V2 Rubric Detail — 6540acaa-6514-11f1-b…

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other users for tips and guidance at reddit.com slash R slash Linksys. Hi, thank you for calling Linksys technical support, my name is Dylan, how can I help you today? Okay, you can try to check there in your iPhone, you can go to settings and then Wi-Fi, check the Wi-Fi networks that are being present that you can connect to. Mhm. I see. Uh, have you tried using a different browser, sir? Uh, John? Uh, yeah. A different browser? [silence] Uh, do you have [silence]

have you tried Safari I mean Edge or Firefox if it's available on you end? oh you can actually I'm sorry yes Yes sir cause we it's actually not the first time we received this issue and it's already been escalated and uh we've received um an update to use a different to try to use different browser where while our team is still

Looking for a fix on this matter. So technically we advise uh, the customers to use different browsers, you know, to try to isolate the issue and check um whether it works on other browsers, like that. [silence] How was it down, sir? Wringdo you mind providing me your email address? So that we can send you the updated version of the file. So basically... [silence] I think I had the issue when they were working on a new one, no, no, I think it was, no, I think it was that the service had been down for two days at that time. And it was updated. So, basically, first, if you're able to try it out on another site, if you see that it's not working, then it means that our service is down. Number one... [silence] If the service is down, then it won't work across any platform. Now, the issue about using different sites is there is a problem with our third party. Basically, we have a system that communicates with our, that we use, so we're having some, we're having some challenge, because the system is not, I mean, the former group is not updated lately. [silence] So, I wish you hear me. [silence] Could you hear me? [silence] You're hearing me, right? [silence] Yes? [silence] Okay. [silence] So, basically, I'll just revert back to, to your manager, just to let him know what exactly is turning out. And if we're going to be able to resolve it, as soon as possible. Okay? [silence]

I'm sorry. That's Jada? okay and let me also verify your phone number. That's 216-33-75826. All right, sir. Thank you. I see. Can I give you some suggestions, sir? [silence]

[KEEP_UNCERTAIN] Yeah, um, I wouldn't suggest disabling your 5 gigahertz and just uh use your 2.4 because technically you can separate the 5 gigahertz and 2.4 gigahertz to create two networks. so that um you can still use the 5 gigahertz. So you just have to change the name you just have to change the name of for example the 2.4, like if your name, your current wi-fi name is My Home Wi-Fi and once you check it on the the web user interface, you'll you'll see there the 2.4 and 5 gigahertz, right? And they have their own wi-fi name and they both have the same wi-fi name. You just have to change the 2.4, for example, you can indicate there

uh my home Wi-Fi 2.4 GHz and then hit apply and they will be separated. well technically the the the way to separate it is just to uh ensure that they don't have the same SSID. because the 5 GHz is very useful uh in terms of connectivity because it's faster. it's just that it's um it's just that it provides you lower range than the 2.4 So that's the difference between them. [silence]

If it doesn't work sir I'll have you try something else. [silence] It's not going and. What's the error showing sir?

Mmm. Mmm. Mmm. Whoops. I doubt you need it anymore. Mmm. Have you tried resetting it there, using the Safari browser? Mhm. [silence] Mhm. [silence]

Okay, that's good. you need to use the you need to use the recovery key that is found under the parent node, sir, for it to go through. That's good, okay. That's good. Um, by the way, sir, do you mind providing me some information about your Linux router, like the model number and the serial number?

okay that's good to hear sir can you provide me the model number and serial number sir uh y y yes sir your you can find it on the website. uh just a moment okay you can actually check the device list and then you can provide me the there's a serial number there and uh model of the device

What are you looking at the moment, sir? You're looking for oh, it's on the device list. Yeah, oh, I can see here, sir, that you have an MX 621, 0, is that a node that shows white light? Okay. That's your, that's your network. That's your

uh huh uh huh [silence] uh huh. [silence] Yes sir. [silence] It's like the [silence] Yeah. [silence] There's no serial number there. It's okay, sir. Uh you can check underneath the device. You can find the serial number there. Uh is uh I think you don't have uh no need for [silence] I was able to pull up your uh your record here. And you've got three nodes, right? You got uh the main router as the MX 6200 and you've got two nodes uh the

of whw03 if I'm not mistaken. So in total you've got three notes. Okay, sir. No need for for you to check, sir. Uh, that would be fine. So, yeah, um, I I, yeah. Yes, sir. Um, yes sir. Yes sir, you just have to go to the Wi-Fi settings and then, uh, click on see more. Mm-hmm. Uh-huh.

I would suggest changing the... the 2.4 gigahertz band's WiFi name instead of the 5 gigahertz. Because most of the devices connect to the 5 gigahertz, especially your laptop, your phones, and other devices that requires more internet. [silence] Yeah, you can, uh-huh. Hit apply and then... that's it. It will configure so you just have to manually connect your devices to the 2.4 that requires 2.4 gigahertz band. You can also switch the Security mode, sir under WPA2 [silence]

I'm concerned about a thing's safety now.

did you already hit on apply earlier right when you try to when you all put in 2.4 or change the Wi Fi name for the 2.4 okay so you should yeah you should be seeing two Wi Fi networks by now. uh-huh. okay that's good.

Well, What's showing there, sir? Oh it's the, Oh that's all good. That's all good, sir. No need for it to be changed. I think, um you're good to go, sir. Uh you can try to connect your device to the 2.4 network. Sure, sir. No problem. You always can reach out to us for support and in case you need further assistance, okay? So if there's nothing else that needs to, needs our attention, I think that will be all for now. [silence]

Now, sir. All right. You're very much welcome, sir. Have a great day and take care. All right. Bye for now.