Speaker 1
This is Gerald Pig. J-E-R- A-L-D. [silence] Hello? Yes. Since last week. Like last Thursday. I'm sorry? The model number. I've got to hang on. [silence]
00:00
Speaker 2
Gerd, yes, you're there. Since when did the problem started? All right. You what is the model? Model and Serial Number of the router.
01:00
Speaker 1
These models are yeah okay so it is the model number MX 6200. The serial number is 810 m2bd07923. The color of the light is blue solid blue. And too. And you can switch the other notes so bring in the other
02:00
Speaker 2
Go ahead. Is Your solar. What is the color of the light on the router right now? How about the two? How many do you have? One or two? Can you bring the other node nearby as well? Huh? No, no, no. Just bring it nearby.
02:00
Speaker 1
Um, I'm sorry. Okay. All righty. Okay, it's nearby. Okay. I just turn it all on is, um, blue. Oh, excuse me, there's a couple of the other one. They're both solid blue right now. One just, yeah, it's solid blue. Yeah, why is the blessing blue looks like? Yeah, so one is blinking blue. That's about, yeah, one's blinking blue. Pardon me. Okay. Okay. Okay. Okay. Okay.
03:00
Speaker 2
All right. Plug it back and tell me what is the color of the light. Wait until it becomes solid.
04:00
Speaker 1
One is solid, one is blinking, Well, I don't know why they're right now. I believe it's the child node that's red and the mother is blue. The child node is now white. Oh no, it's black and white now. If so, the mother is now red. So. Okay.
05:00
Speaker 2
Tell me now, what is the code of the light? Okay, the one that is red. What is isred it the mother or the child? Okay, can you press and hold the reset button on the child? Oh. Okay. Can you press the reset button, hold it for Thirty seconds, three, zero.
05:00
Speaker 2
Okay. Okay. It will bring one more.
06:00
Speaker 1
yesterday still a lot of people on Facebook are completely desperate and afraid what it's going to be like
07:00
Speaker 2
Blinking blue. Wait until solid.
07:00
Speaker 1
No, it's still blinking blue. Blinking blue quicker than before. Not that quicker, maybe just more steady. Copy that. Yes, now solid, yeah. Mm-hmm.
08:00
Speaker 2
now solid blue solid all right go to the mother node and then I need you to press and release do not hold press and release the reset button one press per second and do it five times one press per second and do it 5 times
08:00
Speaker 1
Solid white now it's blinking solid blue
09:00
Speaker 2
How's that?
09:00
Speaker 1
Black and white. The default Wi-Fi, either on that or you mean my for Verizon. The default. Yeah, it says the lab setup 52. Is that what we're talking about? Or okay, zero zero.
10:00
Speaker 2
The mother node is not online. Can you verify? Can you give me what is the default Wi-Fi name of the mother node? Okay. Now underneath the mother node, underneath the mother node, turn it upside down. Yeah. Step on.
10:00
Speaker 1
That's fine.
12:00
Speaker 2
Yes, try to connect it. It will ask for a password. The password is underneath the router. [silence]
12:00
Speaker 1
It is blink and white.
13:00
Speaker 2
All right, what's the color of the light now? Blinking white okay mm-hmm. Something is wrong.
13:00
Speaker 1
um said it again uh all regarding um the setup of the initial Wi-Fi when it first changed and I called regarding a uh adding the guest um wireless account. Uh this is my third time calling but this is for the matter of the internet going down which I understand because a plug was in the wrong socket it appeared. Um but they are now both solid white FYI a yes I'm connected to the developed setup yes.
14:00
Speaker 2
you fill on me many years ago you filling come twice to name yet um all right can you check in your mobile phone you want connected right you have internet now we ah
14:00
Speaker 1
Yeah. I, changed it when the new internet was set up to hear for at all. Um, okay. We're gonna have are settings. [silence]
15:00
Speaker 2
Can you open the links up? Did you change the Wi-Fi name? Or you keep it that way? Mm-hmm. All right. Tell me what do you see in the links? Yes. How's it? mm-hmm.
15:00
Speaker 1
contending in Champagne has no internet connection. That was last one. Okay, it found a new network, added to account. We out for enter your router password. So that's the password on the back of the, huh? That's the password on the back of the Verizon box, right? Yeah. huh. Okay. Okay. Reset password. Bye. Okay. Okay. 1 4 6 6 7
16:00
Speaker 2
go to the router password no no no no it's different ok there's an option for you to reset the router password can you see it select the reset and it will ask for a recovery pin it's underneath the router turn it upside down
16:00
Speaker 1
[silence] [silence] Can I set my new password like the old one? [silence] I don't think I have the internet. [silence]
17:00
Speaker 2
Yeah. As long as it's much the required, there's a rule for that one. P Roger's thin, click that one click. Go to the Way Find settings. Okay, this is where you change the Wi-Fi. You can restore your old Wi-Fi name and password. You just need to override it. [silence]
17:00
Speaker 1
restarting, your, wi-fi, now, it, it, it, actually, is, there, [silence]
20:00
Speaker 2
Today, I'm going to talk about pizza..Error: Pizza, one of the world's most beloved foods. I just go ahead.
21:00
Speaker 1
you saying, go through, okay, they got Wi-Fi settings again. Guess network that goes to, that goes to then changed it. We can't, you can get your medicine until tomorrow. It's going to be 20 some, 26.
22:00
Speaker 2
Do do do the same on top left side of the screen, you can change the Yes, fine, fine. Yep. Yep. Yeah. Yes. All right. Just for information, Jared, you may be interested in this info. Your hardware warranty is up to December 29, 2027. Now, anything happens to the hardware, goes down, would not work. We can't replace now in terms of phone support.
