V2 Rubric Detail — 668df5be-7bc5-11f1-8…

It's not yet official. But this is the software that we can try to resolve the instability issue of your device, Right. Thank you. And as what we discussed last time, this will be our troubleshooting plan. So we will leave your MX 62 as the parent node. but we will generate a new syslog. Then, we will perform hardware reset on your old M BE 7000 because that's the parent node. We will cascade it instead as a child node. Then once we already have cascaded it using your 100 ft cable, at least they're separated. Then once we make it online, it will just be a date copy type because you're static settings is your MX 62 which is working stable. Then once we have that established, then I can communicate with that M BE You're an NPE-in today. to do reload through TFTP to go to the BOOT ROM again. So actually when you boot it up that ROM will bring it to another IP address because it's out to sensing. But our goal here is we will then upload the beta firmware. Again, that's not an official firmware yet, but thank you for your cooperation. Then once we already successfully loaded that, okay? Then we will just uh going to generate again another sysinfo log and monitor the wireless and Wired the walled connectivity. running on the beta firmware of your MBE. Then of course, for the observation period. We have like the average 24 to 48 business hours, okay? Then once we have identified that the MBE 7000 we're running with the beta firmware is working stable, then that's the only time that we will swap it. Okay? So that uh that would be a great way for us to do the proper isolation. Okay? Thank you so much for understanding. So, uh,

the party software. Would you like that? Okay, thank you. So, uh, okay. So, since you already know what to do, okay, so we, I can just uh, go with the, the normal troubleshooting step. Is that correct? Thank you, okay. So, with your computer, uh, please verify if you are still connected to your name. I believe the network name that we, we, we configured was IHC. Uh, that's the same name, right? Thank you. And if you, if you're connected to it, okay, then could we double check your IP address if it's still the same? Uh, could we, this is a Windows, okay, could we go? I understand that the static IP is on the internet side of your parent node. Uh, we're going to the land side, okay. So, uh, on your computer, okay.

Could we go to Control Panel? Then let's go to network and internet or network and sharing, center. Oh, I see. Uh, you know, I believe you have a mixed computer here. You have here Linux and Windows 10 and Pro and then home, okay? So, if you're using Linux is okay. Uh, you may go to your uh, terminal and let's uh, generate your IF config. So that uh, we can check what's your IP address. Thank you.

We'll just insert the Windows. So that'd be okay with you. Thank you so much for that. Okay. So once you're on the Windows, let's go to control panel. And let's go to network and internet or network and sharing center. Then once you're inside, let's go to change adapter settings. Then once you're inside network, change adapter settings, then let's go to Wi-Fi. Right-click it and let's go to okay. Okay. Then, on the left, change adapter settings. Click it on the left hand, upper left hand part. Okay. Then since this can be connected wirelessly, look for Wi-Fi. Right-click on it and let's go to status. Okay. Okay.

Status, could you tell me first what's your link speed? Thank you. And could we now go to details? And could you tell me what's the IP before address please? Thank you. Please confirm 192.168.1.11, correct. Thank you. And What's the default gateway please? Thank you. Could we now close all the windows that you previously opened and let's open up a browser? I believe uh you can use any browser, but if you have a Chrome browser that will do.

Let's launch it. Then on the address bar, could we clear everything there, and replace it with, HTTPS, colon, then two forward slash, then 192.168.1.1 forward slash, sysinfo.cgi. Thank you. This info dot, uh, yeah. Yeah, uh, S Y S I N F O dot cgi. Charlie.

Golf India. Then once you hit...Yeah, C for Charlie, G for George, I for India, advance, yes, uh, asking for user and a password. uh the username just admin, then please type in your router administrative password. Oh, yes, when we access the web interface, it's the same. Ah, we will double check it first, um, just leave it as is there. Let's open up a new tab, then let's type in that HTTPS colon two forward slashes then enter.

[DOWNWEIGHT] Just 192.168.8.1 and hit enter. Just https://192.168.1.1. Need to the cisinfocgi. Okay. Let's close all the Windows this time, okay? And let's react to. Close all the Windows. Then let's reload your browser and let's retype https://192.168.1.1. Then hit enter.

[silence] [silence] Yes, that's the IP of your router. It's 192.168.1.1. Thank you. Okay.

