Speaker 1
This is Linksys technical support calling. This call is recorded for quality assurance. Please hold as we connect you to a Linksys specialist. Hello, sir. This is Ellie. This is Ellie, the one who you spoke to earlier. So, uh, the call suddenly got disconnected. Oh, I, yeah. Thank you, thank you so much, by the way, for, staying on the line. So, right now, sir, can you confirm the other two Linksys routers that you have that will, work wirelessly? One of them is solid blue. [silence] Okay. Now, I want you to reset this stool-less router.
00:00
Speaker 2
Reason for calling. I'll see if this person is available. Hello. Hello. Hey. Yes I- yes sir thank you for calling back. Mhm. No they're both red now, one's flashing red and the other one's solid red. Okay.
00:00
Speaker 1
So do it one at a time. So do it also like for 15 seconds for each of this wireless router. Okay, so press and hold the reset button of each of this router or this wireless router for 15 seconds. Okay, so do it as well on the second child node. Yeah, that's still that will still going to boot up soon. It will start.
01:00
Speaker 2
hold it down for 15 seconds. okay. that's one. alright. got a blue light on the first one.
01:00
Speaker 1
Understood, sir. [silence] Let me know the two other wireless inks systems router will show solid purple. OK.
02:00
Speaker 2
they're both blinking blue right now
02:00
Speaker 1
So, while waiting for them sir, so for these two other wireless routers to work, so this main one that is hook up directly to your gateway it should not be removed. Okay. So, um, do you have any wireless um device, sir, nearby that can connect to your links this. um, is it your, is it a TV or um what is it. Okay. Okay, sir. Okay, sir on the main links is router that is hook up directly to your gateway. Press the reset dot. [ silence]
03:00
Speaker 2
Okay. Yes. Yes. Well, I have nothing down here. Your TV. Oh, yeah, I do have a TV in the other room. All right. We have two we have three solid purples now. [silence]
03:00
Speaker 1
button of that for five seconds so after you press the reset button for like five times. it's not like uh responding or blinking? I know. just leave it like that sir. Press again the reset button sir of the main link is router the one that is hooked up directly to your gateway
04:00
Speaker 2
All right. It's right back to purple. All three are purple, solid. The different Internet. No, they're all, all of them are, solid purple. You want me to try to hook something else up to this? Right.
04:00
Speaker 1
Don't, just press the Reset button sir for 5 times. Press release, press release. Yes, so press release, press release, press release, press release. Do it for 5 times. Let's wait for this one sir to start blinking, okay? Or
05:00
Speaker 2
For how long? Five times. Done. I went right back to purple. [silence]
05:00
Speaker 1
So is it blinking right now, sir, or is it still solid purple? Sir, can you try downloading the Linksys app, sir, please? Let's try if it will work. If you're using an iPhone, go to your Apple Store. Okay. Open the Linksys app, sir, please.
06:00
Speaker 2
They're all solid purple. I'm still connected to the internet through it. I have I've got I've already got it downloaded. Add existing or mesh Wi-Fi system or set up a new router or Mercy. [silence]
06:00
Speaker 1
step up velop mesh router. There should be another option there, choose the other option. just uh okay just tap on next.
07:00
Speaker 2
Okay. The mesh route and routers non mesh routers. Okay. All right. Says, disconnect and remove your old system. I don't have an old system. [silence] uh old router or [silence] no just doesn't. Just says next. [silence] Oh yeah it's not moving. [silence]
07:00
Speaker 1
like it's not doing anything? okay. that's done. that's done. that's done. okay. yeah. just proceed, sir.
08:00
Speaker 2
Yeah. Oh, there we go. Plug in the router near your modem, source of internet. Okay. Uh, connect the router to your modem or source of internet. That's done. Additional nodes power near the router. That's done. Make sure everything has finished starting up. The light will blink while starting up and turn solid when it's ready. and everything's still solid purple. Okay. Getting connected. [silence].
08:00
Speaker 1
Okay. So let me know, sir, if there is any progress on that process, okay?
09:00
Speaker 2
No, none of them are blinking and the setup bar is nearly complete on the bottom of the phone.
10:00
Speaker 1
Like none of them are blinking? Okay. That's kind of weird. So um sir, while waiting for that app, uh do do not close the app but can you do it again sir? Uh pressing the reset button for five times. What shows in the screen? Okay. Let's wait for it, sir. But do not press yet the reset button, sir, okay? Well, the app is doing something.
