Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out-of-warranty products, paid support may be available depending on your issue. To hear more about your service options, press two. Please select from the following options. If you're experiencing issues with your Linksys product and it's no longer under warranty, paid support is available for a minimal non-refundable fee. This includes up to 60 minutes of phone support with our technical specialists. If your product is found to be defective, no refund or replacement will be provided. Please stay on the line to proceed with the paid phone support or
00:00
Speaker 1
Hi, uh, I had a link this system that was set up, and my wife accidentally turned the power off on it, and all three of the nodes went blank, and then it wouldn't come back up. This was a couple of days ago.
01:00
Speaker 2
Hi, thank you for calling Lynxsys Technical Support. This is Rene. How can I assist you today? Can I ask what browser are you using? [silence], I'm just, ah, doing my checks here, Sir. [silence] Do apologize for the inconvenience, Sir. You're most welcome.
01:00
Speaker 1
No. It's showing red. It's showing green now. Because I just reset it. It was showing red before. I just pushed the button down there on the bottom. Just says reset. Okay. How do you do that? [silence]
02:00
Speaker 2
indicator is it providing internet? What's the light showing at the top of the parent node? By pressing it, how did you perform reset? There whenever you are going to press the reset button of the parent node or any of your node, what you're going to do is you're going to delete your current router settings, including the WiFi name and WiFi password. So all you need to do is to configure again your whole system from the start or from the scratch. Now, I double[silence]
02:00
Speaker 1
that's fine okay i'll pay the 15
03:00
Speaker 2
Sorry. Am I speaking with James Castillo? All right. So I did check the device that you have here. Based on our records, the warranty of your product has already been out there. So we no longer provide free technical assistance for out of warranty devices. We do have... All right. So we do have paid support where $15 is good for 60 minutes troubleshooting. But then if you don't want to pay $15, we can still provide you an email and how you can troubleshoot the device step by step. That's for free through email. But which one do you prefer? Got it. So I understand, sir, that you wanted to be able to pay support in order for you to configure all of your nodes. However, just to set proper expectation, your nodes is...
03:00
Speaker 1
[silence] That's fine. Okay, it's a uh Visa. And the number is [REDACTED_PAYMENT_DIGITS] James Castillo.
04:00
Speaker 2
Okay, sir, what's for hold on, sir, hold on, I know what's the name indicated on the card that we are going to use? Okay, hold on. Okay.
04:00
Speaker 1
[REDACTED_CARD_NUMBER]expiration is on [REDACTED_PAYMENT_DIGITS] and do you need the code? It's [REDACTED_PAYMENT_DIGITS]
05:00
Speaker 2
Great, how about the card number? [silence] hold on sir [silence] How about security code deep code, right, let me just have it here. I'm just going to send it in email also. Just bear, just bear with me sir, okay? hold on. Cause it won't let me. Just bear with me. Sir, okay, I'm just going to create a new ticket for you. Almost done here. Sir, just bear with me.
05:00
Speaker 1
Okay. So it'll tell me how to do it in the future. Okay. Okay. I didn't understand what the conception meant. So that's why I'm asking. Okay. Three. They're plugged in there. They're close to each other. How many what? One. It is green.
08:00
Speaker 2
is we're going to troubleshoot your device. Now for the device that you have there, sir. How many link this devices you have? Are they three? Okay. Now in for the three of your nodes, sir can you try to plug them in near to each other at least two to three feet from the parent node. Yeah, uh huh. Okay. Let's start with the parents. Parents node is the one that is uh hardword to your modem from spectrum. How many ethernet cable at the back of this parent node. How many ethernet cable or cord connected at the back of the parent node. One and again what's the light showing in the parent node? Uh trying to. [silence] Is it like showing white or blue light or a blinking green light or a solid red light? Please tell me a little bit more about the light that's coming up from the parent node based on the cable. [silence]
09:00
Speaker 1
Well, that's why I'm calling you because I'm trying to make it work. I didn't know that I had internet, but I just restarted it. So, maybe that's why it's doing this. It's solid green. Do I do I get pull up linksys? Oh, okay. Now I see what you're saying. Hold on one second.
