. Yeah, send it up. I did. You got it. I sent it to you. You don't need to replay. Okay, now it's uh, yeah, now it's a solid blue. he needs to refit it a little bit he's right just with me this thing. then to go fin mental lo-fi
39:00
Speaker 1
... on. Yeah, this copy of that had got up. The child. The child node. yeah should be blue by now yeah we have the internet cable plugged in okay so at this point here I will try to reset the router one more time sir but this time we will try to set it up as a repentant no so I will we will try to like a figure the wireless part of this router
41:00
Speaker 2
It's not fitting down below. No, no, in the top i guess. This one? Yeah, it's going, it's going. Yeah. This one? And it has to be straight like this up. Okay, Probably. Yeah he's gonna die. Okay. If the current child mode is... it's all like blue. Yeah, be- because you have you have it plugged into the internet.
41:00
Speaker 1
yeah but it's not working properly that's what i'm trying to trigger uh wait wait oh mhm interesting it's not responding [silence] The, yes, the thing, sir is it's not responding. Hold on, sir. Yeah. Yeah, I'm still trying to check, sir if I get password correct or, to call it correct. For IP site here, because it's asking us like to create an admin password, should that be the case? It went back to the payment, sir.
42:00
Speaker 2
I think you had somewhere you had it, you could type it. Paste it. Oh, okay. Yeah, that's it. Sure. Right, here we go. That's a big one. Now. Not now. [silence]
43:00
Speaker 1
Okay, the Wi-Fi settings is not synchronized of this node. Yeah, that's interesting. Yeah, it still has the Wi-Fi, if you notice, the Wi-Fi settings are just did the default, but this should actually change the time we try to add it as a wired child node. I believe so, sir, yeah it didn't change.
44:00
Speaker 2
Right. Oh, okay. Is that what the issue is? Nice.
44:00
Speaker 1
Yeah, yes, Atbisha we are knowledgable. Yeah, we are able to find that the Wi-Fi name didn't change. Yes. Yeah. Yes, yes. Because the expectation is that the Wi-Fi name should change if it is set up as a child regardless if it's wired or wireless. Yes. Yes, yes, correct. it should.
45:00
Speaker 2
yeah, I spent so much time on this man. Four hours. The problem. Yeah. Well, he's... I guess he's one of the top guys because he's able to figure it out. He's diagnosed the problem. Yeah, because, you know, if it's... if you plug it in with the Ethernet port, it works. But if you take it out, it doesn't work. So something is going on. Mhm. Right. They should be both. It should work the same way, isn't it? Till you get that figured out.
45:00
Speaker 1
change. Yeah, that's what I'm trying to check, so the firmware is already updated and I believe you also, yeah, we also did a recovery reset on this one. So I'm trying to, yeah, I will just obtain the system information of this one. Yeah, yeah, I'm sorry the, yeah, I'm not sure about the one. Yeah, just pop it up.
46:00
Speaker 2
[KEEP_UNCERTAIN] I don't know why we just did that. Sure. Oh my gosh. No, no, no, it's okay, yeah. It's okay. I don't want to see this anyway. I don't know why it's popping on my computer. Mhm. Yep. I don't like it, but that's okay. I I only use this computer during uh tax season for about a week. Other than that, I don't. Not that, I don't. [silence]
46:00
Speaker 1
Copiu the locks yes kind of checking for this one you know just have to copy the logs and by the way sir i believe you tried to reflesh the firmware using the ipad correct yeah you used the ipad to load this time sir i will try to reload the firmware via wired connection because sometimes it makes a difference that ipad yeah because we don't do it sometimes wireless reflesh causes an issue but should not be the case um it's on the downloads right that the firmware contact the for the firmware oh it's you do it on the ipad so the firmware is on the ipad actually
47:00
Speaker 2
correct okay okay yeah we're using the iPad we did not use yeah we did not use the desktop right [ silence
48:00
Speaker 1
Delete, leave just download it here. Yeah, I just remember this MX, 2000. Yeah. Oh, skip it. Okay there. Downloads. There you go. Yes. Start.
