Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting www.linksys.com. Please, uh, uh, have your device's serial number ready. For assistance, press one now. For out of warranty products, paid support may be available, depending on your issue. To hear more about your service options, press 2. Please have your devices serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available, depending on the issue. [silence]
00:00
Speaker 1
Okay, it's uh, 5d, as in dog, 10, m as in mother, 29, c as in charlie, 08717. All right, you're good.
01:00
Speaker 2
sure, Bob. I have to check first on your Lynx's product. What's the serial number? All right. So it's 50D for David, 1OM for
01:00
Speaker 1
Correct. I'm sorry. Yes, I am. I'm, I'm Jeff rose. Yes. Let's see, I got the one I'm holding you.
02:00
Speaker 2
29 CF C for Charlie 0 8 717, is that correct? Yeah, right. I'll create personal record for you sir, or have you called, have you called links as previously sir? Okay, uh may I just confirm if your name is Jeff Rose. Yes, right. Alright, okay Jeff, you have a total of five links, uh products or model MX 2000, is that correct?
02:00
Speaker 1
Bedroom on downstairs, everyone downstairs [I'm missing one, so I'll. I.] I have two systems. I have one in Texas and I'm calling you from Vermont. Uh, I think this one, you're right, has five. They are not that the main one that comes off of the router is totally connected and powered up and so are all the others. And I've got a purple light on the the the router or the whatever it's called. The the mother node. Yes.
03:00
Speaker 2
All right. And are they all disconnected or just one? Hmm. Right. So the mother node is showing a solid purple light while the other nodes are signaling red?
03:00
Speaker 1
I, I thought the other nodes, I can go check one, I thought they were all red. Okay. Okay. So, that's why they're red, and this one is purple. Correct. Yeah, I probably shouldn't have done that. Sorry. Got you.
04:00
Speaker 2
we'll follow also what the master node is showing the signal. Yes. Because your master node is disconnected, what I mean to say is all your child nodes also will be disconnected. So, Yes. That master node, I think you have reset your master node. So, that's why it turned solid purple. So, while your child nodes showing a solid red means they're there, they were disconnected to their master node. So you wanted me to help you set up your mesh system, but I need you first, Jeff to gather all your more that you need to place them.
04:00
Speaker 1
Okay. Okay. Um, it'll take me a minute or two to run around, so if you wanna put me on a hold or something, I'll go get them and shout at you when I get them back. Okay, thank you. I'll be right there. And I know I've got to, do I, do I have to bring any cables with me or just disconnect them and bring just the node? The power. Oh yeah. Sure. Okay, that's it. That was a dumb question, wasn't it? et I got, I got one. Three more to go.
05:00
Speaker 2
near your mother, or parent, node. Yes, I can wait. No, uh, I can wait, yes. Uh, of course, you have to bring the power cord adapter because you need to turn them, yeah, turn them on. Yeah. Ok.
05:00
Speaker 1
so I think I only have four nodes, or three notes plus the main one uh, did you might be seeing I have like I said two accounts and and the ones in Texas Did you hear me on that? just, yes, yes. Yes, yes. Yes. Yes. All of them? Okay.
08:00
Speaker 2
So you have a total of four nodes, one parent node and three child nodes? You have groups all the child nodes near your parent node, so let's power them on, yes. So
08:00
Speaker 1
Will do. Okay. Right. Going blue. Way to go. Blinking blue. Okay. Okay they're they're blinking blue.
09:00
Speaker 2
so usually when you um plug your node and then plug them back in um the usual uh light color would be blinking blue which means yeah which means their starting up Okay. So once their light stabilizes or stays solid,
09:00
Speaker 1
Okay. I got one that's blinking red. The first one I plugged in. Okay. okay yeah
10:00
Speaker 2
And we will have to do a reset on them first. Yeah, let's just wait for us to stabilize. If it doesn't, then we will have to do a reset on it. Yeah, because we need your child nodes to be in a setup mode. And for them to be in a setup mode, their color, the light color should be a solid purple or pink. Just like your mother node who's now in a solid purple color. So, it means your mother node is ready to be set up. But we need to reset for a child node. Again. The light will be blue. So when your light goes blue, For us to be able for you to rename your child node, you need to tap to select again. Another one. Yeah. So once you click it, it'll let it be blinking slowly, which means it's ready and it's going to play a sound. So just make sure no one's around and then just click it. Okay. It should be blue now. So now what you need to do is just tap it again. Just make sure it's blinking slowly. Click it on it.Oh, whoa. Sorry. Nope. Click. It has to be selected and click on it. So it's blinking. Then you'll go on the app. Yes. You can rename your child mode now. So you just tap on it. And once you tap on it, you'll tap on more, then tap on Rename. Yeah. Press OK. Your child node should be blinking slowly, blue. You need to click select on your next child node.
10:00
Speaker 1
yeah, cuz they're they're, okay, they're all blinking red, still. Okay. One down. By the way, the one that I reset wet.
