Speaker 2
Welcome to Linksys support. To assure quality service, your call may be monitored. Please remain on the line for assistance. [silence] Hi, thank you for calling Linksys technical support. My name is Zilly, how can I help you today? [silence] Uh-huh.
00:00
Speaker 1
it's the w h v03. now I've had that running as a mesh system but we've changed our the way we're wired into the e into the ethernet around the house um and there's a couple of questions um I if I want to have I want to think of having a standalone use one of the routers or the nodes as a standalone uh access point um but the idea is that we have the same even though it's not all going to be a mesh we have the same uh SSID and password uh in different parts of the house at a building that's outside it so if you go into it you're you already what you've logged into the properly uh Internet then you can
01:00
Speaker 2
Okay. Thank you so much.
01:00
Speaker 1
you can do it in the other place as well. But it seems that the they all end up, the name of the uh, each network is the name is the is the SSID. Um, so when I set it up in another building it worked. But I, when I went on to the, which network do you want to use? Um, I had two exactly the same name. And it'd be helpful if I could identify them without having to go in and have a look and then come out again. Um, is that possible to change the name and not have it as the, um, uh, fid. Yeah, no, we, we. [silence] Trans... change the name and not have it as the [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] networks, then.
02:00
Speaker 2
Ok, so,es, sir, it is actually, possible for you to change the Wi-Fi name of your WHW003. And, um, do you
02:00
Speaker 1
And when you say the Wi-Fi name, I don't mean the SSID, you know, the one that you see and sort of log into. It's the one that when you, you say you have a list of networks. It's that name for the administrator, so when the administrator looks at it, they know one is for the main house, one is for one of the outbuildings. Can you do that, but still have the same SSID at 2.4 gigahertz and 5 gigahertz when you set it up as in other properties. Uh, probably. You, have you better check what we've got from the support line? [silence]
03:00
Speaker 2
Okay. I just really want to make sure if I got it correctly. So you wanted that this router, so, cuz as per checking here, you have six of this routers, correct?
03:00
Speaker 1
Telephone number I've just called you or something. Yeah. Okay. Yeah. So it's absolutely. Yeah, that App Linksys 2.4 is what I call the our uh, the ID at um uh, an App Linksys is the five gigahertz one. So that's the ID I you know, when a user comes in, they'll be presented with those two. Yep. Well but and I also have one, you may see that's called community fiber, which is an entirely different physical location. Um, so on our dashboard now I have community fiber and I've got App Linksys 2.4. I'd like to set up a another one um using the same uh password. Um,
04:00
Speaker 2
Ah, yeah. I actually pulled up an information here and I believe I'm speaking with Mr. Thomas Meshel.
04:00
Speaker 1
as the Applynks is 2.4, but I don't know when when you go into that list of the different networks you've got, they're called, um, I've currently got two, I'd like to make it three. It would be very helpful if the one I'm about to set up doesn't end up with the same, uh, name, um, on the, um, admin, uh, Lynn's its admin page. Yeah, I can. Yeah. That's correct. Now, I'd like to set up a third one. I'd like to set up a third one with the exact. Yeah, sorry, go ahead.
05:00
Speaker 2
okay, so just to make sure if I got here correctly. So right now, you have two networks, you have app-link sys, 2.4, you have community fiber 10 GB underscore 1 dress. Okay, and then you want, yeah, you want to set up a third one, but this time you want
05:00
Speaker 1
So I want to set up another one with exactly the same SSIDs and passwords as app Linksys 2.4. and when I set it up earlier and I went on to this online routers, I ended up with two app Linksys 2.4's and it would be helpful if I could differentiate between them on the online routers uh page on the on the app. Yeah. as the as the yeah yeah so that is well you call the SSID
06:00
Speaker 2
No sir, go ahead sir. Okay, so just to clarify for a proper understanding. So you want to set up another network, but this network should have the same name of app- lyn sis dash 2.4 same wifi name, the same password.
