V2 Rubric Detail — 68116c56-7574-11f1-9…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-07-01 17:43
Duration
66m 25s
Contact
Raymond Alexander
Issue Type
WiFi Connectivity
V2 Outcome
Successful Resolution
V2 Band
Needs Improvement

Agent & Case Context

Agent
Regin Magnetico
HappyFox Case
#LTS00135521
Support Country
United States
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: CHILD NODE LOST CONNECTION.
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (1 hallucinated segment, 1 too-garbled-to-score segment). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution3.00/5
Accuracy1.00/5
Communication2.00/5
Protocol1.00/5
Efficiency1.00/5
Overall1.7/5

V2 Rubric Scores

Resolution3.75/5
Technical1.56/5
Communication2.50/5
Ownership4.00/5
EscalationN/A
Customer Exp2.50/5
Overall59.2% (+25.2)

V2 Grader Summary

The agent successfully resolved the issue with both nodes turning solid blue. However, the agent provided materially incorrect technical guidance by applying the 5-press method to an unsupported MX4000 model, referencing a non-existent 'solid purple' LED, and suggesting myrouter.local for a non-SPNM device.

V1 Case Analysis

Customer reported MX4000 child node pairing failure (red/blinking lights). Agent performed multiple factory resets, incorrectly applied 5-press method (unsupported on MX4000), provided wrong IP (10.1.48.1.1), and described non-existent LED states. Child node eventually paired after repeated resets and proximity adjustment. Wi-Fi restored. Ticket 521.135 issued.

Troubleshooting Steps
  • Power-cycled both parent and child nodes multiple times.
  • Performed multiple factory resets on both nodes (10-30s hold).
  • Incorrectly applied 5-press method on MX4000 (unsupported).
  • Swapped parent/child roles and repeated resets.
  • Attempted access to web interface using incorrect IP (10.1.48.1.1).
  • Eventually accessed correct IP (192.168.1.1) and verified firmware.
  • Moved child node within 1-2 feet of parent and re-paired.
Key Observations
  • Agent applied 5-press method to MX4000, which is not supported per universal_5press_models.md.
  • Agent described 'purple' LED state multiple times ([06:00], [07:00], [12:00], [47:00]), which is not documented in Linksys KB.
  • Agent provided incorrect IP address (10.1.48.1.1) at [28:00] instead of 192.168.1.1.
  • Call lasted over 60 minutes with numerous repeated resets and no clear troubleshooting path.
  • No warranty status verification or escalation path discussed despite prolonged failure.
  • Agent gave incorrect Ethernet port instructions (child's internet port to parent's LAN port).
Positive Highlights
  • Eventually guided customer to correct IP address (192.168.1.1) after initial error.
  • Provided ticket number (521.135) for future reference.
  • Maintained polite tone despite customer frustration and long call duration.
Agent Errors / Gaps
  • Applied 5-press method to MX4000 (unsupported model per KB).
  • Provided incorrect router IP address (10.1.48.1.1) and failed to correct it promptly.
  • Described non-existent 'purple' LED state multiple times, contradicting Linksys documentation.
  • Gave incorrect Ethernet port instructions (child's internet port to parent's LAN port).
  • Did not capture full model/serial information early and never verified warranty status.
  • Repeatedly performed resets without validating outcomes, leading to excessive call duration.
  • Suggested swapping parent/child roles unnecessarily, increasing complexity.
  • Failed to reference or follow standard mesh pairing procedures for MX series.