11:00
Speaker 2
You can use your child node so that we can add them. So, let's reset them. Press and hold the reset button. You will notice its light will flash bright red. It will pulse dimly three times. It will flash bright red again until its light goes off. Once the light is off, you can release holding the reset button. [silence]
11:00
Speaker 1
[silence] like dark blue, and now it's flashing blue. First one. One more to go. We did. I was I was doing that as we were doing it. Did I do do it need to do one at a time or? They're they're uh all Okay. they're all blinking. I don't know. They uh do a double blink blue and then stop for a minute. So a double blink blue.
12:00
Speaker 2
So let's just wait, uh, it should turn solid purple, just like your parent node. While waiting for your first uh, child node that you have reset, you can reset the other child nodes, okay, that's great. No, um, you can do it once you're done. Okay, so let's do it. Uh, there's still a booting up process, it seems. [silence]
12:00
Speaker 1
Okay. Hmm. Yeah. Mm-hmm. There you go. Mm-hmm. It's a V-E-F. there. Yeah. It's there. Uh, yeah, it's there. I do. [silence]
13:00
Speaker 2
up. By the way, uh since your parent node is already showing a solid purple light. Can you check uh at the bottom of your parent node. There is a default WiFi name at the bottom of your parent node. And then. Okay. So, take note of that and then on your phone WiFi setting. Can you go to your WiFi setting list of available WiFi network and check on that list if that WiFi name of your parent node is listed on that. Is it there? Okay, that's good. Okay, that's good. Uh good. So, it means your parent node is in a setup mode. Jeff, I want to know if you have the Linksys app on your phone.
13:00
Speaker 1
The default, they mean the Developed the one that's on the back of it. Okay. The Go to my setups and go to the same one, Developed Setup 349. There we go. Okay. Got it. [silence]
14:00
Speaker 2
All right. So, let's set up your nodes using the Linksys app. So, I need you first to connect to the default Wi-Fi name of your parent node. Develop, yeah, develop, yes, the one on the back of your parent node, develop setup, something like that. On your phone's Wi-Fi settings, connect to that default Wi-Fi name of your parent node. And also type in the Wi-Fi, the default Wi-Fi password of your parent node.
14:00
Speaker 1
I need one more hand. uh hang on one second. uh uh also need bigger print. Okay. I'm on it. Yes. What a big one. Mm-hmm. I agree to all that. It says, allow Linksys to find root. Should I allow it to find devices? Linksys to find devices? Allow. Make sure Bluetooth is on, go to your device's settings for Bluetooth. And then flip the please wait. I didn't get the Bluetooth. Should I go to Bluetooth? It... Yeah, I... I... [silence]
15:00
Speaker 2
You're connected now to your parent note default, Wi-Fi name. I want you you to Open your Linksys app. And then select set up a new Wi-Fi network or launch setup, depending on the operating. Okay, set up a new Wi-Fi network. And then tap, Velop, Velop mesh router. And before you proceed, yes. Yes, Allow. Allow. Yes. Yeah, turn on your Bluetooth. Your Bluetooth must be on. [silence]
16:00
Speaker 1
It's on, so maybe that's why it went automatically. Okay, connect the router to your modem or source of internet. Internet. Yeah, uh, it it, uh, not the spectrum. Yeah, see, you know, that's interesting cuz you're looking at, Texas because I have spectrum in Texas. I'm calling you from Vermont and I have, uh, Starlink here. Yes. So, I've got a cable going from. Oh, go ahead, sorry. It is. Yes, it is.
17:00
Speaker 2
Okay. That's okay already. I think your parent home is already connected to your spectrum. Okay. Okay. I see. So your internet provider is Starlink. Okay, so just make sure. Just make sure your parent home is already connected to your Starlink modem.
17:00
Speaker 1
oh no they're all purple or pink whatever that color is so it says if your router has a port okay so it's connected so hit next plug additional nodes into power near the router I got them there keep them close to the step will it's okay to move them okay next next make sure everything has finished starting up the light will blink while starting up and turn solid when it's ready node light is solid should I hit that every light is solid by the way
18:00
Speaker 2
All right. Oh, by the way, what's the status of your tree child nodes? Are they still blinking? Okay, that's good. Yeah, that's good. So we can Yes, go on. Yes. Okay, click next. Yes. Yeah, the node light is solid, means your nodes are in a setup mode.
18:00
Speaker 1
It's, it's connected, use the same one. Uh, so this is interesting. It says use the same Wi-Fi settings as spectrum, Texas Almost, they want that, right? I want to change it. So I have. Okay. So I can so we can say no to that or. it says, use the same Wi-Fi settings as spectrum, Texas Almost, they won't because it's spectrum. And it only gives me one option. It says just use the same Wi-Fi settings as spectrum, Texas Almost. All I can say is yes, but I, it's not going to, I wouldn't think it would work because the devices will automatically connect if they see the same Wi-Fi name and password.
19:00
Speaker 2
and that should be a solid purple light. So click next and that. Yes, choose your Wi-Fi connection. Okay.
19:00
Speaker 1
[DOWNWEIGHT] speaking of Spectrum, Texas, I will change, but that said, so change name, will that change my name down in Texas, so recognize that, if I do that, I always set away they want me to log in, this will set in trouble will log into Texas. [silence]
20:00
Speaker 2
Yes, the same all wi-fi settings. The wi-fi name or password. Yes, you can change that on the app. You can change that on the app. You can edit. No. No, because the router password. Do you remember your [silence]
20:00
Speaker 1
Yep. And, in, I've got it written down in Vermont. For Vermont, I've got one for Texas, but they were very similar. When I went and put the Vermont one in, it gave me Texas information. Okay, we'll see. Let's try it. I didn't lose you, did I?
