Speaker 1
Hi, this is Tim. Um, yeah, my, um, I don't know if my router's working or not, so can you run, um, run it through me with me and see? I've got a link, Lick, I don't know how to pronounce it, but, um, um, So the first two, and I have to put some light on here. If, um, if something's wrong, I called the internet company and they say it's working, but, uh, my internet light is, is blue, and then the first, the first one is, uh, just one blue line, and the second one's a blue line, and the third one, uh, is solid green, and the fourth one's not lit up, and the Wi-Fi light is solid white, but I can't get internet on any of my devices. So I'm wondering if I need a Wi-Fi extender, or something like that. And, uh, I'm just reading off the things I'm supposed to check with you. Uh, the light is down, what do I do for that, how do I raise it up?
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. Hi, thank you for calling Linksys technical support. My name is Jillette. How can I help you today? How can I help you today? Yeah. I'm sorry, sir. Mm-mm. [silence]
00:00
Speaker 1
It says 2.4 gigahertz or whatever. That one's blinking really light. And then the first, the fourth one is 5 gigahertz. It's 5 and that one's flashing too, but not bad, but it's a little brighter than the third one. Okay. So are they supposed to be solid?
01:00
Speaker 2
That's actually normal, sir. Um, it doesn't really need to uh stay solid blue light, but anyway, uh let me just run some verification with you, uh in order for me to proceed further. Okay, so I'll be asking you a few questions as well about your Linksys router. So, technically, uh before anything else, or technically your main concern is that you wanted to check if your router is working fine. Mm-hm.
01:00
Speaker 1
[silence] Timothy Vander Heiden. Van d e R capital H E Y D E N. Vander Heyden Uh H E Y D E N. Tim T-I-M underscore cowboy and just uh number four.
02:00
Speaker 2
okay sir um let me just create a record starting with your full name sorry that's Van der ah how do you how do you spell that one? um okay. thank you so much for that one sir uh and uh how about your email address? [silence]
02:00
Speaker 1
for the the 4 yeah I thought I had it down here let me look let me look I guess I'll just look on the back of it I thought I had it down it's a listkans um well here let me look the model number is 3486- oh it's hard to see lately
03:00
Speaker 2
Mr... All right, thank you so much. So Tim and uh, mhm. So that's uh, team_underscore牛小国_underscore四 at yahoo.com. All right. And now, can you tell me what's the model number and the serial number of your linksys router?
03:00
Speaker 1
dash 8355. Oh, yeah. Oh, you want um uh the serial number, right? Oh, that's a long number. Yeah, I'm gonna have to grab a flashlight. It's like 15 digits. My eyes don't like that anymore. Ah, sh, I'm gonna get a flashlight around here. Well, all right. Uh oh. [silence] agreed to be prepared to do it.
04:00
Speaker 2
All right. Yeah, I would also need a serial number. Yeah. [silence]
04:00
Speaker 1
Okay, it is Serial number is one nine eight one one one. Oh, that's hard to see. I can't see this. is six and a zero. Do you have that down so far? There's no way I can read that. It's so tiny, it's pitiful. Um, I think it's one nine eight one one five zero A nine zero two six two three.
05:00
Speaker 2
Yes, sir. uh that's one nine eight one one one five zero A.
05:00
Speaker 1
I don't know why they put that stuff so small. There's no way I can see that. Yeah, 19, I think it's a nine, eight. It could be a five or oh yeah, no, it's 19811160 A902623. Yeah.
06:00
Speaker 2
Okay. Let me just repeat that's 1-881-160-802623. okay sir um uh I found here the exact model number and
06:00
Speaker 1
Okay. Okay. Okay. Is that the reason why I'm not getting service? So, you just automatically they quit it? Do you, I mean, you know, I get internet service. All of a sudden, my computer don't run no more because you're
07:00
Speaker 2
It's a w.r.t 3200 ACM. That's the serial number. And um, I mean that's the model number. And just to set your expectations sir, uh this model is actually already part of our um end of life and end of support products. Um, unfortunately, um, we no longer provide any support for this product. And, um, it's actually like one of our oldest models. Uh we have. It's probably the because of the age of the model that you're no longer um having like internet connection. Or I mean.
