V2 Rubric Detail — 6994fc0a-66b0-11f1-8…

Welcome to Linksys support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press 1 now. For out-of-warranty products, paid support may be available depending on your issue. To hear more about your service options, press 2. Please select from the following options. For in-warranty products, our support team is available to help with performance and hardware issues. Please have your device serial number ready. For assistance, press 1 now. For out-of-warranty products, paid support may be available depending on your issue. To hear more about your service options, press 2. To hear these options again, press. Press eight. Please select from the following options. For in warranty products, our support team is available to help with performance and hardware issues. Please have your device serial number ready. For assistance, press one now. For out-of-warranty products, paid support may be available depending on your issue. To hear more about your service options, press two. To hear these options again, press eight. Welcome to Linksys Support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. [silence] Ready if unavailable kindly call back later for out of warranty product paid support options may be available depending on the issue Thank you for calling linksyss. This is Abby. How can I help you? [silence]

Okay, so your wireless your, uh, your Linksys router is not working. You're unable to go online. Uh, okay, so it seems, mm. Okay, so it's purple and, uh, it's not connected, yeah. Actually, once it's purple, ma'am, that means the router was reset. Did you happen to reset the router to factory defaults? Yeah, okay. All right, yeah, so once the router is actually reset, ma'am, you need to reconfigure that cuz it will remove its current settings. So we need to run the setup again, but that's okay. Um, can I have first the model number and the serial number of your device? Just try to look underneath it.

Hmm, OK, is that the model number? anything that says MR. Do you see something like that?

OK. All right. And ma'am, let me create a record. Can I have your name? OK, and what about your email address? OK, thank you for that information. So that's vK Villain, your last name V-I-L And at hotmail.com. And ma'am, who is your internet provider? Spectrum. OK. And how long.

have you been using this device you still happen to know when you purchased it? But how long have you had it? Like how many years? Three or four years. Okay. Okay. So how many nodes you have in total, ma'am? How many Linus devices you have in total? Okay. Just one. All right. Yeah, so it's since you lost connection, there's a need for us to reconfigure this device, okay? It could be that

lasting for 60 minutes. Okay. Well, yes, I do hope so ma'am. We will try to we will of course do all the troubleshooting stuffs to make it work. Okay? But this service by the way is non-refundable. Okay? So if ever the device is deemed to be defective, we can no longer have it replaced. Okay? Just to set your expectation ma'am. All right. So let me just process that. Just give me one to two minutes. Do you have any computer available, a laptop or maybe a desktop. So what are the wireless devices you have ma'am? Two iPads and two cell phones. Okay. All right that will do. So uh yeah we can.

You have a desktop also, which is plugged in? OK, all right. Oh, it's wireless? OK. All right, that's OK. Yes, we can use any of your wireless devices. So, let me just give you one more minute here. OK. OK, ma'am, so please get ready your credit card information because I'm going to process that now. So, for your security, I'm going to stop the recording. [silence]

okay. Let me just place the order. By the way, ma'am, a copy of the receipt will be sent to your email, okay? And uh that uh yeah, it will be sent to VkVilens@hotmail.com. Okay, so I just sent the copy of the receipt to your email. So, Ms. Wanda, let me just resume the uh recording, okay? So we can start with our troubleshooting.

All right. Can you hear me? Okay. Okay, ma'am, so let me just verify your, uh, cable connection. You have a, uh, you have a modem, the one from spectrum, and that is connected to the internet port of your Linksys, correct. Is it connected to the yellow port? Okay. All right, so right now, what, what is the, uh, the light indicator at the front? It's purple. Okay. Can we please take a picture of the WiFi settings at the bottom of your Linksys router. Okay, you already have a copy of that.

there's a sticker at the bottom. Okay, all right. So, can we go to, we'll just have to use your, do you have a computer available now? Or you have a tablet? Yeah, can we, can we use the tablet for the meantime? Just. No, no, no need to, no need to text, ma'am. So, we'll just have to use the tablet to configure the router. So, can we go to the settings? And go to Wi-Fi. Andy. Okay, you're already connected, so it has a checkmark, right?

