Speaker 1
Welcome to Linux Support.
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out-of-wan warranty product, paid support option may be available depending on the issue. Hi, thank you for calling Linksys. This is Regina. How can I help you today? Okay. So, I totally understand your concern, mam. But let me just confirm if I'm talking with [silence]
00:00
Speaker 1
That's correct. It's goo goo 54 G O O G O O 54 at charter.net. Okay, so, your end verified client, so you have one link established and it has an impact for your service, right? Uh, I, I don't know. I don't under- Are you who I talked to yesterday? Okay. Yes, I am the one who talked to you. All right. Well, I finally got my computer and my Wi-Fi up, but I can't get my printer hooked up to the new router. Can you help me? Yes, sure. So, let me just check on your wireless settings, because you might be or probably be connected with your 2.4 gigahertz band. So, basically, when we successfully connected your computer yesterday, can you please open a browser? Well, I have, well, okay, I'll open a different one. I had something open, but.
01:00
Speaker 2
onions, but... Yes, I am the one who talked to you yesterday. And, okay, now, yeah, sure. So let me just configure your wireless settings, because it might be, or possibly your computer needs to be connected with your 2.4 GHz band. Okay, since we successfully connect your computer yesterday, can you please open a browser?
02:00
Speaker 1
okay, I have my email screen up, I guess I'll open Google. okay, then on the address bar type 192.168.0.1. okay, it's open. I did that it it it opened the linksys app for setup and the status said activating. this connection has timed out. try again.
03:00
Speaker 2
Okay, so open Google.net. Then on the address bar, type 192.168.1.1. [silence] Again, then press enter. [silence] Okay, click the
03:00
Speaker 1
I don't have the phone. And image of the three phones. I don't have one that has pictures of the two phones, but I have one that has pictures of two router towers. Is that what I need to click? Yes. Yes. Yes. It is. I did. I did.
04:00
Speaker 2
Sure, or the image of the two photos. Yes. Is it on the Linksys app? Yeah, because you are trying to access the web interface. Same thing as what we did yesterday. So you need to make sure that your laptop is connected to your Linksys network. You can then open a browser, touch Google, then on the address bar, or the URL bar, can we use my router dot local? Yes. On the address bar, on the very top, tap
04:00
Speaker 1
okay. I opened it. And I get this, the same screen again that says Download the linksys app for setup. Okay, how about the picture? I have the pictures of two phones overlapping each other. Just click on that. Oh, okay. And then it wants, it says access Vellop. And I should put in my password, right? Yes, real router password.
05:00
Speaker 2
Okay. How about the picture? Okay. Click about one. Yes. Yes. Yes, your router password [silence]
05:00
Speaker 1
We did not change the router password, completely at min. I did change the password. And it says invalid route router password. I wrote it down. I know it's the right right password. So what's the shirt use CD wall child or BC hands Manilla, lower rates ABM. in. So the router password is not the Wi-Fi password? Yes. And it's actually different from a Wi-Fi password.
06:00
Speaker 1
Okay, now I have a whole bunch of different little boxes, and I have router settings and Wi-Fi settings. Which one do I click on? Can you please scroll down on the very bottom? Then let's just check if you get the "go to service "go to service". See I see this CA light. I don't see anything like that. On the very bottom. On the bottom of the screen. I don't have I have boxes that say network status. Links's home networking. Wi-Fi settings. Device list. Can I just click on add a device? Well. Okay. Then I have guest access, parental controls, media prioritization and external storage.
07:00
Speaker 2
Can you please scroll? Can you please scroll? Can you please scroll down on the very bottom? Can let us check if d can if we can see C A two cap lot letters C A like California. On the very bottom. Can we roll down? Can we roll down? Yes. No. Can you see on the other side? Can you see on the other side?
