Speaker 1
Hello, I need a little bit of assistance with connecting my router, activating and helping setting up my router. Pardon? Okay, 65 n10 m2. [silence]
00:00
Speaker 2
Welcome to linksys support. To assure quality service your call may be monitored. Please remain on the line for assistants. Thank you for calling linksys. This is Ice. How can I help you? Mm, I'm sorry to hear about that. Sir, let me gather fords your information. May I have your the serial number of your linksys router? The serial number of your linksys router. [silence]
00:00
Speaker 1
yes yes. yes.
02:00
Speaker 2
Can you spell your name Phonetically, sir? You. You. You. You. J. I go. D. All right. Jed. All right, Jed. Go on your last name. And how about your email address? I'm going to get it. It's. H. E. G. G. I. N. H. E. N. I dot K dot T. L. L. C. 0 0 2 2 4 2 4 0 0 6 8 [ silence ] Thank you.
02:00
Speaker 1
Yeah. Yes. That's correct. I don't really know what's wrong with it, because when I'm trying to get it to connect to the app, it's saying it's not working. And it just won't like, it doesn't give any internet, or allow it to... Yeah, it doesn't produce any internet. [ silence ] Red.
03:00
Speaker 2
Hello? Jago Doualbenganon at gmail.com. All right. Thank you, Jago. And your internet service provider is, I believe it's Community Fiber. Correct? All right. Thank you. So um, May I just confirm, if your router is still working or is it disconnected. All right. Can you check uh the light color of your router or what's the color of its.
03:00
Speaker 1
[silence] Pardon? [silence] No, my internet provider is providing internet.
04:00
Speaker 2
I see. So, uh, that could be the reason why it's not, uh, letting you access your internet, since it's showing a red color. Is it a solid or blinking red? [silence] [silence] So, I think, uh, your link got totally disconnected, as it's showing a solid red right. So, there's two, uh, causes. It could be a totally disconnections or there is no internet coming from your source, uh, your internet, your internet provider. Um, have you checked if there's an internet outage? Uh, is there an internet outage for your internet provider? No? Okay. I see. Alright, so let's just do, uh, reset on your router.
04:00
Speaker 2
let's get it back connection so first I need you to do a reset on your Linksys router and press and hold its reset button until it's light went off or goes off and then once the light goes off you can let go so just wait for it to light to turn back on which should turn solid purple color for us to confirm that it was properly reset well if the router is working usually when you press.
05:00
Speaker 1
Right now it's blinking blue. No, it's blinking blue. Yes.
06:00
Speaker 2
test and hold a reset button its light should start blinking red and then it will turn off and once the light is off it will turn back on and first it will start to blink a blue first or white depending on the light behavior of your router and then finally it will turn to solid purple which means that uh it properly reset and it's ready to be set up again so just uh look closely at the light behavior um it turned solid blue or blinking okay uh it means it's still booting up or starting up so let's just wait for its light to stabilize okay uh it's already good that it's following the light behavior when we do a reset on your router.
06:00
Speaker 1
okay it's turned a solid purple now or pink pink is purple
07:00
Speaker 2
All right, that's good, it means it's ready to be set up. NoTranscribe this audio from the right channel.
07:00
Speaker 1
If it's blinking white, it's still power on.
08:00
Speaker 2
Now, usually, when your router, this Blinks router you have, it has automatic setup. When you connect it to your community fiber modem, once it gets an internet connection from it, it's light should start to change. Do you notice, is if it's like blink white? It's still purple. Okay. Can you first unplug your Blinks router from your community fiber modem? Unplug the Ethernet Ethernet cable connecting it to your modem. Okay. Because this Blinks router you have, as I've mentioned, has an automatic setup.
08:00
Speaker 1
Okay. So then after that. Okay.
09:00
Speaker 2
So once it's plugged into your community fiber modem, it will automatically run a automatic setup process. Once it detects an internet connection from your community fiber modem, its light should start blinking white, and then eventually, it will turn solid blue, which means it's connected and online. So let's unplug first. Let's unplug the Ethernet cable from your uh community fiber modem. And then let's turn off your community fiber modem. Uh let's do a power cycle on your modem. Turn it off. Uh I think there should be a power switch on your [silence]
09:00
Speaker 1
Okay. Okay. Okay. So when it connects how do I know successful? [silence]
10:00
Speaker 2
So that Community fiber has an automatic setup, built into it. Once it is connected to a modem that is providing an internet service to your router, it will have some changes in its light. It will start to blink white, and then it will turn solid blue, which means it is already connected and online. But if it doesn't blink white, then the automatic setup is not in progress. And if it stays solid purple, then it means that it's not getting any source of internet from your community fiber modem. That's why it's very crucial to know if there was an internet outage from your internet service provider, Community fiber, or if there was a downtime or an internet service interruption.
11:00
Speaker 1
Okay. Okay. Um, and once it's all set up, do I leave it by the modem, or do, or, like, can I connect the ethernet cable, or can I bring the, the router to my room, and connect it to my, and bring the ethernet cable and connect it to my laptop, or do I have to leave it by the modem.
