Speaker 1
This is Linksys Technical Support calling. This call is recorded for quality assurance. Please hold as we connect you to a Linksys specialist. Hi, good day. This is Carla from Linksys. I am good, ma'am. Okay. Do you want to set up now the MR2000? Okay. So, do did you already turned on the MR2000 or you haven't turned it on yet? Yes, ma'am. For your MX, I'm sorry, not MX, MR8300 if you want. [silence]
00:00
Speaker 2
all right. Hey, paid up the piece. We asked you to call some ways to do a bit. Hi there, how are you? Thanks for calling back. Some, yes. So, do we have to pay for the um the other stuff? [silence]
00:00
Speaker 1
to um configure it to be added to the network. But aside from that paid connect option ma'am, we have also other option like I can send you an email to a video link okay that you can follow on how to add the MR. okay. But for your MR, but for the MR 2000 ma'am, I can walk you through on how to set it up. The MR 8300, ma'am? Yes, ma'am. Okay, yes, ma'am. But for, before we process the $15 ma'am, let's [silence]
01:00
Speaker 2
Can you set up our rehearsal tickets okay then, can you, can you please help us with the setting it up, can we add the pay the $15? Yes, well like I just want you to do both at once. Yes.
01:00
Speaker 1
um, do with the mr. 2000 first, then once we need to do now the troubleshooting on the 8300, that's the time that we're going to um process the uh transaction, okay. Uh the $15. Mhm. Um, we can um, like do the troubleshooting first on the mr. while, you're, um, the mr. 2,000 while your computer is updating. Okay. Uh I'm sorry, it needs to have um internet connection on that, sorry. Uh um, oh let's just wait for that how many percent already ma'am? Okay. Just just wait for that. This computer is it a desktop or a laptop? [silence]
02:00
Speaker 2
Could we process it now? Because I'm so sorry, but my computer's in the middle of doing an update and I didn't realize it was going to update right now. What's stopping it? It has to stop. I know, but I've... Yeah. It's at 73%. It's a desktop. [silence]
02:00
Speaker 1
And is it wired or is it wireless? Mhm. And right now it's wired to the modem or to the linksys, um, are a dashboard. Is it Mac or Windows? Okay. Is it Windows 11? Okay. Um, we can do that later, ma'am.
03:00
Speaker 2
I have, it's wired. Yes. L… The, which one, the 8300? That's the one. Yeah, the 8300. It's it's hardwired into that. The modem's in the basement. Windows. I have an iPhone, though, I have Yes. I have an iPhone that I have the app on, the Linksys app. Do I open that? Okay. I didn't know this was going to do this, Lauda.
03:00
Speaker 1
Okay. [silence] That will, we'll do that later, ma'am, once
04:00
Speaker 2
Speaker 11: Yes. No, because it's (indistinct) going in the place where the [REDACTED_PAYMENT_DIGITS] is, so I have to take it out. So I only have one plug left. So as soon as this is done, this is quite inconvenient. I can't believe it. You wanna call me back or you think we could process the payment? That will take how long? Oh. Speaker 11: Yeah. Speaker 5: [silence] Speaker 9: [silence] Speaker 3: [silence] Speaker 10: [silence] Speaker 11: [silence] Oh geez. It's not going to let you. Might take a big jump there. I don't know how you can just break it. [silence] [silence] [silence] [silence] [silence] [silence] [silence] It's like doing a lot of 16 ups. [silence] but you have to stay, baby, because if I have to run, I have to run. It's not funny. I know but I can't do it,
05:00
Speaker 1
Okay, how many updates? Um, okay. Just wait. Okay. Uh-huh. Mm-hmm.
08:00
Speaker 2
83%83% it just popped up at 8. all 87. 90.[silence] 93 97, we're getting there. Oh, gosh, this is ridiculous. Yeah. And they say I have to restart it after, is that okay? I think you want the computer shut down when you do it, unplugging of the wi-fi. No. I think so. And we just got a new computer and let's plug it in.
08:00
Speaker 1
Okay. Probably the update right now is like a big size because sometimes um Windows will not tell us when to install updates. Uh-huh. Jason? Yes, ma'am. Yes. Yes.
10:00
Speaker 2
we set up the router, we had- had it installed about three days ago and now Dell just broke in right before the call and they're installing all these things. They didn't even tell us. Well, they didn't break in, but you know, they didn't even automatic update. They just didn't even tell us. and we're stuck at 97 here for a minute. and yeah, yeah. So just so I can know what I'm up against, I have to unplug the 8,300, correct? And then put in put in the 2,000 and we're going to do the 2,001st. Okay. 100%. It says it'll prompt you to restart. So at the bottom.
