V2 Rubric Detail — 6d90c770-74a8-11f1-b…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-06-30 17:23
Duration
44m 44s
Contact
Mark Taylor
Issue Type
Internet/WAN Setup
V2 Outcome
Successful Resolution
V2 Band
Developing

Agent & Case Context

Agent
Aysah Bagumbaran
HappyFox Case
#TE00135341
Support Country
Other / Unmapped
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: Device Reconfiguration
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (3 hallucinated segments). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution2.00/5
Accuracy2.00/5
Communication2.00/5
Protocol3.00/5
Efficiency2.00/5
Overall2.8/5

V2 Rubric Scores

Resolution5.00/5
Technical2.50/5
Communication2.50/5
Ownership4.29/5
Escalation5.00/5
Customer Exp2.50/5
Overall75.4% (+19.4)

V2 Grader Summary

The issue was resolved as all nodes achieved solid white and the customer confirmed functionality. However, the agent provided technically inaccurate information regarding cable modem IP limitations and skipped the mandatory modem-direct speed test required by the KB for no-internet issues. Call control and communication showed partial weaknesses due to long silences and lack of understanding checks, but ownership and resolution were strong.

V1 Case Analysis

Customer reported no internet and red LEDs on MBE7000 mesh after power outage. Agent performed power cycle, factory reset, and re-paired child nodes via pair button. Solid white LEDs observed but no WAN connectivity test performed. Incorrectly claimed TV 'stole' IP address.

Troubleshooting Steps
  • Confirmed modem model and Ethernet connections.
  • Power-cycled modem and MBE7000 router.
  • Accessed router UI at 192.168.1.1 and completed factory reset setup wizard.
  • Used pair button on parent node to re-add two child nodes.
  • Observed solid white LEDs on all nodes.
Key Observations
  • Agent incorrectly claimed the TV 'stole' the IP address ([06:00]), demonstrating a fundamental misunderstanding of DHCP and routing — devices do not 'steal' IP addresses; the router assigns them.
  • No verification of WAN IP address or internet connectivity was performed after reset ([19:00]–[44:00]), despite red LEDs indicating a WAN issue.
  • Agent asked customer to check Wi-Fi on a laptop without wireless capability ([11:00]), showing poor environment assessment.
  • Multiple long silences and filler statements ([03:00], [13:00], [34:00]) disrupted call flow and efficiency.
  • Agent failed to collect serial number or verify warranty status, missing key protocol steps for troubleshooting.
Positive Highlights
  • Correctly identified the need to power-cycle modem and router ([05:00]).
  • Successfully guided customer through factory reset via setup wizard at 192.168.1.1 ([14:00]).
  • Properly used the pair button on the MBE7000 parent node to re-add child nodes ([32:00]).
  • Confirmed solid white LED status on all nodes, indicating normal operation per LED guide.
Agent Errors / Gaps
  • Incorrectly stated that the TV 'stole' the IP address ([06:00]), which is not how DHCP or routing works — this misrepresents fundamental networking concepts.
  • Did not verify that the router obtained a valid WAN IP address or that internet connectivity was restored after factory reset and setup.
  • Asked customer to connect to Wi-Fi on a laptop that lacks wireless capability ([11:00]), indicating failure to confirm device environment.
  • Provided no instructions to test internet functionality on any device after completing setup.
  • Misidentified the issue as IP conflict rather than diagnosing the actual WAN connection problem per KB.

