Speaker 1
[silence] blink and right and so it's Blinking Red right now okay [silence] okay
01:00
Speaker 2
it varies, it pulses red for a few a few gyrations and then it turns to dark blue and pulses and then it goes to steady blue for just a second but mostly it's just blinking red. yes. it is. now it's now it's blue. And then, but it'll it'll fail here in just a in just a second. It's sitting about a foot away from the parent node right now. Yeah now, now it's a darker blue and it'll,
01:00
Speaker 1
[KEEP_UNCERTAIN] All right. So, uh, you have three nodes in total right? And for this node specifically, is it still using the power adapter that came with it? And how long have you had this or the issue with this node?
02:00
Speaker 2
Yeah, it just it just does this pattern. It's been doing this for for some time. Correct. Yes. is. Oh, honestly, it's it's been a while, probably. I I I hate to [silence]
02:00
Speaker 1
Okay. Is it plugged directly to the wall outlet or you have it in a surge protector or? All right. Mm-hmm. Okay. Hmm.
03:00
Speaker 2
probably close to a year. I, um, I, I didn't know what was wrong. So it's um, it's been a while. It it is. Uh huh. I don't remember when when it started to fail. I thought it was my internet provider. I was yelling at them because it worked so well. It did. They I had just exactly the coverage I wanted and then all of a sudden one day I did not. But it um I I brought it into my home office and it's sitting next to the the parent node in it. It's just not working.
03:00
Speaker 1
All right. [silence] On the or do you still have the Linksys app on your phone? [silence] Your computer? You mean you have access to the Web interface. Uh huh. And so, this node does it does this register on the device list. [silence] It's offline. Okay. [silence] Okay. What's the behavior of the light at the moment? Uh what's the behavior of the light on top of that no at the moment? Okay.
04:00
Speaker 2
sure it's online and I get the little Wi-Fi symbol next to it in the in the list of devices, but it's, but not this one. It just says it's offline. Say that again.
05:00
Speaker 1
Uh, can we do another reset with this node? Okay. So, uh, well, uh, here's what we'll try to do. Press and hold the reset button. Keep holding, until the light on top turns off. And continue pressing until it's blue. Okay. [silence]
06:00
Speaker 2
Sure. you want me to leave it. I leave it plugged in and I just hold in the reset button for 20 seconds, correct. Okay. I'm holding it in and it's just blinking blue now. [silence]
06:00
Speaker 1
Okay. I well let's go over the bottom much so hope
08:00
Speaker 2
Well, now it's a solid red. Now it's blue. Now it's pulsing blue. Yeah, I don't seem to be able to get it to turn off. Okay. There's a toggle switch on the bottom. It's turned to I on. And then there's also a WPS button, but it's not doing anything.
08:00
Speaker 2
Yeah. I don't it won't reset. [silence] It is. It's a it's a a laptop. Yes, Windows whatever 11. My I don't know. That's a good question. I've got it's the
09:00
Speaker 1
Okay, so yeah, let's connect your computers, so computer wired to the, to this node. Yes, sir, if you still have the box, maybe there's a cable inside the both. Okay.
10:00
Speaker 2
Yeah. I think I can. I can pour it in here. So you want to connect the the computer directly to the bad node. OK. Let me grab. If I don't have a spare cable, I'll just use the one from parents, though. I think I've got cable. Cable. Here's a cable I'm good.
10:00
Speaker 1
... plug it to the very top port. [silence]
11:00
Speaker 2
Do you care which Ethernet port I use on the child node? Okay. Got it. Oh, for heaven's sake. Well, that is not an Ethernet port.
11:00
Speaker 1
The computer is connected to it now. No sir. Okay.
12:00
Speaker 2
[silence] All right. I guess I don't have an ethernet port. It's just a a USB port. There is a a USB option on the No. Would that work instead of an ethernet cable? Okay. And I don't I I can't I can't connect it. I don't have ethernet on my computer. I was looking. I looked at the, I've got another computer. It doesn't have Ethernet either. I've got televisions with Ethernet, but [silence] no computers. Yeah, I guess I'm, I'm out of luck. Let me look at my. Yeah, I'm just. Oh, wait a minute.