21:00
Speaker 2
your router password. Okay? mhm. So you can try to type that router password, see if it will log you in. [silence]
21:00
Speaker 1
Still there? Yeah, I just got to put my log in, I'm just doing it right now. Okay, here we go. The email address and password combination is incorrect. Try again. All right, I'm going to try to get one other. Going to.
22:00
Speaker 2
yes uh what's this is it progressing [silence] Can you not sign in on the email and password?
22:00
Speaker 1
It it didn't seem to give me that, but I I think this may work. I think I'm there. Let's just try. Come on, baby. No. To email I logged in before. Joe is there. All right. Okay. So I've got the right right now I'm not connected to the Wi-Fi. things because we if I go back, I'm still connected to that develop setup 349. Do I need to unconnect that? Oh, get out of the setup one and and go to Starlink. Well, right now I'm not connected to the wi-fi thing. Because we if I go back, I'm still connected to that develop setup 349. Do I need to unconnect that? Oh, get out of the setup one and and go to Starlink.
23:00
Speaker 2
Yes. Saying... I think you need to connect first your mobile phone to your Wi-Fi name because you use the same Wi-Fi settings. I think your Wi-Fi network, your phone must be connected to the Wi-Fi settings. Go back to your... Mhm.
23:00
Speaker 1
Of the router from OK provider OK yes Well, I can't log into Spectrum because it's it's Spectrum isn't here. That's what I'm trying to get to. Spectrum is Texas. I'm in Vermont. I got
24:00
Speaker 2
Yes, connect, uh, connect to the Wi-Fi name,Yes, from your internet provider, the one that says spectrum, yeah?hmm, you connect your phone on that.Maybe that's the reason why you can't like, and because you need to, uh, connect your phone on yourWi-Fi name, the the one that says spectrum.Okay, I see.So, uh,Okay.
24:00
Speaker 1
Okay, so it says now router disconnected. Please reconnect to Spectrum Texas home 2.4. Well, I can't because I'm not in Texas. Okay, okay. So [ silence ] Thank you. Okay, so I got the link to this app here. I opened it up and it says manage your Wi-Fi or set up a new Wi-Fi network. Okay. And then it says, what are your settings? It's Velop and Mesh routers.
25:00
Speaker 2
Okay, so I think you may have to log out from the Linksys app because that Linksys app is your account connected to your other mesh system. So log out on that. Once you've logged out your account, open it again and select Setup a new Wi-Fi network or launch setup. Setup. Setup a new Wi-Fi network. yes. Okay, just proceed? uh, just proceed. Next, because, yeah, next, uh, because that's just an instructional guide. mm-hmm. click. Okay, it should be checking for internet.
25:00
Speaker 1
the. which happened next. getting connected. keep your phone near your setup area. this could take up to a minute. my phone is actually. i'm connected to Starlink. okay. okay. i'm now connected to the setup. and as soon as I had that select set up, the emitting a blink purple for a minute. and then it went solid, and it still says it's getting connected.
27:00
Speaker 2
So what's the app saying now? Is it still connecting? Uh, by the way, on your phone. Did you connect it back to the... No, connect it back to your valve setup. Okay. Then go back to your app. Okay. So let's just wait. The app man, the uhm
27:00
Speaker 1
Okay. G g g gr great. It says checking for internet. Still. Connected. Use the same. See it. It did the same thing again. It says use the same Wi-Fi settings as Spectrum Texas home.
28:00
Speaker 2
...there be communicating with your parent's home. Once the app detects an internet connection, it will ask you to customize your Wi-Fi name and password. So once your app checks for the internet and it detects an internet. No, do not use, because each spectrum is from the outer...area.
28:00
Speaker 1
Yeah. Yeah, but there's only one often. It only allows me to say yes. It doesn't allow me to say no. I just have a yes. I can't I can't find a yes or no. Could be. Yeah. You want me to delete? Uh-huh. Okay. How do we do that? Okay.
29:00
Speaker 2
do not use that. okay, I think your app is linked to your mesh system in the other area. So what we can do is to set up your mesh system there using the five press method or the web interface. Now let's do the five press method so that we could set up quickly your nodes. You only need to press
29:00
Speaker 1
I did. It's now blinking red to purple. What should I do with the app? Should I just get out of the app? all be able to. Will we be able to create a new system for here in Vermont? and we're done.