07:00
Speaker 1
Hey, three, toward seven boxes right? And time to scroll down on the very bottom. Yeah. So you can see a very small information which includes the end user license agreements. I see down at the very bottom C-A is that what you want? Yes, click the A. Then proceed to click Wi-Fi setting. Okay. You can see 2.4 GHC. Yes. And 5-GHC. Okay. now to avoid any disconnection from your devices,
08:00
Speaker 2
eight or seven boxes right. Then kindly scroll down on the very bottom here. So you can see a very small information, which includes end-user license agreement, privacy statement. Yes, click CA. Then proceed to click Wi-Fi settings. And then you can see 2.4 GHz and 5 GHz. Okay, now to avoid any disconnection from your devices,
08:00
Speaker 1
leave the wifi name and white patchwork of the 5G HB. D. Share. which one am I supposed to click on 2.4 or 5? Yep, 2.4. so under 2.4 and we add underscore 2.4. Add it where? Yep, 2.4. Add it where? on the white file name. So that it control defects and you will see the band. So you mean after where I have my wifi name in there, add to it 2.4? Yes. That is for your 2.4 convert then to app and we just connect your device. All right. So then go down to the bottom and click apply. not yet. before the security [silence]
09:00
Speaker 2
Leave the Wi-Fi name and Wi-Fi password of the 5 GHz the same. [ silence ] Yes. So, on your 2.4, kindly add underscore 2.4 on the Wi-Fi name. So that it will detect and you will split the bands. [ silence ] Yes. [ silence ] That is for your 2.4 GHz band you are so that you can recognize that. [ silence ] Not yet. So for the security mode [ silence ]
09:00
Speaker 1
I don't have anything WPA 2 personal. It says WPA Yes. All right. I just did that. And then click apply. All right. I am making changes. All right. That's done. You are ready.
10:00
Speaker 2
it WPA something security mode of the 2.4 will with your Wi-Fi password it WPA something yes good and for the 5 gigahertz band please select WPA something mix yes WPA 2 slash WPA something mix no WPA 3 mix apply click yes to apply the changes
10:00
Speaker 1
Router is applying changes, it says. last year yesterday regarding all the receipt, right? so that they can update their warranty date and warranty status of their lens. In the shower and while waiting and while it's applying changes, can you please go back to the message that I sent to your email with and then upload to a portal or screenshot to any personal preference. Alright, can I get out of the screen I'm in and go back to my email? Yes, please. Okay? I have the the proof of purchase on my scanner
11:00
Speaker 2
Okay, and by the way, Anita, I asked you yesterday regarding um the receipt, right? So that I can update the warranty date and warranty status of your Linksys router. And while waiting and while it's applying changes, can you please go back to the message that I sent to your email, reply to it and then attach a photo or a screenshot to any proof of purchase. Yes, please. [ silence ]
11:00
Speaker 1
My email won't open. Just keep on waiting. It might lead you through the changes that we applied earlier. But then look and check if you can see your 2.4 gigahertz network. I'm I'm already on the screen to open my email. So make sure your computer is connected to your link with that. It is. Well, I don't I don't know that. Okay. Now my email is I think going to open. I hope. [silence]
12:00
Speaker 2
So just keep on waiting. It might be due to the changes that we applied earlier. But can we check if you can see your two point four gigahertz network. Okay, check if your computer is connected to your Linksys network. [silence]
12:00
Speaker 1
Nope, still not opening. It has some of the stuff on it, but it doesn't have has not listed my emails in there. This is ridiculously difficult. And I was lied to. I was told it would be simple. I would just hook it up and it would work. I understand that I'm getting later. Let me just guide you on how to connect your printer to your links. Okay. you are using your wall USB is this? Scan your NITA underscore 2.4. Okay. I have the I have my email screen up. How do I go to find the NITA 2.4? X out of email.
13:00
Speaker 2
I don't really apologize for the inconvenience Nina but of course, let me just guide you on how to connect your printer to your Lynses network. Using your wireless devices, connect check if you can see your Nina underscore 2.4 on your wireless need to go to your for the
13:00
Speaker 1
right and that's what i'm trying to get to but it won't open because your router has messed it up okay check the light indicator of your wireless router right okay okay um can you look on top of the router and then check the light indicator if it is always blue? Yes, it is. They were using a twitch game. so on another computer or laptop go to the Wi-Fi setting. I have to find that. Hold on.
14:00
Speaker 2
now you need to use your email to send the [silence] receipt that you requested yesterday. [silence] but to connect your device to your router's Wi-Fi, you need to find your network's password. [silence] Now, can we check the light indicator [silence] of your Linksys router? Can we look on top of the router? [silence] and then check if the light indicator is solid blue. Okay. [silence] which means it's working. [silence] So it's currently providing internet connection. So on your computer or laptop, go to the Wi-Fi settings.
14:00
Speaker 1
Okay. When I try to go to settings, it tells me that my laptop is not connected. Okay. How do you connect? You lost your ABC. How do I do that? it it it doesn't ask me for the Wi-Fi name. You know what? I need to speak to somebody else. I need to speak to someone that can help me hook this up. It does not ask me for anywhere with a Wi-Fi. It just
15:00
Speaker 2
Okay. Can we connect your laptop to your link sys network? So you have a two white. You need to select your wi-fi name and then enter your wi-fi password. Yeah, you need.