10:00
Speaker 1
Yes. Mm-hmm. OK. It, it, think it will automatically do the restart. [silence]
12:00
Speaker 2
Yeah. They're almost done. And then they say they prompted a restart. It says it's at 100%, but they haven't prompted the restart yet. You're still saving. You think, you know, an absolute rodeo. Two computers here. They both started having to finish. That one, I just have them working just and then I've been doing stand up your job. [silence] William. This is so unfortunate. This is just bad luck. Bad luck. So, what do I do? Because it says installing... Can you click on that virtual assistant and ask him a question? Ask the virtual assistant, ask him, it says 100%, can I shut down the computer? Do I need...
12:00
Speaker 1
it's still installing. Yeah, probably it's still it's finishing installing. You haven't uh disconnected the MR 83, right? It's still connected. [silence]
15:00
Speaker 2
Why can't you ask we ran into a trouble? You couldn't start this task? on it. What should we do? I feel so bad. It's weird because it says the line that goes across says it's 100%. But it's still spinning and all the all the updates are still say installing. But the line says 100%. No. [silence] and numbers are still changing and the circles are going. O, it says software update, 16 update, it says installing update 15 of 15. 100%. O, it says 100%, but there's one that says download it. But if there's 16 updates and says installed update 15 of 15. okay? it says previous up to oh wait you one over you please it will. restart now. yes restart now. what happened? I saw you hit.
15:00
Speaker 1
It's still installing. Okay. [silence] Oh, yes. Thank you, Joe. Certainly. There we go. Okay.
18:00
Speaker 2
Yeah. May I call? [silence] I hope the letters do this quickly. [silence] It says 15 slash progress Updating system BIOS. [silence]
19:00
Speaker 1
earlier mom it only it's this automatically install the update it this prompted you to before it start it with the update it automatically update I have all the apps we go to Wi-Fi okay me don't unplug it do not unplug anything yet until the update finished okay okay let's wait for the computer to complete the updates. Like let's wait until we can really use the computer. that's a time that you can unplug the router okay.
20:00
Speaker 2
55%, 56% 76, 61, case and you could yeah you could do that 58 68, 70 go fast hun. 74 75, [silence]
22:00
Speaker 1
[silence]. Hello, ma'am. Hello. Okay. Um, okay.
24:00
Speaker 2
You're there. Yes. 66%. It says.
24:00
Speaker 1
since it's still doing the update and we don't know uh this how long it will take. Um how about this? Um the moment that it finished the update and you can now um use the computer, kindly uh like give us a call and then if I don't have a call right at that time. Um no need ma'am. Um everything is um documented. Uh I document everything. So in just any case, ma'am, if you call us back that I don't have a call that time, I can um um process the call back. And then just in any case, I have a call at that time, then next technician can proceed assisting you since I already input what will be the next step in your um record. Okay?
25:00
Speaker 2
The only problem is they that 90%, because then if I lose you, I have to explain everything again. Okay. If you... If we don't get a call, could you call back. It's... Why is this taking so long?
25:00
Speaker 1
not sure, ma'am, why is it that it takes time to do the update? but, because, we don't really know how long this will take. but again, the moment that it finishes the update and you can use now your computer, just give us a call, okay? But again, if I don't get a call, I'll call you right away, okay? In any case, I have a call. if the next technician will answer and if another technician can answer your call, will, he or she just proceed with the troubleshooting. Again, I indicated here the things that needed, what you're going to do that setup first, the MR2000 as the new current node and setup the 8300 as a child node. they know what what they're going to do with that one, ma'am.
26:00
Speaker 2
So, Vera...
26:00
Speaker 1
Yes, ma'am. They can assist you. They can walk you through and how to do that, okay? Mhm. Okay, sure. Yes, let's just wait till it won't um if in any case, after the restart, will let still during the update, uh to finish the update and um just give us a call once it's finished, okay? But let's just wait. [silence] Yeah, possible, ma'am. [silence]
27:00
Speaker 2
um, they'll be able to do that for me. Okay. Um... I think it's rebooting now. Do you want to wait one more minute, or do you want me to hang up? [ silence ] This is wild. Must have been a big updater. I never seen a computer take that long. Okay. Um...
27:00
Speaker 1
It'll work now when you use your computer. [silence] Okay, here's the thing, let me just check the settings on your MR 8300. So, open a browser and then you can use Google Chrome. And, then once you open Google Chrome, on the upper right hand side corner, you can see the three dots
28:00
Speaker 2
Do you know how I can tell if it's ready? Yes, I can get on the internet, yes. [silence] Okay.
29:00
Speaker 1
click on that and click on new incognito window. um on Google Chrome, on the upper right, there's a three dots. Click on it and then click on new incognito window. and incognito window, just to um incognito um use this one and after that, once it's open, on the address bar, please type this number 192.168.1.1 Uhuh. It should be on the address bar, ma'am. Uh-huh. uh-huh. Number. Uh
30:00
Speaker 2
Okay, one sec. So I go where? I okay, there's oh, okay. Got it. Why is that? One second, sorry. So I'm the search bar, okay? Yeah, address bar, yeah. And there.
