Speaker 1
[silence] Uh, yeah, I have a Lynx transit tower and my internet, I'm not getting my internet through the Wi-Fi, although, um, Spectrum says the internet system is working.
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, Press 1 now. For out of warranty products, paid support may be available. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. Thank you for calling Linksys. This is Agent. How can I help you?
00:00
Speaker 1
Yeah and I don't know if it's still under warranty or not, but it's five zero D as in dog, one zero M as in Mary, two five T 5757524. Yeah. Uh-huh. Correct. Uh-huh. Correct, correct.
01:00
Speaker 2
I see. I'm sorry to hear about that. Sir, may I know the serial number of your router, please? Um, the serial number is 5-0-D for David, 1-0-M for Mike, 2-5-C for Charlie, 5-7-5-2-4. Is that correct? So your Linksys of the product is model MX 2000.
01:00
Speaker 1
[silence] Yes, uh huh, right. It's the parent and the child or whatever you call it, it goes in the. Uh huh, [silence] and I, uh excuse me, what I've done is I went through, when I saw it was really slow, I checked number one with uh Spectrum to see if it was offline and they're they're up and running. So I unplugged the modem and the the Wi-Fi, the router, waited, you know, a minute for the modem, plugged it back in, waited till it was booted up, plugged the uh router back in and waited and I'm still getting the the red flashing light. [silence]
02:00
Speaker 2
and you have two of these, MX2000. All right. So. [silence]
02:00
Speaker 1
Don Walden W-A-L-D-E-N [silence] Okay Correct
03:00
Speaker 2
your your parent nodes light is blinking is that it's not uh getting any internet connection from your modem so it could be uh yeah uh that's uh one of the reason why it's blinking red because uh you mentioned that you called spectre and they say they are they have internet. Usually your internet service provider will really supply you are internet connection they have good internet connection but the thing is that uh the internet connection from your internet service provider will have to pass through to to your modem and the thing sometimes the modem that your internet service provider
04:00
Speaker 1
Ah, okay, so I should call Spectrum then? Okay. Okay.
05:00
Speaker 2
the provide to you had a issue or problem. It could be a hardware. That's why your node may not be getting any internet supply from the modem because your modem hardware may have a problem. That's one of the causes. It could be a modem thing, or it could be that your nodes are totally disconnected, so you may have to reset and reconfigure again your nodes. Now, I've checked also here on our system, Don. Your MX-2500 apparently is already out of warranty. It's warranty status expired less just this year.
05:00
Speaker 1
Okay, what would be the best route? I don't know. I don't mind paying, but would it be better if I went to spectrum first? Or try try to reconfigure the node?
06:00
Speaker 2
Year of. This much so it expired. So if you want to reconfigure again your nodes, I can walk you through the steps but you will have to apply for the paid connect service for me to help you or walk you through the steps on how to reconfigure your nodes. Because we first try to configure the notes, once we configure the notes, we could [silence] [silence]
06:00
Speaker 1
Okay. Okay. Okay. And that would tell me if it's an issue with the modem at that point, correct? With Hello. Okay.
07:00
Speaker 2
set it up and we could also isolate the case that it's not uh the router issue because actually uh your nodes can still be set up without internet but the thing is uh it will not uh allow you to connect or access uh you will not be able to access your internet because there is no internet supply coming from your modem but we could still set up your MX 2000 router yeah that would uh tell you if it's really uh issue with your modem or internet connection because even if uh actually linksys router can be set up even without internet connection.
07:00
Speaker 1
Let's do that. Do you need a credit card or something? I'm sorry. You just broke out. Hello? Hello? Hello?
08:00
Speaker 2
uh yes I'm going in to need your card information to process the payment for the page depart uh I'm going to need yes I'm going to need uh your card information for me to process the payment yes uh can you hear me Don? yes Don hello Don? Don are you still there.