V2 Indicator Ratings

Resolution
R1 Met Issue actually resolved conf 95%
Customer confirmed nodes were solid white and stated 'It's working' and 'Thank you so, so much' before ending the call, indicating full resolution.
R2 Met Diagnostic thoroughness conf 90%
Agent guided customer through modem/router reboot, factory reset of parent node, web UI access, and manual re-pairing of child nodes — all relevant and sequential steps.
R3 Met Correct resolution path conf 85%
Agent pursued full troubleshooting path (reboot, reset, re-pair) without invoking warranty or suggesting escalation, appropriate for post-outage mesh recovery.
Technical Accuracy
T1 Partially Met Technically accurate info conf 80%
Agent identified power outage and red LEDs but incorrectly attributed the issue to IP conflict with TV; KB focuses on isolating the modem via direct connection, not IP exhaustion theories.
T2 Partially Met Appropriate tools / resources used conf 80%
Agent used LED status and web UI appropriately, but failed to verify modem's direct speed or WAN connection quality (Step 1 of universal_isp_modem_diagnostics.md), relying on customer's verbal claim that the modem worked.
T3 Partially Met No misinformation conf 75%
Agent incorrectly claimed the cable modem provides only one IP address and that TV 'stole' it. This is not supported by the KB and is technically inaccurate for most modern cable modems which use DHCP.
Communication
C1 Partially Met Clear & professional language conf 70%
Agent set timers and maintained general direction, but had multiple long silences (e.g., 0:03–0:04, 0:13–0:14, 0:35–0:38), unclear transitions, and repeated 'Okay' without clear framing.
C2 Partially Met Confirmed understanding conf 70%
Agent used accessible language but did not confirm understanding when guiding through password entry with '@' symbol or during pairing steps, leading to customer confusion.
Customer Ownership
O1 Met Ownership & empathy conf 95%
Agent owned the case from start to finish, performed all steps, and did not transfer or abandon responsibility.
O2 Partially Met Proactive follow-through conf 70%
Agent set a 5-minute hold without proactive callback communication; customer expressed confusion during hold ('what was the pension?'), indicating lack of clarity on timing or purpose.
O3 Met Closure confirmation conf 85%
Agent referenced prior escalation and did not re-ask for basic info like model number or issue, showing continuity.
Escalation Judgment
E1 Met Correct escalation decision conf 95%
No escalation was warranted as the agent was actively resolving the issue through appropriate troubleshooting.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation occurred and none was warranted.
Customer Experience
X1 Partially Met Customer effort minimised conf 70%
Agent was polite and thanked customer, but did not acknowledge frustration or repeat-contact fatigue despite customer's prior escalation and multiple failed attempts.
X2 Partially Met Tone & rapport conf 65%
Agent remained patient but instructions were sometimes unclear (e.g., pairing process), requiring customer to repeat steps and express confusion.
X3 Partially Met Overall experience conf 65%
Customer had to endure long holds and repeat information (e.g., modem ports), increasing effort despite agent’s intent to help.
Call Transcript70 turns · 76 lines
Speaker 1
This is links is technical support calling. This call is recorded for quality assurance. Please hold as we connect you to a links is specialist. Um, Hello. Um, hi. Uh, this is Clark from links is. Am I talking to Mr. Um, Mark Taylor? Hi, sir. I'm calling regarding with a ticket that was actually escalated, sir, to our department in order for us to further assist you. Um, this is regarding with your lands router, uh, the Mbe 7000. And the issue on this one is you're not getting any internet connection at all. Is it correct? Alright, got it. Thank you so much for that. So, um, we, based on a documentation of the previous techness center, it seems that, um, your internet went down first.
00:00
Speaker 2
Hello. Yet still oh. You are. Wireless yes, I'm getting a physical Internet connection from the modem, but nothing wireless.
00:00
Speaker 1
And then when it came back, um, the router didn't reconnect automatically, and that's the reason why you do says a wireless connection to your Linksys router. Is that correct? Okay. Um, just give me a moment. So just today, uh, within the day, um, you just lose the connection and then it went okay. Is that right? All right. You're got it. Thank you so much for that. Um, I would like to to ask for like the modem that you have right now. Is it like a plain modem, or is it like a router modem combo device, Frank? And please tell me. What do you have, Frank? And how did you connect it to your router? For I'm trying to figure out what are the cables that you're using?