10:00
Speaker 2
Green. So, green means you have an Internet? Do you know you're- that you have an Internet? So, is this solid green or blinking green? Okay. Can you try to connect sure your phone to that inter uh to the to your Wi-Fi? Just to check if you have Internet. no, just connect your phone, go to the Wi-Fi settings of your phone and connect to the Wi-Fi.
10:00
Speaker 1
[silence] It says the Wi-Fi is set up, but it's set up to the the Wi-Fi that that uh the cable company just put up. It's not set up to the Wi-Fi that I'd set up before. Hold on one thing. It says uh, build setup three, two D.
11:00
Speaker 2
[KEEP_UNCERTAIN] Okay. So, when you delete your Wi-Fi, when you hit the reset button, sorry, you've deleted already your Wi-Fi name and Wi-Fi password. If you want to have the same Wi-Fi name and Wi-Fi password, you are going to go and log into the system for Linksys. That's how you can change the Wi-Fi name and Wi-Fi password. So what's the Wi-Fi name showing right now? Or you are connected. [silence] So you're connected to that Wi-Fi. Okay. So in your phone, sir, can you try to go to or open any browser that requires Internet? Just to check if you have Internet. [silence]
12:00
Speaker 1
Yeah, it's working. It's Built red blinking red.
13:00
Speaker 2
Okay. Currently, you have a Wi-Fi and the Wi-Fi name is the Lynxes develop. That's your current Wi-Fi name. Now, what are the light indicators showing for your child node? Okay. Okay. Okay. In order for us to connect your child node, you need to reset each of your child nodes. So, you may try to hold and press the reset button, sir, for your child node for 30 seconds, one at a time.
13:00
Speaker 1
Okay, they're both green. They're solid. They're solid green. I just reset both of them.
14:00
Speaker 2
You just recently. Sorry, go ahead. Okay, give it some time, sir so since you just reset it, it might still be loading. [silence]
14:00
Speaker 1
it's still green It was casa Castillo Hold on Let me look it up
15:00
Speaker 2
How was it? What's the light indicator showing? Okay. Uh, we'll try to give it two minutes, just two minutes, it's still rebooting. What was your old Wi-Fi name and password there? What was your old Wi-Fi name?
15:00
Speaker 1
it was Casa Castillo was the wifi name and the password was Castillo 119. Yes. Hold on. I'm here where it says we couldn't find your router.
16:00
Speaker 2
So right now, sir, since you've reset your, your parent node, then that WiFi name will not be any more, available. So, the name that you have there will be Linksys develop setup. Now if you wanted to change the WiFi name and and the WiFi Password, you can try to open your Linksys app. You have a Linksys app? Okay. Try to, to open Linksys app, and then login only using router password.
16:00
Speaker 1
Do I need to go? It says show me how. That's all it says okay.
17:00
Speaker 2
What are the other options that is clickable? Is that all? Try to uninstall and reinstall the app, sir.
17:00
Speaker 1
I just do put in links is right not the links of Linksys Smart Wi-Fi right
18:00
Speaker 2
How is it? Sir, what does it show us now? Is that an app? Are you referring to the app, sir? [silence]
18:00
Speaker 1
Yes. Okay. I'm opening it. It says "loading setup experience continues whether or not it says connected to the modem." Hold on. And now say it says plug in additional nodes and both the nodes are red now.
19:00
Speaker 2
Okay. And then. What's next? Sir. And then. Continue. What's this?
19:00
Speaker 1
Hold on. Okay. It's asking me for the Wi-Fi name and the password.
20:00
Speaker 2
the next thing showing in the up okay next you finish the setup mode then what it shows now okay you can change the Wi-Fi you can rename it change it to what you want to what's your old Wi-Fi name and Password you can put it
20:00
Speaker 1
It says log in email and android and and password. So it wants my the password for my email. Okay. I see
21:00
Speaker 2
You don't need to use that lockdown. So, you have an option there to you have an option to skip
21:00
Speaker 2
okay. you can create a router password. so the purpose of the router password sir is for you to log in using to log in to the linksys device because email and password will not go through anymore. so it should be it should be non repeating letters or numbers.