06:00
Speaker 1
[KEEP_UNCERTAIN] called it the SSID, but if that's what you need, go. Yes, okay. Yeah, and the same password, yeah. So when I, yeah, so, yeah, it's a different location. Oh, sorry, it's, um, it's, it's in the same property, um, the, but it's going to be fed. Um, can we just hold that question a second? And I'll ask a second question, which will help us work it out. Um, the way we have added, um, Starlink as the, uh, as the
07:00
Speaker 2
Yes, SSID and Wi-Fi name is actually the same. But, yes, the same SSID, the same name. Yeah, the same password. But, uh, let me ask, let me ask this question also, sir Thomas. Will that router be located on the same area of this app, on this first network, or it will gonna be located on a different location?
07:00
Speaker 1
uh as the source of our internet connection. The way we've had to wire it into the building means that it's coming in into the middle of a ethernet wiring. So out of the Starlink router, there is one cat6 cable that goes down to the existing app linkus 2.4 uh router that we've set up. and the another cable, uh out of the second uh port of the Linkus goes uh in in another uh cat6 cable which can then have a series of um so it goes yes, it goes down a different cat6 cable and it would seem that you can't have um nodes off the app ingle [silence] [silence] [silence] what's this? this is 2.4 if they are cascaded if aren't cascaded off okay is this this correct? [silence] Yeah. [silence] sorry? [silence] sales provider what sorry? [silence] The previous one was no I don't think so. [silence]
08:00
Speaker 2
Okay, so if that is actually the case, sir, um I'll just answer that question. So if this router was actually working before with your previous internet service provider, because you are going to use Starlink over these routers, right? Like let's say under the um app-linksys2.4, because this router is associated or still working with linksys women with your internet service provider. I believe that's ABE. ABE? Or ABE?
09:00
Speaker 1
which is the name of the ISP that we have been using? Um, what, what, let me explain, it's something else. I know this is quite difficult to just do verbally. So, we have the internet coming in from EE, into the building it then went into a master or router, uh, Linksys node, and then, from that node, um, uh, I connected the outlet, obviously two ports on the node. The second port on the node, I put into a eight port router, uh, switch, a eight port switch. Um, and then I connected, uh, um, all the other routers to that, and it seemed to work quite No, unfortunately, what we've had to do, because, as you can imagine, the satellite comes in, it comes in a different place. So, I've managed to put the connection in. So, I've broken the Cat6 wiring running around the house, halfway through the wiring we used to have. So, there are two halves to it. One half goes back to where the old IEERET router used to came came in, and the other half goes to the other end of the of the wiring. So, they're actually, as far as the Linksys router is concerned, these are are not, other than going through the Linksys, so going through the Starlink router, these are not connected. Um, so Yeah.
10:00
Speaker 2
Okay, let me just get this one, sir. So like let's say, for example, sir. Okay. So right now, the EP link, I mean the EPI. I mean the app-link sys 2.4. Like let's say, you have four routers that is working with this. Do you plan to expand or not? Are you planning to separate? This is just only an example. Okay. So are you planning to to increase?
12:00
Speaker 1
It is, I mean, so if you've got the Starlink router and then we've got, and it's got two ports on it and one port goes down uh uh to the the Apple Links is two before they're already set up and the other what Cape the other supply goes right back to the same place where the E router came in and I can then go to all other parts in the house from there um so what I uh what I wanted to do is to see what I can it Yeah. so that's yeah. No, no, no, no, not to [silence]
13:00
Speaker 2
the two other routers, to work with the Starlink and put it on a different location. Is that what you're trying to do? So, you were planning that this router will carry two internet service provider? Yeah. Okay. Okay.
13:00
Speaker 1
No, no. We'll leave. We're going. We've stopped using the Ewe. We're only using this darling. Yep. That's correct. That. Which is what I've done. Well, what I've done is I've reset the. So the one that's working right now and it's Linux's 2.4. I've reset and it's just by itself as the rooter. When I tried to add a.
