V2 Rubric Detail — 6973b4ba-6c0e-11f1-8…

Welcome to Linksys Support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press 1 now. For out of warranty products, please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. [silence] Thank you for calling Linksys. This is Aya, so how can I help you?

Right, let me just verify, sorry. Your name is Charlie?

Yes so you have uh you have how many uh links this products you have unknown name so how many links this product you have admin four yes so the parent not is uh the m r sixty two fifty [silence]

Because that's the new you know that's the new router, yeah.

So, there's only one child node that's showing a solid or blinking red. That's the child node, right? WHW 01. Okay. So, I think your main concern is that your child node got disconnected since the other two.

So since you set up your linksys router with the new router MR6350, it could be the reason why you're experiencing and low internet speed because your parent node is model MR6350 while your child node are all model wa001.

right so that's uh your new node a new router that I was mentioning that it could be the reason why because of uh compatibility issue with your parent node and the trade notes you have because the mr 6350 is a dual bond Wi-Fi 5 router but aside from that it could also be [ silence ]

yes or well usually uh yeah yeah alright so the let's connect first your disconnected child note

and bring the charge near your parent node. Yes, it's better to be near your parent notch. All right. Let's wait for it to stabilize first.

What is the light color? Is it blinking or solid blue? Okay, let's just wait a while. If it remains solid blue, it means your child node is back online, or connected to your parent node.

So, it just got disconnected temporarily from your parent node. So, once your child node gets disconnected, the first step to do is to place it near your parent node or to another child node that's connected and online. So, you just have to wait patiently for it to light up with a solid blue light. But if it still doesn't, then it means the child node totally got disconnected. So, we will have to reset the child node and then add it again to your parentheses. And since the child node is already back to a solid blue light, so it means its connection is back online. So, you can relocate that child node back to where you placed it before. Now, let's go to your concern about low internet speed you're experiencing. Hmm.

Yes. Yes. Well uh apparently the W H W 0 1 models are no longer supported by the Lynx app so you canno longer access your W H W 0 1 settings through the Lynx app. But with regards to your uh yes but uh since your parent node is the R 6350 uh you can access your

the uh uh router settings of your MR-6250 on the linksys app. So since you have already the app on your phone, just go to uh uh uh network administration on the menu icon of your linksys app.

Mm-hmm. So do you see the network status of your MR6215? The dashboard of your router settings. Do you see network connected or internet connected or online on the dashboard? Okay, that's good. Now, can you tap on the menu icon? It's the three horizontal lines. Okay, when you, once you tap on that, select the network administration. And on the network administration, you will see uh, list of your nodes. Okay, so you just go to the network administration. So, you can see all the, the devices that are connected to your router on the dashboard.

Quick on that node or your whichever of the notes you want to choose. Once you click on the node, it will show you the information of that node, where it is connected, and also its signal strength. So from that, you will know if the placement of your node is getting a good signal strength, because it will state there how much is the signal strength of your nodes. If the signal strength of your nodes is -50dBm to lower to 0dBm, then it means they have a good or excellent signal strength from where you place them. But if it's getting 40dBm, okay, that's already a good and excellent signal.

yes unless you get a negative 70 dBm up to 100 dBm, then that means your signal strength is not that good. It should be poor or low signal strength. So as so long as your signal strength so so long as your signal strength is negative 50 dBm to 0 dBm, that's already a good signal strength. Okay. Okay. So that's still fine. A negative 54 dBm is still fine. Unless you got a negative 70. yes, that's still a good signal strength unless you get a negative 74

negative 80, negative 90 or 100 dB, then, that's showing that it's getting a low signal strength from where you placed the node. So if you get that kind of signal strength, then you just need to relocate your child node to another place or area in your house and then you check again and your app, if it's showing a good signal strength, then you place that node on the new spot or area where it's getting a good singled. All right. Yes.

