V2 Rubric Detail — 684a97c6-60d7-11f1-9…

Welcome to Lynxys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.lynxys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available, depending on your issue. To hear more about your service options, press two. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. Hi, thank you for calling, this is G. How can I help you today? [silence]

[KEEP_UNCERTAIN] _Total _ thing. May I just ask how long have you been using this nominally? OK.

Uh, yeah, let me check on that uh unit sir first. May I have the serial number, please? 00408. Got it. Let me just check on the exact unit. And may I know how many linxis nodes you have, sir? Two. Two. Okay. So, in total, you have three nodes. So, main node currently is on standby, Pink. So, I believe the this child nodes are also not working. Okay. Yes, sir.

Okay. And May know, who's your Internet provider, sir? spectrum. Okay. So, yes, sir, I was able to confirm that you have you you are using an MX-4200. And yeah, unfortunately, this is already an out of warranty device. So, sir, for out of warranty device, we can actually provide you two options for this. You are calling from United States, right? Okay. We do have a paid service, sir, that is worth $15 for an hour of troubleshooting. We only offer that for out of warranty devices. And in that way, we will be able to walk you through step by step on the setup and adding your child's node back to your network. Yes, $15, sir. Other option sir is for free. I can send you that full step by step guide. [silence]

Sure, on how you can set it up again and have it working with uh with your provider with your modem. Yes, yes sir. Okay. Yeah, we can uh uh go ahead with that child nodes sir right after we successfully set up your parent node. [silence] No, sir. We are Len dances technical support sir. Okay, so let me just create a Ticket for you here sir, so that we can go ahead with the paid service, okay? And um, [silence]

Yeah based on the serial numbers you purchased this around, let me just confirm 2023, so this has a three years warranty, basically it's already. Hello, sir. Yes, sir. Sir, where did you purchase this device, sir, this OneNote? Okay, let me let me try to pull up your record. May I have your phone number, sir? Uh huh. Okay, let me just .

Because you mentioned, sir, that you have called us here, so I might possibly pull up your record. Please give me a couple of seconds, sir. May I just ask, well, where, can you remember, where did you purchase this node, sir? Oh, found it. yes, sorry, sir, yeah, you have mentioned that one, earlier. Okay, MX 4200. Okay, unfortunately, I cannot pull up any information here. May I have your first and last name instead? Hold on.

[silence] F-R-B. E-F-O-R-B-E-S-O-R-B-E-S, correct? [silence] Okay. And your email address, sir? [silence] Okay. That’s the case, sir. I'll just leave it blank. So, I’ll just need to validate the warranty of your unit, sir, okay? Because I can’t see another, [silence] I need information here. Can you give me two to three minutes, please? Thank you, sir. Stay on the line, sir. I'll be right back. [silence] Hello Sir Todd. [silence] Hello Sir. [silence] Hi Sir, thank you so much for patiently waiting Sir. [silence] So, I was able to [silence] connect you with one of our good pentesting data specialists.

confirms or the warranty of your device that it shows that this is still in warranty so we can still go ahead with setting this one up for free. okay. yeah sure. okay. so you have three nodes in total sir right? um other child notes sir are those also mx 4200? uh huh. i see. i believe. how about break. so what you want us to we'll let's just get things started because the other lines are open and just get things started for you and we'll go to the next procedure as soon as this node is fix.

[silence] Is it right next to it now? [silence] Sir? Mhm. Okay, let us check on that [silence] For now [silence] We cannot see the other note.

A03 version 2, yes, this is the older version, sir. Okay, anyway, sir, we will start with your parent node, and yeah, you mentioned that this is in the purple color, right? Okay, so, how about this here?

On your computer that is wired connected, right on your Mac. Okay. So, yes. Open a browser please and go to 192.168.1.1 so that we will know what's the error that you're getting. Yeah, yeah.

Yes, actually you're on the right page, sir. Uh if you scroll down, you will see a continue button. Okay. Are you using Safari browser, sir? Safari. Okay, there's a show detail option below, sir. Okay. Visit this website. Yes, visit the website, sir. Okay, but no need for you to download the app, sir. Can you tap the picture of the phone, please? Uh tap the picture, sir. Click on the picture of the phone that you can see on your screen.

sign-in, okay, that's good, is it asking for your, uh, router password? okay, Yes, can you try {admin, yes, sir, can you please try all lower case, just A D M I N

what the re set password here piece yes that's from the parent notes here yes okay so you have to create a password for this one sure make it um 10 digit long should have upper case lower case special character and

Yes, 10 digit long, sir. Yes, it needs at least one special character, or at least one number, a capital letter and a lowercase letter.

okay. sure. yes, let's do another hard reset on your Lynxas device please. but before we do that, close the previous browsers that we just use. close everything on your browsers sure. [silence] okay. so underneath your main lynx, there's no ur you have their reset but then kindly press and hold the reset button for 15 seconds.

uh-huh yes yes sure so let's give it another few minutes here until it's fully boot up let me know sir if it's back to study purple or pink thank you yes