11:00
Speaker 2
no. [silence] Okay. All right it changed to a different screen. It says now checking yeah it's uh it says now it's checking to for internet and there's a progress bar and it's moving through that. So do you want to? Okay. Yes. Yeah. It's about halfway through right now in the progress bar. Still no blinking.
11:00
Speaker 1
OK. The one that is hooked up directly to your gateway. [silence]
13:00
Speaker 2
[silence] Okay, we have a new screen. Reset your node. Press and hold the reset button for 10 seconds. This will erase all settings permanently. So, which one, which node? Okay.
13:00
Speaker 1
So press and hold the reset button as instructed. Okay. So kindly check sir the one that is hooked up directly to your gateway is it still blinking? Okay right now.
14:00
Speaker 2
Okay. I've done this. Okay, now it's back to the setup getting connected screen. No, it's solid. The other two are blinking.
14:00
Speaker 1
Sir, can you please press again the reset button of the one that is hooked up directly to your gateway? Mhm. [silence] No, five times. [silence] Okay, so is it now responding, like is it pulsing or is it just [silence] Okay, sir, can we remove this current Linksys router that is hooked up directly to your gateway? [silence] Remove it and then get another Linksys router and hook it up directly to your gateway. [silence] Because it seems like there is a problem with this one. [silence] So let's use one of the other [silence] [noise]
15:00
Speaker 2
Once. Okay. It is not. No, they're all sold purple. [silence]
15:00
Speaker 1
Are you there? So, let me know sir, if you're done switching or swapping the routers. Okay, you're half solid blue. Now, uh, let's give it a minute. Let me put up a timer.
16:00
Speaker 2
All right. We've got a solid blue. Then switching, I've got a solid blue.
17:00
Speaker 1
Yes sir. I'm not yet sir. I'm actually still waiting for the timer that I set up. after this. Okay. There you go. So the time is up Sir on here on my end. So the one that we just switch earlier is it still showing solid blue.
18:00
Speaker 1
okay, so this one that is hooked up directly to your gateway is from one of the other two that was wireless earlier.
19:00
Speaker 2
Uh, no, I'm purple. I'm flashing purple on all of them. No, I've yeah. The one that was is still where it was is flashing blue. The other two are flashing purple. I just switched. Yes. The new parent mode is flashing purple. They're all flashing purple. [silence]
19:00
Speaker 1
if there is any changes on the LED light, okay? So, I just set up a timer and uh, let's wait for it or let me know. If there is any changes. Okay. and this one is the one that is hooked up directly. [silence] Okay. so, sorry, the one that is hooked up.
20:00
Speaker 2
Uh huh. Yes. We have two that are solid purple and one that's blinking purple. The one that's blinking purple is not hooked up directly. It's the one that was hooked up directly. Now it's just power. And, uh, there are all things that can go fast. And does it have to be like working as you go? Capture new print events and tags.
20:00
Speaker 1
Okay, so sir, the one that is hooked up directly to the gateway that you have. It's also flashing purple. I'm sorry. Okay, so, um, sorry, the one that is hooked up direct
21:00
Speaker 2
silly sounds. Okay. Okay, it is not solid purple yet. It's still blinking. Yes. Just push it once.
21:00
Speaker 1
Uh, it's not focusing on the app, sir, because maybe there's a problem in the app. So, um, but are you done resetting the new parent node, sir? But what shows on, okay, but what shows on the new parent node? Sir, is it still solid purple or blinking purple? Okay, you can try continuing doing what you're doing on the app, sir. Let's try it.
23:00
Speaker 2
The app on the phone says it's linking them to my account. Does that matter? [silence] Uh, [silence] Well, I didn't set it because it changed. Now, it says configure your Wi-Fi network. I actually says configuring. [silence] Zero. It's solid purple. Mhm. It says. [silence]
23:00
Speaker 1
But the new apparent is still solid purple. Okay, so if that is actually the case sir so, that process will still not work, so, let's go to the new parent node and press its reset button for five times. Okay, let's wait for it. Okay
24:00
Speaker 2
It says adding - your child nodes one solid and one's blinking. Yes. Okay. Okay Okay as I picked it up it turned solid blue. and the other are two are flashing purple now.