08:00
Speaker 1
Hello? Oh yeah. Okay. You went yeah, yeah, you went dead. I don't know if you went offline or what but yeah, I can hear you. Okay, I'm ready. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay.
09:00
Speaker 2
Don, I'll call you back. Okay? Can you still hear me? Okay. So I'll just explain to you that this paid connect service or paid support is a one-time non-refundable technical support. This will only last for this call session. The maximum is only 60 minutes. Once the time is up, the troubleshooting steps would end and we can only escalate ticket if we haven't finished with the troubleshooting steps. Now,
09:00
Speaker 1
Okay. Yeah, what is the, what is the one time fee? No, no, how much, how much, how much is the cost? 15, okay, let's, let's do that and try that.
10:00
Speaker 2
There is also no guarantee that we'll be able to resolve the issue of your node getting an internet connection, because as I've mentioned before, we don't know yet if the no internet connection issue you have is a problem that is related to your router or to your modem. Okay? All right. Uh, it means that every time you call us for assistance, it, it will only cost you $15. Yeah. Well, I'm gonna pull up first my tools. While I'm pulling up my tools for the...
10:00
Speaker 1
Okay, it is here. Should I plug it in? Okay, it's plugged in. Yeah, it's plugged in. But Paron is blinking red, and then it goes blue and then red. Can you see that on that end, what it's doing? Okay.
11:00
Speaker 2
the payment installment uh, transaction. Uh, bring your child node, since you have two nodes, one parent node and child node. Bring your child node near your parent node. Mm-hmm. Yes, you must plug them, the both nodes, so that we can see the light uh, color of those nodes. All right. Oh, no, I cannot see. Uh, I can only see the status of your nodes. Which is off, like,
11:00
Speaker 1
Sure, here's the transcription of the left channel audio:
12:00
Speaker 2
[silence]: So a blinking blue means it's still booting up since you have unplugged that child node and plug it just a while ago. So it's still booting up. Uh probably turned yeah probably turned a solid red once your child node got a steady or solid light because your parent node is shows a blinking red light. So your child node follows the behavior of your parent node. hmm [silence]:
12:00
Speaker 1
It's Clyde, C-L-Y-D-E. Yes, uh-huh. Waldron, W-A-L-D-R-O-N. Correct, uh-huh. Uh-huh. [REDACTED_CARD_NUMBER]
13:00
Speaker 2
um, gather your card information the first name on the card is it Dan c L Y D E Clyde. And the last name w A L D R O A N Waldron. Correct Clyde Waldron. Uh, the card number
13:00
Speaker 1
Correct. Correct, uh-huh, zero three, 31. Uh-huh, three six zero. Correct.
14:00
Speaker 2
All right. Let me repeat again, your card number, [REDACTED_PAYMENT_DIGITS] It's a discover card. Okay. All right. And the expiration of your card, month and year, I have [REDACTED_PAYMENT_DIGITS] and the security code in the security code of your card. [REDACTED_PAYMENT_DIGITS]
14:00
Speaker 1
3.0. Let me 3.0.6.0.6. Correct. That's correct. Thank you. Yes, ma'am. Okay, just broke up again. Hello. Yeah, you keep you keep breaking up. Child mode is solid red. The parent mode blinks red then it'll blink blue like once and then it goes back red blinking again.
15:00
Speaker 2
Hello. All right. Thank you for patiently waiting. Don, I've already processed the payment and successfully also sent to your receipt or invoice of the payment transaction to your email. Yes, done. Okay, I'm sorry. I apologize for the line breaking up. Now, Don, let's proceed with your concern. Are they still blinking red, your two notes? Okay, let's do a reset first on your nodes. Let's start with your right side.
18:00
Speaker 1
All ready doing it. It's solid red. Okay. It just went, yeah, it just. Okay, it just went off and I let go. It's blue now. Okay.
19:00
Speaker 2
Okay, so when you press and hold the reset button of your parent, Okay, that's good. All right, while waiting for your parent node light to stabilize, do a reset on your child node. Press and hold its reset button. Once the light is off, release. Thank you.