12:00
Speaker 1
Okay. All right, let's try this instance or. Let's connect this child node. wire it to the parent node. Yes, sir.
15:00
Speaker 2
Now, my, um, I've got an external screen, but it's hooked up to USB also. I don't have a any other. I've got USB or nothing I guess. Do you want me to connect the child node directly with an Ethernet to the parent node? Okay. I can do that.
15:00
Speaker 1
yep. so the other end of the cable that goes to the child node, on which port is it plugged into? Okay. Now, what's the behavior of the light on top of the child node?
16:00
Speaker 2
And again, the parent node is hooked into the, into my home Wi-Fi via the bottom port. Can I plug the child node into the top Ethernet port on the parent node? Okay. All right. Yes, I'm plugged in. The top. They're both, they're both in the top port. No change. It just says, [silence]
16:00
Speaker 1
Okay. Let's give it two minutes. Let's see if... okay, all right, What, I'm waiting for is that if its lights would go steady blue. okay.
17:00
Speaker 2
Sure. See if I can see if a parent node can find it. Well now, my my device list says that the child node is online. So plugging it in changed that, because it was not before. Correct. It's still blinking red.
17:00
Speaker 1
But since you're in the device listener, when you click onto that node, it should show its IP address. What is the IP address? 1. 2 to 1.6.8.1.2, 2, 3, 4. Okay. Is it still blinking red? Okay. Awesome. Now on the uh web interface,
18:00
Speaker 2
... now. 192.168.1.234. Correct. No. Now it's blue. It's a steady bright blue, yeah.
18:00
Speaker 1
OK, at the bottom. And then, this time, go to, or before that, you need to click on, it's at the very bottom part, I mean, at the very bottom part of the page. It's a pretty small writing. It says, if you scroll down to the very bottom, on the main page.
19:00
Speaker 2
Okay. [silence] Okay. I don't [silence] Hmm. Are you talking about on the main page or on this child node subpage? Okay. [silence] Let's go down. [silence]
19:00
Speaker 1
[msoeverine] uh-huh. [silence] no uh-huh, okay. All right. That's okay. Then let's go to connectivity. Uh that's on the very left.
20:00
Speaker 2
The only thing I have, I've got in the very bottom of the page. I've got hmm. There's no CA. I've got, and the disclaimers, but nothing else is clickable. I'm looking.
20:00
Speaker 1
Yes. And then, there's a section right there. Uh, well, the very first tab is the basic tab. Inside the basic tab, there's a section where, uh, it'll show the, firmware of the nodes. I think you need to click on details. Uh-huh.
21:00
Speaker 2
says UK. got it. says, router is up to date. it says the shop, my the the first node is up to date. it does not list the the the node that's bad. it doesn't it doesn't list it.
21:00
Speaker 1
How about the other child note? Okay. So this child node that we're troubleshooting is not on the list. Okay. All right. In that case, we'll do this one. Let's open a new tab on this browser. And then... All right. You need to enter this fence.
22:00
Speaker 2
The other child note says up to date, and it's showing the same firmware version as the parent node. Correct. Okay. Yeah, here, I'll just open them. Oh, I can see this one. Go ahead.
22:00
Speaker 1
it address. It is h TPS. column. forward slash forward slash then the ip address of the child node which is 192.168.1.234 forward slash CA Charlie Apple. Yeah so it should be H-TTPS colon forward slash forward slash 192.168.1.234 forward slash CA. [silence] okay.
23:00
Speaker 2
Okay. Go ahead. Yes. C A like Charlie Alpha. All right. It's it's yelling at me. It says your Connection is not private. And here we go. I'm in.