By the way, uh, I believe we created a new router password last time. Uh, do you have like a copy of it? Uh, I believe. Ah yes, I appreciate that. Okay. if you have the right password, we can try that on that system, uh, XP-CGI. Just cause it's just the same. The only purpose I'm routing to this part is just in case that you forgot your password, then we can just reset the local router administrator password with this, with this type of access. But if you have noted, the local router administrator password, if you

created before, then that's the one that we can try later on to open up your system. Hold on. Okay. I appreciate that. If you have that, then that will save us time, okay? So, let's open up another tab instead. Let's retype https://192.168.1.1/sisinfo.cgi. [silence]

it's case sensitive okay for the username it's just lower case all admin lower case then for the password type in whatever [silence] password we had created last time.

okay, uh, for the password, what's your label there? because there we have different password. you have a password for your link or you have a password for your Wi-Fi, but I believe we've purposely set your Wi-Fi settings. We have because you have three bands, but they have the same wireless password for convenience, okay? that's the one that we had. Okay, so that's the wireless password. It's different from the one that we're trying to access right now. Uh, I believe, okay, that's that's not the one that we're going to type in. If there is a

Do you have another password that you've noted? Okay. So, once we have created your router administrator password, please type it in and label it as router administrator password so that the next time it will be a lot easier for you, okay? So, let us instead Okay. It's okay, because that's case-sensitive, okay? Uh even me. Uh I even had like uh like, encountered that one with my own router at home because uh, I missed one character only. But it at least, I was able to reset it. But I put it back to my original password. So, let us instead uh reset your password, okay? So, let's go back to your

Other tabs. Then, let's try first to type in. If it's still not, then we'll proceed with the reset password and just prepare the recovery password there. It's a five character number. Five-number combination printed on your device. The recovery key. The five-number combination. Uh, I believe it's not forget password. Uh, could you verify if it's reset password that's labeled there? Because it might not be the Ah, that's the one. It's just one field right? For you to type in password, not username and password. Just one field. [silence]

you may, you may type it, uh write this first on a piece of paper before you type it there so that that will be your guide, okay? And you, for security purposes, uh, we have like increased our router administrator password because of the issue a few years back that there's a lot of hacking happening because of the default admin password that hackers are accessing the router. So, the minimum requirement, so it should be at least 10, okay? And it should be a combination of letters, numbers, okay? Uppercase, lowercase, and special characters, and there should be no repeating uh letters, okay? Uh numbers.

Once we are able to successfully create your router password, and we should be able to log in. I apologize for the minimum requirement, okay? But, you may label it, with your small notes. Okay. I appreciate your help, okay? So, thank you for your cooperation. So, once we're inside, I'll just need to double-check. This is our insight.

Okay. Could we instead go to, let's go to troubleshooting tab. Then under status, let's go to report. Thank you. And this report, could I double check with you right now? So your device is the MX6200. Okay. And it has firmware version of 1.0.14.216,738? Please confirm. Thank you. And, and please confirm the serial number, it's still the same? 58W for risky, 10M for Mike, 23E for echo, 0561.

Thank you. And Please confirm as well your Linksys smart Wi-Fi services status. What's showing up there? What's the status of your Linksys smart Wi-Fi services? status. just availability to thank you. And thank you for confirming. And could you verify with me your Internet connection type? Is it showing there as static. Internet connection type. Thank you. And first octet of your IP is starting two three. Correct. Thank you. Okay. So everything's still okay. So, could we now go back to uh open up a new tab. Let's now generate diagnostic.

200, is info, then the date today.Thank you. Ctrl A. Click Ctrl A, then Ctrl C. Then let's open up NotePad, then let's Ctrl V or paste. Thank you.

uh, Justin MNC, then underscore, MX 6200, cis info, then, underscore, the date today. [silence] Thank you. then, let us now proceed. Let us go to your MB7000, but, we will cascade it to the edge, okay? Because you have, like, a long internet cable. [silence] That's our, that's our goal. So that we will be working independently. Okay? So let me know if you have now transferred your MB7000 to the other area. And we'll be using the 100 ft ethernet cable. Uh, yes, that's our, like, uh, uh, what we had, uh, agreed last time. So that it will be working independently. And we'll then be able to, to observe it. Because your power is working fine. I don't want to, to make your internet go down, okay? Because that's our goal. To really check if the new firmware is really a solution. And if it's not, then we'll proceed with the replacement, okay? So I know it's a long walk there, 100-foot walk. Okay, but I appreciate your help for that.

hap okay okay I appreciate that yeah because their power supply is not like it it should be used for for that part okay because especially if we replace it it should be one whole set okay huh

Let me know once you arrive on that other location of your building. And we will not connect the MBAR to the. 100 foot ethernet cable yet okay we'll just we'll just turn it on then once it's ready and that's the time that we will proceed to the next step Okay. [silence] Don't plug, don't plug the Ethernet cable yet. Just only the power. Okay, thank you. Okay. So, let's wait for it because the device will reboot within 1 to 2 minutes. We'll just check what is its stable LED. Either a solid red or a flashing red. That's the one that we need to check. Okay. So since it's solid red, okay. Then the next thing we need to do here is we

We will perform reset on this note. And you know already how to perform reset, right? [silence] Yes. There's like a like a reset, a small button. [silence] Okay. So, you need to press and hold it. So, for an average of 20 seconds, but the important part you need to check there is the let indicator. When you when you hold press and hold it, it will first the solid red, then it will change to flashing red, into fading color, turn off, turn bright again and turn off. And once you see a blue LED, that's the time you release the reset button, okay? Release. [silence] Thank you. [silence] Okay. [silence] So, we'll just wait again for the device to fully reboot. Then once it's fully rebooted, it will stay solid blue. [silence] Okay. And while you're while you're waiting for the LED to lead solid blue, [silence] Thank you.

you may check the the print there. the label. It has a default as this ID. It usually underscore velvel setup and the last three characters of its MAC address. and it has its own default Wi-Fi password. okay? because we're just going to communicate with it locally. okay? Or unless you have an extra ethernet cable that you can connect your computer wired to it. That should your computer has the LAN port. Oh, I really I really so sorry for doing that. It's okay. Uh uh you don't have a computer here right now. Am I correct? Oh, I really but uh not working. You mean to say like uh not functioning or uh not connected.