24:00
Speaker 1
Okay. But the new parent node is still solid blue. Okay, so that process may actually take for like three to four minutes, so let's just wait for it, sir. Yeah, that's actually four to six minutes because the latency [silence]
25:00
Speaker 2
it says the app says it's adding child nodes and there's a progress bar. It says 46 minutes. the phone says four to six minutes, but [ silence ]
25:00
Speaker 1
Since Sysrouter can only add a child node one at a time, and that's already its maximum time on adding a child node, since we have two.
26:00
Speaker 2
yes [silence] progress bar is still at about one third [silence] but it's moving [silence]
26:00
Speaker 1
Okay, so I'm sure is there any progress on the two wireless child nodes? [silence]
27:00
Speaker 2
And the others that was all there was, red, pink, white.
27:00
Speaker 1
Okay. Okay, that's a good thing, so let's just wait for it. Yes, it will really going to add a child node one at a time.
28:00
Speaker 2
One's still, blea-bleeping. and we're about we're halfway through the progress bar on the app. Okay. I assume it does one at a time. Great. Thank you.
28:00
Speaker 1
How about the other child nodes? Are is it still flashing or Okay, let's just wait for it. you are already in the link sys app, sir, what are the options there? Or what are the things that you can see from the app? Can you see the one like device nodes device nodes?
29:00
Speaker 2
All right. So I have a screen that popped up that says uh, main node and one child node added. Yeah, it's still flashing. No, uh, it's it's telling me to go ahead and move it now, but it's giving me.
29:00
Speaker 1
Okay, let's not do the deployment yet. Let's wait for the other child node to be solid blue first. So the other child node, sir, is still flashing? Okay. [silence] Um, sir, just to make sure, are you now deploying the other two child nodes or are you deploying the two child are you deploying already the two child nodes or are we still waiting for the other child node to be solid blue?
30:00
Speaker 2
Thank you. Sorry. I'm sorry. What's your question?
32:00
Speaker 1
Oh, okay, I see. So this child node that is blinking, sir, is this the parent node earlier or the other child node? Okay, um, so how about we reset this um, how about we turn off this this child node, sir?
33:00
Speaker 2
so way I was checking my internet video off of that internet and we're what should I plug something into bad boy? That's the one that we all right we're still blinking purple on this second node child node should we try to reset it or something okay my bad yeah it's what was the parent node I didn't reset it or anything I just plugged it into the turned it off okay
33:00
Speaker 1
Turn it off for the meantime. Okay, now what shows on your app? Okay, and what are the other options? Okay, click on Go to dashboard, sir. Okay, so after you click on Go to Dashboard, um, can you see the devices and nodes? [silence]
34:00
Speaker 2
OK. It says that the it's called Becker to is ready to connect your Bices to your new Wi-Fi. It says go to dashboard and router settings.
34:00
Speaker 1
or oh okay the app is still buffering okay I yeah let's just leave the third node turned off sir mm-hmm so would you allow? Okay. Uh you can skip that one or if you want to use that feature then you can continue.
35:00
Speaker 2
Still thinking about it. And I still have the third node turned off. Okay. It's asking about notifications. Make your smart home more secure. Yeah, I did. I allowed it. Make your smart home. I should cure your mesh router can now work with the Apple home app. Okay, great. Okay. All right. Okay. Internet is online. So
35:00
Speaker 1
Okay. Okay. Uh huh. So how many nodes are, uh, how many nodes are there, sir, on your main dashboard? Okay, perfect. So we have the parent and we have the first child node. Now, sir, can you turn on the third one? The one that we just turned off earlier. Turn it on. Uh, give it a minute or two.
36:00
Speaker 2
Becker, too, which is what I named it online. And in a test, last five connections, no devices connected. Parental controls off, yes, network off, share Wi-Fi. Link this link, it says there are two nodes. OK. Solid blue light.
36:00
Speaker 1
Let me know, sir, if this third child node is solid blue or solid purple.
37:00
Speaker 2
Flashing Blue. Well, it's flashing blue.
37:00
Speaker 1
Okay, I see. But the third one is still flashing. Okay. Sir, can we go back to your linksys app? So it's still saying that internet online, and you can see two nodes. Okay. Okay.
38:00
Speaker 2
Uh, yeah, it's going through a few different things. Now it's solid purple. Yep. I've got it. I can see two nodes. Yeah, internet online, two nodes.