14:00
Speaker 2
oh, okay, so you will, so you will go in to remove the EE as your internet service provider and then like moving forward, what you are going to use is the Starlink. Okay, so if that is actually the case, sir. So, what you need to do, for your linksys routers to work back up and running is that you need to reconfigure this routers again. Because if you've done it already? Yes. Okay. Another
14:00
Speaker 1
another node, it, it, it said, do you want, And I tried to set it up as a child. So I, I tried getting it to work by being connected to the Starlink but not, but to the other other side of it. Yeah. And it couldn't find it. So I then tried to, I took one of the took it, reset it and I plugged it into the second port on the working AppLink XM 2.4. It set it up very nicely as a child node, but when I moved it to a location with an internet supply. But that that the Um, it doesn't work. No, it just went red and didn't do anything. Um,
15:00
Speaker 2
"Yeah, uh-huh." "Yeah. To the Yeah." "Okay, uh-huh [silence] "Okay." "It did that work. Okay, [silence]" "so, um, this router, sir, that you just um, [silence]"
15:00
Speaker 1
Yeah. I plugged it in. I took an ethernet cable and plugged it into the child node, and then I plugged the other end of that ethernet cable into the second um ethernet socket in the parent. Yeah. And then it got set up. So that worked well. Yeah. Yeah. Well, the app interface, yeah. [silence]
16:00
Speaker 2
as a child node of your app Linksys 2.4 um how did you add this router as a child? Okay. parent. Okay, I'm going to read you right here. Okay, so you did it used the process that you can add the child node using an ethernet cable and using the web browser interface. Okay. So you did it, choose like to add the child add a wired child node you used that one. [silence]
16:00
Speaker 1
Yeah. No, no, it worked. It was weird. But it's, remember we discussed, yeah, out of the star link, it's got two, uh ports. So the the child was going to go on to the other, uh connection to the star link router, not on the one that the app link's is 2.4 is connected to. So when I moved it, it stopped working.
17:00
Speaker 2
but before you deploy it, sir on on its exact location? Did you test it first? Because when this child node, sir is on its o when I mean, when this child node will gonna be on its look original location, how this child node will gonna work? Like is it going to work as a wireless node or a wired child? Uh, yeah. You get two ports. The other one. Hmm, okay. and this wired, sir that is running from the child node, where's the other end of the Ethernet cable from the child node to whatever switch it is? Going to. Ethernet cable?
17:00
Speaker 1
It to the left, to the Starlink router. So they've both the, sorry. Yes. I, I, I, okay. I, I, I, that's right. I, that was what I, uh, I understood. So if that's not gonna, I can't do what, what we're saying. So I then.
18:00
Speaker 2
Internet cable, is it connected directly to the parent or directly to your Starlink router? Okay, so if that is actually the because, I'm sorry, yeah, because if that is actually the case, then, because this child node can only recognize the signal from the parent. Because, yeah, so if you are going to put in the other end of the Ethernet cable directly to your Starlink router, of course, this child node will not gonna work, sir. Uh the other end of the Ethernet cable should be connected directly to its parents. Now, if you don't have enough port, I'm sorry?
18:00
Speaker 1
then try to set it up as a new network the, um, right. And that's when I hit this problem was that I wanted it to have the same SSID and password. So when it came up to my list of online routers, I had two with the same name. Um, so what I'm saying to you is can I in some way name them differently or am I restricted by the uh, whatever I use, the 2.4 gigahertz SSID. Is that what it's going to be known by? That's correct.