Ah, I see. [silence] I see. [silence] Okay, so it's a [silence] really a non-functioning computer on this area, correct? [silence] Okay. [silence] So, as what we discussed last time, okay? [silence] So, we will make your router here work independently, okay? [silence] And we will purposely create a different name so that you will not be misled that you are connected to the MX62. [silence] Okay? [silence] So, we're just going to set it as an independent router, and we will generate a simple log because I can see the starting and the next date, so that we can compare if it has rebooted or whatever is the system, actual system happening, okay? [silence] So, so the computer that you're going to bring,

Is a computer that is capable to be connected wired, correct. Okay. So since uh, that's great, yes. I appreciate that. Okay. Since uh you have that, then let's bring that at least it can also be connected wired directly to that other end of that long 100 foot cable. Okay. Thank you. Okay. Then that that is done with the reset. Thank you for.

Performing the right reset. By the way, uh Tyrence, after we're done with all the necessary isolation steps, I'll be sending you another email for you to uh share to us the system log of your MX-62 that we generated earlier and the new system log that we're going to generate with the MBE, so that that will be my basis for monitoring your MBE. Okay? Thank you. And by the way, uh the email that uh the emails that I uh I was sending last

this Vermeer. I believe I, I was able to send it to your email address last time so that, uh, we can just click it and download it to your computer, okay? So we will temporarily, uh, connect your computer directly to this 100 foot long cable. Uh, let me double check. Uh, the same email, uh, on the record. It's Tyrin Mincy at gmail.com. So once you have, uh, connected your Windows laptop to that 100-foot long cable

This, this cannot be reused anymore, and you can also terminate the session anytime and if the session is left idle, it will automatically disconnect. Okay? And it is recorded for the purpose of I'm only allowed to access your networking files. Okay? And I will not do the remote access without you with me. Okay? So, the session ID is 708022204. And please type in your name and click join. And please read the terms, then download the file. Then after you downloaded the file, look for that file, usually in your downloads folder, run it. Then please do grant me access. [silence]

So after you have a success when you downloaded that file, because that file is the one that we're going to use and by the way, after we are done with the remote access, you can freely delete that file from your downloads, okay. Okay, I can see your screen now. Thank you for allowing me access. Let me proceed. We've got the robot set up for Foley. Just want to double-check. I just want to double That we used last time is, this is a gigabit. I'm double checking my my notes for a few seconds. Because I'm seeing earlier it was just 100 MPS. Do you see these links, Steve? I'm just checking maybe it was just 100 MPS. Just checking. Yeah. But this long internet cable is connected to a switch, right? Like from the MX62 because Mx has limited ports, then there's a switch before a long internet cable. Am I correct? Okay. Hmm cablemodem to the MX 6200, then from from MX 6200 to switch. Okay. Okay, thanks. Okay. Thank you. I'm also double checking my notes, uh, is if I have taken note of that switch. Wait for a few seconds. It's not linkus, right? It's waiting for a switch there.

Q box, like letter Q and box. Ah, OK. Okay. All one word or two words? E-box. Ah, key box. Thank you. Do you know what's the model of that key box, uh, switch that you have there? Mm-hmm. Afflex. Mm-hmm. [silence]

Thank you. Mm-hmm. Okay. I appreciate that. Let me, okay. Okay. I appreciate the information. I was able to uh check by the way uh using internet that your uh key box SFE 08-A is an eight port, fast Ethernet and managed switch. So that's the reason why I'm seeing that [ silence ]

Okay. [silence] uh so I I know that you have uh you are back for just an activity, but I'll set your expectations. [silence] I understand that based on our documentation, uh you have subscribed 300 MBPS, okay? from your internet service provider. [silence] but using that switch, it it will just be a bottleneck. [silence] It will just flow there, 100 Mbps, less uh overhead. So you may be averaging only about 190 plus Mbps going to that link. [silence] Okay. Thank you. I thought it's the the cord that's having issue or the port on the MX62 because the MX62 is all gigabyte. [silence] Okay? But thank you for your cooperation. [silence] I'm now relieved. 'Cause I got worried. Okay? [silence] Yeah. [silence] Yeah, I got worried earlier. [silence] because well, why is it like this? because I I was able to check that uh it was uh giga[silence]