38:00
Speaker 1
Sure okay you have you have uh (Parent) Node and uh.. (child) Node [silence] can you tap on the uh.. (child) Node Sir? [silence] So click the (child) Node and then scroll down Sir. [silence] Can you see the word or the information that says IP address? [silence] Okay, can you give me the IP address information from this (child) Note. [silence] 10.131.199
39:00
Speaker 2
Right. Router, one child node. Mm-hmm. Okay. Okay. Okay. Yes. 10.13.1.109. Yes.
39:00
Speaker 1
Thank you so much. Now, sir, can we go back a little bit and then tap on the router or on the parent node? [silence] Uh the first, the first links, this router. Okay. So, scroll down. So, after you go back or you go out from the child node, tap on the parent node or the first, um, node that you can see and then scroll down. So, there are two IPs that you can see from the parent node. The first one is the LAN. That's L-A-N. The second is WAN. That's W-A.
40:00
Speaker 2
[silence] Okay. Uh, which one? [silence] Oh, it's the same thing. [silence] Got it. [silence] Okay. Uh huh. [silence] Uh huh. [silence]
40:00
Speaker 1
Okay, Lancer. Can you give me the LAN IP address? [silence] 192.168.1.1. Now, uh can you give me the WAN IP? [silence] Okay, the internet is working. [silence
41:00
Speaker 2
right [silence]
41:00
Speaker 1
Okay, now sir, uh, let's go back to the main dashboard of your uh your Linksys app. Okay, yeah, that's actually a good thing cuz we are now going to add that one as the third node or as the second child node. Now tap on the three lines from the upper left from the upper left-hand corner. Yes, go back to the main dashboard where you can see two nodes and then Internet Online. Now tap on the three lines from the upper left-hand corner.
42:00
Speaker 2
okay okay? I am a solid purple on the third node just so you know. okay okay. okay, where do you want me in the app always beginning? okay okay okay, got it. Okay. [silence] Ke. [silence] I do have added node to Becker 2.uh,flors inconsistency replace links to router upgrade. okay,next. alright,it doesn't let me plug additional
42:00
Speaker 1
Okay. Okay. I know sir. I know sir. Just leave it like that because we have already done doing it so what are the other instruction. Okay it seems like there's a problem with the other router or the other linksys router that you have, sir. Because earlier it was really not doing anything and right now it's also really not doing anything so there is really a problem with this third router that you purchased from Amazon. Yeah you might really need to contact them for this one and ask for your placement. [silence]
44:00
Speaker 1
You can still since you we have the proof of purchase that you sent to us. Let me check. Well, yes. So since you just order this one last June 5th and i believe you can still ask for your replacement for this one. So contact the Amazon Customer Service for this one, sir, so that you can um ask for another Linksys router. So when you are going to deploy the working child node, sir. So just put it on the or preferred location and then um there should be like no appliances such as microwave or any appliances that could um cause some problems. Okay?
45:00
Speaker 2
Ok. And silence. What else? Ok. So this is all setting on top.
45:00
Speaker 1
[silence] Now, sir.
46:00
Speaker 2
OK. Yeah. [silence] OK. OK. So when you set up the no, so when I do get a replacement I can just go back into [silence] I just.
46:00
Speaker 1
Can I just go back there. Yes. And then click the three lines and then set up a new product. Add another nose. All you just have to do is to do it. Like, um, just do that process. Or I can send you some instruction on how you can, um, add the new, uh, linkage router that will be given to you by the Amazon, um, staff. And the third one is really not, uh, doing anything. Okay. So, yeah, so you will, uh, right now you only have two working links to this router. So you can deploy the wireless child node later and then ask for a replacement to Amazon. And then, um, I'll be sending.
47:00
Speaker 2
I guess go back. [silence] Okay. All right, so it looks like I'm just stuck with two right now.
47:00
Speaker 1
you're listening to after this call and I an instruction on how you can add the new one. So your existing mesh system, okay? Okay. So that's dishipships at gmail.com, correct? Okay. So uh, yeah, would there be anything else for Mike that I can help you with? Yeah, thank you so much as well, Mr. Mike. And I do really also apologize for the inconvenience and thank you for the patience throughout the process. Have a good one. Bye bye for now. I'm
48:00
Speaker 2
Okay. You've been great, thank you very much. You as well. Bye bye.
48:00