22:00
Speaker 1
okay one second okay I got it I do this is computer and wi-fi they're red [silence]
23:00
Speaker 2
we need to try to save it . okay . Okay.
23:00
Speaker 1
It says, now let's connect your new Wi-Fi.
24:00
Speaker 2
What does it shows now in the app, sir? Does it shows now, sir? Okay. Can you try to go to the settings of your phone, in the wifi settings, and then check if the your old wifi name is now showing so you can connect.
24:00
Speaker 1
OK go on. Let me look I've got the wrong came. Yes I hear trying to connect to the network for some reason. I don't know why. Uh huh.
25:00
Speaker 2
Okay, try to connect to your old Wi-Fi, or it's connected already? Can you try again to connect it?
25:00
Speaker 1
it says again, I'm able to connect. I'm able to join network Kasper Cloud. And that's what we called it. I can't hear you. What? Uh, I don't see that. I don't know. I don't see that. I don't
26:00
Speaker 2
is there an option for user to forget network so when you try to click that wi fi name there will be an option for you to forget that network you don't have that option
26:00
Speaker 1
[KEEP_UNCERTAIN] Apple. Apple. Apple 16. 16. 16. Okay. Yes. Yes. Yes. Yes. Yes. Okay. I I didn't. You just want me to delete them? Instead instead of delete there's a little minus next to it. There's a little minus next to it so I could delete it. Is that what you want me to do?
27:00
Speaker 2
What's the phone that you are currently using by the way? Uh mm. Check. Apply this line. Or a file. Okay, uh when you try to uh tighten a sisir, do you see the edit top right corner? Okay, click that one. Then there will be option for get.
27:00
Speaker 1
I don't see one that says forget. It just says known networks and there's a minus sign and it's a circle with a red circle with a minus in it. And it looks like if you click that, it'll it'll delete it. [silence] On Casac Habitat. It's in no network. [silence]
28:00
Speaker 2
is there an option for get sir the Wi-Fi there is option for get sir I pass there. Uh, you've mentioned no network is that correct, sir. Where did you find no network, sir? Are you currently in the, uh, can you confirm to me, sir, what are the Wi-Fi names showing you?
28:00
Speaker 1
Well, up 35. Well, sit up 30, 32D. Well, set up DE. Best Buy, geek squad mobile. Seller. Two. [silence] [silence] Hold on one second. Okay, I clicked on it and it's spinning. [silence] You want me to push edit, and then do that. That'll take me to the minus sign. Is that what you want me to do? And then delete? Okay, I did. developed setup DDE. Oh, Casa Castillo. Yeah, I see it. It's asking for the pat.
29:00
Speaker 2
Yes, sir. Try that. So you can remove it. Yes, delete. Okay. And then try again to go back to the wi-fi settings, where you see there, all of the wi-fi names, and then check if you will be able to see that current wi-fi name you have. Now, the, your current wi-fi name, Castillo. Yes. Okay. Then try to click that and tell me, after you click that, what's the option that it will provide you.
30:00
Speaker 2
Okay, try to put your Wi-Fi password. Now, if that's the case, sir, do you have a computer or a laptop?
31:00
Speaker 1
Yeah, hold on. Okay. Where do you want me to go?
32:00
Speaker 2
uh, a Ethernet cable directly to the parent nodes. You need to In order for us to know what's the Wi-Fi password you have created, sir. We need to connect your computer hardwired directly to the Linksys device. [silence] Do you have an Ethernet cable, sir?