**Female voice:** A gigabit last time, okay? Thank you. But this is not an issue, okay? Yeah. And make sure when you buy a switch, it should be gigabit. Because fast Ethernet, it's just 10/100. If you have a gigabit, it's 10/100/1000. Okay? And it's auto-centering. **Male voice:** It's okay. **Female voice:** No need to worry. As long as this still is functioning, okay? And you don't need to have more bandwidth in this area, okay? What's important? If you have the stable connectivity here, then the wireless should be stable as well, okay? So thank you. At least, I'm not really, okay? I was really worried when I saw it earlier. Okay. I'll proceed now. [silence]

I'll go to your Wi-Fi. The purpose here is I'm going to communicate to your router, okay? And from there, I'll be able to update it. But I'll just minimize this. I'll just put open a new tab and paste the firmware. Okay? This is a link. Wait for a few seconds. Getting the link now. Okay, there. I found it now. [silence] Okay, so it's now downloading. That's the latest firmware. Ending [silence] 9. Okay. Just double check the files size, okay? Wait for a few seconds. Just double checking the filesize. Yes, it happened to me last time that the computer itself, only the browser, particular browser is not downloading the firmware properly. And at least I was able to, [silence] check it I use a -- like a different browser and a computer and it was the right file. Okay. because if it's corrupted, it's way, way lower. Like even lower than one fourth of this actual file. Okay. That's okay. [unintelligible] No, no need. I believe it's the right one. Okay. Okay. That's the right file. Thank you. So let me now proceed. So it's saved on your downloads. Okay. So let me now proceed. I'll communicate to orally while connected wired to your internet cable.

Okay, so I'll click next. Correct? Thank you. Okay. in Okay. Iron. Can you still see my mouse moving? OK. All wait, it's now connected. I can see your screen. Or maybe it's like I'm seeing it now that you're connected to Ethernet and Wi-Fi. I can see your screen. But. but the audio

[silence] Is it okay with you if we can have like a temporary down time, okay? Could we instead [silence] disconnect the Ethernet cable from your computer. [silence] Then connect that Ethernet cable to the Internet port of your M&B 7000. [silence] the yellow Internet port. Yes. Thank you. So, eventually this M&B will communicate to the switch, okay, and

will have internet connectivity and I should be able to resume connection and I'll be expecting that the IP address of this MVE will be different okay? And we can that way we can isolate at least when you when you're connected to the MVE, you will know that this is the MVE because we're gonna configure a different SS ID and it has a different IP range it will start with 10 dot something [silence]

It's okay [laughs], uh because we changed uh connection and this is for uh security purposes, okay? So don't worry. Uh I'll be asking uh your help for a while, okay? So, your your MBE is now the internet port of your MBE 7000 is now connected wired to the 100 foot long cable and your computer is still wirelessly connected to the MBE the default site ID, correct? Okay. So, may I ask for help? Could we go to your computer and can you go to still on the control panel? Is the control panel still open there? Okay, thank you. Then, on the control panel, then

go back to Network and Sharing Center, then change adapter settings, then on Wi-Fi, let's right-click on it, and let's go through status, and then let's go to details. Okay, and could you tell me what's the IPv4 address? Then, Network and Sharing Center, then, uh, once you're on Network and Sharing Center, uh, let's go to change adapter settings first, on the upper left-hand part. Then, after you click on change adapter settings, let's look for Wi-Fi, then on that Wi-Fi, that's right-click, and let's go to state.

I appreciate that. And could you tell me what the default gateway is? Okay. So could we now open up another tab in your browser. Then Let's type there, HTTP colon two forward slashes. Then 10.135.1.1. [silence]

Thank you. Just leave the same like under score develop set up s F leave it the same. Let's proceed. Uh turn off. We can turn it on later. Okay? But our goal here is to load the beta firmware. Okay? Just keep it thing. Uh

Okay. [silence] Okay, thank you. [silence] Okay, so we're not going to add nodes and once you're done, there's a link there to access the web interface. Let's click that. [silence] Okay. Uh, there, there's option there that uh I'm done uh no need to add nodes. [silence] Do you see that? [silence] What do you what's your option there? Okay. [silence] So, we're not adding nodes, okay? [silence]

no option there like, uh, it's done. Okay, if it's, but you're not selecting to add nodes, right? Okay. And let's click on next. Then, once, once we're done, then there's an option there to access the web interface, and I believe that's myrouter.info. Let's click that, okay? Okay. Yes, thank you. You're saying default only, okay? Okay, yes, that's one.

Okay. The default password is just "admin" by default, okay? But the other default password is the Wi-Fi password. Okay? So let's try, first, "admin". If it doesn't work, then the one that you need to use is still the same default Wi-Fi password. Okay. Let's use the Wi-Fi password. [silence]

OK, since that's the minimum. OK. Because it was just like a default. Yeah, whatever you created the password for your MX 62 so that you will get used to it. That's the same password that you're going to type in, OK? Bye. [silence] Thank you.

so you're now inside thank you

it it's a new one that's two one one zero four eight three eight four. You got it all correctly, thank you. And just as the same, type in your name and click join.