19:00
Speaker 2
Oh, okay. Hmm-hmm. Okay, okay. Hmm. Your name Ellen. No, no problem here. You're setting up a new network on different location where is where where the parent node is gonna be different, the previous child node is gonna become one of the parent ones. And it is connected directly to your starlink router. So there, yeah, so there should not be a problem. So if when you try setting up,
19:00
Speaker 1
Well, if you said so, I did copy the 2.4 gigahertz, but, but, if I entered, if I entered it manually, if I just typed in the SSIDs and the passwords again, would I be able to choose a unique name for that? You don't have to have the name of the of the 2.4 gigahertz uh SSID as its name. I agree with that and that's what I got. I got it set up nicely. It worked. It was all very good. Same SSID, same passwords. But when I went to the YourNet, what's it called, on here, if I go to the app and I get, at the moment I look at it, it says that Linksys 2.4. And it then says, finding your networks. I ended up with two, I ended up with the the the the obviously the one that's called community fiber stage. I then had the app Linksys 2.4 and then I had another one called app Linksys 2.4. And so what I'm asking is how [silence]
20:00
Speaker 2
For the app? Yeah.
21:00
Speaker 2
Okay, so uh you can actually rename it, sir, once you are already connected to that specific router. So you need to be, yes, you need to be on the location of that router and connect to its network. After that, open your app or maybe open the web browser interface or the router settings of that router so that you can customize it. Because, um, yeah. Okay. Okay. [silence]
22:00
Speaker 1
No, no, no, I deleted the other one and then, and then, uh, uh, I'll give you a call. Yeah. Yeah. Yeah. Uh, yeah. Yeah. Okay. Yeah. I don't want to change the password. What I want to do is to just make sure my, uh, it's a name and it's not the name of the SSID, it's the name of the, uh.
23:00
Speaker 2
Before we proceed on that one, so let's just make sure that this one is too both right now you have two. Links is 2.4. Okay. Okay. Okay. So are you using sir the app right now or the browser? Okay, the app. So click on the three bars that is on the upper left corner. Then look for Wi-Fi settings. So it will show you the wifi name and passwords. So tap or click the wifi password so that you can change it. Oh, yeah. Yeah, it's the name.
23:00
Speaker 1
that comes up, it's the name of the, uh, that's in the online router list. But only me as the admin person will see. Um, as far as I can see, the way it, it, it names the, um, uh, it names it, is, uh, by giving it a, um, uh, taking the name from the 2.4 gigahertz, um, Yes. I don't want to, I don't want to change the Wi-Fi name. I just want to change the way that it comes up on the original, on the, So how do I? [silence]
24:00
Speaker 2
Okay, so the one that you're trying to customize it here, sir, is the SSID that you're trying to tell me is the name of the router itself, not the name of the Wi-Fi. Oh, okay.
24:00
Speaker 1
I will? I'm there? uh yes i can yeah yeah and it's called rutter at the moment yeah
25:00
Speaker 2
Okay, because I... Yeah. So, can you go back to the main dashboard, sir? Okay. Now, on the main dashboard, you can see Devices and Nodes. Okay. So, click on Nodes. Now, and then click on the word settings at the upper right corner. Okay. So, you can see the Node name. Okay. Click on the Node name and then click on parent Node. Or if you only have one Node, just make sure that you click on the parent Node.
25:00
Speaker 1
Yeah, I will do I've only got one node and and it's by D but by default you call it router don't you? Yeah, I'm just doing that. Okay
26:00
Speaker 2
Okay. So, okay. So after you click on that node. Yes. So right now, you can then change the router's name on that page. So you can customize it now.
26:00
Speaker 1
[silence] So I've done that now. Yeah. So, [silence] Yeah. So I've given it a different name. [silence] The node is yeah. Do I go when I go press node? There's only one mode. I it's now got a different name that's correct. Well I thought I meant to give them both different names. So yeah but let's just yeah this one.
27:00
Speaker 2
okay. Okay. So the node right now is carrying a different name or a different network name. Okay. So, um, like is this the one that you were trying to change earlier? Okay.
27:00
Speaker 1
What we, if we can make it, uh, look different when you go to my networks, then um, that'd be great.
28:00
Speaker 2
Okay, so yeah, um, how about with this one? So, um, you should also be connected on a different, um, parent or on your different network so that when you open the app, you can then change the name of that router itself. Change it? Yes. You can also change this um its name also.
