V2 Rubric Detail — 686387e2-6bde-11f1-b…

Welcome to Linksys support. To ensure quality service, your call may be monitored. Please hold. New warranty product. The support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. Press one now. Press one now. For out of warranty products, paid support may be. Please have your devices serial number and contact information ready. If on a bill. Kindly call back later. For out of warranty product, paid support option be available depending on the issue. Hi, thank you for calling Linksys. My name is Josh. How may I help you today? Thank you.

All right, got this one, sir. So you mentioned that your Wi-Fi or your nodes are already working, so that means that all of them are currently showing solid blue, correct? Mm-hmm. Uhum. I see. And how many links these routers do you have, sir? All right, so the main issue right now is you are [silence]

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s4, e4, echo, l4, Lima 7 5 3 3 at Outlook.com. Is that correct? Thank you so much for confirming. All right. uh, Hall's number. Uh, before we proceed, uh, let me double check first the hardware warranty status of your parents mode, okay? Can you give me at least one minute? Thank you. the Hello sir. Thank you for patiently waiting. So, all right. Going back to the issue, may I know the operating system of the phone that has the links app, like is it an Android or iOS iPhone?

And I assumed the phone is currently connected to the parent node network. Is that correct? [silence] That's fine, sir. So for it. [silence] [silence] [silence] Oh, I see. [silence] For this one, we might need to double check first, if this parent node is already working. So, uh, on your phone, kindly go to the Wi-Fi or Wi-Fi settings. on that Wi-Fi setting screen, kindly check if your phone is able to detect a name that called "Velopp Setup 53C."

Oh wait, sorry. Sir. Did you Sorry sir, did you open the link to this app already? Sorry. Oh, I see. Uh, for now sir, kindly close the link. The links is app and on your phone. Kindly go to the Wi-Fi or Wi-Fi settings. Thank you. And just let me know once you are on the Wi-Fi settings ab on your phone. Thank you.

[silence]

[silence] the links is up the links is up sorry no worries [silence] and once it has yeah I mean [silence] [silence] thank you. And kindly reinstall the app again, sir. So the reason for this one is to make sure that we are going to start like we're going to do a fresh start

regarding DawLinks app, don't worry, just let me know once you have reinstalled the app because I will walk you through how to login into the Lynis app. H. Thank you. Yes, sir. All right, thank you so much for that, Wen, sir. So, you may now open the Lynis app and then press or tap on

[silence]

[silence] I'm sorry, sir. What are the options you can see on the screen right now? Uh, uh, uh, yes, sir. Ugh, regarding with the log in. Uh, I would recommend logging in using the router password. Hm. So, no, not, so not your email address, so not your account. Yes, sir. So that means that we are going to manage the system. No worries. So can you go back to

The screen that says router password. Are you already on that screen? Okay, by default, try admin, all in lowercase, like a-z-"M-I-N".

I'm sorry, sir. What are the error that you're getting there? Uh-huh. Uh-huh. Uh-huh. No, no, sir. Kindly select or choose the router password. Yeah. Cause for this one, sir. The reason why I'm like recommending you to log in using the router password is because the remote access or the Lynx smart WiFi remote access has already been discontinued. So that means, sir, that we can no longer manage the nodes remotely. However,

assure that you can still manage them locally using the router password. And since you mentioned that your phone is connected to the parents node network, it is also recommended to log in locally. What is the... what's the usual name of the parent note sir? Like off the system? Is it your first name? uh can you still remember the... uh... yes sir, the wifi name.

mm-hmm uh-huh thank you so much for that one your phone is currently connected to this network to BLS okay uh-huh and also sir can you check if the singular or mobile data on your phone is turned off because it could be turned on as of the mm. [silence] can you like leave it as op sir because make sure the singular data is off

I'm sorry, sir, I'm referring to the singular data, the mobile data. On your phone, like the singular data or the singular or mobile data on your phone. So, yeah, for now kindly check if that feature is turned off. And the singular data, sir. By the way, sir, upon checking here on our tools, yeah, there's no doubt that your... your router is already online and you're the network name of your phone is, yeah, COBYLS. However, since on the app, while we try to log in, I assume it tells you to connect your

please, turn your Wi-Fi, your phone off and on. And. Now, you may turn it. And please check if your phone is still connected to your home network. Alright. So, then you go back again to the Lynx ES app and then try still login using the router password. Thank you.

Alright, so that's right, in that, yeah however we already confirmed that your phone is connected to the correct networks, how about this one, sir? Can we re?

Yeah. to the parent node? Yeah. For reboot sir, yeah. You may simply unplug and replug the power cord from the power outlet. Uh, kindly take your time. Ah, you may simply unplug and replug it right away. Thank you.

Ah. No worries there. Fine, sir. So for now, we will wait for the light on the parent node to turn back to solid blue because apparently the node is booting up. So I assume the light on the node is still flashing blue. Yeah, that's fine. So again, uh, we will wait for once the minutes where the light turns to solid blue. And by the way, sir, thank you so much for your cooperation and patience for this one though. You're no worries there. And you're most welcome. And hopefully rebooting the parent node will do the trick. And however, if it does not, rest assured that uh, we can try other work arounds for this issue to be resolved. Yeah, going to wait for another 30 seconds or a minute.

Yes, sure. So again, see a log in, make sure to select the router password. Yeah. Yeah. So make sure to choose the router password. And let me know again we will be encountering the same issue like the app will provide an instruction and how to connect your phone to the home's network or the Wi-Fi.

All right. I see. Uh, can you try to quit or, yeah, quit or force close the app and then reopen it? Yes, sir. [silence] Mm-hmm. So it, so it's like the router password is grayed out. Is that correct?

Okay. I see. No sir because the email address is another option. So you log in. and how about this one? Since I can see here that your email address has been associated with this parent node, try to log in using your email address and password instead. and let me know if it works. [sound of keyboard] [sound of keyboard] [sound of keyboard]

Got that one, sir. You were able to login into the dashboard, correct? You may turn that back on, sir. And, however, on the dashboard, can you see all the notes there? No, no, worry, sir. Just take your time.

All right, that's great to know, sir. That means that you can still manage these nodes using the email address and password through the Linux app. However, sir, for the web browser, like when you access the Linksys Smart Wi-Fi.com, I really do apologize again. But we can no longer manage your devices through the web user interface. However, moving forward, you can still use the Linksys app, okay? So you're most welcome, sir. And thank you so much again for your cooperation and patience, and if you need further assistance in the future, just feel free to give us a call. Thank you so much for that one, sir. And it was actually at it was it was a team effort, so we made a great deal for this one.

You're most welcome, sir. All right. are we all good for you now, sir? Okay. No worries. Thank you so much again. And again, thank you so much for calling Linksys. Have a great day. Bye for now. Oh, I'm sorry, sir. You may now