23:00
Speaker 1
It logged you in. Or you. Yes. Click that. They have, they have an option that says advanced. [silence]
24:00
Speaker 2
so, do I continue? Yes. And then the option is continue to, to Linksys Smart Wi-Fi. Okay. Hmm. Nope, it won't. It won't let me. It just, when I click that, it blanks out and comes right back to your, to that main screen. It says it's blocking it. Let me see if I can, Let me see if I can unblock it. [silence]
24:00
Speaker 1
Uh what does it show you at the moment or or, like, what are the options? [silence]
25:00
Speaker 2
Well, I know I can. I'm, I'm trying to figure out how to unblock this, um, this IP. It doesn't it doesn't give me one, it just, um, on the screen I'm looking at. there's a clickable link that says continue to Linksys smart Wi-Fi. But when I, when I click that, I get the, um, an error message in the browser line that says not secure. Oh, wait, maybe I, I maybe I didn't. It's and then, um, when I click that, permission's for this site. I'm trying to unblock it, but I'm not having. I don't know where to go. And I, um, I Here's the certificate.
25:00
Speaker 1
Like there, are there options at the bottom like says continue or proceed? You don't need to click that. [silence]
27:00
Speaker 2
He could. How do do you know how to unblock this? All right. All right. All right. Boy, may I enter? Oh, wait, what's this? continue. Go to unsafe. Now, I'm going back to the same place. It's just taking me back to that. Go to link Linksys smart wifi. And then in my browser, why? I get a not secure, a little red balloon that says not secure. And when I click on that, it tells me that my connection isn't secure, but it won't give you the option to to go into it.
27:00
Speaker 1
What, which browser are you using, by the way? Let us try Chrome. . . . 1, 2, 3, 4. Yeah, sir.
28:00
Speaker 2
Oh, this is Edge. Oh, this is Edge. I can go into something else, yeah. Thank you. That's a great idea. That was 192, 168, 1234. Okay.
28:00
Speaker 1
So make sure you enter the HTTPS Collins forward slash forward slash one into the one in the cell line, forward slash CA. [silence]
29:00
Speaker 2
Why do I keep ceiling? All right. One, I did https://192.168.1.234/. Yeah, yeah, yeah, you're right. slash C a. Goodbye. Transcribe this audio from the right channel. Output only the spoken words, no labels or timestamps. If there is silence or no speech, output only: [silence].
29:00
Speaker 1
Does it show something that you can click, any small option so you can- QR code. So when you- when you click continue to LinkedIn. Okay.
31:00
Speaker 2
there's there's a couple of QR codes but the but other than that it's it yeah and then and then it says continue to link this smart Wi-Fi but it won't let me and nothing else is clickable it it doesn't do anything it just takes me back to that same page it says blocking [silence]
31:00
Speaker 1
[silence] Can can we we do a remote [silence] Can we have a remote session instead, sir? Uh [silence] Yeah, to your computer. Well, what you need to do in your end is with this, you need to go to or open a new tab and then go to [silence] [silence] join [silence] j-o-i-n.zoho.com.
32:00
Speaker 2
Yes, please. I'm, I'm with the limit of my expertise. Okay. Sorry.
32:00
Speaker 1
let's use Chrome yeah joined that Zoho that's Z O H O join the Joe. dot com it sure that, it should ask for the I yeah, I'm still generating it. Hold on.
33:00
Speaker 2
[silence] Do you want me in Edge or or Chrome? [silence] Okay. [silence] So new tab, [silence] join, I'm sorry say that again, join, [silence] join.zoho. [silence] Got it. Is that it? [silence] All right. [silence] Got it. [silence] You have a session. [silence] Okay.
33:00
Speaker 1
I refuse the session ID it is 1 0 2 0 0 1 2 9 H yes sir Okay, it should be your name. [silence]
34:00
Speaker 2
102. 102-001298. okay. Do you want my name or yours in the name section? Okay, all right. I'm gonna jump double click Z a connect It says double-click z a connect, but I don't have a Z a connect Oh, here we go. Download again. [silence] Well here we go. How McAfee keeps jumping in here. Here we are. I got it. All right. Now it's downloading. There it is. for jointly. All right.