V2 Indicator Ratings

Resolution
R1 Met Issue actually resolved conf 98%
Customer confirms at 60:00: 'Everybody's up and happy working... child nodes working... both blue' and later 'we got it all cooked' — issue fully resolved.
R2 Met Diagnostic thoroughness conf 95%
Agent guided multiple resets, power cycles, node swapping, web interface access, and firmware verification — all relevant to mesh node pairing failure.
R3 Not Met Correct resolution path conf 92%
Agent applied 5-press method to MX4000, which is not on the supported list in universal_5press_models.md; also incorrectly referenced 'solid purple' LED and myrouter.local for non-SPNM device — shows incorrect model-specific protocol.
Technical Accuracy
T1 Partially Met Technically accurate info conf 88%
Agent identified flashing red/blue lights but misdiagnosed cause by invoking unsupported procedures; root cause was likely firmware or pairing state, but agent did not isolate it logically.
T2 Partially Met Appropriate tools / resources used conf 85%
Agent used web interface appropriately, but incorrectly assumed 192.168.1.1 and myrouter.local were valid for this device; also relied on customer’s verbal LED descriptions without correcting for known model inaccuracies.
T3 Not Met No misinformation conf 96%
Agent instructed 5-press on MX4000 (not supported per universal_5press_models.md), referenced non-existent 'solid purple' LED (not in any KB), and gave myrouter.local as valid URL for non-SPNM device (contradicted by spnm_router_setup.md and universal_firmware_update.md).
Communication
C1 Partially Met Clear & professional language conf 85%
Agent maintained general control but had long silences, repeated instructions, and unclear transitions (e.g., sudden swap of parent/child without full explanation).
C2 Partially Met Confirmed understanding conf 82%
Agent used technical terms like 'web interface', 'recovery key', and '5-press' without confirming understanding; customer showed confusion in accessing URLs.
Customer Ownership
O1 Met Ownership & empathy conf 97%
Agent owned the case throughout, did not transfer, and persisted through multiple troubleshooting steps until resolution.
O2 Partially Met Proactive follow-through conf 83%
Agent provided step-by-step actions but did not set a clear timeline for resolution or follow-up; only provided ticket number at end.
O3 Not Applicable Closure confirmation conf 100%
No prior case history was referenced or observable; this appears to be first contact.
Escalation Judgment
E1 Not Applicable Correct escalation decision conf 100%
No escalation was performed and none was warranted — issue was resolved during the call.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation occurred, so execution is not applicable.
Customer Experience
X1 Partially Met Customer effort minimised conf 85%
Agent said 'I totally understand your concern' and 'thank you for your patience' — generic empathy, but no personalized acknowledgment of repeated frustration or effort.
X2 Partially Met Tone & rapport conf 80%
Agent maintained a steady pace but did not adjust tone or simplify language despite customer’s visible confusion with IP addresses and UI access.
X3 Partially Met Overall experience conf 85%
Customer had to repeat resets, moves, and access attempts multiple times; agent could have streamlined steps, but ultimately resolved issue.
Call Transcript105 turns · 113 lines
Speaker 2
Welcome to Linksys Support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty products, paid support option may be available depending on the issue. Hi, thank you for calling Linksys. This is Rui Shih. How can I help you today? Okay. And what is your concern all about?
00:00
Speaker 1
It won't work. I can all about all I want, but it won't be recognized by the Linksys application. Bluetooth's not connecting and it won't get to the mat connect to the master. It just comes up in lights of red light over and over and over. It's first time on this product. Yes, I am. [silence] [silence] Raymond Alexander Yes. [silence] [silence] [silence] 6783130219 RT.
01:00
Speaker 2
I guess I totally understand your concern out there. But is this your first time calling us for support? Are you calling from the United States? So may I know your first name and last name? So R-A-Y-M-O-N-D. And you're callback number, Raymond. And your email.
01:00
Speaker 1
[silence] correct. I have a pair of mesh routers. The Atlas system. Two 38 you is in uniform [silence] 20 M is in Mike, six 18 C is in Charlie.
02:00
Speaker 2
I don't really apologize sir, but can you please repeat that? It is rt alexandergmail.com. And how many lynx routers do you have? [silence] So you have three lynx devices in total. [silence] So can you please provide a serial number of the parent node? [silence]
02:00
Speaker 1