33:00
Speaker 1
The pens are OK. And[silence]
34:00
Speaker 2
Oh, I see. Then we cannot. Okay. Check. Then we cannot check what's the Wi-Fi password, sir. Now, what we can do only sir is we're going to reset again the whole system, set it up from the scratch again. Okay. For the parent, sir. Try to hold and press the reset button for 30 seconds. Yes. On the parent, sir. Hold and press the reset button for 30 seconds so that it will reset. Alright, wait for it for three minutes. Device is so purple or magenta.
34:00
Speaker 1
Okay, it looks kind of a bluish gray. Okay, I'll hold on one second, I'll be right back. [silence]
36:00
Speaker 2
All right. Just give it some time, sir. It should turn magenta or purple. [silence]
36:00
Speaker 1
Okay, it's magenta. My, you want me to give my computer?
37:00
Speaker 2
Okay. Now, try to use your computer, sir, because we're going to use the website for Linksys. Try to open your computer, go to Wi-Fi setting, and then from there on, try to connect your computer to the Linksys Wi-Fi name of the parent node. From your computer, go to the Wi-Fi settings or network settings.
37:00
Speaker 1
Okay, I see what you're saying.
38:00
Speaker 2
and check the available Wi-Fi names. All right. Now check the parent node. In the parent node, there is a Wi-Fi name there. That should be the Wi-Fi name that your computer will be connected to.
38:00
Speaker 1
Showing uh. Velcro setup. 32D and Velcro Velcro. DE and uh let me look underneath and see what it says underneath. Huh. Can I see that on the parent on the computer? On the bottom of the parent node. You want to know the password? It says Velcro setup. 3.
39:00
Speaker 2
yeah check it in the parent node you need to so check at the bottom of device here you need to flip the device there is a wifi name showing there yes no sir you need to connect to that wifi name and put that wifi password there
39:00
Speaker 1
32 D. and the Wi-Fi password. I'm not gonna take a picture of it because it's very small. Hold on. Okay. So do youm[i] connected to develop 32 D.
40:00
Speaker 2
Okay. Yes. [silence] Yes, sir. Connect your computer to that Wi Fi name.
40:00
Speaker 1
[silence] Okay. It says connected but I don't see and it says green. But I didn't put in the password. [silence] Build up 30 to set up 32D. [silence] Yes. No, I'm telling about all the computer.
41:00
Speaker 2
[silence] Which one shows green light. [silence] Is that the parent node? So, the light indicator in the parent node as uh it was magenta now it turns green. [silence] Yes sir, you should. It should show green, cuz for the parent node, that's the Wi-Fi name of the parent node. [silence]
41:00
Speaker 1
Yeah, it's magenta on the parent node on the actual point note. Okay. Yes.
42:00
Speaker 2
Okay. All right. So as long as you are connected in that correct WiFi name of the parent node, we will be able to log into the website. Now, try to open a browser and then tell me if you've opened it already so I can provide you the link to go. Okay try to put at the top box there is a URL box there not in the search bar. Try to put there myrouter.local.
42:00
Speaker 1
d an enter, okay it says allow. [silence] This site can't be reached [silence]
43:00
Speaker 2
Yes, enter. Now. What does it shows now, sir? In the page,
43:00
Speaker 1
Okay, that's what you want me to put in here? And that's what. Okay, on a computer right. Okay, I'm just confirming. What, now what's the number again, please? Uh-huh. Okay. Got it.
44:00
Speaker 2
Okay, if that's the case, can you try instead of myrouter.local, you try to replace it with your default W ran address? That would be 192.168 replace the myrouter.local? replace it, erase it. Yes, sir, on the computer. We'll only use in computer. 192.168.1.1. Hit enter.
44:00
Speaker 1
It says this I cannot breeze. Chrome. You me try another browser. I don't have that when I have um R.
45:00
Speaker 2
Then, what it? We have no sir. what the browser you're using? Can you try to use incognito? You can just click there search top right corner there is three icons and then you'll have an option private window or incognito out only [silence] So, in your Chrome, sir. Because I am pulling up my Chrome as well. In the mm-hmm. Then try to go to Safari sir. Then you use the same link that I provided to you.