30:00
Speaker 2
The reset button on your parent node. Five times. Press the reset button five times. Press release press release. Yes. [silence] Your parent node reset button. Press it five times. [silence] Mm-hmm. [silence] Yes, close your app because we cannot use your app because it's linked with your [silence] mesh system in the other in the spectrum. [silence] Yes, [silence] uh we will we will be able to edit the your wifi name via the web interface, but since we're using the. [silence]
30:00
Speaker 1
okay. okay. it is flashing, with flashing blue, then now white. yeah, it's just a white light. blue, now. I got a, I got a solid blue, I got a solid blue and I just got a link to the notification. oh, that's something else. [silence]
31:00
Speaker 2
Press button method, the wifi name of your mesh system there in Vermont is the default wifi name of your parent node. But we can edit that on the web interface. So it's still configuring itself. check also check its wifi name. Okay, that's good. Uh, so your parent node is now solid green, which means it's already successfully configured. It's connected and online. Now, check on your three child nodes because they should start soon. [silence] okay, now. [silence] oh, you see this, uh, one is, uh, flashing, uh, [silence] [silence] lest statue then the other one is green like, uh, like this one. [silence] but this one, uh, M[silence]
31:00
Speaker 1
they're, they're all blinking red now. okay. [silence] Now, once these are all ready to go, right now I'm connected to the Starlink, don't I create a new Wi-Fi address that's the Linksys address, the Starlink Linksys address. because that's what I had before. I would, I would connect, I'd have to connect to Linksys, not Starlink.
32:00
Speaker 2
Blinking the lights tool. Good. That's good. It means they're responding to your parent node. Once they're connected. connected or added to your parent node, the light will also turn solid group. Okay. Oh. Yes. Um, what we're doing now first, Jeff is to set up for your.
32:00
Speaker 1
Got you. Got you. Okay. How close do these boxes need to be to each other? Is it okay if they're like five, 10 feet apart? Uh, Can they? Hmm. Okay, because I wonder if I'm too far away. I'm I'm getting closer.
33:00
Speaker 2
nodes so that we get connected online. Uh, once we're done with setting up your nodes, we'll go to the web interface of your routers-linksys router so that we can edit the wi-fi name of your linksys router. and the wi-fi passwords. Mm-hmm. It should be two feet. At least two feet apart from your parent nodes so that your parent nodes will be able to detect the child nodes.
33:00
Speaker 1
I got two blue, Okay, all three are blue. Okay, belt set up 349.Connected.
34:00
Speaker 2
Okay, that's all fine. Let's just wait patiently, because usually adding child nodes will really take a while, four to six minutes per each. Okay, that's good. Which means the three child nodes you have now are successfully configured and added to your parent node. So they're already connected and online. So your phone, you need to connect your phone to the default WiFi name of your parent node. Yes. Once you're connected, Okay, that's good. So you can try to open a website so that you can confirm that you have internet access.
34:00
Speaker 1
I do right now. Just because, I can do that after we talk, right? I can do that after we hang up? Yeah, okay. Okay. Okay. Mm-hmm. one nine two dot two six eight. Sorry one.
35:00
Speaker 2
And by the way, you can relocate those. Okay, that's good. You can relocate the three child nodes back to their original positions because they're already added to your parent node. So they're already good to go. They're already set up completely. Uh now, we're going to... Okay, yes. Yes, after we talk, we you can do that. Now, let's proceed with editing your Wi-Fi name. Um, open a web browser on your phone and then type on the address bar 192.168.1.1. 192 168.
35:00
Speaker 1
68 dot what's next one dot one enter. Starlink, you are connected to Starlink. It says. I don't know what that means. Sorry. [silence]
36:00
Speaker 2
One. That one. Yes. Yes. Hit enter. What do you see? Oh, so it means the 192.168.1.1 that is not your router's default IP address because that is taken by your Starlink. It means that 192.168.1.1 is the IP address of your Starlink. So the IP address of your router. The router may be 10.1 or depending on your router.
36:00
Speaker 1
OK. myrouter.local. Why am I getting a Your connection not private? What do you want? OK. My class. This connection is not priced.
37:00
Speaker 2
Linksys router, what was the designated IP address of your links router? Now, let's just try to type in myrouter.local. Instead of the 192, type in myrouter.local. Okay, bypass that. If you got that message, bypass that by clicking on the advanced or continue and then proceed.
37:00
Speaker 1
OK, just says go back or show, show details, and this makes that private. Go back. visit visit this website, OK. Let's just download the Linus app mobile picture. There is a picture. Yes. I just hit the picture.
38:00
Speaker 2
Yes, bypass that there's a you scroll below. There's a button to click on advance or continue. Size, show details. And then click on, there should be, okay. There should be a link where you can proceed to Sys. A proceed to site and save. Yes, visit the, and what do you see? No. Um, can you see if there's a mobile image or picture? Okay, click, uh, click on that mobile image. A,
38:00
Speaker 1
Okay, it says use your linkless smart Wi-Fi account to access your home network from anywhere. Sign-in linkless smart Wi-Fi. It says use your linkless smart Wi-Fi account to access your home network from anywhere anytime. No. I don't want to be there. A local access. No, I don't see anything. Just says sign in. Don't have an account. Click here. Forgot your password. There's some very faint typing in blue at the bottom. There you go. If you've already registered your smart Wi-Fi, just type in your email address. On the next screen, you should see a message indicating that your router has been found. Your smartphone will then receive a notification and ask you if you want to download the linkless app to control your router. Lastly, please note that if you are a new user, you will next need to register your router. For more information on how to do so, please visit our website. I can't type in my email I'm already registered. I want to connect with my smartphone just not using my email. I clicked on the notification that you gave me but I don't see anything to move further to connect my phone to my router. Can you help me?