19:00
Speaker 1
OK. That's done. The parent mode is blinking blue. The child mode is showing solid blue, but now it's blinking blue. Yeah, they're blinking blue right now. [silence]
20:00
Speaker 2
Okay. So let's just wait for their lights to turn back on. since your notes are MX 2000. Uhu. So it's still booting up. Yes. They will start to blink because uh it's part of the process for the nodes to boot up. or start up. We need them to have a solid uh purple or pink light.
20:00
Speaker 1
Oh, ow. Purple, purple, purple, purple, okay.
21:00
Speaker 2
Okay, that's good. It means, uh, it's ready for setup. Yeah, let's just wait for the child node light to turn solid purple also. Now, may I ask, Dawn, if you have the Linksys app on your phone? Do you have a Linksys app? Do you have the Linksys app on your phone? Yes, done. [silence] Yes. Dawn, can you hear me? [silence]
21:00
Speaker 1
i yeah I'm here they're both solid purple or you know kind of a pinkish purple now yes I do okay it's open it says it says no Internet connection okay it says
22:00
Speaker 2
done. okay that's good. uh i want i want to know Dawn if you have a Linksys app on your phone. right. So can you open your Linksys app? Now once you open it can you select Yes? okay. uh can you go back to the first page where in your asked to log in. can you log out first on that app? Do you log out?
22:00
Speaker 1
Okay. I'm logging out. Okay. Okay. It's not yet. It just says, there's a white screen with Linksys in the middle. Maybe should I close the app out and come back into it? All right. It says manage your Wi-Fi, or set up a new Wi-Fi network. All right.
23:00
Speaker 2
it'll there will be an option to set up a new Wi-Fi network or log-in. Do you see that uh option? Uh-huh and then you're going to click on setup a new Wi-Fi at the top. Select that. Set up a new Wi-Fi. Okay, and then pair.
23:00
Speaker 1
okay. and then agree. okay. it says disconnect and remove your old system. so I'll just go next. plug in the router near modem source of internet. next. Connect your router to the modem. Okay, I'm connected. So I say it's connected. Plug additional nodes. Next. Node light is solid. And they are. Okay, it says getting connected.
24:00
Speaker 2
Stop on Velop mesh router, so just follow the instruction. all guide. Yes. Just proceed next. Mm-hmm. Yes, just proceed. Okay, just click next. All right. So your app is checking for internet now. If your app detect an internet from your modem, it will be connected and your
24:00
Speaker 1
Yes, blinging now. Well, the parent node is blinking. Okay. It's still progressing. I really appreciate your help on this. [silence]
25:00
Speaker 2
red node also will start to blink.
25:00
Speaker 1
Okay. Okay. Yeah, the parent mode is blinking pink right now, or purple, whatever. Uh-oh, it says it looks like you're not using the internet port.
26:00
Speaker 2
from your model, uh, Mhm. and your app will also tell you, mhm. it will prompt you a message, if it detects an internet connection or not, uh, in from your modem. Can you check what port you have plugged in the cable? Is it on the internet port? [silence] uh, the connecting your parent model.
26:00
Speaker 1
Right. It is. Yeah, I just unplugged it and plugged it back in. Did I hit try again? Okay, so it's a faulty modem possibly. Okay.
27:00
Speaker 2
Node to your modem. Make sure that one end is plugged to your modem and the other end is plugged to your parent node and the port should be the internet port, the one that has a yellow label. All right. All right. Yes, try again. But since it is uh, plugged correctly to the internet port, then it could only mean that your parent node is not really getting any internet from your modem. Because the app itself says that it did not detect your
27:00
Speaker 1
Okay. Yes. I understand. Yeah, the only thing I, Yeah, the only thing I have is an iPad.