Can you or do a speed test on your notes? Can you check on the app if there is a speed check on your app? Okay. Do a speed test. Okay. Do a speed test for router to, your internet. So what's uh this- the test result? [silence]

All right. So since, okay. So that is the speed result when you do the speed test for router to your Internet, right? Okay. So yeah. So it's pardon when you. So, I think, since the router to your internet is getting good signal strength or good access point and internet speed, and you mentioned that only when you do the speed test from the device to your router that's the only time that it's getting slow or low internet speed. And the problem could be the device you're using. It could be the device you're using to connect to your router is using a Wi-Fi technology that is not up or on par with your router's Wi-Fi technology. You have to know that your router is a Wi-Fi 5 Dual Band Wi-Fi router. So, if your device, say if your device Wi-Fi adapter built on it is using a Wi-Fi 4. Or if it's using a higher Wi-Fi 6 technology that itself could compromise the internet speed or connection you're getting from your router because the Wi-Fi technology doesn't match. Your router is a dual band Wi-Fi router with a Wi-Fi 5 technology while your device could be using a low Wi-Fi technology or a higher Wi-Fi technology, so that's why. So, yeah, well, since your notes is already showing a good example of that.

Yes, since your notes is already showing good signal strength, it's not really an issue of your router. The only thing that could affect the internet speed for its slow or performance could be the firmware version of your notes may be outdated. But I think the router itself has an automatic update. So you just check on the firmware version of your notes. particularly your three child notes. Yep. And update the firmware. Now, once you update the firmware, you can also try to restart your modem and also do a restart on your nodes and router. And also your devices that connect to your Wi-Fi. It can at least fix some temporary glitches that may cause the slow internet. [silence]

So, experiencing that, then the last thing you could do is to do a reset and reconfiguration of your router and nodes. But doing that, you will have to start again from the very beginning because it's like setting up again your router, but without the three child nodes because maybe your internet connection may have some interference from your neighboring networks and also from other devices that connect to your Wi-Fi because sometimes when there are devices, a lot simultaneously connected to your Wi-Fi, it could interfere with the performance of your internet speed.

Well, if there are devices that are using heavy bandwidth or heavy internet usage. So it could slow your internet speed. Uh huh. Uh huh. Well, you have also to check on your cell phone because your cell phone, as you know, your cell phone have uh other apps are downloaded on your phone. And some apps, uh, the background always run. So, it uses uh internet usage. Even if you're not using the applications you have on your phone, they still uh run or on their background apps. They are still uh using.

you're running? so you're still using a data from your internet so it could effect so the best is to restart your device. yes! you just need to turn off the wi-fi from your device so that they will not connect to your wi-fi router. just turn off your wi-fi? no, there's nothing you could do with the modem, but with your Linksys, app, you can just uh... turn off the... Wi-Fi... name, you... turn it off, so that... it will not broadcast.

Well to do the training at the event that didn't work. So if you had an SSID that wasn't broadcasting to all of the devices that are connected, What way does it work? How do you make sure you're not on it? Um Do you just i dunno turn it off so that it won't broadcast? Ok some people try and connect Do you have your SSID turned off? So from you can wait for everyone to try and reconnect and you can just pick a timeout? and say the computer is waiting too much time okay as long as it's not connecting with the internet, I'm assuming they'll stop?

sure. Usually when it's really a slow internet speed, the resolution we could only do that we can do is for your modem to power cycle them, restart them, and your router and notes to power cycle them. And if it's still that doesn't work, then do a power cycle also on all your devices. Because we really cannot uh have

good control we with with internet speed oh we can only provide uh a public shooting on your router itself if your software disconnected or um if it's like turned red that's the only thing we can uh provide assistance uh with the internet it's really broad and it's really depends on your internet connection especially with your internet provider uh the stability of your internet connection and it would also rely uh depends on the devices that connect to your wifi.

Yes. On the... you already know the menu icon on the top of your Linksys app, the three horizontal lines. Once you tap that, you just select Wi-Fi settings. And once you select the Wi-Fi settings, there is a button there to toggle or switch off and on your Wi-Fi name. And that's all. You just need to turn it off and yeah, toggle it off and then save the settings, and then your Wi-Fi name will not be broadcast anymore. You're welcome. So thank you for calling Linksys again. You're welcome. My pleasure to assist you, Jared. And

Thank you for calling RMIT. Once again, this is us. Take care. Have a good day. Goodbye.