39:00
Speaker 2
picture. Click on that picture. yes, that is. okay, the sign in page it will ask you for the router password, right? access. no. oh, no, you don't have to uh use your link to Linksys Smart Wi-Fi account. can you scroll below if there's a local access?
39:00
Speaker 1
bottom terms of service privacy, third-party license statement and user license now, that's it. nothing else under my router, my router dot local. By the way, the parent node, there there is a a Mac address on it that doesn't help us, right? Okay. Oh, I see the password. Yeah, the password on the router. Yeah. Where do you want me to put that? In the email address. Just put it in the router password.
40:00
Speaker 2
No. Now, uh actually you're already on the web interface. It's just that, um, it's asking you for an account, when you can actually access your router using the router password. Instead of the email password. Okay. Yeah, router password. No. Uh, uh on the screen you will
40:00
Speaker 1
Yes. [silence] It doesn't say that. It just says sign in. It says email address and then underneath it password. [silence] Texas. Yes. Okay. How about how about don't have an account, click here or forgot your password. [silence] Create a new account.
41:00
Speaker 2
see an option to log in using your email and password or the router password only. Because if you sign in with that email password, that is your account that is linked to your mesh and the other areas. So you could not sign in using the email password. So that's why I want to, uh, I want to know if there's another option to sign in without uh, using the email. Uh, yeah, you can try that. Yeah, you can try that. Uh,
41:00
Speaker 1
It says, create a link to Linksys Smart Wi-Fi account. Do I want to create one? I wonder if I should put it under my wife's name. Is that better if? I know, I know, but I, yeah, but if they, if they send me an email to do something, she's not here so I can't read it. Okay. Okay. [silence]
42:00
Speaker 2
Yeah, try to create another. Yeah, it would be better if you use your wife. Yeah I see. Or try to use your email try to use your email. You're just creating a new account um or another account. Try your email and see if we could proceed. Because usually when you click on the mobile
42:00
Speaker 1
Mm-hmm. Mm-hmm. Okay. Almost there.
43:00
Speaker 2
picture the two mobile image you will be routed to the sign in page where the links is Linksys Smart Wi-Fi will ask you for the router password or the email account but since you cannot see the option for the router password and we have no other options but to create another account [silence] Okay.
43:00
Speaker 1
Okay.あリンクスほススマートワイフアカウントfor J. RoseおCool一we did it different email than normal, uh, and, uh, it says... because I had two accounts, but somehow they merged, so whether I put in one email address or the other, it comes up as Texas. What do you do now? You can't delete one of my accounts. I got.
44:00
Speaker 2
Okay. Okay. Yes, [silence] you can't. Um. [silence]
44:00
Speaker 1
Mm-hmm. Pull it. There it is. Yeah. Yeah. Yeah. Yeah. Yeah. and all of the, what do we do? It says, down it's down and it's loading the length. That's up. It only says, it says, download the app. So it's all about the app. And then the only thing is there's a picture, there's two pictures of a phone, and there's one picture of the length this logo.
45:00
Speaker 2
can you go back to the page? let's try. Can you close that again? Close that tab and then open a new tab and let's try to open it again, um myrouter.local. When you see that page, download when you when you see that page, um what other options can you see there? I need you to click on the picture of the phone, the two phones. [silence]
45:00
Speaker 1
Okay. Yeah, it said. It says sign in, use your Linksys Wi-Fi account to access your home network from anywhere at any time. Email address, password, forgot your password, don't have an account. So we tried to don't have an account. Click. Don't have an account, that's it. No, no click here for local access. Nothing. Okay. You want me to use the password. [silence]
46:00
Speaker 2
Once you're there, can you tell me what's the screen of the sign-in page? What do you see there? So there is no click here for local access? Did you scroll below? That's the last. Okay, what about the email password? Try to log in using the email password?
46:00
Speaker 1
There is no speech or silence in the provided audio.
47:00
Speaker 2
Yes. Uh see if you can log in using your uh account. Sure. Yes sure. Uh huh.
47:00
Speaker 1
Bergman, from and from not, Jay Rosen. OK, let's try this. OKInvalid email address or passwordSorry, I'm getting an invalid email address or password. Yeah. An invalid. Yes. Uh, do that where again? And it links his. I'm sorry. Links is what? Oh, S. S. M. A. R. I'm sorry. Wi-Fi. Yeah. Dot com. There it is.
48:00
Speaker 2
You've got an invalid... OK, can you try to type in on the address bar instead of the mail router? Can you type in LinksysSmartyFi, close that tab and open a new tab and then type in the address bar: Linksys, L-I-N-K-S-Y-S Smart, S-M-A-R-T, Wi-Fi. Mh-hm, yep. Mm. S-M-A-R-T Wi-Fi, so LinksysSmartyFi.com. Hit enter.
49:00
Speaker 1
Mm-hmm. Smart Wi-Fi setup. Yep. it's just a lot of words about linkss.com smart Wi-Fi setup. There are various ways of connecting. A lot of a lot of a lot of words. How to set up linkss smart Wi-Fi using smart setup wizard. How to log into linkss smart Wi-Fi router. how to change linkss extender password. How to change linkss Wi- is there a search? Yeah, let's see. Yeah, there there's a search. Yeah, there's a search. Yeah Linkss. How it it comes up as Linkss? Yes, smart. Martes S N A R T s Wi-Fi calm.