28:00
Speaker 2
Router or your modem. Let's just hope that it will work now, but if it doesn't, then we can conclude that your modem is really not supplying you internet. We can also verify. Yeah, we can also verify if there's really an internet coming from your modem by using a computer. If you have a desktop computer, we can connect it directly to your modem using an ethernet cable. Let's see. So, if you have a desktop computer, we can verify if there's really an internet supply coming from your modem.
28:00
Speaker 1
Okay, all right, so a good chance my modem is a problem. Okay. Yeah, it says we were unable to connect with your modem. [silence] Oops. [silence] Since. [silence] My internet is out. [silence] Oh well.
29:00
Speaker 2
But since you don't have, then we can only uh try to make do with the notes. If they get connected, then it means there's really an internet issue. Yeah. Uh, we could also try, uh, let's just wait for the result of the app. Let's see. So it's really your uh modem uh it's really not supplying the internet. Now, we can do um another step. Uh, let's do uh device method. Let's see if we can connect your parent node.
29:00
Speaker 1
OK. Okay, hang on. All right, I turned it on. It says, "Veloce setup 429." Yeah, hang on just a second. Oops. Hang on just a second. Philip. Yes, it's the same name. OK.
30:00
Speaker 2
Before that, on your phone Wi-Fi settings, can you check if there is the Wi-Fi name indicated on your parent node? It's the s. It's the same Wi-Fi name. Okay. Can you connect to that? Connect first. And then type the password of the Wi-Fi that is written on your parent node.
30:00
Speaker 1
It says, I checked on that delay, the hook to it, and it says no internet connection. Yeah, uh, okay, hang on. All right, I'm doing that. [silence]
31:00
Speaker 2
Type in the password. The password is also indicated on your parent note. So you're connected to it, but it says no Internet connection. okay, that's fine. Uh, just connect to that. Wi Fi name and then go back to your Linksys app and then can you try to click on try again on your Linksys app?
31:00
Speaker 1
Okay, it's working. Yes, uh-huh. Yeah, it's saying, We are unable to connect with your modem. Okay. [silence] Okay. [silence]
32:00
Speaker 2
Isit checking for internet? Okay. So, let's just hope that it will detect an internet connection now. All right. So, it's still the same result or negative result. It cannot connect to your modem. Now, let's try to do the five press method. We're not going to use the lynxes. Let's do a five-press method on your parent mode.
32:00
Speaker 1
It's blinking purple, pinkish purple. Sure. Do I need to wait anytime? Okay. Did that. It's blinking blue right now.
33:00
Speaker 2
Press the reset button. Wait, hold on, what's the status light of your parent note now? Okay, can you first turn it off the power switch of your parent node, then turn it back on? No, just turn it off, then turn it back on. Okay, let's wait for its light to stabilize because we need a solid light from your parent node. So, it's still booting up. That's usually the normal routine or process when you turn off or unplug your node and plug them back in. is okay, let's just wait for a second,
33:00
Speaker 1
Okay. It's solid, purple or pink. Now, okay. Just press and release, press and release. All right. All right, I pressed it five times. Okay, it's blinking.
35:00
Speaker 2
All right. Now, uh, let's do the five-past method, you're going to press the reset button on your parent node. Five times. Yes. Yes. Five times, and then let go. Just wait for it to slide. Okay. So it's flat. Should start blinking. Hmm. Hmm.
35:00
Speaker 2
and that's a normal because it's still trying to connect to your modem if the recent internet from your modem it will turn solid blue
36:00
Speaker 1
It's blinking, but it keeps changing between red and blue blinks.
37:00
Speaker 2
So, it means it could not get a stable internet connection from your modem. Now, we have tried to set up your parent node using the linksys app, and the linksys app results states that it did not detect any internet connection, or it could not find your modem. And we also tried now the five press method. That's also a way to set up your parent node and add your child node. But still, your parent node could not get a good hold of your internet connection, because if your modem really has a stable internet connection, your parent node will automatically turn solid blue.