49:00
Speaker 2
Yeah, yeah, it is. It's not in there. Yeah. You're not going to see that there, so you might as well download it somewhere. So it goes to this computer. There you go. That's why you're not seeing it. Downloads. Yeah, that's it. Yeah, it's going to be the first one right there. Open and then submit. Yes. [silence] [silence]
49:00
Speaker 1
[silence] I will try this once before we reset this again. [silence] I will try to synchronize. I'm planning to synchronize the WiFi name manually. [silence] Yeah, I'll just copy that. [silence] The exact WiFi name and WiFi password. [silence] Yeah, that one. [silence]
52:00
Speaker 2
what am i doing
52:00
Speaker 1
I can't I can't copy the password Yeah, I'll just do this. This yeah, I can't copy and paste the password. So I just want to make sure that it's exactly the same password. Uh that'll be Geese
54:00
Speaker 2
Mm-hmm. Right. Mm-hmm. That's it. That's it. Double exclamation mark. [silence] yes yep yep that's it yeah double p [silence]
54:00
Speaker 1
of my life okay okay so I yeah one more time shut shut down the Internet cable yeah should be red
56:00
Speaker 2
Okay, it's out. it's the red
56:00
Speaker 1
Can you try to reboot the child node? Just unplug and replug the power adapter from the power port of the node. Unplug it for five seconds and plug it back. Yeah, we're going to plug it back. Yes, please. Is it flashing blue? OK.
59:00
Speaker 2
Oh. Oh. How. Now. How. Now. How. There. How. Okay.
59:00
Speaker 1
What does that status light in the router right now say Is it still flashing flashing what color? Red. Yeah, it seems it's not connecting still. Yeah, there's just so much yeah, can you reconnect the Ethernet cable one more time to the router
61:00
Speaker 2
Plussing red, yeah, plussing red. Or magenta. Plussing red. You know, yeah.[silence]
61:00
Speaker 1
Yeah, to the Internet port. [silence] Okay, yeah, let's wait until we get a reply. [silence] Yeah, yeah, it should turn blue. [silence] Uh, [silence]
62:00
Speaker 2
Sure. Yeah, there you go. It's connected. [silence] [speaker]+ changeLouis.
62:00
Speaker 1
It is still connected right now sir via ethernet cable? Yeah it didn't yeah we did not reply. IT change yeah the IP address might change okay that's why. [silence]
63:00
Speaker 2
yes it is and it's a solid blue [ silence ] We have to check the uh dust bag um dust bag no Roborock they sent me a message to check the uh dust bag. Her Roborock Yeah. Um um. Okay, you go ahead. It's about time. The bedding is black. except the bathroom curtain. Yeah. So the best words needs to be replaced. Replaced. Or Shampoo. Yeah. Let me. Let me put it in.
63:00
Speaker 1
Cable by now. sealed it up, it's wireless. okay. let's try wireless. okay. yeah, thank you. [silence] Notch that, we noticed that if the light turns back to solid purple. [silence] it's back now. [silence] is it back? [silence] Okay.
67:00
Speaker 2
okay, it's plugged in it's in for I could be working it's uh purple.
67:00
Speaker 1
Okay, can you double check or can you observe the light on the chef? if it did respond, okay, is it flashing? now, okay,
69:00
Speaker 2
Well, let's see. It's still so purple. Yes. [ silence ] You got it.
69:00
Speaker 1
How is it going to? What's the status like? Is it still flashing, right? Okay. hello, sir. what's the status light and the child they right now is it blue? blue, right? yes because we are getting a reply
70:00
Speaker 2
Yes. No. It's solid, the solid red. Now it's blue. Now it's blue.
71:00
Speaker 1
Yeah, I am getting a reply. Yes, yes sir. I think the firmware. But I I want to give it like one just one minute sir, just one more minute. Just want to make sure it stays. Yes, it won't turn red. I just want to give it more time. Yes, of course. Yes, sir. Yes, of course. Yes, yes sir. Before moving it this one I I want this no to stay blue. That's why I want to make sure before moving. Yes. At least two minutes. Two minutes at least. Yeah, but at least it's.
72:00
Speaker 2
Huh? So you got that figured out? Okay and yeah and I would like to stay on the line because I'm gonna move if this works, I'm gonna move this to where it's supposed to be, which is the garage and we'll go from there and just give it a few minutes to make sure it doesn't go back to red. Yeah, that's working. Right. Well, you sure? Yep, at least. So we are all confident that it's working.
72:00
Speaker 1
It turns blues. It, yes, yes, yes. It's also- I do want- I really want to just your issue to be resolved. That's- what- what I want. Because I understand that you just want to return this node. I, yes. So, we- Yes. I, yes. Yes. I, because there might be some possible issue with it. It could be that there might be some firmware push that might cause this issue with the ru- but other nodes were able to recover. Yes, that's why. Yes, it should not be happening.