30:00
Speaker 1
one ninety two dot one sixty eight dot one dot one yes yes click on continue to smart wifi uh yes is it asking you for the router login or access to the router okay yeah can you type admin uh I'm sorry what's that again ma'am
31:00
Speaker 2
Yeah. Keep your wifi handy. The Linksys app puts the ability to manage your wifi. Continue to Smart wifi. Yeah, I'm here. We set admin password. We need to set up an administrative password so you can access settings when you're not online. It says to log in with your. Where? Enter recovery key. It says to log in with your Linksys Smart wifi account, click here. Can I do that?
31:00
Speaker 1
To log in. Um, I'm going, can you repeat what's really it says it. To log in using the smartwifi.com or? I know we're not using the app, but log in now, okay? Um, what's on the page right now? Okay. Kindly uh click on um, kindly enter the recovery key. The recovery key right now, ma'am is you can check that at the bottom or underneath your MRA300.
32:00
Speaker 2
It said to log in with your. Yes, for me to log in. Can I do that? It says your app login. What? So it says reset admin password, but there's no where to click. It says enter recovery key. Enter the recovery key from any node to unlock admin password reset. Is that wrong? Oh, it went away. [silence]
32:00
Speaker 1
Okay, can you type admin, A D M I N, in lower case? Okay, did you change your password before? Okay, how about try hold on ma'am, how about try this? Um, at the bottom of your link systems MR 8300, there is pass- uh, just- Mhm. Uh, just to try this ma'am, if the password will work.
33:00
Speaker 2
[ silence] access valve up, router password. [ silence] Okay, [ silence] incomplete router password. Yeah, I [ silence] have it on the app. Let's start over again cuz this one's not working good. Sal. I don't want that password to be on there anymore cuz it's dangerous people can have it. Sal, can you can you reset the password on the bottom [ silence] Yes. Okay, what is this? One second. One I need to redo that cuz I lost the page.
33:00
Speaker 1
uh, uh, um, again, on the incognito page, 192.168.1.1. Okay, what's on the screen right now? Okay. Okay. Use the password at the bottom. Yes. [silence]
34:00
Speaker 2
Okay. I got it. It's 1 9 2. It's okay. I got it. No, no, no. Yeah. Now I'm here and it says you know it says Oh, I think you might've turned it off, baby sign it. So, access develop router password Now there's a password on the on the bottom Okay. Tell me what it is then d. K. T. K. 0 Yes. T. C. U. Yes VPSU. Invalid router password. I don't know. I I signed up through the app and I they told me to do a like send password for the app. I had that password. And the zero could be an O. It looks like zero. Look at the stars.
34:00
Speaker 1
Okay, do you have the option to reset the password? Okay, click on on the reset button. Now what we are doing right now ma'am is we are going to check the settings. This in any case we will be needing that setting, setting up your MR2000. Yeah, when you click on reset it will ask for the recovery key. Just use the recovery key same say at the bottom of the MR8300.
36:00
Speaker 2
It's not right. Yes. But can I just log in through the app? Okay. I'm sorry. It says, reset admin password. Bottom, gotta get it right. It's at the bottom, bottom of that. Bottom of the door? Mm-hmm. I'm late on this drink, hun. 148. Yep, five four two.
36:00
Speaker 1
Yes, correct. Ma'am, this is only for the router password? No, ma'am. You can create your own password, ma'am, okay? No, ma'am. This is um, this is just a router password.
37:00
Speaker 2
Write a new admin password and hint. What's admin mean that's my password? It's not for my app. Okay, so this is for the... This one right the 8300, right hon? The 8300 is what's down there, yes. But I don't want anyone to have that. Is that good? Yeah. Now is this the password I'm going to give people for the Wi-fi or this is just the router password? Okay. One second.
37:00
Speaker 1
by the way, remember the retard password is at least 10 characters, one special character and then at least one capital letter for for the letter. [silence] okay
38:00
Speaker 2
okay I hope it worked. okay looks like it works. yes. yep. where I don't see that N user license agreement. oh yeah, okay, Yeah.
40:00
Speaker 1
Yes. After you click on C.A., kindly click on troubleshooting. And then click on Report. And then after report, scroll down, look for Internet connection IPV4. What is the connection type? How about the IP address? Internet Address 40 point 13, right? OK. Kindly click OK at the bottom. After you click on troubleshooting.
41:00
Speaker 2
B.A. yeah. Yep. Yep. Hold on one second. Internet connection. Connection type automatic configuration DHCP. Internet 19216840 13 why.