22:00
Speaker 1
How long how long was that it lasted. It was just a year. three years. I've had this for three years. I haven't had this for three years. Are you kidding? Right? And so the hardware warranty is up already. Did you say it out loud? Uh, so what are you saying? It's um, uh
23:00
Speaker 2
There is no limit even if the hardware is already expired you can still give us a call we will have. All right. Uh, hardware? No, three years, your router. Ah, no, no, you have it since September 2024. Sorry. No, no, 2027. You have 25 this is 27. So, December 2027 is your hardware warranty. Three years. For the phone support is unlimited even if the hardware is already out of warranty as long as it is powered on we can recover it. Yes, just give us a call we will have.
23:00
Speaker 1
Right. Right. Thank you. It appeared they are both solid white. Um, the, um, wireless, uh, the, um, networks have been saved. They are here and we are up and running. Okay. The cable person told me to, to put it, told me to put it somewhere, um, he said to put it by the extender. Do you you agree with that?
24:00
Speaker 2
Now, tell me. Uh, check if your Wi-Fi is now stable, and your guest network is also stable. Can you check the available network? Yes, all right. OK, now one more thing. Uh, to verify whether the child node is in a good location, go back to the dashboard where you see the devices and the nodes. Click the nodes. Go ahead. Now, you will see router and a little bit, yes, but there is another person walking. Go ahead. Check the top. Um, search.
24:00
Speaker 1
Okay. Okay. That's good. I'll cry. I'm, I'm, uh, it currently said the signal strength, I'm sorry to go on. Um, signal strength is 35 db, m, the negative 35 db, m rather.
25:00
Speaker 2
Better way to do this one. When you click the nodes, one of the child nodes, click that one, it will pop up the value for your signal strength. The value you need to maintain is not more than negative 69. Go ahead. Open the child node. [silence] Yes. What is the value? - 69. [silence] What is the value right now in terms of dBm? Negative something like that? [silence] Signal strength. [silence] Negative, okay. [silence] When you move it, and then wait around two
25:00
Speaker 1
Okay. I'm sorry to go down.
26:00
Speaker 2
Three minutes, then the signal strength, we change. Do not cross the negative 69. If you go 70, 80, 90, then it's not a good location. Change it. Okay? That's the only thing. Okay, try. I will wait for you. Great.
26:00
Speaker 1
the ethernet cord, where did that say, this plate, answer number, let's run through my thing, this one, right, so here is, is it into the extender, currently, I just did that, but I was
27:00
Speaker 2
okay. The internet is going inside, okay? The Ethernet is for outside. If you wanted to connect other devices that is outside to get the internet, ah, you'll use the ethernet. The internet is coming from the modem and then goes to your router. Again, again. Can you repeat? If, can you repeat the question?
27:00
Speaker 1
The question was, um, there's plug, the ethernet for is now currently going from the child node into the router. I mean, into the extender, or. It's okay. Um, a floor above the, um, the, the other. The other thing. And because they had one of those, those, those coaxial cable, looking things coming out plugged into it. The extender is the, um, additional extender that was provided by Verizon. One, I have it on another level of the house. Model of that one is, um.
28:00
Speaker 2
mhm. What is the model of your extender? Ah okay. You put it on the Internet port side. You're meaning when you say the extender that the other MX-600, right? Ah okay. What is the model of that one? [silence] Ah okay. Ok.
28:00
Speaker 1
It's the Horizon model number E that says 3, E 3 2 8 8. You just want to extend it. Go ahead. [silence]
29:00
Speaker 2
Severity. correct I got it. Yes, you can connect this coming from the ethernet port of the child node. You can connect it to the extender wired. But I believe this extent, but this extender will work with also wireless. But if it's too far
29:00
Speaker 1
So on the extender, it says [silence] ethernet and then the other internet rather and the other thing has like these lines pointing in either direction. So which one should it be in? It's either that, okay, that's where I had to plug into. And now I'm gonna look and see what the thing is on here now again, because I've been a little time. And that's it. Okay, so that that's it. For signal strength, it had the same symbol that we're just talking about on the back of the on the back of the Linksys box. Where it says signal strength right now, it doesn't give a number. It has a symbol. And for that symbol is what what I was talking about on the even on the Linksys box. It's the same symbol.
30:00
Speaker 2
coming from the ethernet, not the internet, ethernet on the child node, mr. Hurd go to the extender E 3200 in that connection Ethernet. [silence]
30:00
Speaker 1
okay, they're there no numbers here. I, I, I, I let me, um, let me, um, try closing and coming back and perhaps. Okay, now it says, uh, -45 DB. Okay. Should I go up another level? I have four levels here. This is on the first and the second. Okay. Okay,
31:00
Speaker 2
It's just the same, the number should be, insured it should be okay. Oh, that's good, that's still very good. 69, is a, is a trial, is a trial and never. What if I still good.
31:00
Speaker 1
So, I'm gonna have to move it to higher up, which will be further, you know, far away from the box, the Wi-Fi and the extender. Um, I guess that's all from me, then. Thank you very much. No, thank you very much. Okay, great. Okay, great. Thank you so much. You should do that. So yeah.
32:00
Speaker 2
Okay. All right. Anything else, I can help? All right, then. Thanks for calling, Jared. And then, any time, you can go, give us a call. Even if it's out of warranty. All right, then. Have a nice day, and enjoy. Thank you too. Bye bye.
32:00