50:00
Speaker 2
What do you see? [silence] So are you were not [silence] Is that a search results? Uh did you type in the links - on a - did you type in the linksysmartwifi.com on the address bar? Yeah so L for the linksys.
50:00
Speaker 1
[silence] [silence] Okay, so that, what I, what I pulled up, what I pulled up is not what you asked for. It probably is a bad address because it threw an S in there. Snartwifi.com Snartwifi.com. Yeah.
51:00
Speaker 2
CONNECT Lexus S-Y-S then SMART Wi-Fi.com So, Linksys smart Wi-Fi.com. Smart. Mhm And when you hit enter, you are directed to a search of S-O-L-U-T-I-O-N-E-S.
51:00
Speaker 1
Yeah. it says, install the app. Linksys smart WiFi does not support your browser. Install the Linksys smart WiFi app for iOS to continue. [silence] [silence] Mhm. [silence]
52:00
Speaker 2
you should be directed to the link see Linksys Smart Wi-Fi see um since we cannot u access your routers web interface because of your account and we cannot see the option for a router password Okay. Can you try to type in this instead of open a new tab again and let's try to log in using the full user interface path of your linksys router which is[silence]
52:00
Speaker 1
Thanks. Let's go ahead. forward slash local. Say that again. Oh, dynamic. Okay, thanks. Okay. So, we I, we have the index dot HTML. I got everything correct. It was slash it was slash index dot HTML, correct? Okay. Yeah. Okay. So. Should I return?
53:00
Speaker 2
Index, yeah, index, I-N-D-E-X dot H-T-M-L. So, I'll repeat again, yeah, I'll repeat. My router.local slash UI, the letter U-N-I, slash local slash dynamic, D-Y-N-A-M-E, slash index dot H-T-M-L. You got it correctly? Okay, hit Yes, dot dot or period dot H-T-M-L. All right? Hit enter, Yes. And tell me what do you C?
54:00
Speaker 1
Let's get you up and running down one more Lenovo set up. As the same sheet we had before the My router. It just went to myrouter.local. Hmm. Mhm. Yeah, yeah, yeah. With the Starlink, it comes into a router and then [silence] But the connection to Starlink [silence] you want me to [silence] you want me to disconnect this? Hmm, okay. Yeah, it goes from the router and then it goes into a thing.
55:00
Speaker 2
Let's try this uh Jeff. Can you uh try to unplug your parent? No, from your Starlink router. I mean, Starlink is it your your Starlink is router, right? Oh that that so that could be the reason why that could be the reason why we couldn't not access directly to your So it could be the reason why we couldn't not access our 192 because your Starlink internet access is also router. Okay.
55:00
Speaker 1
called the Ethernet. It's got another little box called an Ethernet connector. So you want me to disconnect the Ethernet connector from the Starlink router to your router to the parent node? Uh-huh. Correct. All right. Hang on there one second. Oh. [silence]
56:00
Speaker 2
so you mean to say you have a Starlink router and then there's an interesting line which connects it to your Linksys router all right I need you to unplug first your Linksys router from from its connection to your Starlink because I want to access how your router's IP address offline so let's try to disconnect your Linksys router from
56:00
Speaker 1
Okay. That's this one. Yep, it is disconnected. And it turned red. Is that UI and all that? Okay, I got it. You know, Well, I thought I would have it. Okay, my request blocking that. [silence]
57:00
Speaker 2
it's connection to your internet provider. Okay. So just unplug the cable. The Ethernet cable connecting your Linksys router to your internet box or sound bird or whatever it is. Okay. Now all right. Now okay. That's fine. Now I want you to open a new tab and then try to type in again myrouter.local/ui. Yes. What do you see on screen?
57:00
Speaker 1
HTML. Google suggestions. OK, so I guess I'm going to have to type in whatever you want from scratch. So start with My Router. Okay, got a little ahead of me. I got My Router.locals/ UI forward slash local. Shoot. They [silence] got a little ahead of me.
58:00
Speaker 2
mm-hmm. So try to type in, yeah. MyRouter dot local slash UI slash local slash dynamic slash index dot H-T-M-L.
58:00
Speaker 1
I'm sorry. No, I lost it all again. My fingers are too big. Myrouter.local. local.../ Summer.../ local. local/ local...
59:00
Speaker 2
That's right. UI. Yeah, forward slash after the UI local, and then slash dynamic. Slash index. Dot HTML.