41:00
Speaker 1
Or the bottom right, and then kindly click on connectivity. And then after connectivity, click on ethernet settings. Okay, look for Mac address clone, is it checked or unchecked? Okay, good. Can you click on cancel and then after that select Wi-Fi settings? Mm. And then you can see the under Wi-Fi settings, 2.4 and 5 GHz, right? Can you take a picture or can you take a screenshot on the 2.4 or can you take a screenshot of the Wi-Fi settings? Take a screenshot or take a
42:00
Speaker 2
Yeah. Yeah. Yeah. Unchecked. Yeah. Yes. What? Oh. What? Oh. Why? I don't want to show my password.
42:00
Speaker 1
okay you can take a screenshot or you can take a picture okay we'll be setting that settings later to your uh MR 2000 so that you will only have the same Wi-Fi name and Wi-Fi password okay can you cancel or close this page and then right now um we are going to um like disconnect the 8300 from the modem and then from the computer so that we can connect the MR 2000.
43:00
Speaker 2
There is like two, and then do what with it for you. So it's for later. Then you do 2,000. OK. Great. Thank you so much. OK. We took the screen up. OK.
43:00
Speaker 1
Okay. So, just disconnect. If possible, ma'am, we need to use the plug that came along with the router.
44:00
Speaker 2
If I could... Okay. Okay. There we go. This one goes with this one. Okay. Okay. Okay. This should be the same, right? Or do we? This would be the same. Okay. Okay, I have to plug all these in. Oh, I hope they have a known. Who does this one go to? [silence] Shit. [silence] Ah. Yes.
45:00
Speaker 1
Okay, the modem, then, okay, the modem, the cable that connects from the modem, it should be connected to the internet port of the R2000. Um, not yet, ma'am. OK. the. Is it. OK. Did you turn on the MR2000 right now? OK. [silence] Is it solid purple? Is it, is it solid purple? OK. So, um, if you can completely close your left eye and look at the MR2000, try to describe to me the color it's flashing. Not, not the color you see, the color what the actual color it's flashing. It's either flashing blue, it's flashing purple, or it's flashing red. Uh, no, that's not correct. What you seeing is telling you what MR2000 is flashing. What you see or what you see, it's not real. That's actually not what's flashing. OK? So, um, do me a favor. Close your left eye and let me know what color the M 2000 is flashing. Is it solid purple? OK. So, um, is it flashing red or flashing blue or is it flashing purple? No, ma'am. Say that again. Nope. That's not it. What I'm asking what is the actual color that the MR2000 is flashing. It should be flashing. Uh, no. Did you turn on the MR2000 right now?
46:00
Speaker 2
do I use my app eh my I use your app it just say hello I'm do you want you do a thing eh you see it loose and hit buttons turn all the lights on your house I'm it says hello welcome home turn on all the lights in but I which wasn't good for kids turn on all the lights in this and plus one I see this show it Atlantic so what if I don't.
47:00
Speaker 1
you've got a network sleep-timeout set for one minute? Yeah, I opened the app. Okay.
48:00
Speaker 2
I don't I don't have the app on. Do you want me to turn the app on? Oh, Charlotte. Okay. Okay, one second. Okay, I got it. It says getting router settings. Okay. Okay. Can you go to the radius tab under easy setup? Okay, it's not seeing the Chrome tab. Can you go to the access tab then parameter? Console, that's that's the tab will be under radius.
48:00
Speaker 1
All right. Okay. Your phone, ma'am. Is it right now where is it connected? Connected to your old network or is it connected to velop setup? Okay. Hold on ma'am, just one moment on your phone. Can you stop the app right now? And then on your phone, click on settings. Look for settings and then Wi-Fi. And then under after Wi-Fi, it's links is set up, right? Okay. [silence] Can you click?
49:00
Speaker 2
Mm-hmm. Yeah, I got it. Yeah, it says Linksys set up. F 39, yes. [silence]
49:00
Speaker 1
Connect to that name. Okay. All right, the password, same thing at the bottom of your MR 2000. Okay. Okay. Um, actually, Mom, you may take a picture of it so that in that keep coming, flipping the, um, the router. You can just take a picture.
50:00
Speaker 2
okay. It says join pass, enter the password to join this network. Jeff? Jeff? Baby, I need you to read this number to me. I'm so blind. Sorry. It's down there, get your glass. The password on this hurry F. F. Can you take a picture of it? [silence]
50:00
Speaker 1
So that if you're having problem reading it, you just zoom the picture. disconnected. canne connect the app? the m r eight four three is uh off right off Okay. The canne connect. I'm today. Select They have option to go back ma'am. Yeah, can I click on select another network? And then what's on the app right now? Or how about this one ma'am, let's try to um the other way around to set up your MR um [silence]
51:00
Speaker 2
office that old internet it's reading is I already loaded it to my help it says troubleshoot or replace Linksys router nods no it just says select a different network or log out. yeah. this is Wi-Fi booster or office solo. offline routers is. offline routers. it says Wi-Fi booster or office. [silence]
53:00
Speaker 1
okay hold on members that's not the right um uh option how about this can you completely close the app right now Yes can you click on that You know what happened what's on the screen
54:00
Speaker 2
sh a sol. Should I put in acts or edit? It's a set up a new Wi-Fi network. Yes, I got it. Oh my God. Okay I closed it. it just keeps cycling asking me to, and then it close. Okay, what are you setting up? A Veil up and mesh routers or a non mesh routers.