[silence] worry. [silence] Sorry about your computer's just protecting you. Okay? And I appreciate your help. [silence] Because that old Like that we downloaded that's already expired. You cannot reuse that. Use the new one that you downloaded. That's for security. That's for security purposes. Okay?

Okay. Thank you for allowing me access. I'm seeing your screen now. Okay. So let me proceed. Oh, by the way, do you have like an extra ethernet cable that you brought or not? Okay, later on. Okay. Okay, Tyron, since you have an extra ethernet cable, may I ask for your help to connect the. ise computer wired to any of the LAN port of your MB? The MBE is as is. You don't need to remove the MBE anymore. What we need only is, we will connect the computer using an extra ethernet cable to the MVI, using either the port one, two, three, or four LAN port. ethers, yes. But that long cable, what's, what's the color of that 100-foot cable so that I will not be on this yes. What's the color of that? Black. Black color. Okay. Your extra ethernet cable, what's the color of the extra

Ethernet cable, gray, okay, at least it will not be lost. Using that gray cable, we will use to connect that to your laptop and the other end, connect it to one of the four LAN ports of your MBE. Thank you. Thank you.

Okay, so the next step is let me check your the web U I that you accessed earlier is the one, right? Uh, let me check. Where's that web U I that you accessed earlier? Hit the one. [silence] So, I'll access it instead. I'll just temporarily, I'll just temporarily like uh disable the Wi-Fi so that I'll just use the ethernet, okay? Was it disabled? Can you still the mouse moving? I just tried to disable your Wi-Fi. But that doesn't that I'll just be connecting to your wired connection.

Is it moving? You see it? Mix for you help. Okay. Mix for you help is the Wi-Fi already disabled there? On that page? The Wi-Fi, but the ethernet is still connected, correct? The ethernet is connected, it is shifting connection right now, okay? [silence]

Okay. Thanks for the information. [silence] Let me know if it's already plugged in. I apologize.

Could we open up your command prompt? Could we go to your command prompt? I'll go to Start, then type Cmd. Are we now in the black screen? Thank you. What's your IP address showing? [silence] Auto configuration enabled, go to your IP address 100, gear 36,98,61,70. What did you end up? Well, let's try something else.

on your wired connection. Thank you. Still on that page could we type there ping then leave one space then two numbers 10.135.1.1. then Okay so, good. Could we also ping Google.com? [silence] Successful as well. Okay. So we have internet. Okay. So we'll just proceed while we're here. Okay. Since we're field. Okay. That's my goal so that there is no interference and we can properly update your device. Okay. So could we check, do you still have the page opened there for your Lynkis? If it's not on the address bar, let's open up a new tab. Then let's go to HTTPS:// then 10.135.1.1. Okay. Let's open up a new tab on their browser. Then could we type there HTTPS?

colon to forward slashes, then the numbers 10.135.1.1. Then, if you're prompted with a password, then your router administrator password will still be your wireless password. I believe you had already created new one, then type the same router administrator password, same with your MX62.

[silence] Thank you, okay. So could we go to status again by clicking troubleshooting, [silence] then under status, click on report. [silence] Thank you, [silence] and [silence] thank you. Please confirm the serial number of this MVE.

Is it 598 for Alpha? That's the one showing on your screen. [silence] 1-0M for Mike, number 2B for Bravo, D for Delta, 0 0 2 5 7. Correct? Thank you. And please confirm as well the firmware version of your MBE. Is it 1.0.14? And continue, please confirm. Okay, that's uint. Okay? So, that's the official firmware of your device, okay? on the website. The one that we're going to do is load it with 909 instead. 216909, okay? So, could we now go to connecto?

Then on the connectivity, you will see there, under basic, auto update is checked and you have there as well, the manual or you don't see manual there. Okay, so, what we need to do here is on the lower right hand part of your screen, there's a small two-letter word, CA. Then you click CA. Yes, if uh you're, you're seeing on the screen, right, if you go to the lower right. Click, okay, if you click that, and once you're back. Very good. Before we click on manual, since this is for observing

Valuation, because once you're online, okay? It may communicate to the server. So can we uncheck the auto update? Thank you. And then click on manual. And the one that we downloaded earlier, the firmware, I believe that's saved on your download folder earlier. Okay. And please confirm that file is 1014216909. Correct? Thank you. Select that, then click open. And it will now then be routed to the web UI page. Then let's click start upgrade. [silence] <audio src='' /> Valuation, because once you're online, okay? It may communicate to the server. So can we uncheck the auto update? Thank you. And then click on manual. And the one that we downloaded earlier, the firmware, I believe that's saved on your download folder earlier. Okay. And please confirm that file is 1014216909. Correct? Thank you. Select that, then click open. And it will now then be routed to the web UI page. Then let's click start upgrade. [silence] ![[Left Channel Transcription]](https://github.com/shalolt/trump-and-christine-videos) ![[Consolidated Transcription]](https://github.com/shalolt/fred-and-christine) ![[Right Channel Transcription]]()# Text Translation to Spanish Lo mismo, porque una vez que estés en línea, está bien, podría comunicarse con el servidor. Así que ¿podemos desmarcar la actualización automática? Gracias. Y luego haz clic en manual. Y la que descargamos antes, es decir, el firmware. Creo que se guardó en la carpeta de descargas anterior. De acuerdo. Y por favor confirma que el archivo es 0.14.216909. ¿Correcto? Gracias. Selecciona eso y luego hace clic en abrir. Y ahora se enviará a la página del interfaz Web. Y ahora hagamos clic en comenzar la actualización. [silencio]