zero zero nine five zero. [silence] Correct. [silence] say what now? [silence] Order number. Got you. Hang on. [silence] Oh, okay. Uh, hang on here. Let's see. If we back up a notch. Is there model number on it somewhere? Oh, here we go. I got it. I got it. [silence] mic X
03:00
Speaker 2
Uh, OK, 386U for umbra, 23MF for Michael, 18C for Charlie. 00950. And can you please provide also the model number of your LenSys router? The model? Sorry, not the order number, but the model number. Yeah. Can you please verify [stammers] OK.
03:00
Speaker 1
Stray, 4000 version 2. I'm sorry, say again. Yes, I purchased it. I purchased the pair from Amazon. AT&T blue. Red blinking. Yes. [silence] Done already.
04:00
Speaker 2
MX 4,000. Is it a newly purchased? And who is your internet service provider? Okay, what is the current light indicator of the parent node and the child node? Okay. Okay, so the parent node is currently working, but you're having trouble with the child node that lost its connection. Okay, can you please move this child node about two or three feet away from the parent node? Same room with the parent node.
04:00
Speaker 1
Already done. Yes. Sure. 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15. Flashing blue. Okay. It is flashing red. hello [silence] no [silence] it's flashing red. [silence] okay. [silence] okay. [silence] pressing the reset button. [silence] it's now solid red. [silence] now it's blinking red. [silence] now now it's solid red. [silence] just turned blue. [silence] now it's flashing blue.
05:00
Speaker 2
Okay, so it's solid purple now. Okay, it's okay. Can you please press and hold the reset button again, sir, and describe the light indicator. Make sure the light blink red, then goes off, turns to the solid blue, then release the reset button. Keep keeping holding it. Okay, keep hold it.
06:00
Speaker 1
that you've done this a couple of times uh yes now that's flashing red No, it's plugged directly into directly to a wall outlet
07:00
Speaker 2
Okay, released. and wait for the light to turn solid purple. So, is it still blinking? Is it still blinking blue? Is the router plugged into a power strip, or directly to a wall outlet?
07:00
Speaker 1
[silence] No, now it's blinking blue. Just started when you asked. I'm watching. Right now it's still blinking blue. [silence]
08:00
Speaker 2
And it's still blinking red. Now... okay, keep observing it's for two to four minutes. So, let's observe if the light will keep on blinking red or will turn to solid purple. Okay, thank you for that.
08:00
Speaker 1
No. It's gone back to flashing red. Yeah. I have something to push that button before I can still see the light. I can turn it upside down, you know.
10:00
Speaker 2
Is it solid purple now, okay can you please use a pin or a paper clip, sir to press and hold the reset button of this router and describe the light indicator. Let me know once it's,
10:00
Speaker 1
All right, the light is flashing red now, and I have the button pushed. Now it's solid red. Now it's blinking red. Now I have the reset button pressed. Yep, light's off. Now it's got a blue flashing light.
11:00
Speaker 2
Yeah, keep holding it. Make sure it blink red. Then the light goes off. Keep holding it. Okay, keep holding it. So we really need to hard reset the router because it's keep on blinking red.
11:00
Speaker 1
I got you. I'm holding it. Yes. Okay. Still blinking blue. Now it's blinking purple. Progress. It's a solid purple now.
12:00
Speaker 2
didn't anyway it's still blinking blue okay can you please release the reset button now and let's observe the light indicator okay it's a good sign so let's keep observing it might be this time it'll turn to solid purple it might be just needs a hard reset
12:00
Speaker 1
[silence] Yeah. [silence] solid purple. [silence] Excuse me. [silence] Wrong, uh, wrong screen. Okay, go to button map. [silence] 18 inches. [silence] It's about a foot away from it now. [silence]
13:00
Speaker 2
Is it solid purple now? Okay, that's good. Now go to the parent node sir. Again, then, how far the child node from the parent node? Can you please move that one about 1 foot or 2 feet apart from the parent node? Okay, now on the parent node sir, kindly press release? The reset button of the parent node 5 times within 5 seconds. Press release, press release, press release, press release.
13:00
Speaker 1
Rish, reset five times? Okay. All right. Okay, it kind of turned a brighter shade of purple. And it's flashing. No. The challenge.
14:00
Speaker 2
Press, release. Press, release. Press the reset button five times within five seconds not too slow, not too fast. What's the device the parent node
14:00
Speaker 1
The parent node is blue, solid. [silence] Okay. It just went out. [silence] And now it's back blinkin purple. Now [silence] it's [silence] solid blue. Okay.
15:00
Speaker 2
Okay, the child node start blinking, which means it's setting up. How about the parent node sir? Okay, so let's just wait for the child node to turn solid blue and it will take 3 to 5 minutes for the startup process. That's okay. Okay. Keep on observing it for 1 minute.