45:00
Speaker 1
It says the connection is not private. That's the only thing it says. Why am I getting a warning when I am trying to access my router setup in in a browser?
47:00
Speaker 2
my router. local. okay, as you have an option there to either click advance or proceed. You see it?
47:00
Speaker 1
I see where it says, learn more. It says to get the Chrome highest level and it says advanced, advanced and I'm clicking on it, it's not working and I'm seeing where it says reload, do you want me to try that? Continue. It says this page is not private and it says the website has been [silence]
48:00
Speaker 2
show details visit this website Advance click Advance No, you just need to bypass that connection error there continue what does it shows
48:00
Speaker 1
[silence] impersonal maybe impersonating linksys ht.com to steal your personal or financial information. No it says it says it says go back or or uh show details. Now. Yes. It says the fire wants I did. It says the fire wants the website to have a certification is not valid this may happen if the website is not secure.
49:00
Speaker 2
Is there an option like continue advance? You have an option there, visit this website. Can you try to click show details? Try to click.
49:00
Speaker 1
The website is misconfigured or an attacker has compromised your computer connection. It says, "visit this website." Okay. I'm going. Okay, it says, "Router password." Okay.
50:00
Speaker 2
you don't have an option there sir like visit this website or proceed continue yes try to click that one okay put router password sir router password is at the bottom of the parent node
50:00
Speaker 1
It says username, right. I put in my email. It says access develop and it said router password, I put it in and now it's asking me to save password. God, it says username. It's asking me if I wanted to save that under my name or my my email or what.
51:00
Speaker 2
No, sir. They have an option there to log in using router password. No need to save the password, sir. You can- you just need to remember the router password.
51:00
Speaker 1
Here-ish. No. You have. now sign in. It's asking for the router password again. You going to put it?
52:00
Speaker 2
You have an option, skip or next. Sign in, sir. It's asking for a router password again. You put it in, sir.
52:00
Speaker 1
I put in it. It. It keeps asking the same question about a new password. Yeah, it says reset password and when I push that.
53:00
Speaker 2
It was looping.
53:00
Speaker 1
I just reset it and it says enter the recovery key. Now you allman. I know I I I took a picture of it. two, three, four, two, seven, three, four, two, seven. administrative password is asking me for. [silence]
54:00
Speaker 2
Yeah, sure, go ahead. Yes, sir, it's in the, at the bottom of the parent node. All right. All right, try to create a router password, sir. It should not be repeating letters or numbers.
54:00
Speaker 1
Okay, okay, hold on one second. Okay. Okay, it did something different this time. It said, smart Wi-Fi tools. Okay. Right.
55:00
Speaker 2
Mm-hmm. Perfect, sir. That's the correct one that we needed. So now you are in the dashboard right? You see the device router internet. Correct?
55:00
Speaker 1
Router, uh, I don't see where it says internet. I'm sorry, repeat that, please. Device list, get access. Parental controls, priority, speed check. Connectivity. Wi-Fi, router settings. Yes.
56:00
Speaker 2
How about this? In the left corner you see an option there below router settings connectivity, do you see that? Left corner of the of the page, there are options smart Wi-Fi tools, device list, guest access and so on, do you see that? Do you see router settings? Click connectivity. Do you see?[silence]
56:00
Speaker 1
Yes, I got it. I Router setup? No. I Cancel? OK. Yeah.
57:00
Speaker 2
you see connectivity? okay so in connectivity sir you will see an option there do you see CA router setup yes that's beside so can you tell me uh aside from basic internet settings local network what are the other options that you see there that's all okay all right so if that's the case can you try to click cancel you see option cancel? uh huh and then after clicking that it will route you to again [silence]
57:00
Speaker 1
Yeah. Now, where do you want me to go down? I'm confused now again. I see it, yeah, I'm sorry. Yes. [silence] like, California.