01:00
Speaker 2
Correct. That is correct. Correct. So, basically, we had a power outage, like a small one. The Internet, that's when everything went down. When it all came back up, my Internet was fine, like through my provider, but none of the nodes worked. All of them were red.
01:00
Speaker 1
Okay, just give me a moment. All right, can I have the mode number here of the modem. Will that be okay if you can provide me that. All right, thank you. Thank you so much. All right, got it. And may I ask there, how many Ethernet cables at the back of these modem right now? Uh, one Ethernet cable. Okay. And which cable, so at the bottom. So it's FB, uh, 200, right? How many ports at the back of it? Just...
02:00
Speaker 2
Get just the modem by itself. It's a it's a Motorola aries. Yeah, that's fine. I can do that. it's a SPSP, is that the SPS PB8201? Just one yes. Correct. There's other devices on
02:00
Speaker 1
Yeah I believe there's- There's two. Yeah there's two ethernet ports but only one cable is connected to to B sport. uh-huh? Alright, got it. Thank you so much for that one. Sir, just give me a moment in this one, okay? just give me a minute or two. Just thank you so much. [silence]
03:00
Speaker 2
there's only one ethernet port and then there's one for coaxial one for the power and one for actually wait, give me one second. There might be two ethernet cords. No, there's there's two, there's two ethernet ports. Uh as of right now, there's two. There's one connected to my TV and then there's one connected to the router. Yeah. Yep, that's one. [silence]
03:00
Speaker 1
All right. Um, sir Mark, thank you so much for patiently waiting on the other line. So, regarding on, um, the connection that you have right now. So, your modem is like a plain cable modem, but it has two Ethernet ports, right? So, uh, before anything else, sir, you mentioned again earlier that you have a wired connection directly connected to the modem, but uh, on the link sys. you don't have any wireless connection at all, right? Because this is um technically true because um you are um these happen because your cable modem um is actually uh the just like a plain cable modem and it has only one internet IP address that will allow a one device to get online. Okay? So right now, since your television and your Linksys router is connected both to the um modem. Okay. And then can we re uh can we do like a reboot sequence on the modem and on the Linksys router? Yep. So can can we unplug can we unplug from the power like the modem and the Linksys router at the same time? Okay, uh probably.
04:00
Speaker 2
That's correct. Okay. I just disconnected my TV. The modem. That's fine. Yep, they're done.
05:00
Speaker 1
And then, uh, two minutes is up. Uh, let's plug in first the modem, and let's wait until it's fully boot up. And then, once the modem is fully boot up then let's plug in the pyramid. Okay? So, the television already take the internet IP address in order for it to get online. So, that's why the router won't get online already. That's actually correct.
06:00
Speaker 2
You got no problem. Yeah. Now give it to me. Just trying to share the IP address. Is that what you want? No, they couldn't. Yeah, the TV on the TV was stealing the whole IP address. Oh, okay. Let me just read everybody. Yeah. Yeah, so we just want it to be on the router because the router can still give the internet to the TV. Okay. But if the TV's stealing the whole IP, you can't do it. Okay, gotcha. So this is-from itsy. Right, 'cause the TV can't give the IP address to the router, but the
06:00
Speaker 1
All right, so, um, can we now turn on first, uh, the modem?
07:00
Speaker 2
The router can give it to the TV because it's wireless. Okay, got you. We do it. We sure can. Give me one second. You hear me? Modem, there we go. Modem back in. We're gonna set up. Okay. Sounds good.
07:00
Speaker 1
The cable that it's connected to the linksys router, which port it's connected to the modem? Is it on the port number one or is it on the port number two? Okay. Can we transfer it to port number one because usually the port number one, um has the uh is the only uh port that has the usually uh an an um like active sometimes. Can we transfer it to port number one? Okay. Thank you. Alright. Okay, so let's turn on now the the linksys router.
08:00
Speaker 2
is and report number two. Yep. Yep. I already did. All right. Modem stack booted up.
08:00
Speaker 1
Is it still fast standing right now? All right, um, is the router was being reset earlier, sir? Okay, got it. Thank you so much for that. Um, do you have like a computer or laptop right now, [silence]
10:00
Speaker 2
Flashing blue slow, slow, flashing blue.
10:00
Speaker 1