15:00
Speaker 1
[silence] that's quite rare [silence] I'm watching.
16:00
Speaker 2
Is it still solid blue? Okay. Just wait it for a few seconds. keep observing it [silence] Is it still solid blue.
16:00
Speaker 1
[silence] yes [silence] Sure. [silence] Okay. [silence] You can't throw it back down.
18:00
Speaker 2
so it's still blinking red. Can you please power cycle the parent's node on rear end? Unplug the power adapter of the parent's node and wait for 10 seconds to plug the power back on. [silence] Now, let's wait for both devices to fully boot up. [silence]
18:00
Speaker 1
Okay. The primary is a solid blue. Blinking red. I'm going to look at this primary just to be sure. I'm sure it is. They both came in the same package.
20:00
Speaker 2
How about the child node? So they are both MX-4000 for the model number.
20:00
Speaker 1
Yep MX400D two and plug it yeah um six seven eight nine 10 and plug it in yeah
21:00
Speaker 2
Can you please power cycle the child node also, sir? Unplug the power adapter. Wait for 10 seconds to plug the power back. [silence]
21:00
Speaker 1
Okay, it's back up flashing red and the parent is still solid blue. [silence] Flashing red. Sure.
22:00
Speaker 2
How about the child node? Do we have the option to wire a child node directly to the parent node? Can you please grab an extra Ethernet cable?
22:00
Speaker 1
Take me a minute to find the cable. There we go. All right. And it just turned a flashing blue. So yeah, slave node, the child node.
23:00
Speaker 2
OK while waiting for the child mode to fully boot up.
23:00
Speaker 1
[silence] [silence] Now by the way, the child note is solid red. [silence] [silence] [silence] [silence] Okay. This will take another minute. [silence] I need to connect the computer to the parent or the child. [silence] Yes. The internet cable it's connected. [silence] [silence] No.
24:00
Speaker 2
Oh no. We need to access the web interface. Do you have a laptop or a computer which we can use to do that? Okay. Make sure the Ethernet cable is connected to one of the Ethernet ports of the parent node to the internet port of the child node. No, no. Make sure the Ethernet cable is connected to one of the Ethernet ports of the parent node to the internet port of the child node.
24:00
Speaker 1
connected to the parent node and the parent node is connected to the child node with another cable. And you want me to connect a laptop in? Okay, okay, you know I have the Lexus app on the iPhone, right? Okay, okay, I'm hitting a laptop right now. Now the child node is solid blue. [silence]
25:00
Speaker 2
Okay, now make sure your laptop is connected to your Linksys network to the parent node via wi fi name and password. [silence] Do not use the Linksys app. [silence] We're going to use the web interface. [silence] That's okay. That's a good sign. [silence] But let's check also the firmware version.
25:00
Speaker 1
I'm getting logged into the laptop. And the Linksys app only shows the primary parent node. [silence] Okay. Not yet. It takes a minute for it to boot up. And let me get onto the right network.
26:00
Speaker 2
on that possibly cause the issue of the child nodes is your laptop connected now to the parents node? You need to also refresh your Linksys up. But to guarantee to provide exact information, so we need to access the web interface. So is your laptop connected to your parent node now?
26:00
Speaker 1
Okay, I'm currently connected to the parent network. I've got Google open. Yeah. Yep. Yep. Okay, it'll work. [silence]
27:00
Speaker 2
Open a browser such magical Then on the address bar, type one two nine two one six eight 1 1, 1 and then enter Like one nine two. That 1 6 8.
27:00
Speaker 1
that router is 10.1.48.1.1, no, not the primary. The primary is 10.1.48.1.1. 1.1 is the router on an adjacent network. The router for link this. But use a scoped address. Yeah. 10.
28:00
Speaker 2
Is it shows your connection is not private? No. 192.168.1.1. Okay, try to use that IP address to access the web interface of the router. Now. Yeah, make sure your laptop is connected to the parent node of the Linksys router. And then once it's connected, click the IP address on the address bar of Google.
28:00
Speaker 1
All right. I used the 10 dot IP address and let me see here where it go. Oh, here we go. Why am I getting a warning trying to access? I didn't get anything. There is it just way down on the page. Continue. Say it's not private. It's obvious. I don't care. Connect anyway. Yep. And proceed. OK. Enter recovery key.
29:00
Speaker 2
Click Advanced or continue.
29:00
Speaker 1
It says, "'Reset' admin password"' and, "'enter recovery key"' are the two options. Right, that's where I'm headed. Too dark, I got to get a flashlight.
30:00
Speaker 2