38:00
Speaker 1
So it's up.
39:00
Speaker 2
So, since it didn't turn solid blue, then it could only mean that there is a problem with your modem. It could be a hardware issue of your modem or it could be there is an internet service interruption from your internet service provider. Because your notes are working fine, because we can reset your nodes and they follow the proper or light behavior that they should be when we do a reset. Now, we can try to power cycle your modem. Turn it off and then turn back on your modem and see if we can get your nodes to connect. So,
39:00
Speaker 1
All righty, it's powered off. Right now. Now. Okay, I did that. [silence] Yeah, I'm thinking.
40:00
Speaker 2
just power off your modem. Okay. Yes. And then power it on back. Yes. Just turn off. Turn off and turn back on the spectrum modem. Okay. Let's just wait for the modem to light to stabilize. Okay. And we will know if there's really an internet connection. From your modem, because your parent node will turn solid blue. If it still doesn't, then it's only, it could be the your internet connection is unstable or it could be a hardware issue or or on your modem.
40:00
Speaker 1
Because I don't see any lights at all coming on the modem now. Oh wait, the power light is yeah, the power light is on. It's very faint, but it's on. Yeah, it's not on yet, just the power light is on. I think it's not picking up the internet. I think it I think it [silence]
41:00
Speaker 2
the roof we're working on. okay. so can you check on the power light of your modern there should be an indicator there for internet
41:00
Speaker 1
I remember hearing this it took like two minutes or something for it to cycle through. All right, it says it's online now. But, but, but, way it's processing done. Okay, it's not yet, so it's. processing. Bear with me just a minute. Yeah, okay. It's solid. Yeah, it's solid blue now. On the modem is solid blue online. And the the parent mode is blinking red and then blue.
42:00
Speaker 2
So let's check on your parent note. That's right. Oh, it really might take some time or[silence]
42:00
Speaker 1
blinking red, then it goes to blue and then goes back to red.
43:00
Speaker 2
Okay. Let's just wait for your partner to stabilize his line. [silence] App has died. F0. F0. Charging.
43:00
Speaker 1
Still blinking red, and then blue, and then back to red. Okay? Go ahead. Okay, so
44:00
Speaker 2
OK. Can you unplug your parent node, uh, swap your child node, let's use your child node as the parent node. Let's see if your child node will work.
44:00
Speaker 1
Plug the Ethernet, plug the internet line into the child okay. All right, they'll get that. Okay, I got the child node plugged in, it's solid red. Hey, Fred, you
45:00
Speaker 2
So we can isolate. Yes. Let's use the child node as the parent nodes. So unplug your parent node. So we're going to swap them so that we will uh we can verify if it's really uh the modem or the parent nodes uh issue. If your child node uh still gets uh will get the same result as your parent node, then it only means that it is the modem issue. But if your child node will be able to connect and get a solid blue then it means it's the hardware issue of your parent node. So let's uh do a reset on your parent on your child node. Let's reset that child node.
45:00
Speaker 1
Press and hold. okay, it's off. I let go. Oh, it's showing solid blue. on the child mode? Oh, okay. it's blinking now.
46:00
Speaker 2
that light note. Yes. Press and hold. Once the light is off, you can let go. Now, it will start. It will it'll blink. Yeah, it will blink. That's the normal routine. Once we do a reset, it will start to blink blue. So, let's wait for it start to turn solid purple again.
46:00
Speaker 1
Yes.. It's still blinking. Okay, just turn solid pink refill to. Okay. Alrighty. I did that. Yes. Okay. [silence]
48:00
Speaker 2
So let's we uh because it's still booting up. So now that it turns solid pink or do the five press uh method, press the five uh press the reset button, five times. So it should start blinking now. Let's hope that its light will turn solid blue. Because if it doesn't, then it only means that there's really no internet supply coming from your modem.