54:00
Speaker 1
It's, develop, my. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Okay. Um, what options do you have right now?
55:00
Speaker 2
Okay, terms and conditions. Agree. Disconnect and remove your old system. Unplug the old router, any nodes or extenders. Next. Plug in your router near your modem or source of Internet. Next. Connect the router to your modem or source Internet. If your router has a port labeled Internet, use that one. If not, any port will work. Should I try if I did it right? it's connected. Plug additional nodes into power near the router. Is that the one the other one? [silence] Plug additional nodes into power near the router. Keep them close for this step. We'll tell you when it's okay to.
55:00
Speaker 1
[silence] Skip. Click Yes or continue. Is the light right now, is it blinking or is it still solid purple? Okay. What's the color? [silence]
56:00
Speaker 2
move them. If you don't have any more notes, skip this step. Okay. Just next. Make sure anything has finished starting up. The light will blink while starting up. and I say node. Light is solid. getting connected. This could take several minutes. flashing. Yes. It's flashing solid and there getting. It's starting, but it's getting getting connected.
56:00
Speaker 1
Okay, the light on the router right now, it's still...[silence]the one at the back of the router, ma'am, that's um, I think that's labeled as The one that's connected to the modem.
58:00
Speaker 2
It looks like You're not using the internet, Poe. Oh, shit. I don't know which one is the internet port. I know what one it is. No, but you don't understand. I have four internet wires here. Oh, no. I thought it was the black. Yeah, I know which one it is. But I have four wires because I have all these other things plugged into it and I didn't look which one it was. I'm so upset.
58:00
Speaker 1
Um what are the other devices connected to your router ma'am aside from the computer? Yeah. um can you tell them the color of the cable that was plugged into the internet port with or on the MR 8300 uh before we do that we need to make sure, ma'am, that the um modem is plugged into the internet port.
59:00
Speaker 2
Oh, man, I feel so sad. Because I have a wire that goes to hardwire my computer and then I have another white cord that hardwires my other one. This one so much easier yesterday with the other one though. I took them all out. Restart your modem? Uh,
60:00
Speaker 1
of the MR-2000. Okay, it's still nothing. what are the color of the cables that plug in right now to your router or your MR-2000? Uh, the one that's um you have to um since the cloud mem access is no longer available. This has been discontinued, so you can access so you we need to um, like, use the local access to your router. So, right now, on your Wi-Fi, on your phone, it shows it's connected to the length of set up, right? Okay, what options do you have right now? Let continue.
61:00
Speaker 2
Ethernet cables. And it's weird because the other one was working. So I know one of them was set up. Connect to your new Linkster router. Oh, it worked. So Linksys cloud is temporarily unavailable. You'll need to connect to your new Linkster router Wi-Fi to proceed with setup. What's that mean? It's in Yes. [silence]
62:00
Speaker 1
and then what happened what options then then yeah click on click on Next okay and so okay what's on the screen do you have the option to continue or next okay click on Next okay Connie um it seems to be playing a [silence]
63:00
Speaker 2
It says step two, go to settings on your home screen, find and tap on your settings icon. It says select your Wi-Fi. Next, it says choose your node's network. Next, return to this app. Exit settings and open the Linkson app. Connection not detected. Look under your node. Take note of Wi-Fi name and password. Yes, it says next. Connection not detected. What's that mean? A no, where it says.
63:00
Speaker 1
kind of minimize this app, ma'am, and then kind of go back to settings, and then go back to W-Fi. Does it show connected? It's good. Okay, just... Yeah, that's okay.
64:00
Speaker 2
Does the Wi-Fi was disconnected? no internet connection. It says no internet connection connects keep it keeps going in and out. Does that mean I need to change the port I put into the internet connections, actto you remember it says no internet connection. Under the the link thinnest labels. It says pin?
64:00
Speaker 1
one moment. Right now, under Wi-Fi, ma'am, it shows... open the app again, then what options they have then you have next, okay. Create a new router password. Yes, you can.
65:00
Speaker 2
It's trying to, it's logged in and this was just something. Now it's hooked up, it's hooked up, it says there's a check mark. Should I go and open up the app again? This is loading, ready to complete the step, complete setup. Look under your nose, take note of the wifi name. Why is this happening? Next, yes, next, next, try it now. Create your router password. Can I use the same, can I these same ones as last time? And will I have to,
65:00
Speaker 1
Yes. Sorry, ma'am. This is I think the router password yet not yet the Wi-Fi password Yes you can use that I'm sorry ma'am.