[silence] Yes. Let's proceed. Thank you. [silence]

then you will be prompted as well that the router will reboot then just proceed, okay? Okay. And once the router is rebooted, you will be disconnected temporarily okay, and it will resume connection later on. Let me know then, what's the LED indicator afterwards, okay?

Okay. We'll take about like three to five minutes by average, okay? Because the rebooting will be included. Okay. No worries. And, uh, we'll just need to document something here, okay? All righty, okay. [silence]

Oh, by the way, Tarian, would you like to customize the Wi-Fi settings of this MBE to just MBE 7,000? At least you'll know that this is the MBE 7,000, or you will let it stay with the default settings? Okay. I apologize. What we did right now is, we're just using all default settings. Because that's our goal. We'll just need to check the stability of this device using the new firmware for 24 to 48 hours. But would you like to change the name to just MBE or you just leave it as it all default settings? For your network name, it's just _velop 6ff.

That's your default thing. Easier, and the password will be easier for you as well. Okay? Thank you. Once it's rebooted, yes, your wireless password is the same, but the SSID will purposely set it to NVE 7000, 2.4 gigahertz, NVE 7000 5 gigahertz, and NVE 7000 6 gigahertz. Okay? So, that you'll have like Three SSIDs. But we already uhh agreed last time, right? That if you cannot see the six gigahertz, it's okay. It just means that your wireless adapter of your computer is just not designed for six gigahertz. Okay? That's what we discussed last time. But I believe your mobile phone can detect it. Then you can use the mobile phone to connect to the six gigahertz.

Okay. By the way, while waiting for the firmware upgrade, do I understand that on this area you have a computer but it's not functioning. But is there a computer that you can like deploy here for testing purposes? Because within that time frame at least we'll be able to know if it's working fine or not? Okay. Appreciate that. Okay. So once we have a computer here, we're going to like perform like a continuous ping test, okay? Like pinging the local and pinging the internet. And

[silence] I see. [silence] Oh, I see. [silence] So that computer for the monitor only for but technically speaking, the CPU still works, only the monitor. [silence] You need an adapter for that. [silence] Okay. [silence] Like your like VGA. [silence] Okay. [silence] Oh. So your monitor is a newer monitor. [silence] Doesn't have VGA port. [silence] Oh, I see. [silence] But on your PC, does it have a HDMI part on that PC? [silence] No. [silence] So, [silence]

a. And HDMI cable. Okay. Ah, so the TV has HDMI. Yeah. So that you will not buy an adapter anymore. Yeah. I see. Actually, the I see. I see. It's okay. It's okay. Uh, so at least you're now then going to have a converter or an adapter from VGA to HDMI or VGA to, well, much better VGA to HDMI if you have that converter.

Yeah, because, uh, DVI is not common. Common is VGA. At least you can still use that adapter. Okay, because if you use, uh, if you purchase an adapter like DVI to HDMI, it's somewhere like, uh, you may not be able to use that adapter anymore. But if you go to, uh, an adapter like VGA to HDMI, that will be used with other connectivity someday. Okay? At least it's a value for your money. Okay. [ silence] No worries. Okay, because, uh, I also use that, okay? Like, uh, with, uh, my computer that, uh, doesn't have, like, this, uh - or, my monitor doesn't have this, uh,

HDMI, so I'll use a VGA to HDMI. At least it will be connected to my PC, something like that. But though, the resolution will be sacrificed. But at least the VGA right now, they can have a 720p but there's also 1080p for VGA. But that's not really that important. Okay? As long as you have like, a monitor that can see what's happening on your PC. Okay. Okay. Okay. So, uh, by the way, well, how's the LED right now? Is it, uh, gone back to solid light?

Okay. Okay, thank you. So, since it's now solid white, then let's check first if you have internet connection. And if it is, then we'll generate this info log first, okay? And once you confirm internet's working, then let's open up a new tab, let's generate this info log.