48:00
Speaker 1
[silence] So if it doesn't turn solid blue, we're satisfied the Linksys is okay. It's the modem that's suboptimal. Okay. Okay. Yeah.
49:00
Speaker 2
Yes, your routers are working fine. So it's your modem. If it turns solid blue then it only means that it could be your parent node's hardware has the problem. But if it doesn't then it only means that it is your modem's hardware that has the problem. Because as you can see your nodes reacts to the proper light behavior that they should be when we do a reset on them. And using the Lin's App also, they can follow through to the procedure.
49:00
Speaker 1
Okay, the parent mode is now solid blue. Oh, I'm sorry. The child mode, the child node is solid blue now. Yeah. Yeah, the child node is solid blue. Yeah. Okay, yeah.
50:00
Speaker 2
But your app could not detect your modem. The parent modem? Or do you mean to say the one that's connected now to your modem? So let's give it a moment. Does it stay solid blue? So it didn't blink. All right. That's good. Can you go to your phone's wi-fi setting and then check on the list of available wi-fi network? And then look for the wi-fi name of your
50:00
Speaker 1
Okay, that's four, two, five. It is. it says I'm connected, but no, it says no internet connection. Yeah, it's... [silence]
51:00
Speaker 2
your child node, the one that's connected to your modem, there's a Wi-Fi name. You, it has a different Wi-Fi name from your original parent node. So check if it's on the list of your available Wi-Fi network. All right, try to connect to that. It should say connected with internet. You're connected with internet. Uh, are you sure that the Wi-Fi name you connected to is the Wi-Fi name of the child node?
51:00
Speaker 1
Yeah, I'm going to say forget that network and then redo it. Would that be the thing to do? Okay. Yeah. Okay. Oh jesus, yeah, it's good.
52:00
Speaker 2
Da de pa ran tno da... Yeah, you can, uh, forget, and then turn off your Wi-Fi, and then turn it back on on your phone, so that it would refresh your list of available networks. But if your child node turns solid blue, then it only means it's already configured successfully. It's set up, and a solid blue light means it's connected and online. So if you could connect to the SSID of your new, new parent node, the one that's connected to your modem. If you could connect to that and says it's connected.
52:00
Speaker 1
Okay, hold on. I said I did the wrong hold hold hold on just a second said I did the wrong password. Does CMN Doug X1 all right. Okay, it shows it's connected. [silence] Um sure
53:00
Speaker 2
with internet. Okay. So that's all connected. It didn't say connected without internet. All right, that's good. Uh can you open a web browser on your phone? A website, say CNN or google.com. Just to confirm that you have internet.
53:00
Speaker 1
Oops. Oops? Uh, All right, let's go. Yeah, it, yeah, it, yeah, I got it. It, it worked. It worked. Okay. Uh. It's still blinking red. Yes.
54:00
Speaker 2
So, if you can open a website, CNN, Yahoo, or Youetch any site. All right. So it means that the issue is with your parent node. Since your child node was able to connect and turn solid blue. So it could be your parent node that's the issue now. What's the status now of your parent node, the one that we unplugged? The light. Okay, can you turn it off?
54:00
Speaker 1
It's off. It's on. Now, you know, I don't have anything plugged into it for internet access. Okay. Okay. Oh, okay. [silence] Yeah, it's still blinking blue. Oh, it's solid. Oh, no, it's blinking red. The five or just pushing. So just the regular reset, okay. Yeah, I did. The light's out.
55:00
Speaker 2
Your parent node. Your original parent node has a hardware problem. Okay. Can you do a reset on that parent node? Do a reset. Your original parent node. Press and hold the reset button. And then let go once the LED comes off. Okay. So let's check.
56:00
Speaker 1
[silence] Yes ma'am. [speaker changed] Alright. The the original parent mode is blinking blue right now. [speaker changed] [speaker changed] Okay. [speaker changed]
57:00
Speaker 2
and your child note that's connected to your modem is still showing a solid blue light. So that's good. So you could now access your internet. But we'll. So your or. Okay, that's fine. It's still booting up. We'll wait for your original parent node line to turn solid purple. Once it turns solid purple, we're going to add it to your child node. That's already connected and online. And let's hope that we can add your original parent note.