66:00
Speaker 2
everything in again and all my TVs and everything. So can I Oh, okay. So the router password I can use the same when I use okay I know people have the same character place in a row. They did tell me that before.uh what? What does that mean? It says I can't I can't
66:00
Speaker 1
Yes ma'am. Um, do not repeat the numbers or letters when you created the password. Ma'am, this is a router password different from the Wi-Fi password.
67:00
Speaker 2
Do I have to do a hand password? Okay. Your password must have at least 10 characters. This is amazing. Okay. Okay, it's done. Okay. Use the same Wi-Fi settings as Office Solo Wi-Fi, yes?
68:00
Speaker 1
Okay, so right now, yes ma'am, still here. Right now, it's asking now. Okay. Yes ma'am. That is your Wi-Fi name before, right? Okay. Yes. Yes, ma'am. Click on yes. As long as you can confirm that that is your Wi-Fi password and still same as your Wi-Fi name.
69:00
Speaker 2
Hello. Hello. [silence] [silence] [silence] [silence] You there? Can I say yes? [silence] It just asked me if I wanted to use my old, that old 8300 Office.
69:00
Speaker 1
Yes ma'am. That's why earlier as well, do you remember, when we checked the password on the Wi-Fi name, which is 18000. Because just in case you forgot that, it's easy for us to use that Wi-Fi Settings.
70:00
Speaker 1
then what options day? Okay, you minimize this app, go back to settings and go to Wi-Fi. Do you see there the name? Yes, that's the name of your network, right? And what's the color of the light right now Ma'am, what's the color of the light on your merg, the thousand? Okay. Yes, click on next.
71:00
Speaker 2
okay, what's I do now? It says now let connect to your new, it says now let's connect to your new Wi-Fi. Step one, go to your phone setting app and select your new Wi-Fi. Yep. Yes. Yes. It says link, which one is that? Office solo? Yes. It says link, which one is that? Office solo? Yes. Okay, it's connected. Now go back Now I say, it's blue. Now do I say, now let, let's connect your new Wi-Fi. Step one, go to the phone. Step two, once connected, return to this app and hit next. Okay.
71:00
Speaker 1
Yes. Or they have the option to cancel or skip? Click on next. What, just click on next. And what often they have the cancel or? Do it later.
72:00
Speaker 2
okay? Looking for your child nodes, your network router. Next. It says, add more nodes or next. Do you want to add the one up? Do you want to add more nodes or just next? Okay, and then it says, remove old router system from your account. We recommend keeping your account up to date. Remove from my account It says, remove from my account, or I'll do it later. I'll do it later. Oops, sorry. It's so small. [silence]
72:00
Speaker 1
I'm just canceling it or skip. Just uncheck it and then click the next. Yes. Is that that? Yes, you can connect now your computer to the links router and other devices. That's connected. Before, connect it now. [silence]
73:00
Speaker 2
Okay, help us help you. Automatically send error ports to Linksys. It's a check mark. In the next, it says send. Next. Your network is ready upgrade complete. Thank you for being continued customer. Go to dashboard. Okay. Now, do I have to put in a new password? Or can I use that old password?
73:00
Speaker 1
Um, try it the new um, the old password for your Wi-Fi, ma'am. Um, the only thing that you changed, ma'am, or the only thing that you created uh the new password is just for the router password, not with the Wi-Fi. Um, can you try it, ma'am? Um, can you check it right now? Yes, you may check other devices if they're already online and as well as connected. Um, not yet, ma'am. So, check your other devices.
74:00
Speaker 2
okay. So does my TV still have like my phone still be able to get on that Wi-Fi and my internet? It says five devices are connected. It says new firmware available. Update now. Okay. Okay one second. Jeff.
74:00
Speaker 1
[silence] yes, check if yes. Then go to arm, settings then Wi-Fi. Okay. How about your desktop computer? Yes.
75:00
Speaker 2
how can I tell? Should I go to my husband's phone? B move wall my phone, but the husband's phone's right there. okay. it says Wi-Fi is on there. it said connected. It's a checkmark. It's hardwired. But I'll check my other one. one second, I need the chair. Don't worry, I can do it without it. One second. Can you turn on my computer, ces it on Wi-Fi? Okay. Wi-Fi just got better. These Wi-Fi 6 for better coverage. Coverage and performance, enjoy. It's got a bar to a Wi-Fi with the light symbols. Okay, one second.
75:00
Speaker 1
yes okay um not yet sir to set up the am r uh 8 300 okay uh we need to do a reset on that because right now if you're going to plug in it to the power um outlet the light um will turns to red can you turn it on do not um bring it yet to a different location of the house it should be on the same location with the mr 2 000
76:00
Speaker 2
Okay, yes, so I'm on Wi-Fi. Okay, same password then. Yes. Yes, you're so good. Can you help me, baby? I gotta go. Can you call the other one a nest? Okay, my wife's gonna take about a five-minute break and I can... Do I take this upstairs and plug it in? Tell us what the next step is. Mhm. Yep.
