Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in warranty products, Our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready for assistance. Press 1 now. For out of warranty products, paid support, please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. Hi, thank you for calling Linksys. This is Joy. How can I help you today? Hello? This is Joy from Windows Technical Support. How can I help you?
00:00
Speaker 1
Yeah, that's okay. I just talked to you guys within link said. I, I, I used to just dial direct. But now they say you got to go through, what, Amazon or Best Buy? And I told the guy what router I need, because I had one of your routers go out on me. Did I have it? And they have it on record there. But so they told me that I'd have to go through uh Amazon and Best Buy, which that is a very piss poor uh service deal. Well anyway, I called Best Buy and the guy told me that your most uh updated uh knows are, you're developed Pro 6 or the 7. I wanted a 7 but I just got off the phone with Best Buy. They can't get either one of them. They said all they sell is a 4200 and I said that's not good enough. That's not what I have and my old system is better than that 4200 link. So now what do I do? How come the 7 ain't available with Best Buy? They said they could never get it. It's not out of stock.
01:00
Speaker 2
Mavi also tried Amazon is the seven is available on Amazon regarding with that once or if it's out of stock on that store we no longer replenish it since we no longer manufacture it [ silence ]
02:00
Speaker 1
Stock they said they couldn't get the six or the seven. And that's an issue. You know, I always dealt uh within direct and I I, you know, going to a second or a third party is bad. That's a bad decision of Lynx doing this. I've been dealing with Lynx for over 30 years and I've never had so much problems. And I resent that. I'd rather deal uh direct and that's on account of this problem here. That's one good reason. Lynx need to go back where they support the people, not these other companies or whatever. Because my business matters. Can. I make a complaint Would you make a complaint for me that saying I can't get your product through best buy And stuff and they claim they've never been able to get the develop six or seven And that's why I'd like to go direct And I always have in the past and You know, link has made this into a major headache now by doing that Well, cool. Would you explain or have them Uh
03:00
Speaker 2
control of that. And yeah, for your current situation right now. Yeah. Um, ya. Well, Yeah. I Yeah, I really understand that frustration, sir. But yeah, if you wanted to have a complaint, this call is recorded. So we can have your feedback directly to me. I can take note and also, they can hear this call. from the
04:00
Speaker 1
deal with what I said because I can't get your products through Best Buy, so it's worthless. And then I've here the last 30 years, I've always got my problem my my internet system direct and I never had problems and then going to uh second and third party is a joke. It's it's not sufficient. It's not feasible for your average consumer. There's more average consumer, you know, who what did need help on that and I'm one of them. But after dealing with links for over 30-odd years, this is bad, it's upsetting. It's about ready to make me go somewhere else.
05:00
Speaker 2
As much as we want it to be, the Director, unfortunately we can't do it as of this moment. That's why you're going to be the runner up.
05:00
Speaker 1
Well, you supporting them don't support me because it leaves me without internet or our product. And I've been a devoted customer for over 30 years, so you guys just slammed the door on me by doing this. Oh, hun, it's not your fault, please, please. I I understand and I'm not blaming you, please. I appreciate your help me. But I tell you what I would appreciate any way you can to make my come.
06:00
Speaker 2
just purchase it on third party companies or stores but we do still support them and yeah that's the only thing that we could do right now. Yeah, and we are very sorry. Now, I really do apologize for that experiencer but um right now.
06:00
Speaker 1
plain valid or whatever. So it goes to the front office where they can get rid of this deal, because it's a big mistake on Links's part. Because I guarantee you, it's like me, your, Links is gonna lose customers on and they're about ready to lose me on this. And I don't, I don't like it now. So when I was told I could go to Best Buy after I talked to the Links guy here a half hour ago, I went there. They can't even get that or they've never even stocked it is what Best Buy told me. So now I'm, I dealt with a middleman and I can even get your product. And it's, it's, it's, it's bad. It's not right. It's, uh, time consuming and wasted. Time. So that's why I said, please.
07:00
Speaker 2
yeah yeah um don't worry
07:00
Speaker 1
He's got to make a note of it, or make it where it can be a complaint where it goes up to the big folks,
08:00
Speaker 2
Yes, sir. Don't worry. [silence] Discourse recorded and they regularly review and also we do take down notes and also document here on my end for this complaint. [silence]
08:00
Speaker 1
These people at Best Buy don't even know what you got or even know how to go about it. So that means you got somebody re-representing Lynx that they don't even know how to address the concerns or the problems. And that is not sufficient or advisable. Thank you, hon. All right then, I'm going to let you go and I appreciate it and please make note of it. All right, bye-bye.
09:00
Speaker 2
Mm-hmm. I'll do take note of that. Mm-hmm. Mm-hmm. You're welcome, sir. Mm-hmm. Yeah, sir, I will. I will do take note of that. Thank you so much.
09:00