That will not spin up. Okay. study pink. OK. OK. Yes, sir. That's good. So let's go back to your computer sir. Since this is wired connected, no need for us to connect to the Wi-Fi.

you already close the previous browser we used earlier, right? Okay, yes, sir. So uh open a new browser, please. Type the same numbers, sir, 192.168..1. Just keep on the warning, sir, same thing on what we did earlier, continue and Okay.

oh i eye

Okay. That's good. Can you check on the first box, sir, in the middle part of the screen that says network status. This device router Internet. Okay. Yeah, that's that's that's still okay, sir, because we haven't set it up yet. Um just to confirm, sir, on the top of the network status it says connected. Good. Okay. So we have internet connection, sir. We just need to set it up for you to have a blue light on the top. So, sir, earlier, you mentioned about the end user license agreement.

in line with that sir, you have the CA letter. CA, Charlie Alpha, or California. N user license agreement, privacy statement, third party yes CA. okay tap on CA let me know if you're back on the page. okay but you see the N user license agreement on the very bottom of your screen right? yes okay and no CA. no sir no CA.

Sure. On the left side of screen, on the pop-up. You have the router settings. Okay. Below the router settings here, you have the connectivity. Okay, click on the connectivity please. Okay. And check, check. Check the last. option yes sir yes sir okay if you look for CA router setup on that same yes okay that's good yes sure so CA router setup once you tapped that it will ask for your SSID and your password so SID will be your preferred wifi name for your Wi-Fi network sure okay uh by the way sir um you also need to type in your Wi-Fi password and just below that two boxes you have the ssid uh the ssid and the password. Okay and then you will refresh uh you will refresh your device as well.

[silence] for the SSID and password, you have the setup node button. Click on that once you're done with the name and password. [silence] Good. That's good. That's the key, sir. Just refresh the page since your computer is wired connected. What happens there is that the page reload or the network reloaded because you just change the Wi-Fi settings of your linksys. So, can you check now, sir? What's the light on the top of your note? Is it still purple or is it now blue? [silence] Still? Okay, that's good. Okay, so [silence]

So can we try, sir? Do you have your phone with you right now or I mean device or maybe this computer? Can we check if we can go online if internet is working? Okay, okay. So I believe, sir, the next thing that you need to do for this one is add your child node. And I believe, sir, this node are already out of warranty as you've mentioned earlier. Though we have your parent node, um, how about this, sir? Since I can no longer provide free assistance for out of warranty device and we already did, make this parent node go online, sir, I will. Oh. Oh, I'm sorry, I don't have your email address. Um, you can go to our website, sure. Or you can go to YouTube. We do have a video, sure, on uh, on our channel where you can add your child node on your existing Wi-Fi network. Okay, and or if you want, sure. Um, if you want, yes, sure. If you want, sure, if you will provide me your email address or uh, uh, any email address, sure, I can send you the guide, sure, on how you can add your child node. Yes, yes, sir. Okay, thank you, sir.

Okay, so yes, sir, let me just update the information here and I will send you the guide sir. Uh just need to confirm if you were able to receive that, okay? Just give me a few seconds. Thank you. Okay, so it's already updated. I will now send you sir the guide and how you can add your child node. So,[silence]

um, since you already have the user interface, you can use the UI surface that way, sir. Since I believe you're still under connectivity tab, right? Yes. Okay. Okay, so on the CA router setup surface, um, the option that you can see, or the detail that you can see is that your master node is not configured. And other details here is, uh, add your child node. Yes, sir. Okay. So that's how you can add your child notes. Anyway, I will send the guide, sir, for that. Okay, so. Hmm, yeah, sir. Yes.

Yes, sir. Yes. [silence] Yes, still under connectivity, sir, on the first tab, which is basic. [silence] Yes, lower right you have details: details sir. [silence] Details, please see details. [silence] Yes. [silence] Okay, yes, sir. [silence] Sir, So I will now send you the guide, sir. [silence] You just need to, uh make sure, sir, that if you will add the node, it should be less [silence] you'll need to place it a meter away from the parent node just for the initial setup and the node should be ready for setup for older devices sir or older nodes after doing the hard reset it will start with a red light okay I just sent you the guide sir you can check if you uh have been able to receive that try checking your spam messages sir or refresh the email sir there's

That was sent to cifmd aol.com td. Yeah, I'm sick. So instead of d it's a t. Okay. Sorry. Cifmd IMT aol.com.

May I just send it to you again ay, sorry, okay. Can you check, sir? You got it? Okay, so just click on the link, sure.

Yeah and uh anyways, everything that you need to know sir on adding your child note that will be on that link. I will suggest sir since you have already an access to the user interface, uh follow the Add uh Child note sir using the web UI. Okay. Okay. Yeah sir. You're welcome sir. And you can call us back for any other concerns just provide us your email address or your phone number sir. Thank you. You're welcome sir. I will sir. Same to you sir. Have a good day. Stay safe.