76:00
Speaker 1
Yeah that's uh that's okay, okay, let's wait, it's not blinking, yeah, that's still u starting up, so let's wait for a minute or two to fully boot up the router and for this one, sure, um for your mrA 300, since this device is already out of warranty, um you've already mentioned [silence]
77:00
Speaker 2
Okay, perfect. Let me give it a second. Okay, I'm plugged it in and it's blue. Blue light. No, it's it just a solid blue light. Oh, the blue light's gone. Oh, now it's back. Now it's blinking. Mm-hmm. sure. Mm-hmm. You're very helpful. Thank you so much.
77:00
Speaker 1
Okay, you mentioned it to uh, what are the options and um, your wife earlier mentioned that you will avail the the one time non refundable technical support for fifteen dollars, right? Okay, so sir, uh, before we can, uh, before we continue with the troubleshooting. Okay, so we'll process first the uh transaction. Okay, so let me just um, prepare my system so that we can process the uh transaction, okay? Okay, okay. Okay. So, um, can I just please unhold for just two to three minutes? I'm just going to check something here. Okay? I'll be back. Okay, thank you. Hello, sir. Okay, thank you for patiently waiting. So, by the way, to process the 10th, sir, is I'll be, I'm going to, like, pause or stop the recording, since this is recording.
78:00
Speaker 2
yes, I'm. She wants to process the payment and have to put me on hold. So I got my wallet and ready for her to come back. Take your time, babe. You are. Okay, busy. I'm done. I'm going to let me warm up, again. Hi. Thank you.
81:00
Speaker 1
But again, this is a one-time non-refundable technical support that will last approximately [REDACTED_PAYMENT_DIGITS] minutes for your MRR-[REDACTED_PAYMENT_DIGITS] And if device is found to be defective, there'll be no refund or replacement and there's no guarantee that we'll be able to fix the issue. So I'm going to stop the recording so that we can proceed with the transaction. Okay. All right. And the car holder name, is it under your name? Okay. All right, and how about the card number?
82:00
Speaker 2
Okay. What's this? job. Yes, it is.
82:00
Speaker 1
okay, how about the expiry date? And how about the security code? All right. How about the billing zip code? Okay. Okay. All right. Again, this is just $[REDACTED_PAYMENT_DIGITS] So, I'm going to proceed now in processing the transaction.
83:00
Speaker 2
Okay, it is, sorry, 452071007100 1992 0329 163 L L is in love zero P is in Peter one H is unhappy zero Okay.
83:00
Speaker 1
email, okay? And the same thing, it to be sent to jeffandmichelleatrojico.ca. Okay. So the receipt is now sent, okay? So I'm going to resume the record so that we can continue the troubleshooting. Okay? Okay, the recording now is resumed. So, by the way, what's the color of the light on the MX8300. Flahing red, okay. At the back of this node, Ma'am, at the back of the MXR 8300, there's a reset button. Press and hold the reset button, okay? For 20 seconds on the 8300.
85:00
Speaker 2
wonderful. Okay, thank you. OK. Well, thank you all. We've been doing a lot of stuff in the basement before the meeting. Red flashing, red flashing. Yes. Yes. Yes.
85:00
Speaker 1
for 300 press and hold the reset button for 20 seconds. You need to use a pointed pen or a pointed object like a paper clip or a pointed pen, okay. After 20 seconds, you can release the reset button. Okay. Yes. Let's wait for like minutes to, uh,
86:00
Speaker 2
Okay. I need a pen or something. What? Something small. Okay, the light is off now. light's blue now. Solid blue. solid blue. Yes, it is. He did. It's already blue. Solid blue now. Now it's flashing.
86:00
Speaker 1
Yes. Let's wait for a minute or two to fully boot up the router. [silence] okay, hello? okay, what's the color of? okay, what's the color of the light right now? okay. yes.
87:00
Speaker 2
Oh, hello. Michelle just ran to the other room. It is sort of a magenta type color, pinkish.
88:00
Speaker 1
All right, do you have the phone with the app right now, sir?
89:00
Speaker 2
I'll go get Michelle to come back. And give me two seconds. Hello? Hello? Hello? Yes. Yes. Go ahead. My one second.
89:00
Speaker 1
Again when you open the app, on the upper left you can see there the three lines. Okay click on that and then can we go to set up a new product? Then add a node to like this. Yes. Click on
90:00
Speaker 2
Okay, one second. Yeah, okay. It says getting router settings. It says, getting router settings. There's three lines. Yeah, got it. Okay. Okay. Critical, this is HQ. Did you assemble the team? No.
