V2 Rubric Detail — 6a683840-80a0-11f1-9…

I called earlier excuse me was was Juan Montes I called earlier because our router there was like a a very short outage and the router like disappeared it's on the lights are on but it like the network doesn't show up and I talked to somebody earlier in customer support they said that they were gonna call me back within an hour or three to run more diagnosis like a higher level tier customer support but they haven't called me back but I'm looking at the box that it came in because this is not even a year old but it says there's a three year warranty I want to go just about exchanging that do I have to go through Amazon or can I do it with you guys. [silence] I understand. And just we'll go and check. [silence]

But can I do it through the phone or does it have to go through Amazon? Yeah, because I could have the warranty said on the box three years. And this is not even, we bought it last August and it hasn't even been a year. And we loved it, but I don't know what happened today, cuz we've had plenty other outages, this is the first one where the network doesn't come back, and I've tried going through the process of isolating the outlet to see if maybe that's the issue, like a power issue. But no, that wasn't it. We've reset it, I've tried resetting it, and it came back on about 30 minutes ago, and it actually let me go through the process of doing the completion on the app. But then when it got to checking, I don't know what, it just died again. And now it doesn't come, it doesn't even reset, though. It just, is just [silence]

Red and the girl said that helped me out that there was a definitely something wrong with the hardware. I was like, well, we couldn't have any problems until today. So, I don't know what the issue could have been. Um, the serial number is 58W0. No, 58W10M29D09058. Sorry, I have to focus on that cause it looks like a B. Yes, like about 3:00 or so. No, I called from my cell phone earlier. Cause I was running around. I'm calling from my office number now. The what?

956, 4 5, 9. 956, 4 5 9 8 8 6 6. 956 9 4 3 no 4 5 9 8 8 6 6. Pretty, not with it. It's been fun in the office. Yeah, because I I tried everything, and like I said, I even left it unplugged for a while and then I plugged it in. That's why I think it let me go more through the process. But um now it's not doing anything. It's then the button's red. Even if I tried resetting, it's red.

Well it's a warranty, so maybe I can just exchange it. Uh-huh. OK. Well, I'm only in the office for another half an hour. And then tomorrow I have a doctor's appointment, so I won't be back in the office until 1:00 Central. So if someone's gonna call back, it'd have to be after one. That's even if I can see because I'm gonna be it's a night doctor, so I might not be able to see a lot. Central time. Central.

the best time. yes, if someone's going to call me back because they said the girl said between an hour and or three hours max. I was like, well, I should still be here, but no one's called back and I told her to call me uh-huh yeah. and that's fine. it's just that I'm not I'm only gonna be here for like another 20-30 minutes and then I'm gone till tomorrow afternoon because I have a doctor's appointment in the morning so and I still have my original box. I actually kept it. yeah, after one, I should be back in the office because my first appointment's at 9:00 and the other one's at 10:30 so I should be done hopefully by 11:30 and then should be back up here in the office by one. I'm not going to be able to do much but if they call me at least we can walk through something because I know where the buttons are. I just won't be able to [silence]

See words, so this could be blurry. The office number of this one, the nine five six nine four three one one five seven. Yeah, because I said I've already tried resetting it this afternoon after I hung up with the other lady, and it's been four or five resets, now it's just red, it doesn't do anything but red, so I put in my box, so I was like, well, it was a three year warranty. Maybe we can just exchange it for the same one, 'cause I love this one. It was either this one or the grey one, but I went with this one 'cause our computer is white. No, that should be it for now, just that, and I was like, okay, well, maybe we can get something done before I go. I had to I had to plug in my old I had to plug in my old router that's been here since 2021.

2011. It still works. And I like links. Cause we had another one that was older and that one lasted like seven years without any problems and we just had to upgrade it. One of the antennas broke. Okay. That's it. That's it for now. Thank you. You too, bye bye.