59:00
Speaker 1
My router. local forward slash UI forward slash local forward slash dynamic forward slash index HTML. that's the one right? Huh well the farry couldn't the farry couldn't open the page because the server stopped responding. um-hmm. Well I'm probably not we disconnected from the Internet so I'm not I'm connected to develop setup 349. Do you want me to do you want me to go to network it the no Internet right. [silence]
60:00
Speaker 2
Yes. Speaking. MM-hmm. Let me see. Mm-hmm. All right. Okay. Um, I want to know, yeah. Um, Jeff, I want to know, yes. I want to know if your a Starlink, uh, how many
60:00
Speaker 1
[KEEP_UNCERTAIN] Well, it's it's there's the signal comes in from an antenna on the roof. It comes into a box I'm calling the router. Um and then uh that has a cable, it leaves there and it goes into my um ethernet. Where are we going to go We're going to go We're going to go in there. Where are you? Oh, here it is. The ethernet box. And then out of the ethernet box comes a blue, what do you call those cables? Um with the clips. And that clip goes into your router. Your parent node. So it's antenna to router to ethernet.
61:00
Speaker 2
Mm-hm. Mm-hm. Mm. So your parents' notes, all right?
61:00
Speaker 1
Starlink. Can I do it on my computer? On my, I got a PC. I have my wife, and she's not here. She'll be back shortly.
62:00
Speaker 2
So, I need you to connect... connect back your parent now the device that I need you to connect it back and let's try to how about using another device and then download a Linksys up on that device? No, because the Linksys is app it's only for phones, but do you have another phone? Or we can or we can try to uninstall that Linksys up. [silence]
62:00
Speaker 1
Sure. Okay. So you want me to delete the links this is on my phone. Okay. So you want me to delete the links this is on my phone. Remove app. Delete app, right? We'll delete it. It. Yes. It. Yes. It Yeah, um, I, I, I, I deleted the app, that's all I did, I just deleted it, and it, and that was it. Um, so anet
63:00
Speaker 2
this app on your phone and then download a new one system. So that we can try to lag in using the one system. Yes. And then download again, yeah delete Delete the app if you could clear the catch and the data because that app was setup using your previous I mean using the other one system. Up okay. Okay, then download the app.
63:00
Speaker 1
Linksys, Linksys Velop, Linksys router, Linksys Smart Wi-Fi, Linksys extender. Yeah, there we go. So, when I opened it up, it said download. So, am I getting my same app? Yeah. Set up a new Wi-Fi mesh network. Developing mesh routers.
64:00
Speaker 2
the one that has the link sys logo? L L Linksys app try to download it and let's see if we get a new. Set up a new Wi-Fi.
64:00
Speaker 1
allow link easily to find Bluetooth devices yep yep disconnect and remove your old system yep got that plug in Okay, I'm at the screen that says connect the router to your modem and a source of internet plug additional nodes into the power by the way all the nodes are blue back blue again and the parent note's blue right yeah sure okay
65:00
Speaker 2
Mm-hmm. Oh no, wait on. I think I got this incorrectly. We already have set up your nodes. So can you close the app again and then open it again? Because we I forgot. We already set up your nodes. So it should be manage.
65:00
Speaker 1
should i get ready managed right? can i uh... so it says login create a new account it's going to do the same thing it's going to i'm sure cuz I don't have a new email address to give it. I'm sorry. says what? yeah yeah and it has yes it shows router password. So put that in there. It says the login which just got it. I got it. So it says go to your phone's it says go to your phone's settings and tap on WiFi.
66:00
Speaker 2
it should be manage your wifi yeah close the app and then open it again and then select manage your wifi and then once you can select the manage Wi-Fi select your wifi name of your linksys. login. it says login and it says login and it doesn't show any router password. okay select that select that router okay and then type on the router password
66:00
Speaker 1
from the list. Which Wi-Fi should I be selecting? Okay, go back. Okay, go back. I won't be connected to the internet then. I don't think will I. Okay. I'm connected there. All right. So, I'm connected to develop. Okay. I'm connected to develop. Setup. Now. What do you want me to do? Go back to the app? Okay. I'm back there. Once connected return here. Okay. loading the setup experience. Terms and conditions. Agree. Connect the router to your modem or source. The same pages like I'm setting it up. Make sure everything is
67:00
Speaker 2
Uh, it should be developed setup of your linksys. No, you're already connected to your Internet because we already set up. Mm-hmm. Mm-hmm. G-g-g-Go back to the app.
67:00
Speaker 1
it's starting up. Node light is solid. Now we're checking for internet. Takes, okay, name your Wi-Fi. Great, we're there. Uh-huh. Uh-huh. Vermont, uh, Starlink. I'm so happy if this is working. Starlink. Uh, Wi-Fi passwords, create a password. Anyone, huh?
68:00
Speaker 2
Okay, that's good. We're all ready. So you can now create your wifi name. Yes.
68:00
Speaker 1
Let's write it down. Don't wanna forget it. So now is asking me to log in. It didn't ask me. It and it says password. Login password. Okay, wait, I just put the password in. I'm sorry. I got I'm I'm getting a little confused here with all this stuff. Hold on. I got it.
69:00
Speaker 2
[silence] okay so [silence] okay [silence]
69:00
Speaker 1
All right. See it wants you to put in an email address. Yeah. So that's going to be the problem I think, right? Or the email address and password combination is incorrect. Try again or reset your password. [silence]
70:00
Speaker 2
OK, just try to type in the email address, but I'm really confused why it's always asks you to look in password when you can actually access the app using the router.