12:00
Speaker 2
because in that way, we will know if we can verify if there's really an internet coming from your modem. [silence] you have to leave your Linksys router on your modem because if you unplug your router from your modem, uh, totally, it will never receive an internet from it unless, uh, you have another, uh, Linksys router, uh, SBN M57 that you can add as a child node to your main SBN M57 router.
12:00
Speaker 1
Okay. I have just, I have just waiting for it to soft up here.
13:00
Speaker 2
Child node, uh, would be the one that you can relocate, uh, uh, bring, to other areas in your house. Uh, and it, it could, uh, act as an extender, wirelessly. So, that child node, um, could be, uh, um, not wired to your modem, as it's acting as a child node to your main or primary router. But that primary router you have, uh, that is connected to your modem, could not be detached from your modem. [silence] So, have you already connected, uh, the ethernet cable from your Blink sys router to your modem? Okay. Uh, I see. Uh, just make sure that the, uh, cable ethernet cable connecting your router.
13:00
Speaker 1
okay so yeah I see that. yeah Dancing. She's that can't. Oh that knows a. It's a. Yeah dancing.
14:00
Speaker 2
Before you connect your modem, you make sure to plug it to the port, internet port. I think there's an indicator for the internet port of your SP and X. Because there are four parts. I believe port one, port two and Port Three are three external ports and the one internet port, which is the 2.5 GBPS. Uh, I think it should be labeled also with a yellow color. That's the one. That's the one you should plug in, uh, the ethernet cable. Okay. So, once you plug in that, let us wait a couple of minutes. [silence]
14:00
Speaker 1
Okay. And when I'm connecting it to the modem, does it matter which router slot I put it in or no? So you know, you said for when I put the ethernet cable into the into the router, I put it in the one that says internet, does it matter which one I put it in for the modem? Okay. [silence]
15:00
Speaker 2
Because your router should start blinking or flashing white. If. It detects an. internet source from your modem. [silence] Pardon me? What do you mean, which router? Yes. [silence] Yes, for the modem, you can put it in any part of the modem. Just make sure [silence]
15:00
Speaker 1
Yeah.-okay. Okay. Okay. Okay, guys. Okay,Gary. [silence] I've plugged into the modem, but the light has stayed purple. Okay. Okay.
16:00
Speaker 2
The light stays purple. Can you turn off the power switch of your router? And then turn it back on. The router, there's a power switch on your router at the bottom. Turn it off, and then turn it back on. [silence] So once you turn off and then turn back on your Linux water, it will start to blink blue first, which means it's still booting up or starting up, and then its light will turn solid purple. and then once
18:00
Speaker 1
Okay. Okay. Okay. Okay. Is flashing purple now? [silence] Alternative. Yeah. [silence] Oh.
20:00
Speaker 2
so uh prior to calling us uh when you throw your right showing a solid red light um you didn't any experience an internet outage or a power outage uh it just went it just went solid red your router. So that's unusual because usually a router turns solid red if there was a power outage where when your electricity went out or an internet outage or there's a downtime or internet service interruption from your internet service providers. Or it could be yeah or it could be uh it's
21:00
Speaker 1
Okay. Oh, okay. Don't keep it at me then. It's still blinking purple. Yeah.
22:00
Speaker 2
The cable physical cable connection were loosen, or the power adapter might be loosen. But usually it really has something to do with your internet service provider. Because if there is an internet coming from your modem, its light should only blink red, and then it will turn back to a solid blue light. But since it turned solid red, it totally means there is no internet coming from your modem. So what's the status now of its light? Is it still still blinking? Purple?
22:00
Speaker 1
Yeah, they blinked blue, then it turned solid purple and it is blinking purple. Okay. Okay, solid blue now.
23:00
Speaker 2
Did it blink blue when you turn it back on? Okay. So I think it's trying to communicate with your modem. If it detects an internet connection from your modem, this light should turn solid blue. It's solid blue now, that's good. It means that flashing purple, it was trying to or communicate with your modem and the automatic set up was in progress. So now that it turned solid blue, it means it's already connected and online. So you can
23:00
Speaker 1
[silence] Yeah [silence] they're on too. Okay. One second. I need to get my I need to get my phone.
24:00
Speaker 2
Connect your phone to the default wifi name of your router. The default wifi name or you can look it at the bottom of your router. But there's a product label sticker which the default wifi name and wifi password is indicated. So you need to connect your mobile phone to that wifi name. Once you're connected, you can access your internet. Or try to confirm it by opening google.com or youtube or any website you uh use to log in. So, it's good now?
24:00
Speaker 1
okay. Okay. and if I'm if I want to access the internet I'm connecting to the to the router's one isn't it? okay. okay thank you. yeah. thank you so much. you too bye bye.
25:00
Speaker 2
So your router is now or showing a solid blue light. It's already online connected and online. OK, so. Yes, if you want to access your internet, you need to connect your devices, say your computer or your mobile phone. to the default Wi-Fi name of your router, because we have reset your router. So the Wi-Fi name, uh, you should connect is the default, the one, uh, indicated on the router's product label sticker at the bottom of it. Right, so everything's good now? All right. Thank you for calling, Zachary. It's my pleasure to assist you, Jojo. You're welcome. And once again, this is Ace. Take care, Jojo. Have a great one. Goodbye.
25:00