07:00
Speaker 1
thing is old, but if your thing is old, it's still working, um, and okay. Oh, okay. All right. So that's probably why it's not working, huh? Uh, okay. I got another one. Huh? Go ahead. Go ahead. And what are you gonna do for me for that way? So what? Get it working yet? Well, I mean, my internet connection is good. It's just this. the
08:00
Speaker 2
Uh, yeah, um, yeah, that's why you're having issues with this, because technically it's, uh, it's we no longer update its firmware as well. Uh, that's an important thing. Yeah. Uh, yeah, sir. Uh, if you want, if you want, sir, I can send you an email, or, uh, and it support products. Well, uh, there's an instruction there where, which you can follow. for the troubleshooting that you can perform on your end.
08:00
Speaker 1
here. I'll give you this model number here. I've got another one, a Linskens. it's a wireless G. it's a wireless G broadband router, a wireless G. it's compatible. let me see, if this will work. it's a model number WRT54G. is that one any newer? yeah. so, is that why I can't get on my yahoo? do you think? [silence]
09:00
Speaker 2
All those WRT devices are already part of our end of support products. These are old models, unfortunately. Well, what again... Yeah, what I can suggest here is you may consider upgrading into a new router that can keep up with the latest...
09:00
Speaker 1
Yeah, well, I've got to get internet, so what do I need to do? Do I need to get a newer router or what? Um, yeah, you guys just cut me a good price and send me one. Oh, oh
10:00
Speaker 2
Test upgrade from your internet service provider. Um anyway, you may know who's your internet service provider. Yes sir. Uh Spectrum has been upgrading their uh internet connectivity, you know, to be uh on the chat as well and you also need to consider that our technology is upgrading, uh it might not be able to keep up with those upgrade. Yes sir, that's what I can suggest. Unfortunately, sir, we are not selling uh our products directly. So, most of our products, I mean all of our products are being sold through online retailers like Amazon, Best Buy and...
10:00
Speaker 1
Okay. Maybe Amazon. Walmart online. Probably through Amazon. Can I get, so, if I get one of your newer products, do I need to call you and get this set up? Yeah. But, I mean, my internet worked. Go ahead. A what? M-R? M-R- who makes M-R? [silence]
11:00
Speaker 2
Uh, yes, sir, uh you can always call us back. And, um... And we'll going to help you in setting it up. Hmm. And I'm going to suggest... I would suggest buying those routers under um MX series. So you can look for MX 2000 or the MR... Uh MR device series. So...
11:00
Speaker 1
what are they called? MX, okay. MX. MX and Amazon and it can be any type. yeah. how much do those run? those MXs? okay. yeah. yeah. um uh so
12:00
Speaker 2
Search for Linksys routers in Amazon MX series. Um, you can try looking for or typing or searching for like, um, Linksys routers in Amazon and it will provide you some options that you can select. And then there's, um, there's information there about the router. So, yeah, you can choose the, would, uh, do you think would be suitable for your area? Uh, those MX, uh, would probably run at least a hundred dollars. Or less, more or less a hundred dollars. But, uh, yeah.
12:00
Speaker 1
My internet worked perfect about five days ago. And all of a sudden bing, just like that it's going to quit. That's what I just don't understand. I mean it's been working. I had this road. Reset the router? How do I reset that? It's worth a try. Well, yeah. Yeah.
13:00
Speaker 2
Yes, sir. If it's still working, what I can suggest is to try to reboot the whole system like unplugging it from the power source and plugging it back in sequentially, starting from your modem, wait for it to stabilize before you plug in back the router. But your last resort would be resetting your router back to its default setting and then setting it up again. So, as much as đà đà đà đà. Well, if you wanted to reset the router, if you want to reset the router, that's uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh reset button, so sorry.