Okay, all right, so since we're connected, by the way, we'll just have to do a five press first on this router, okay? We'll see if that that five press work. So to perform the five press, ma'am, kindly press your reset button at the back five times, okay? Just press it once. Do not press and hold it. Press it once, five times. So it's like press release, press release, press release, and you do it five times. [silence] [silence] Thank you so much for watching the video.

Okay, so how's the lights? Is it blinking? Okay, we'll just wait for it to turn solid.

that is solid blue okay that's very good now can we go back to your tablet okay are we still connected to link's network okay can we open up a browser try to check ma'am if you're able to open any websites using your tablet first okay you're online all right would you like me to personalize the network name okay sure no problem so um on the address bar ma'am just type in http:// are you using Google Chrome by the way Safari okay yeah that's fine um [silence]

Oh, by the way, on your Safari, do you see a double-a- letters that would be beside the address bar? at the left? beside the address bar? You don't see that on your Safari page? Do you have Google Chrome on your tablet? Do you have it installed? You don't? Okay. Alright, that's okay. Um, yeah. Let's just type in HTTP colon//.

um it's spair may router okay that's em why and then router yeah my router local yeah that's fine yeah that's correct [silence] uh do you see a picture of two phones okay okay it's from like a sales company uh do to click that mail [silence] or just tap on it [silence] and [silence] yeah what do you see on the screen oh sign in okay okay uh may we type an admin for the password uh [silence] it's the router password so by default it's admin [silence] A D M I N all over case [silence] and then just uh sign in [silence] username it's asking for username and password

Okay, so you have the the Linksys Smart Wi-Fi page open right? Okay, very good. Now, um, do you see CA down at the bottom, right? beside the privacy policy? If you scroll down, it's at the bottom right. Uh, that's the that's the list panel. Um, um, try to look at the bottom, right? Uh, just look for End User License Agreement, privacy statement, do you see those options? Uh, bottom. Just just look at the bottom.

Yes, below the external storage, do you see that end user. Very bottom, actually, of that page. It's... Yeah. Oops, yes. Okay. Yes, it's really small, sorry. Now, right beside the privacy policy, do you see CA? C for Charlie, A for Apple. Okay, can we select that, please? Okay, it should go straight to the I mean to the same page. Now, please go to Wi-Fi settings. Now, once you click on Wi-Fi settings, you should have an option to change the Wi-Fi name as well as the Wi-Fi password.

So you can actually set up a different name for 2.4 as well as the 5 gigahertz. There are two 5 gigahertz networks there. so you can uh just set up different name for each band. Yes. so um Yeah. Um, just to uh the reason why we uh we advise you to set up different names may help us to be able to identify which one is the 2.4 and which one is the 5 gigahertz. So um some of the wireless devices won't be able to Well, some wireless devices won't be able to detect the 5 gigahertz because it's not compatible um, yeah, especially those old wireless devices. That is, yeah, that is fine. That is fine. So that that's what we uh usually recommend our customers to do. So

yes, you can setup the same Wi-Fi password for each bend. [silence] yes. so once you set up the Wi-Fi name as well as the password, you may take a picture, ma'am, before you click apply and okay. [silence] all right, so just click apply [click], [silence] uh huh and then okay. Apply first and then okay.

[silence] All right. Yeah, so once we change, since we change the, the Wi-fi settings, we need to reconnect. So we might get disconnected. So, you need to go back to Wi-fi, yeah, settings and then Wi-fi check if you see now the, the new network name.

Okay, that works. Okay, very good. Okay, so the router is now set off and we've also personalized your wi-fi settings. Ma'am, you may check your other wireless devices to make sure they're all working. Before I go, you're very welcome. [Silence] Okay, so everything's working. You did great, ma'am. Congratulations. All right. You're welcome. So, yes, ma'am. So what we

We actually did was we reconfigured your links as router and we've also personalized your your network. So just take note of the wireless settings because in case you need to add another wireless devices in the future. You need the password the Wi-Fi password. Okay? Mhm. Sure, no problem. It's 1-800. Oh, you're ready? Sorry. Okay. It's 1-8003267114. Yes, ma'am. EPP. EPP. Yes, ma'am. You're very welcome. Thank you for your patient.

Hoods and your cooperation. Thank you. You too. And thank you for calling links. This is Epi. Have a great night and you have a great weekend. Bye. Bye.