[silence] Okay, so it asks you to create a router password. So use the recovery key labeled on the bottom of the parent node to create an admin password. [silence] Yeah, on the bottom of the parent node, there you can see your recovery key. [silence]
30:00
Speaker 1
Okay, now it wants me to create a password. [silence] [silence]
31:00
Speaker 2
Okay, so can you please create your own admin password and make sure to follow the standard rules on creating that one, sir.
31:00
Speaker 1
unexpected error [ 2, 298 ] unplug this the right parent awful. I got you. I got you. Okay, we come on before me. All right.
32:00
Speaker 2
Okay. Can you please unplug the the modem from the parents node. Unplug the ethernet cable. No, no. Unplug the parents node here from the modem. So you need to unplug ethernet cable connected from the modem to the parents node.
32:00
Speaker 1
Internet is disconnected from the from the, yeah parent and it is now flashing red. What? That's back to inner recovery key. [silence] 407-08 unexpected error underscore Ajax error. Says unexpected error. Yes ma'am. Yes it is. Uh, it'd be hard not to because uh, you know, it's the network I'm connected to. [silence]
33:00
Speaker 2
sorry.
34:00
Speaker 1
Okay, hang on. [silence] It's hanging. The site can't be reached. My router all one words .local. Yeah, it doesn't like that.
35:00
Speaker 2
Okay. Um, okay. How about try to use myrouter. Local my router. Local open a browser Google then on the address bar type myrouter. LocalYeah. What is the IP address of the router?
35:00
Speaker 1
I'm I'm I'm getting I'm getting there hang on a minute. Yes hang on don't be impatient. I have to get the router settings in the uh Linksys app and I think it's switched networks on me. No it should be working.
36:00
Speaker 2
May I have the IP address of the router?
36:00
Speaker 1
coming, that 148.1 1 1 1. I ddin't. ding 1. I I dot 148. 1 on.n on go. at one points.1. dinn point ui slash dynamic slash recovery dash pen.html. right off the Code router.
37:00
Speaker 2
Okay. Is it possible for you to access that enter 10--48-where the class 1 on the address bar lock. When you want to try
37:00
Speaker 1
Working unexpected error. AJAX capital A J A X capital E R R O R. No, E-R-O-R. No, one word with an underscore in front of it. [silence] yep. I can do that.
38:00
Speaker 2
Can you spell it for me? So, A J A X A4 Alpha R R O R. You're right? Two words. Okay. This time, since you're having issues for both parent note and child note, can you please swap the note? Make this child note as a new parent note. what is the serial number of the new parent node?
38:00
Speaker 1
All right, now you want to connect the internet to the new new parent mode. You had me replace it with the child that we're having trouble with, correct? Okay.
40:00
Speaker 2
Yep. Yes. Yep. Connect the ethernet cable from the modem to the internet port of the new parent nod - Yep - um
40:00
Speaker 1
[silence] you want the serial number of the former parent mode? Oh, well, that's the one that I gave you. I'm gonna go over here and look. I'm not going to do it from memory.
41:00
Speaker 2
Current parent node. The last five digits are five Oh nine Oh five zero, right?
41:00
Speaker 1
Yeah, it is: [silence] Yeah. Okay. Okay. Okay. All right. [silence] Now you don't want me to do the direct connect between them, right? Okay, the new parent node is solid blue. And I just plugged in, oh, I haven't, I haven't get reset on anybody yet. You mean to reset the parent?
42:00
Speaker 2
Okay, now for the former parent node, place it two to three feet away from the parent, from the new parent node, and plug it directly to the wall outlet. And then we need to reset everything. So let's begin with the new parent node, press and hold it for, let's just say 20 to 30 seconds, and describe the light indicator, using a pin or paper clip. No need. Keep holding. Okay. I thought that's already booting up earlier.
42:00
Speaker 1
parent is booting up and turn blue And the uh the one that is now going to be designated child the uh the serial one you don't have is flashing red just like the other one was now you want me to do our full reset on him for 30 seconds Okay now we've got solid blue. I'm holding the solid blue I used another
43:00
Speaker 2
Aah. Yes. Okay. So can you please press and hold the reset button now and describe the light indicator? No. Did you use a pin or a paper clip?
43:00
Speaker 1
It's now blinking red. That didn't work. Hang on a minute. It's hard to hold this thing in there. now it's gone out. I am. Now it's blinking blue. want to reset the parent the same way all right
44:00
Speaker 2
Keep holding. Okay, release and proceed to reset the other nodes. Yeah
45:00
Speaker 1
now it's going out. yeah, now it's blinking
46:00
Speaker 2
Keep holding it. [silence]
46:00
Speaker 1
Okay, let go. The new child is now purple. Purple. Blake and blue.
47:00
Speaker 2