58:00
Speaker 2
scroll down just scroll down very bottom portion that's the last option that you will see small hyperlinks uh words and user license agreement terms of service privacy statement do you see that okay do you see an option capital CA okay so you choose that one okay bye
58:00
Speaker 1
Yeah. Okay. There's one that says, CA router setup. Is that what you want? Yes. It says it says SS ID one. It says one through 24 characters. And it says, set up node. Yes, yes. There's no name for it. It's asking me to name it. What do you want me to name it? This is the SSID? Okay. Okay, I didn't understand that. [silence]
59:00
Speaker 2
Uh, there is, uh, there is an option like, uh, SSID. Did it ask you? Can you try to rename that SSID? Yeah, try, try to rename it, sir. Uh, SSID means to say that's your Wi-Fi, Wi-Fi. So you rename your Wi-Fi. Yes, sir.
60:00
Speaker 1
Okay, I put in the password and the Wi-Fi name do I do, setup node? that's in It says router not found [silence] could it be,
61:00
Speaker 2
Okay. Aside from that sir, what are the other options that you see there? Okay, perfect. All right, then we'll try to click setup node. router not found. Okay, all right.
61:00
Speaker 1
see that I had the node, the node plugged into the wrong, to plugged in wrong to the router? Well, I have to plug the node into the router, right? To the modem. The modem. Yes, I did. I did. I did and the only spot that it would go in. Okay. Okay.
62:00
Speaker 2
Miru, what day you mean by that? node to the modem, sir? Or you have another router? node to the modem, sir? Or you have another router? Did you not connect an ethernet cable to the modem down to the link sys? Okay. Yeah, that's that's correct. So from the parent node, you connect another ethernet cable down to your, uh, sorry, your, you don't have a ethernet cable. Yeah, that's actually the correct one. That's the correct uh cords. Actually, earlier, you do have already an internet. However, since we renamed your your Wi-Fi
62:00
Speaker 1
okay right now after I set up that thing and it said that there was no computer. Now the thing is just waiting. Do I just get out of here [silence] okay.
63:00
Speaker 2
and you forgot, what's the Wi-Fi password? That's why we reset again, the whole system. But then it was working fine before. So, right now, we're trying to set up your parent node, but we're really having a hard time setting it up now. Can you try to check your computer? What's the Wi-Fi name or check what are the Wi-Fi names showing, please? [silence] You can just minimize that page and then try to go to your computer's Wi-Fi if you will see what are the Wi-Fi names. Just minimize it.
63:00
Speaker 1
[DOWNWEIGHT] I went to Casa Castillo, hold on one second. The one that I just created, I'm checking that it's downloading it. It's like it's looking for it. It looks like it's going up and down like it's looking for the Wi-Fi. [silence] V-L-L-U-B setup, D-D-E.
64:00
Speaker 2
sorry what this shows in the Wi-Fi setting you don't see uh do you see what are the Wi-Fi names showing
64:00
Speaker 1
Yes. Yeah, and it's, and this is what I did last. Okay, now it's working. Yes. Yes ma'am. Hold on. It's green. It's green.
65:00
Speaker 2
okay that's the Cisco steel you. Can you try to click that WiFi name? your wife name? it's connected. Is that correct? OK. What's the later indicator showing in the parent document? Okay. Perfect. That's good, sir. meaning to say, it's you're parents node. it's already set up, it does have an internet. Now, to configure, uh to make sure that it really is functioning, can you try to use your computer sir? Open any web browser that requires internet just to double check if you have internet before we proceed? [silence]
65:00
Speaker 1
I'm doing one. It's taking a long time. It's, it's doing a bar. And it's going across and it's not, it's not
66:00
Speaker 1
not doesn't seem to be working. That's why I just tried to do Yes. And it's just a blue line and it's not going all the way to the end. It's just stopped. Well it doesn't look like it's loading, it looks like it's stopped loading. [silence]
67:00
Speaker 2
Try to put Sir a link, like go to YouTube dot com. You hit enter? Then it's loading, you mean? Can you try again to open another browser? Then search YouTube dot com.