28:00
Speaker 1
[KEEP_UNCERTAIN] Right, let me just change, I can use the, where I'm sitting, I can use the uh uh uh um um um um um um um um um um um ok, so I'm now logged into the Starlink router and I then go into the Linksys app [silence] [indistinct] ft [silence] all right, okay, I'm in, I'm out. Hello?
29:00
Speaker 2
Ah, you jerks. Ah yes sir, I'm here. I'm listening, sir.
29:00
Speaker 1
Good. So I've gone I'm on it via Starlink. Not via the router itself. And I've got it up here. So I've got Applinksys. So when I do Fin your networks, it's still called Appllinksys 2.4. So how do I change that name? No, no. I don't want to change the Wi-Fi name. I want to change the name that um is on the.. Da when I go when I go into finding your networks. Do you know what I mean on the app? And it lists the various networks.
30:00
Speaker 2
If you want to change the wi-fi name,
30:00
Speaker 1
Linksys ones you've got. So it shows me two. One's the community fiber 10 GB 1 SF EE, and the other one is called app, link, CIS 2.4. We've I've just changed. Yeah. So it's yes, yeah, or when you get that list of online routers, I'd like it to be a different name. Yeah. Different network name to the uh wifi name. Yes. To the first wifi name. Yeah. Is the app uh link at links is 2.4. [silence]
31:00
Speaker 2
uh that's the network name okay uh huh so those are the network names that you uh that you currently have right now right uh and then you want that one of this network to have a different network name that will show up yeah different one okay so which of this existing network that you want to change
31:00
Speaker 1
I want to change that to something different. Yeah. Yeah. Yeah. Yeah. S- That's correct. The only place I can do it is by changing the WiFi name.
32:00
Speaker 2
Okay. Okay. So Okay. here's what we are going to do, sir, please. Um, uh, since you are already on the app, click on the three bars, sir, at the upper left corner. And then go to Wi-Fi settings. Okay, so the Wi-Fi name, sir, that you can see here is the app-linksys-2.4, correct? Okay. so that is actually also the network name. So, if you want to change the app-linksys-2.4, then this is the right place where you can do it. Correct. So that the network name that will show up will be the one that you are going to customize.
32:00
Speaker 1
So, I can understand that, and that's not what I do want to do that because the loads and loads of devices use that wife two point. Yeah. Can I create another 2.4 gigahertz um ssid uh Wi-Fi?
33:00
Speaker 2
um are connected to this network, right? okay well, Okay, so you want to create another network that will have a different name. mm-hmm
33:00
Speaker 1
Well no I've got, no, no, no, let me stop you a second. The 2.4 gigahertz band is A double P Linksys dash 2.4. The five gigahertz band is A double P Linksys without the 2.4. So they are the two. [silence]
34:00
Speaker 2
For this one sir, since yeah, let me um, give you some answers sir regarding with your um, uh request. Cause right now the router that you have can only carry and only and can only have two networks. You cannot create another network sir, but you can separate this two. Cause right now they are both carrying the same wifi name, right? And can you can. Uh,
34:00
Speaker 1
And but on this, on those, um, screen, there's another thing that says five gigahertz and then a little two band with a third Wi-Fi name and password. three. Two gigants, two at five gigahertz and one at, yeah. [silence] Uh, yeah, that's correct. [silence]
35:00
Speaker 2
Okay, right now, sir, how many, how many network name can you see when you are on Wi-Fi settings? Can you see three? Okay. So you have, you have one 2.4, that information sir is on the left side, upper, kinda upper right side. So you have 2.4, you have 5 gigahertz and you have another 5 gigahertz. Is that correct? [silence] Okay
35:00
Speaker 1
Well, that would be a five-gigahertz SSID, well, it's, okay, okay. Okay, okay. All right. Well, that's fine. Um I'm, at least I know now. Um all right, we'll, um
36:00
Speaker 2
So if you want to create another two point four. Well, we cannot do that because that's already its default. And that is actually the network name that has already been set up on that router. Now, what you can do here is that how about you. Create another name for the third network name that you have. Yeah, that will gonna be another. Yes, that will gonna be another gigahertz network. But if you really want to have another two point four gigahertz, I'm so sorry to tell you, but we cannot do that.