**Go** or release? Yes, and let's just wait for both devices to turn solid purple. What is the light indicator to a new child? How about the new parents though?
47:00
Speaker 1
Now it's purple. Nope, they're now both purple. Yep. Done. It's purple.
48:00
Speaker 2
Okay, that's good. So, go to the parent node. Press release the reset button five times within five seconds. Now, this is like the indicated of the parent node. [silence]
48:00
Speaker 1
[silence] they are both sitting purple solid [silence] (silence) ahem Yes, and it's purple that flashed and then it went back to solid purple and the node flashed
49:00
Speaker 2
Okay so after you did a Furpure sweep on the parent node, what is the light indicator of the parent node sir?
50:00
Speaker 1
The parent note is blue. He's still purple.
53:00
Speaker 2
so is the light indicator of the parent's node now after you perform the Fibrous method? how about the child node? and how far is it from the parent's node? [silence] Okay, can you please go to the parent node? Press Release the reset button again, five times, within five seconds. Not too slow, not too fast.
53:00
Speaker 1
Still flashing purple on the child mode. Yep. It's still moving along on the setup. Yeah, it's still doing the setup. It's about a third of the way across on the setup.
56:00
Speaker 2
that's still blinking. Okay. It's okay.
57:00
Speaker 1
K. The channel just went to solid blue. [silence]
58:00
Speaker 2
Okay, keep observing it. And of course, while waiting, sir, can you please connect your laptop to the default name and password labeled on the bottom of the parent node?
58:00
Speaker 1
[silence] There is no red label on the bottom though. [silence] Oh, I see. [silence] I see what you're coming at. [silence]
59:00
Speaker 2
Your Wi-Fi name, start with underscore velaz setup. Select that one and also enter your Wi-Fi password to.
59:00
Speaker 1
Everybody's up and happy working. I'm not doing anything. The main router is up. It has the internet. The child mode is online and shows the Wi-Fi connectivity. They're both blue. I'm sorry. It's already fixed. No, it's not. No, it's not. It used the settings from the old network through the iPhone app and modified them and fixed them on the new one and deleted the old network. So it's all come up with the right passwords and the right ID name and everything. No problem. No, I it's all finally. I can I can see everything's working. I've could take
60:00
Speaker 2
Okay. Okay, so they're working, but would you like to change your wifi name and wifi password or as it was? Yeah, it's already fixed, but then your wifi name is no longer the same, because it will back to its default. Okay. Well, let's proceed also to access the web interface to verify if we can still encounter the same error.
60:00
Speaker 1
Connected my laptop to RTA mesh everything's perfectly happy we're good yeah. Child nodes working. Why do I need to do anything? got the model serial number connected to the batter everything is up to date current firmware and ten.72.1 171 is the child press the what what now? Oh, yes ma'am. The firmware version is 2.0.7.21690
61:00
Speaker 2
Okay. So you changed your Wi Fi name and Wi Fi password as it was. The same with your former parent node. Okay? So you may now proceed to relocate the child node. Okay Yu. Yeah, since it's already working, so you can relocate that one back to its original placement. Can you please, can you please provide the firmware version? Provide the firmware version.
61:00
Speaker 1
0 3 it says up to date
62:00
Speaker 2
So 2.0.7.216903. OK. Since we already set up your links to smash system, retrieve your original Wi-Fi name and Wi-Fi password. Can you please relocate the child mode? Yeah. [silence] [sound of a child crying]
62:00
Speaker 1
Sorry, is anybody there? The number one, five, seven, four, one, three, five. Got it, one five, five two one. I'm gonna go check it, I had to run in the other room to, uh, write that down. I didn't have a pencil with me. We'll go in here and see how it's doing.
64:00
Speaker 2
OK. And while waiting for that note to reconnect it appear it no let me provide your ticket number. Sir, your ticket number is 521. 135, 521. So the child node is still blinking or voting off.
64:00
Speaker 1
Yep, he's on solid now. So I should have connectivity here and the other part of the house. No, I think we got it all cooked. Thank you. I appreciate your patience. [silence]
65:00
Speaker 2
And since we successfully set up your link to this router, sir, is there anything else that I can help you with? Okay. [silence]
65:00
Speaker 1
Thank you. Goodbye. Yes.
66:00
Speaker 2
You're welcome, Saren. Thank you so much also for your patience and your time. So feel free to call us back if you need any further assistance, okay. Have a great day. You're welcome. Bye-for-now. And can you please,
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