67:00
Speaker 1
When I look at the Wi-Fi settings, it looks like it's fully- fully. All the circles are... Okay, hold on. One of them came up. It finally came up. Well, it's coming up, but it's coming up really slow. Just a couple of feet. Still loading. Of the child nodes? They're red.
68:00
Speaker 2
How far are you by the way from the parent? Yeah. So is it still loading? What's the light showing for your child node, sir? Yes. Okay. is supposed to be once you've had already an internet, or the apparent node is set up. You have an internet, but if it's that really slow, then I don't have an option, other options to troubleshoot with your connectivity. We're just going to close all the website that you've opened and then reopen again another web browser. You can try to close all of your web websites, sir. Uh, do not include the one that is for the links.
69:00
Speaker 1
okay, I accidentally closed the one for the link test because you told me to close them all first. Then you told me not to close the link test after I closed it in. Okay, what do you want me to do now? Now , I'm confused . What do you mean , if if we look at the parent node or the one , Okay . It's loading really slow . It says it is .
71:00
Speaker 2
um So since you've closed already the other browses, and you just left Linksys, can you try to open a new browser and go to YouTube if will check if it will still slow your internet? [silence] Are you still connected to the your Wi-Fi? Please double-check.
72:00
Speaker 1
It says it's connected to Casa Castillo. And it says it's fully working. That's what it says on you know like all the bands are working. Right. Bye. Hold on. [silence]
73:00
Speaker 2
you mean the signal wi-fi signal bars can you try to open a different page? side from YouTube, cause it's very impossible that you will have uh slow internet we already reset your node and you're not that too far from the node right?
73:00
Speaker 1
What's my subscription speed? Oh, I don't know. I don't know. Okay, they just set it up about they set it up before I called you. They just set up the the the whole the whole um, I moved it from one side of the house to another side of the house, and they just set it all up, and they say it was one.
74:00
Speaker 2
What's your subscription speed from your internet service provider. sir? Spectrum. Yeah, what's your speed from. you need to make sure sir that you also know what's your subscription speed so that Uh, you'll be able to check if you've received the correct speed or just the node is too old so that it cannot tackle subscription speed you had.
74:00
Speaker 1
It was working before. [silence] moving forward. [silence] Let me ask you this question.
75:00
Speaker 2
Okay. Well, if that's the case, sir. then what you have experienced right now might be pretty normal because the no- the node that you have, as I've mentioned earlier, this is part of our first generation node. This is only Wi-Fi Five. However, your modem is already Wi-Fi Seven. That's why it's pretty normal. You're you're just gonna experience low internet because of the conflict between modem and nodes that you have. Uh, right, sir. I know that you've mentioned that it is working before. However, we cannot guarantee you that the nodes that you have will still be intact or will still be compatible moving forward. Because then again, you don't have any more firmware updates for your uh for your nodes, sir.
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Speaker 1
do they still sell these nodes at, at Best Buy, the updated nodes? go ahead. But I don't want the old stock because that might not work. Well, I'm just trying to get a device, I'm trying to purchase a device that's going to work.
76:00
Speaker 2
OhmAupdated no sir. We don't manufacture the kind of device anymore meaning to say this kind of device is already phased out from our end. However, Best Buy and other forget if forgetin or seller uh might still have an old stock for this deviceYou can have the series devices or you can ask anyone for Wi-Fi six to [silence]
76:00
Speaker 1
at Best Buy. Okay, thank you. Okay, thank you. You too. Bye bye. [silence]
77:00
Speaker 2
or Wi-Fi 7 devices. That's all that you need to tell them. Yes. tell them, you wanted to purchase, if you still wanted Linksys to be. the router that you have, uh, just tell them, I wanted to buy Linksys Wi-Fi 6 or Wi-Fi 7 routers. That's all. You're welcome. Sir, if by chance, you'll have a new device, you wanted us to assist you setting it up. So, you can always call us back. We have your record and they're we're gonna guide you to setting up the device, that's for free. Okay? Thank you, Sir James. You have a nice day ahead. Bye-bye for now. [silence]
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