36:00
Speaker 1
Thank you very much for your help on that and have a good day. Well, I... it's going to be... there is a possible way I could do it but the nice thing about doing the way I'm doing at the moment having them separate is I find it's it's more reliable. Soon as you start having a mesh with Linkys and another brand that I've used they sometimes have a funny turn, funny moment and it's just much more reliable and we are remote quite a lot of the time and I prefer not to have lots of roots all cascading off each other because if one goes wrong,
37:00
Speaker 2
Yeah, but, uh, but for that one, actually, also, Sir, 'cause, um, do you really need to have another network for people?
37:00
Speaker 1
uh the whole thing falls apart. Um so, um I, I, I, I, I, I know a way I could do it. For example, I could take just one of the ports out of the starling. I could connect a, um a router on my Lynkis routers, uh nodes next to it, make that the master. And then I could send the, um the signal down via a hub, uh via a five port two port switch in, uh or two port switch in two directions and then connect the all the other links to, uh nodes off it. Um but I am introducing then a, uh a switch into the, um into the system. And I think these are all points of failure that if they have a failure, if it fails, uh then I'm basically, uh I'm basically gonna have a problem. Um so I am thinking going forward I, um I should perhaps, um go instead of uh go with something like uh. problem then the whole network system will fall apart so I'm sort of reluctant to do that unless I have to yeah called what three across yeah oh yes yes yes so I could
38:00
Speaker 2
Okay. So, uh, uh, Mr. Thomas, uh, if you really wanted like, you know, to create another 2.4 um, uh, connection, since you have already exhausted the three available networks, right? And you want to create another one. So, you can actually create another 2.4, but it will not going to be the same with the, uh, the one that you're currently using right now, uh, because this router, the Linksys router actually has this feature that what we call Guest Access. Now this Guest Access, yes. So that, that, that, uh, you can make use of this Guest Access feature.
39:00
Speaker 1
Okay. And he's got, right, I've got it now. Okay. And that, to be honest, that gives, the fact it's a guest access, it's not, it's just another 2.4 SSID and password. It isn't slower, it's not, it's not more, nothing else about it. It's just another way. [silence]
40:00
Speaker 2
because this guest accesser is, actually this is, the signal that is, provided by the guest access, is the same with the 2.4. And you can also customize the guest access Wi-Fi's name. So you can create, like let's say for example, you're going to create another one like app2.landsight-gnu.4, like let's say you're, you're going to put it second, so you will now have another 2.4, but that will going to be the guest access.
40:00
Speaker 1
Of having a network name that you give to guests rather than being technically any different to the other 2.4. Excuse me, not correct. Right. Excellent. Well, that's, we've now, after a very long conversation, we've now, firstly, you've confirmed everything that I thought, but at least I know it's definitely what I thought, correct. And secondly, we've identified a way of having a second 2.4, and that will allow me to give different names to each of the if I of the various nodes, if I have them standalone rather than in a mesh setup. So. Okay, that's good. Well, thank you very much and thank you for your help. No. No.
41:00
Speaker 2
Yes. Yes. Yes, sir. It will gonna be another 2.4, because the guest access is the same with the 2.4. Yes. Yes. Thank you so much, sir. So would there be like anything else, that or maybe some other clarification?
41:00
Speaker 1
No, I think that's uh, no, that's everything that I need, I think. That's, that's very good. All right. Well, thank you very much for your help. Thank you. Bye bye.
42:00
Speaker 2
Okay. You too, sir. Thank you very much as well. Notta for now.
42:00