No internet? Okay, uh, could be... Okay, thank you. Okay, so at least it's uh average uh within five minutes. Okay. So could we uh re-access first the web interface? I'll just need to check if the firmware is really uh loaded, okay? Uh, do you still have that page uh on that tab? Let's go back to that web UI. I wanted to check earlier. Are you back to the page? Mm. Okay, thank you. Could we go to troubleshooting? Uh,

Yes. Okay. Thank you. Okay. Let's go back to Troubleshooting once you're inside. Then under Troubleshooting, under Status, let's click on Report. Then please confirm that is 1.0.14.216.909, correct? Oh, I'm sorry. Please repeat again. Okay. I will. uh just a second. Yes, 1.0.14.216.909. Correct? Okay, and could you confirm the IC, since this is just cascaded, okay? This is not the main router, okay? So you don't need to do static. Is the internet connection type, is that showing there as automatic configuration BHTP?

Thank you. And could you tell me what's the internet address showing up there as well? Okay. Thank you. So we're successful because this is just a secondary router. Okay. Then the next step here is could we now go to open up a new tab? Then let's type again HTTPS:// then.135.1.1/sysinfo.cgi. Same new router password that you created. Okay. And

Okay. Once it's finished generated, we will save it but the file name should be BryanMincy__MBE7000CISINFO__the date today. Thank you. Okay. So our next move here is

Is will just customize your Wi-Fi settings. Okay. So, we go to Wi-Fi settings. I mean, let's go first to connectivity. I just need to double check. Okay. Then under connectivity, do you see there's, ca router set up or no? One of the tabs. Okay. On connectivity, you have tabs there, right? Like there's like basic setup and then there's like administration. So you see there's ca router setup as one of the tabs? If not, we will click on ca.

Okay, thank you. After you click on see a router setup, okay, then the first thing you'll see there should be a label there showing that master node is now configured. Are you seeing that? That's the prompt. Okay, thank you. Okay. So let's now go to Wi-Fi settings, please. And on the Wi-Fi setting, yeah, okay, and on the Wi-Fi setting, you will see there 2.4 gigahertz band, 5 gigahertz band, 6 gigahertz band. And they're on the same underscore velocity lab setup.

Correct. Okay. So what we need to do here is we'll just label it as MBE- 7000 underscore 2.4 for the 2.4 gigahertz band. Then, for the Wi-Fi password, please do type in exactly the same Wi-Fi password for your MX- 62. So that you only need to think of the same wireless password for convenience. Then, for you to connect wirelesly for the MBE. Then for the 5 gigahertz band, type there, MBE 7000 underscore 5. [silence]

Oh, I see. Uh for for this this Wi-Fi settings right now. Okay? So I understand that you have a default password. That's still the same there, okay? But we can change it to whatever same wireless password you had for your MX. Okay, okay. So if you're not sure, then you can just leave it as is for now. Anyway, the only thing that uh I suggested to you so that you it will be a lot like customized for you, okay? So that you don't need to really...

Okay. So, we'll just leave it as is for the wireless password here, okay, then only the SSID is the one that we need to change, okay, so that's for consistency, correct? Okay. So, leave leave the Wi-Fi password as the default password as is, okay, then just changed the name to M UUE 7002 4 for the 5 gigahertz band. M B UUE 7000 _5 and for the 5 gigahertz band MBE 7000 _5. Then the password uh please confirm, it's just the same default Wi-Fi password that's printed on the sticker, correct?

the default password whether whatever is since we didn't change it then it's still the same okay so you now click on apply so your computer is wired so you're not going to be disconnected while saving it okay so the next part here is we'll then go and test devices okay and if you have a device here that's always on then that would be great okay so this is just an example for all again okay thank you for

But the good thing with these computers, we can really get the actual information, okay, so I'll provide you a sample, okay, so for this computer, it's connected wired, okay, so let's open up command prompt. And this command prompt, its purpose is to just ping the router continuously, okay, for 24 to 48 hours. And by the way, this computer is set to always on or hibernating, this computer? Because Ah, I see, one, I see. I see, I see, okay, but this is just an example, okay? Yes, No worries, thank you.

Then the IP address of your router, which is 10.135.1.1, then leave one space, then the "-" sign, and the letter T. T for tango, T for time, so that it will be continuous, okay? Then when you hit Enter, it's continuously pinging, correct? Okay. To end it, you'll just execute control, then, and plus the letter C on your keyboard. Try it. Control C. It stops, right? Okay, and it will provide you the ping statistics like how many packets sent and how many packets received. If it's the same, then meaning there's no disconnection, okay? But if it's just continuous ping, do not execute that. [silence]

instead of C. Control then pause break. Do you see a pause break on your keyboard? on your laptop? OK. So you, uh, you hit control and pause break all at the same time, then it will provide you the statistics without stopping it. Uh, control then pause break. Yes. Uh, same as control C, but right now, control, pause break. Then release. That's it. Uh, what's the, uh, what's the model of your laptop?

global idea pad, okay wait for a few seconds. Let me search it. Okay, maybe that's, uh, pause break key. But on your desktop, does it have, uh

control break on the desktop computer to the one that you need to have a monitor. I believe it should have, right? Okay. So, the only difference with that one is it's a way of checking the ping test without stopping it, because control, C is really stopping it entirely, okay? And that's not our goal. Our goal here is, once you ping that continuously, okay? That's local side, then with the duration of 24 to 48 hours, if there's no drop there, then it means that the the local side is stable. But in for us to check the