90:00
Speaker 1
NEXTOOS Okay, just click on continue.
91:00
Speaker 2
Okay, so, adding your child note, it says, this could take four to six minutes.
92:00
Speaker 1
the light on the mR8300 is blinking or stays solid okay
93:00
Speaker 2
Is Lincoln? [silence] Thank you.
93:00
Speaker 1
What's the color on the, um, uh, the color of the light on MX? Uh, purple, but it's blinking.
94:00
Speaker 2
one what do you want good. When the bar is going across the bottom, it's like about almost a third done. Okay, it's going blue. And, oh,
94:00
Speaker 1
But, uh, how about on, uh, Silence. that means, Traynor ma'am, the light on the node, the MX, um, MR300 is now blue, that means, it's already added to the, um, network. So you can now, um, relocate this node. Okay. It will turn um, it will stay, um, It will reconnect to the um, network. The light will turn to blue. You will know that it's not communicating to the parent node. It's uh
96:00
Speaker 2
Oh, it says.. child node, it says, next. Okay, go ahead and move your child. Aim the key that's a little bit apart, 30 ft.. Okay. Okay. Now how do I know if I put it in a good place? So I can.. Can I.. I can.. I can.. I can..[silence] Oh, you can move it, have it been for children as young as two. Okay, cool. Oh, see, even here, you saw, it was really just..[silence] Okay.
96:00
Speaker 1
Yes, you can unplug it now. Yes.
97:00
Speaker 2
Okay. Hello? Can you hear me? Can you try to see if it works in here? Is it plugging in now? Yeah. Yeah. One second. [silence]
97:00
Speaker 1
right turn and your wait until a minute or two to fully boot up the router. That's the time that we're going to check if the light turns blue or red, okay? So wait for like a minute or two. [silence]
98:00
Speaker 2
That's what I am just, let me get his phone. He said he'd talk to you tonight too. Okay. Now what? It's blue. [silence] Okay.
98:00
Speaker 1
Let's wait probably it's done. That's just for the MX-300. It's still booting up. How far this, um, device right now from the parent node, ma'am? Mm-hmm. [silence] And right now, it's still blinking red. And just wait for a minute. Hold on a minute. Just wait. Maybe it's still booting up. I'm not yet, ma'am. The light on the 8300, it's still blinking. It's blue. How about check the app? Is it blinking? Uh-huh. Or probably it's still booting up. [silence]
99:00
Speaker 2
Do you want to? Bling bling red, that's right should we try it somewhere else should I click on the explanation mark on the App? Blue. Now it's blue. It's turned yeah. Oh, it's red again. red. The light turned back to red. No, it's blue. It says child not is offline on the App.
100:00
Speaker 1
Yeah. Let's just wait. Um, right now just hold on, mam, before we do that, make sure that the light on the router is um, MR8300? Should be blue, okay? And that's because they. Yes, that's because the it it's on detecting that it's not yet connected to the network, okay? So right now it's gone, and the light on the MR8300 it's now blue, correct? Okay, so that
101:00
Speaker 2
sólid blue, with an ex- explanation mark. It just no at the bottom it says now, firmware available. Oh, it's gone. The red explanation's gone. Correct.
101:00
Speaker 1
It's an indication that your MR8300 is not communicating to your MR2000 downstairs, okay? Mhm. Right? So basically what we did here, we set up your MR2000 as the parent node and then set up the MR8300 as a child node. That serves like it will extend the Wi-Fi signal to that area. Okay? So is there anything else, sir? Ma'am um you can do the firmware update. uh hmm yes. And that will take time. It will disconnect from the internet.
102:00
Speaker 2
Can you [silence] walk with me? [silence] Perfect. [silence] Yeah. [silence] Fantastic. [silence] How do I do a firmware update? [silence] What do I do now? Okay. [silence] It says if I just say update now. It says for downloading. You can use Wi-Fi during this update, but things might be slower than usual.
102:00
Speaker 1
Okay. Okay, thank you, ma'am. Thank you, also, for patiently cooperating with the troubleshooting. Yes. Okay. Okay. You're welcome. By the way, for your MR 2000, if in any case you need assistance with that, you can give us a call. Since it's still under warranty, I updated the warranty. The start of the warranty is from the date of purchase, okay? But for anything else for the MR 8300, it is already out of warranty. So, any troubleshooting needed to that router, that's either the paid support or with the other options that we have, it's either through email or with our AI.
103:00
Speaker 2
Perfect. You've been super helpful. You're worth so worth more than $15. really appreciate you.
103:00
Speaker 1
tool in our website, okay? So, is there anything else? Okay. Okay. Right. So, thank you also, ma'am, for, um, sir, for patiently cooperating with the troubleshooting. This is Carla again from lynxus. Have a great evening to you both. You're welcome. Goodbye.
104:00