70:00
Speaker 1
I just put in the password, but it didn't ask me for an email address. That's what I understand, what email address is it tying that password I just put in, too? I could try my other email address. It would - it would - you take the one or the other, right? Please. [silence] No. [silence] Because I I couldn't. Yeah, I know, I I I I didn't put in the router password, I didn't think. [silence] Yeah, it's still saying, I've tried both my email addresses for the password I just put in, and it's saying the email address and password combination is incorrect. Try again or reset your password. Do you want to try to reset the password?
71:00
Speaker 2
Yeah. I want to know, Jeff, when you first open it, it didn't ask for a router password. [silence] Thank you.
71:00
Speaker 1
Again. Okay. So reset password says email address. We'll send you an email with a reset link. So which I'm just going to send them this one. Yeah, I'm trying to think of the one that they wouldn't have J Rose. But they got them both. 101. I'm afraid he's going to come back and say we have an account already associated with this. But I'm asking to reset the password. Password reset. Check your email. We'll send you that in circles. That's done.
72:00
Speaker 2
Yeah, try, try to reset your password if you can access your email and change it. Use your idiot email. So that it they try to check your email.
72:00
Speaker 1
Links-E-smart there we go we need to reset your links-E-smart Wi-Fi account password okay, so hit this link link to Smart Wi-Fi enter your new password verify password I see thank you okay we'll put in a new password yes
73:00
Speaker 2
[silence] So I think you will have to create a new uh password for your email.
73:00
Speaker 1
[silence] Okay. Password changed. Now, I've got Scholzela login. What do you want me to do with this? [silence] What's next? Go back to link this and log in?
74:00
Speaker 2
[silence] Is there a way to pay cash? [silence] "Yeah, if you want to do your payment in cash or tips, you can make the necessary payments." [silence]
74:00
Speaker 1
Yeah, I'm doing it right now. I'm just talking it in. Okay, so it's, uh, logging me in, linking to your account, creating login access,
75:00
Speaker 2
Are you able to [silence] access it now? Because I think your email will still have to save the settings and [silence] I don't know if you will be able to access your linked products [silence] since you just made some changes on your email [silence]
75:00
Speaker 1
[silence] Configuring your Wi-Fi network again. Uh-huh. So you think once this comes up, we'll we're ready?
76:00
Speaker 2
Is there a way to skip that? Is there a way to... [silence] Okay, I think you're progressing now if it's configuring your Wi-Fi network. Because that configuring Wi-Fi network, that's already on the last end of setting up using the linksys app. [silence] Yeah, I think once the configuration of network is done, you will then be... I think it will ask you to connect again to the new Wi-Fi name you created.
76:00
Speaker 1
Star Link for months Star Link Link just created. Now let's connect to your new Wi-Fi. Okay. This great. Yeah. Yeah, I got that. I go. Yeah, okay. So what do I do? Yeah. [silence]
77:00
Speaker 2
Okay. Connect to your new Wi-Fi, the Wi-Fi you created. The one you created, was it Vermont? Oh. Mm hmm. Uh you will see that on your phone. On your phone, available list of networks. It should be listed under that. Okay. Connect to that. Once you see that Wi-Fi name you created, connect to that. And, of course, you need to type also the new Wi-Fi password you created. New Wi-Fi. Once you're connected, go back.
77:00
Speaker 1
yeah. OK, I'm connected. Now back to the app. Step one we did that. Step two, once connected, return this app then tap next below. All my nodes are red flashing, but I'm looking for your child nodes. Here we go.
78:00
Speaker 2
presented to the Lynx is up, and once you're on back on the Lynx's app, I think it will tell you that your Wi-Fi is ready and it will you can go to your app dashboard. Mhm. [silence] Okay.
78:00
Speaker 1
your network router showing my three nodes and their names. Next, help us, help you. That's fine. Yeah, yeah, yeah. Next, automatic and air reports links. Okay, good. I am not I can say, so for months, Starlink is ready. Connect your devices to your new Wi-Fi. Go to dashboard.
79:00
Speaker 2
Are you on the dashboard now or the page of your app that's... Mm-hm. Okay, so I think you're good now. You go to the dashboard. You will see how your Wi-Fi or parent node is already connected and online.
79:00
Speaker 1
Okay, yeah, I got one device's, one device's, four nodes. Perfect. That was a lot of work. Okay, so. Perfect. You did an amazing job. That was a lot of work. Awesome. Yeah. Yeah. Thank you so much. You know, I forgot your name. A-Y-S. Ice. Well, thank you Ice so much. I'm Jeff and I appreciate all your help.
80:00
Speaker 2
Okay, that's good. So we already set up successfully then. Thank God we already passed that hurdle. So you have now, yeah, you have now the Wi-Fi name of that mesh system in that area in Vermont. Okay. Everything's good now? Yeah, you also did great for your patience and understanding on setting up your nose. So, everything's good now, yeah, yeah. Okay. All right. Thank you for calling linkses. Uh, AYS. Yes. Yeah, it's my, my pleasure to assist you. Thank you also. [silence] and ask him
80:00
Speaker 1
All right. Thanks. Thanks. All right. You have a great night. All right. Bye-bye now.
81:00
Speaker 2
So Jeff, uh you did great on setting up your note, okay? So, Yeah, you too. You're welcome. And take care, have a great one. Bye, bye.
81:00