57:00
Speaker 1
superjpeg why yeah we're all it came in here okay it sounded okay it's solid purple now on the original child mode okay five five Bye. Five times
58:00
Speaker 2
All right. Now, I want you to do the fire breath method on on the on your child note, the one that has a solid blue light. Press the reset button five times. Yes, the original, the one that has a solid blue light.
58:00
Speaker 1
Oh, I did. Yeah, the original child mode is solid blue. The original parent mode is blinking red. Is solid blue.
59:00
Speaker 2
in the factory, sort of blue. So let's just wait for your original parent node. And your original child node. Okay, so if it went back to solid blue, let's.
59:00
Speaker 1
but i need to replace it yeah Okay. Anything? I heavily haven't talked to Pam yet for directly It's still blinking red
60:00
Speaker 2
If it turned solid good and it's added to your child node. If it doesn't then it only means that it's really a hardware problem with your parent node. Yeah, you you may need to replace that. [silence] [silence] [silence] 08:00 The light's on. 08:01 Did it turn solid blue? 08:03 Okay, that's... 08:08 blinking red or solid red. 08:08 [silence] 08:16 [silence] 08:45 [silence] 08:58 [silence] 09:12 [silence] 09:25 [silence] 09:37 [silence] 09:57 [silence] 10:18 [silence]
60:00
Speaker 1
[silence] okay. [silence] Okay. All right. Yeah, let me do a real quick speed check, if you don't mind. [silence]
62:00
Speaker 2
Okay, that's good. That means that your original parents node is configured successfully. It's already added to your original child node. So now your original child node is the parents node and your original parents node is now the child node. So it's good. We have successfully configured your two nodes. They're already configured successfully. So you can now re locate your wireless node or the original parents node to where you want to place them. So you're already connected to your so setup is completed. No other concern.
62:00
Speaker 1
Yeah. [silence] Okay. [silence] Okay, give me just a moment, so I can get it done. All right. [silence] The ticket number.
63:00
Speaker 2
Okay, that's it. R. Okay, that's good. So since we already, completed the setup, so let's stop this call since we also reached our time for the paid connect service. So, before we end the call, don I'll provide your ticket number so that in case you have issues again with your notes, you can call us back and use this ticket number as reference. It's L for lima, T for tango, S for sam
63:00
Speaker 1
all right that's the ticket number and today is June sixth or June 10th alrighty listen I really appreciate your help yeah
64:00
Speaker 2
00033219. Yes. All right. So it's good that we have configured your two nodes. So it's not, so your modem is really working fine. It has an internet connection. and maybe your parent node just could not be set up as your parent node. It could only act as a child node. So since your two nodes are already successfully configured, so you can now access your internet and you can also relocate that wireless node.
64:00
Speaker 1
Okay. Okay, so I can just, well, actually, I need to unplug the parent mode to put it in where it belongs. So. All right, listen, I really appreciate it. Okay. Yeah. All right, thank you so much, I really appreciate your time. That was a well spent, that was a well spent $15. Okay. All right. [silence]
65:00
Speaker 2
to where you want to place it before, all right? Yes. Yes. Once you, you're welcome. Once you plug back in, just wait for it's light to go steady, all right? Because sometimes it may take some time for it's light to turn back to solid blue because of the distance. But you don't have to worry because it's already added to your mesh system. So they're already connected and online, okay? It's my pleasure to have assist you, Don. All right? Thank you for calling Linxsys again once again. [silence] Yes. Yeah, you also did great doing the troubleshooting step. So thank you, Don. Once again, this is Ice. Take care and have a good day. Goodbye.
65:00
Speaker 1
You have a fantastic life, The morrer. Bye-bye.
66:00