Oh, I'm uh that's fine. No need, um if uh as long as the the laptop is capable to be connected wireless, then that's fine. mhm I see, sir. That's fine. So how about this one, sir? Is it like a windows computer? Uh a Windows running on a Windows or an Apple? um, computer, windows? um, okay, um, how about this one? Can you please go to the Wi-Fi settings of your laptop, and then can you try to check if you see a network name linksys? um, 0, 2, 3, 5, 3
11:00
Speaker 2
I, now, I mean, I have one I can do. No, I do not, because I don't have wireless right now. Yeah, I do have a laptop, but, or, yeah, a laptop, but I can't get wifi with it, or I can't connect hard wired because it doesn't have a, a land port. That swit. Yeah, I
11:00
Speaker 1
Okay. Can we connect to that Wi-Fi. Are you connected? [silence] Okay.
12:00
Speaker 2
That is something I can do. And connecting. Verifying and connecting.
12:00
Speaker 1
[silence]
13:00
Speaker 2
All right, give me a second. Do you want me to put the at symbol for the password? It's saying to enter the password on the the router, but it ends in an at symbol, do I pull the at symbol? [silence]
13:00
Speaker 1
Okay. Can we open the browser, please? And then on the address bar, can you please type in 192.168.1.1, enter, please. Okay. Can you scroll down and click continue? That's right. That's right. Click that.
14:00
Speaker 2
All right, 6W, let me see this, [silence] 6W, 6W reports, yep. [silence] UH, huh. [silence] UH-huh. [silence] Thank you. [silence] It's doing that whole connection is not private. [silence] Yeah. [silence] Okay [silence] I can go to advance, and it says proceed to 192.
14:00
Speaker 1
Hmm?
15:00
Speaker 2
All right, so this router has been factory reset. All settings have been restored to factory default. And it says continue. And it's like, and it's telling me to change the name now if I want. Yep, I can remember that. Yep, man keep the same one,
15:00
Speaker 1
All right. All right. Just hit next. All right. Can you tell me what you're seeing right now? All right. Perfect. So we'll just wait for that. And then, may I ask for earlier with the person. And did you only reset the parent node, or did you also include the child node? Oh, okay. All right. So I believe, and I guess, only the, was being reset and not including the parent node.
16:00
Speaker 2
Of course. Then here. All right. That's done. Okay. Okay. Saving changes. We tried to just we couldn't even get this far. so we uh
16:00
Speaker 1
I the child in the load. Is all right. Okay. All right, got it. All right, so can we try to connect on your computer, sir? If the Wi-Fi nest that we just created is ready, uh, showing up in the kind of reconnect to it. Okay, so can can you tell me what are the options showing on the page right now?
17:00
Speaker 2
Right. Yep, only the parent node. Yep, saying saving changes. Your router's Wi-Fi will briefly turn off and then turn on again if you lose connection. Reconnect to your router's Wi-Fi to finish setup. [silence] All right, Let's reconnect to your router's Wi-Fi setup to continue setup. [silence] It says, I already am. [silence] [silence] Oh, wait a minute. It's saying connecting, but it's very weak like really, really, really weak.
17:00
Speaker 1
okay. Like the Wi-Fi signal, you mean? Does it have the full bars now? Okay, can you try to forget the network sir and then reconnect again?
18:00
Speaker 2
[silence] [silence] it's saying it's only got one, [silence] it just went back up. [silence] Here we go. [silence] [silence] It's flying through a whole bunch. What is it doing? [silence] Here we go. Uh here connect. [silence] Just saying no. Uh it's got one bar and it's locked and saying checking network requirement and it's saying some information changed since the last. [silence] It wants the new password. I can do that. Let's turn. Verifying connection. Can't connect to this network. Yeah. [silence]
18:00
Speaker 1
Do they have a full full bars now, or just... OK, OK. [silence] All right, great. That's good to hear then. So we we were able to successfully set up back your parent node. [silence] So can we go... All right. Yeah, uh it. So can we go back to the page that we have before and check if it still has the same number of error? [pause] I think the google you said. You said there was an error existed before. OK then they're gone now. [pause]
19:00
Speaker 2
disconnect. It's not letting me, there it is, forget. Boom. All right and then we'll reconnect again. It does. It does. Um, let's see, connect. Yep. Function verified everything is connecting, connected and secured. Oh my god, it's all right. That's one. [silence]
19:00
Speaker 1
[silence]
20:00
Speaker 2
Which one? I'm on it. Yeah. It's saying reconnect to Your Wi-Fi's router Wi-Fi and then continue setup. Do you want me to hit next new setup? It's saying saved. Your Wi-Fi's router is saved and it's now showing it. Your network confirm all nodes are here. It's only showing one node. And it's asking me to add a node. And that 's the only option. There's two of them.