73:00
Speaker 2
Because I don't want to go back and call you again. Right. Yeah. You know, it's working. I don't have to. Yeah. That's what I was wondering. It was working before, but suddenly only works when it's plugged into the internet. Internet. That doesn't make sense. Yeah. Correct. Could be. Yeah, yeah, which is nice and good. You know, I don't have to go anywhere. Yeah, that's why I was wondering why would that do that? You know, it was working before, and suddenly it can only work when you have it plugged to the internet? Some things. Yeah.
73:00
Speaker 1
Okay, sure. So, uh, yeah, so, yeah, one minute, I think two minutes gone by, sir. Okay, so, yeah, for final test, sir, go ahead and, yes, go ahead and relocate the Node. And while you're relocating the Node, sir, may I place this call on hold, sir? Just give me, uh, three to five minutes. I just have to check something on my end. Okay? I'll be right back. Yeah, while you relocate the Node. Yeah. You can now go ahead, sir, and relocate the Node. Okay, I just placed this call on hold. I'll be right back, okay? Do not end the call. Yeah, just, I'll be right back.
74:00
Speaker 2
Something went wrong somewhere. Let me plug this in in the garage. Sure sure sure sure sure Okay. So, I'm going I'm going to say I'm going to bring it to the garage now. Okay. Thank you. Sure sure sure Okay. something went wrong somewhere. Let me plug this in in the garage.
74:00
Speaker 1
hello sir oh good thank you that's okay um but how's the notes
78:00
Speaker 2
[silence] Yeah, you know what happened? I you know, I accidentally knocked off the internet. And yeah, and the poverty
78:00
Speaker 1
h mmm ok oh nice yes so they are going to yes they'll be they'll be doing the r reboot P process yes just get with it sometimes ok ah no do not reset anything sir, just turn live them a on you don't have to reset yeah just wait no no do not reset her. no just wait just wait you don't have to reset you don't have to reset yeah just wait mmH mmH don't take it?
79:00
Speaker 2
just got back on, the power just got back on. So all the, all the, uh, nodes are red. So, yeah. Yeah. Yeah. Yeah. Yeah. Right. They, uh, my modem is, uh, I modem is already rebooted. So what do I have to do with the current note? Just reset? Oh, just clear, just wait. Oh, it has to be reset. Oh, just wait. Okay. Oh, oh, my God. I thought I did. I thought I did. Yeah. Everything. Oh, okay. This is green now. Okay. That's green. Let's see. Yeah. This one is green. This is solid blue. The one I bought in the garage, the one that we're working on. It's solid blue now. So that works. Let me see you with this. So this one is
79:00
Speaker 1
But but still try to check your computer sir if it's still online. Yeah check the internet. Yeah make sure to check the internet. Yeah but just double check sir your computer.
80:00
Speaker 2
Yeah, it's solid blue. So, it seems like the parent node is also solid blue now. We'll see. No, the parent node is still red. Yeah, okay, because the rest look good. Yeah. The rest looks good. It's all green and blue. Yeah, this is good, too. Yes, this is good. It's just the parent node that is still red. I don't know. Oh, computer. Uh, let's see. It's just the the the thing that's offline that's is solid red is the parent node. The rest seems to be, okay, let me look at the link status app on the computer. Hold on a second.
80:00
Speaker 1
Yes, just go ahead. Check your link is, check your link is out. Yeah. Try to double check if your computer has internet. Yes, it got disconnected. Yeah, please check the internet. Okay. Ah. Yes. Yeah. You get me scared, sir. Okay. Yes. Yes. Oh. Yes, because I don't want it to reconfigure your network, sir. That's a lot of nodes. It will take time. And sometimes we may encounter issues in between.
81:00
Speaker 2
okay, your session has ended. So you're not... Hold on a second. Okay, let's see. Yeah. It's it's solid blue now. The parent node. So let's go to to the app. Let's go to the app or what you want to call the the link to this app and see what we are in there. Yeah. Let's see. Oh my god. You know, they have so many stuff plugged in in one place. And once you accidentally this this happened before. This is not the first time. Yeah, yeah, yep. Yep. Yep. Yeah. Right. I should have this uh, [silence] is that a good idea? [silence]
81:00
Speaker 1
thanks is customer energy thanks a lot have a great day, sir, and stay safe always bye bye yes bye bye thank you, bye a cool cool
83:00
Speaker 2
Thank you. Yeah. You too. You too.
83:00