15:00
Speaker 1
lists my laptop and it says not connected. well, it doesn't list any. I'm scrolling down through this box. So far, I haven't seen anything like that. I have cloud storage, Bluetooth devices, view all devices. Would that be what I want to click? I'm on home settings. Well, I can't. I don't know how to do that. How do I get to my Wi-Fi? [silence] I can, I can hear. Internet window home wide. Network window home wide. settings.
16:00
Speaker 2
Okay, check the network list. What are the available networks that are currently broadcasting? Can it check if you created 2 or NIDA 2.4? networking list. Are you on Wi-Fi?
16:00
Speaker 1
What do I click on to get to wi-fi settings? [silence] I don't have anything to click on that gets me there. How do on my desktop, how do I go to settings? How do I get to settings? Okay. [silence]
17:00
Speaker 2
the settings. You can search that one on the search bar beside with your Windows icon Nita. Can we search for settings.
17:00
Speaker 1
Okay, I have typed in settings. Is it settings system? I don't have anything that says settings Wi-Fi. Okay, how about the go icon? I don't have anything like that either. Is it a Dell computer or a laptop? No, it's an HP.
18:00
Speaker 2
any globe icon a signal icon is it a dell computer or dell laptop
18:00
Speaker 1
once you're ready go to the words that internet how do how do I do that? I don't have anything on my thing that says network and internet. Nope. Don't have that either. I have. I do not have that either. Oh
19:00
Speaker 2
Okay, so when you are settings, go to network and internet. Right. How about Wi-Fi? How about network?
19:00
Speaker 1
Have available, and I'm assuming that's applying to networks. Should I click on that? Okay. Try to check your available network. Okay. I have NITA2, which is the name of my router. Is that what you want me to click on? Yes, it's on here. Yes, it's on here. I see it. Your router NITA2 is a private GHC. It will provide a better performance. So, if your computer is applicable, will connect with it. So, select NITA2 and then enter your Wi-Fi password to connect. Click on NITA2 or NITA2.4? NITA2. You're going to use your NITA2.4 to connect your computer.
20:00
Speaker 2
Okay, try to check your available network. Can we check if you can see your NEERA 2.4. Okay. So for the meantime, since NEERA 2, which is your 5ghZ will provide a better performance, so, and your computer is applicable to hooked up with that. So select NEERA 2 and then enter your wi-fi password to connect. NEERA 2. We're going to use your NEERA 2.4 to connect your printer.
20:00
Speaker 1
All right, so needed two is secured and you want me to click on connect? Okay. It says it's connected and secured. And then can I connect your to your 2.4 or your 4.2? Now, I also have something here that is a name of my printer, direct 66 HP Office Jet Pro 8030, but that's not what you want me to click on. Your network name is You now. All right, I've just clicked on connect and it wants my - it says enter the password. So that's my Wi-Fi password.
21:00
Speaker 2
Yes. And then kindly connect your printer to your two point four or your Nita two point four. No, because your network your network name is Nita two and then Nita two point four and you're called Dot. Okay.
21:00
Speaker 1
Correct? okay it's, it, says it's connected and secured. so does that mean I can print now? [silence] Okay, done. we proceed. print it_sentings select a printer and it's telling me that it's searching for a printer. This is where I got to before, before I called you and it does not find the printer. it says we, right now it's saying, we couldn't find any available printers.
22:00
Speaker 2
exactly that is your Wi-Fi password then check if you can OK can we proceed to print [silence]
22:00
Speaker 1
Okay, is this a F-Prime printer? It's an HP printer. Okay, so how are you going to connect that? Is it by using the link of top? Make sure your HP center is connected to your 2.4G Wi-Fi. How do I do that? I don't know how to do that. Okay. Now, Nina, I would you let me follow. You are not helping me. I need to speak to someone who can help me print connect my linksys mesh router to my printer. So I can print things and so I can print. [silence]
23:00
Speaker 2
OK. Is it a, EPSA on Printer? OK, so how do you going to connect that? Is it by using the Linksys app? make sure your HP printer is connected to your 2.4 gigahertz band. OK, now, um, Lorah, I really apologize for the inconvenience but your printer is already a third party device. So, it is not our scope to
23:00
Speaker 1
I can scan things and send you my proof of purchase to get my warranty. I totally understand. [silence] But you're not going to help me. I already helped you. You have not helped me hook up my printer.
24:00
Speaker 2
I totally understand. I sorry. . . your experience and it must be frustrating, Nita. To be honest with you, I already helped you a lot. I helped you to set up your latest router. Yep.
24:00