20:00
Speaker 1
I'm sorry, what is that? Um, sir Mark. Um, sir Mark. Okay. Is it turn on right now? Okay. Alright. So, let's try to how many child nodes we have two, right? Okay, can we try to reboot these two child nodes like unplug them from the power? Uh, probably around 30 seconds, then after 30 seconds, plug it back in.
21:00
Speaker 2
I have, I have, I have them right next to the parent node. Yes, it's green. Oh wait, it's flashing. It's flashing green quickly or, uh, red. It's flashing red quickly. Two, yes. Sure, no problem. You're getting you better. Yeah. That one's done. Now we're just trying to worry about the children.
21:00
Speaker 1
I just want to verify the parent. The parent is showing solid while. Is that correct? All right, great. That's that means this means connected to the internet. Thank you so much for confirming that. Uh, let's, let's go ahead and plug the back end of child now.
22:00
Speaker 2
100%, solid white.
22:00
Speaker 1
all right. so we're just wait for a couple of minutes, probably, um, to your mark, in order for us to make sure, or in order for us to check and see if the child node will reconnect to the parent node using the same Wi-Fi name same Wi-Fi password. Okay, and uh, by any chance, if uh, I'll set a timer here probably um, a five minutes timer. And then within the five minutes timer, if the child node won't connect, then what we we're going to do is we're going to reset the child nodes and we will gonna add the child nodes back to the network. Okay? all right. Thank you so much. So, if you want to make if you want to um, connect your television, I'm sure Mark in, in have it uh, connected wired, um,
23:00
Speaker 2
too. You can do that. I'll do that. So, we have a barbed wire signal. Awesome. Thank you. He cutters and the drinkers that go down to 100 on flashing position.
24:00
Speaker 1
Okay, got it, sir, uh the child no's, right? Okay, so we still have like two minutes, uh let's just wait for it and then let's try to check if it will reconnect or not, alright? Okay, thank you so much.
26:00
Speaker 2
that's flashing red really quickly yeah yes yeah no problem yeah okay okay
26:00
Speaker 1
Okay Is it still flashing right now? Flashing red? It's flashing red? Okay. So right now it seems that the child nodes won't reconnect automatically to um the network we have. So what we need to do right now is we're going to reset the two child nodes and we're going to add it back to the network. Okay Sir Mark? So
27:00
Speaker 2
Right, it won't get stuck in the, the MAC address. Yeah. Yeah. Let's see. Yes. Sometimes it makes sense. Okay. Maybe the Atmos I believe. Mhm. Mhm. And then let's have the sound all the way up and let's take this and go.
27:00
Speaker 1
Uh, I'm sorry, what is that?
28:00
Speaker 2
[silence] But I said, that sounds good to me. Sure. He can. Alright. on the number one. [silence] [silence] [silence]
28:00
Speaker 1
Yep. That's right. And then if you're able to successfully reset the two Charnoe. Then we'll wait until these two charnoe turn to a solid blue light, okay? Right. Just let me know sure once the two charnoe turn to a solid blue light, okay? Okay. Right now can you tell me what already The the lead on top of each child node. Is it flashing blue? OKA. right. So, thank you so much. Uh, yeah. Um, so what are now the, the lead l sign a two child node, uh, Sir Maurice? OKA. so we'll just need to make sure uh I'll need to verify, um, if the, the default
29:00
Speaker 2
Yep, one of them in their solid glue. Yep, they're both solid blue. Yup. And there you go.
30:00
Speaker 1
Wi-Fi name of the two child nodes is showing as an available network. So, um, using your phone, can you please go to your phone settings and go to your Wi-Fi? And try to check if you can see a, two networks named Linksis. Um, and, uh, there should be two. And it should be referring to these two child node. So, uh, okay. Two Linksis name, or two Linksis networks. Uh-huh. Okay, perfect. So what we need to do right now is we were gonna add these two child nodes using the pair button. Uh, by the way, Fermark, may I ask, may I know how far are these two child nodes to the parent node?
31:00
Speaker 2
Okay, let's see. Oh, yes. Yeah, I have it there. Correct. I have a 0, 23181 and a, I think it's 0.1722. They're a foot away.
31:00
Speaker 1
put away. Okay. So, um, we're going to add the two child node. So, we're going to use the easiest way which is the pair button. So, um, as you can see on the bottom portion of the parent node, um, you see the reset button, and then there's a bigger button next to the reset button, right? [silence] Okay. So, that's the pair button. So, you just need to press that button once only, and then we'll wait until the child nodes react to it. Okay? Can you tell me if after you pressed the pair button, what is the light on top now of the parent node? Uh, solid or is it lasting?