13:00
Speaker 1
Sure. Yeah sure, I'll try that. Well, run me through some of these steps quick here. Where's the reset button on this thing? Sure. Yeah, you can do that. I mean, if that's your name. Right, can you help me with that a littlebit here? That's the reset button, I just punched that in once. 20 seconds. You see it?
14:00
Speaker 2
Mm-hmm. you can find it or at the back or underneath the device. but just to set your expectations, sir, um, as much as I'd love to stay with you over the line, um, what I can do here is just to send you an email for those devices under end of support products as part of our end of life policy. Okay. Uh, you need to push and hold it for at least 20 seconds.
14:00
Speaker 1
You have my email? that you can send me that stuff. Yes. I am underscore up. Yeah. Yeah. So 20 seconds and that should reset it. What do you mean by restart? Oh, then it'll just reprogram. So that'll take like 5 minutes for it to get blue again, right? Sure. If not, if this doesn't work, if this doesn't work, then I can just maybe unplug it and reboot it, you said?
15:00
Speaker 2
Yes, sir, I'm you provided me team underscore cowboy 4@ yahoo.com. Hmm. I can send you the email there. Yes, sir. And then you just have to reset I mean, set it up. Yes, yes, exactly. Uh huh. All right. Yes, sir. [silence]
15:00
Speaker 1
And what's that? Just unplug this router and just put it back in or oh, oh, the motor the motor from spectrum and the router from you guys, oh, do it all. I did that, but she told me this morning, she told me only do it for 10 seconds. Is that long enough? That's what I thought. Yeah, that's what I thought too. Do I need that? My computer has a battery backup, so the computer doesn't really need to be unplugged. Just the modem and the router, right? Yeah, I can give that a try. But how old is this unit here then, you're saying? [silence]
16:00
Speaker 2
I unplug un plug the modem from the power source as well as the router and then wait for at least two minutes after two minutes you can plug in back the modem first wait for the modem to stabilize before you plug in back the router yes sir uh you can wait for at least two minutes give it some time to refresh yeah yes sir It's actually like a more than [silence]
16:00
Speaker 1
15 years ain't that old? Yeah. yeah it's four yeah keep making people by yeah. Yeah, I thought this was a good one. but anyway. Yeah, yeah, okay. But anyway, I'll oh yeah, reset and give that a try and um. So the first three lights the first three lights or the first four lights should be on this thing. Transcribe this audio from the left channel. Output only the spoken words, no labels or timestamps. If there is silence or no speech, output only: [silence]
17:00
Speaker 2
15 years this model was like manufacturer. Yeah. This. Yeah, but you know, system and technology has been upgrading and we need to move on to newer technology to support those devices. Yeah, not really need to buy, but if it's still working then you can you can follow the email that I'll be sending you. Uh huh. Yes, sir.
17:00
Speaker 1
first four okay yeah I got three on, but the fourth one hasn't even flickered or nothing yet. How long? Oh, we've been this has been way over two minutes already. Don't you think? All right, sure. All right, okay. Well, yeah, I'll send you the information now, then I'll go on the Amazon and um look for that MZ, right? MZ? Or MX? MX? MX? And um Amazon. Amazon or Walmart. Yeah. And okay. Sounds good. Yep. All right. Thank you. You too. Bye.
18:00
Speaker 2
[ahem] Well, uh, the first four, uh, I'll give it more time, sir. Usually it would take two minutes. [silence] Mm-hmm. [silence] Ok, sir. [silence] Uh, I don't think it's two minutes yet. [silence] So, you give it more time. [silence] Just give it more time. [silence] MX. Sir. Yes, sir. [silence] Mm-hmm. [ Silas] Yes, sir. [silence] Alright. Thank yous so much for understanding. [silence] Alright. Have a great day, sir, and thank you for calling NEXUS. Take care. [silence]
18:00