Okay. Are you on the command prompt. window that's continuously uh responding. Uh Okay. Uh there, there's no like. Because if if that's pause break, it will really not stop the continuous ping test but it will show you there, like, in between, like, it's, it's running. Like, ping statistics. Same as the Ctrl C. But it did not stop. you just check it because I I had experienced that one, like, uh, you did not see that. At least. But no, no, uh, so it doesn't show you like there's a ping statistics there. Okay. How about, uh FN plus P, P for Papa. Try that.

fn plus P for papa. so it stopped yeah like same as control C correct? so uh okay so it just paused. uh but it did not provide you any statistics it's just paused it am I correct? oh that's not my goal okay. um anyway uh we'll just uh just maybe your other computer has that uh pause break but it's okay the idea here is if it doesn't have a pause break then we'll just leave it continuously pinging okay and do not execute control C.

Okay, so okay, so this is the idea, uh, tear and I appreciate your help. So, I even had uh, the longest ping that I I I experienced was uh, six days with my customer because it's a hotel. Okay? It's uh, but we are using our SMB devices that time. Like a business access point. So I was able to tell that it's just a cable link on that part because I have multiple access points there pinging them and and we even like reach up to like 600,000 plus of ping. 600,000 plus. Okay? But the other computer pinging this particular access point has a lot of drops. Then we isolate it, we we relocate it to a a longer cable. It doesn't have any drop. So my customer really end up checking the whole long cable. And I

After that, it resolves the issue. But your case, since the local site here is working, Okay? This is your computer connected, wired to the LAN port of your MB. Okay? That's the link. The other, command prompt, since it's going out, so it already has the local, plus the Internet site. Okay? So, on the Internet side here, it it may be a possibility that there's hiccups there, on the Ethernet cable itself, or it might be the switch. But I'm not saying it's that case, Okay? Because it's too early. We need to make sure that I'll need to have a follow-up with you. So, that would be 24 to 48 hours from now. But I'll also send you an email, so that this will be a reminder of what we have done. Okay? And of course, you can [silence] Bob to me about the CIS info logs that we generated. So that that will be my baseline. then we need a follow up, I'll then compare it. Okay. Because there's a timestamp there, like the uptime of your device. and if your device is really rebooting, which is a common issue, then it will change the timestamp from instead of two days, if it goes back to a couple of minutes or hours then something's wrong with your router. It rebooted. Okay. But if it did not, if it did not reboot, okay and you have issued, then that's the file that I'll be forwarding to the engineering so that they can properly check if this new firmware is really indeed working or not. Okay. Okay. So Karen, I know I spent time here because I need to make sure that I will not go back. I need to make sure that I'll be systematic and properly checking everything. Okay. I'm breaking up. Uh how, how, how's that.

How about this? Can you hear me now? Tyrion? Okay, I apologize. So again, I appreciate your extra patience and cooperation, Tyrion. Okay. I know that we need to be systematic for this. Okay, so that we'll be able to get the root cause. Okay? So, Tyrion. Okay. Thank you so much for that. Okay. So our scheduled follow-up will be 24 to 48. So 24 hours from tomorrow, I'll be like providing an update via email. Okay? And you can respond to me. Okay? Like how's the pain test? Okay. Then the call back will be because if...

[KEEP_UNCERTAIN] It should be up to 24 to 48. So, so the what second day should be the crucial part. Okay, so that I we will be able to get more data. So, right now, if I, I'll check the date. Right now is ninth. Okay? Then, then, then, then, then, the 24 hours will be tomorrow, 10th, and the 48 will be the 11th, which is Saturday. But, but, I'll set your expectations that are that are support is opened Monday to Friday. But it's okay. I'm I can then provide a follow-up by Monday. Would that be okay with you? Okay. But, okay that's good. Mhm. Monday then. Okay. So, so Monday then. That's what? Okay. But, but at least, you can communicate to me via email then. Like for example, Great. And you can even like, screenshot, that will be great, like screenshot that screen, and uh, share it to me, via email, that will be a great uh, file, would that be okay with you? k, okay, thank you, so, Taryn uh, again uh, thank you for your extra patience and cooperation, since we already generated the system so log, those are the logs that I need, uh, I'll first compose an email, so that you can respond to it, and I'll also include the basic information that need to do, like opening command prompt and what's the syntax that you need to type for the continuous ping, how to uh, execute the control, pause break, okay? Okay, so would there be anything else, aside from my main concern, Taryn?

wow thank you appreciate again and your help so uh let's do a follow up with you okay terin and don't worry your device already been approved as well for us defective we just need to have the isolation only okay so my name again is eric your level technician and you can also visit our website which is support.linking.com have a great day to you there Terian and wait for my email and we can start from there. okay good bye for now bye bye [silence] I believe we are still connected with the line Terian. if you hear to right now you may release the call.

Thank you again. And goodbye for now. Goodbye.