32:00
Speaker 2
Uh-huh. Correct. Okay. That's still white. Uh...
32:00
Speaker 1
OK. OK. all right. So can we press against the, pair button on the parent node for one second? OK. All right great thank you so much for that.
33:00
Speaker 2
solid white [silence] yeah they're both still solid one solid white one solid blue actually two of them are [silence] solid blue and one solid white. yes [silence] yep I just did it now it's flashing white
33:00
Speaker 1
Okay, which one? The other child nodes? Oh, I'm sorry. So two child nodes are also flashing white. Is that correct? Okay. Okay. So we'll wait until these two child nodes turn a solid white, sir mark. So we'll wait for about like probably three to five minutes. And then while waiting, I'll also need to put this on hold for about like five minutes. and then I'll be right back to check if the child nodes turn to solid white or not. Will that be okay? All right. Thank you so much. I'll start the timer now. Then I'll be right back after five minutes. Okay? Thank you.
34:00
Speaker 2
All right, the other ones are now flashing blue. Both of them, correct. Yes, that sounds good. [silence] That's not. [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] you have to do it again. [silence] [silence] [silence] [silence] what was the pension? I don't understand. [silence] some of them know. [silence] [silence] that's not the pension. [silence] the parent node, yes. Um, I need it to be solid. It's solid. Now it's solid? Yes. Oh, they're all three. So this can now go downstairs and the other one uh set up and good, but it's a backup. Up. downcard markers. at least is weird. What will you see every Sunday? Um. me with a visit
34:00
Speaker 1
Hello. All right, thank you so much for patiently waiting on the other line. So, um, can you tell me what now the LED indicator of the two child nodes? All right, great. That's good to hear then. So, it means that we were able to successfully add the two child nodes back to the network. So, I guess we are now good to relocate back these two child nodes on their specific locations. So, just unplug the two child nodes and move them to their specific location. Then, okay? All right. Uh,
40:00
Speaker 2
All right. your timers just a little five minutes. Yeah, I think that's it. Yeah. They're all solid uh white. Okay. Give me one second. Let's do that. I'm gonna take you with me.
40:00
Speaker 1
Yeah, for sure. So for these child nodes here, since they're all solid white earlier and then right now, since we just unplug and relocate them. So technically, they will again, do like a reboot farco or they will reconnect back to the connection. So it will take time again for these two child nodes to turn solid white but
41:00
Speaker 2
Camera with you. So if you can keep calling them so we can know it's what it will do. Love you. OK. Give me one second. OK.
41:00
Speaker 1
Okay, but you don't need to worry since they were already connected earlier to the parent nodes connection. So just give them a couple of minutes. They'll turn to solid white and then you can reconnect your wireless devices to your Wi-Fi. Okay? Yeah, sure. [silence]
42:00
Speaker 2
[silence] Give me one second before the application. Yeah. I'll do the other one now. [silence] [silence] [silence] All right. [silence]
42:00
Speaker 1
You're welcome. Got it, sir. So yeah, you'll just need to give them a couple of minutes in order for them to turn back to solid white again, but you don't need to worry, since they will, since they already connected to the network earlier through the parent node's connection, they will eventually turn to solid white. Okay? And you can now, um, once they turn to solid white, then you can now connect, um, or you can now reconnect your other wireless devices that loses the Wi-Fi connection. Okay? All right. So I believe we're all good now on this point, sir, since we were able to re[silence]
43:00
Speaker 2
speaking of items. It's working. that's one plug in that one other one, all right, there all plugged back in speaking of items. oh uh-huh okay, nevermind shut up
43:00
Speaker 1
connect the peer and node back to the internet. And then also we got the child nodes reconnected back to the network. So I believe we're all good. Is there anything else that can help you with? All right. You're very much welcome. And again, if you need further assistance regarding with your Linksys router, please do not hesitate to give us a call back so that we can assist you properly. Again, this is Clark from Linksys. Have a good one. Take care and goodbye.
44:00
Speaker 2
No, that should be it. Thank you. Thank you so, so much. Here we go. You as well, thank you. Bye.
44:00