34:00
Speaker 1
Uh, I can see the desktop on my end. Uh, your desktop screen. I'm actually seeing both now. Um, all right, well, I want to go to where your browser. uh sure alright, so we were so you're here and when you click this you're back to that page alright, let me try oh, hold on
37:00
Speaker 2
but we can you can do whatever you want. anna you're now that's chrome. Oh
38:00
Speaker 1
Can you enter the router password to log in. Shush.
40:00
Speaker 2
The garage unit is the node that we're working on. It would not update before. Right. it would never, it never updated, only the other two nodes updated, but this one would not, it just wasn't, it wasn't communicating. but the little blue light, the little, light blue light is remaining solid and has been since it um connected via ethernet to the, to the parent node. Now the light is blinking a little bit darker blue. now it's, now it's going back to the red blinking light. And then, and now I've got the steady light blue again.
45:00
Speaker 1
Yeah. Uh, let me make sure one to touch that steady blue light again. Okay. So, all right. Now let's try again. Okay. This one try to enter the password.
49:00
Speaker 2
Well, it's blinking again, so I guess it's still working. It's blue. [silence]
49:00
Speaker 1
Let's try to disconnect the cables, sir. Connecting the parent node and the child node. Okay. Then observe the light. if it. let's give it three or four minutes. Let's see if it'll change.
51:00
Speaker 2
All right, the cable is disconnected from the trial node. Light still shows light blue. Yeah. Because it, um, it would, But it's never,
51:00
Speaker 1
what's the behavior of the light? OK. Uh, check the device list. OK. So, this node is supposed to be, um, in the garage. K.
53:00
Speaker 2
Now it's blue again, the steady light blue. It's says it's online, doesn't it? Correct. It picks it should pick up the signal from the current node and then it
53:00
Speaker 1
five. [silence] Okay, let's try to let's have it unplugged and then plug it back to the garage. let's see what would, what would happen.
54:00
Speaker 2
Relay it out shop. The shop is the last stop on my network. So this is the this is supposed to be the middle one. All right. Let's just see one here. All right. [silence] All right, it's club in the garage where it's supposed to live, okay.
54:00
Speaker 1
is it connected wider, or is it still wireless in the garage, okay, it's actually online now earlier it was offline, while it was booting up, it is, well, I think what happened is that.
57:00
Speaker 2
I'm in the garage now. Are you still showing it on your, on your list as active? So, that's great news.
57:00
Speaker 1
This particular node didn't receive the firmware upgrade, so there was a mismatch with the firmware and that's the reason why I think the behavior that it has earlier is it couldn't connect back to the network probably because of the firmware mismatch. Right. Well, pretty much, I think the issue has been solved. Now I think I can end this remote session. Yes, sir. You should be. All three nodes are back online. All right.
58:00
Speaker 2
Yes. So, you think I'm back in business. This is great news. I'm heading back to...
58:00
Speaker 1
Okay. Yeah. It should be Wi-Fi, because it is wireless. All right. Okay. Awesome. Yeah, well, I will be ending this remote.
59:00
Speaker 2
[KEEP_UNCERTAIN] Um, to my desk here. And then I can take that other, the other node that I've got sitting here. I'll take it back out to the shop. Now, my, my list, and I don't know if this matters. The um, Oh, it just came on. Okay, never mind. It shows I have Wi-Fi in the garage now. You know that little Wi-Fi it wasn't on until just now. It did. Yeah. It it's showing the little symbol now. It's not real strong, but it's showing. Okay, yeah, we're good.
59:00
Speaker 1
Okay. That's actually it, sir, or Do you have another concern concerns? Okay. All right. Well, if that's the case, sir, just give us a call. If you need further assistance with the notes. Sure. No problem, sir. It's my pleasure to assist you with this one. To you as well. Goodbye.
60:00
Speaker 2
All right. No, I will go ahead and set things back up and and make sure they work. I think we're good. [silence] I will. Listen, you have been very helpful. I appreciate this. [silence] All right. You have a good day. All right. Hmm, bye bye. [silence]
60:00