Speaker 2
Welcome to Linksys Support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty products, paid support service may be available depending on the issue. Thank you for calling Linksys. My name is Gerald. How can I help? [silence]
00:00
Speaker 1
And do you know it uh I'm pretty sure it's still in warranty. How much warranty do these normally have? three years. Yeah, I bought it on March 23rd. I can get the serial number and stuff for you. But you know the thing drives me crazy. It disconnects all the time. if I try to go into the the remote app, it disconnects every time. And you know, I just it drops, drops the internet like crazy. I uh reset everything. And uh it still does the same darn thing. I noticed the last time I was on there it had some Apple integration thing I don't have any Apple products and I I deleted that or I turned that off. But you know, I cannot get back into the app to do it. It disconnects every time. You want the serial number for this thing? OK, so the model number, uh, it's an MX4200. And the serial number is is 38U10M56C13190. Um, this is really, I'm at my wit's end. I just, I just, it's driving me crazy. I thought I'd buy one of the better ones that, have good distance and all that, and this has been a nightmare since I bought it. And it's probably something simple. My my name is Abby Kosney. A hyphen B-B-Y, K-O-S-H, N-E-Y.
01:00
Speaker 2
What is it the serial number and model number? What is your first and last name so I can create a record for you.
02:00
Speaker 1
Like you know, uh, my, I'm on Starlink, and you know, it, I connect to it, it's dead on, it never drops. This thing, it just drops continuously. I used to be able to A, so it's A A O F H O 0 7 7 at gmail.com. Uh, Starlink. I used to be able to, to log in from, from my, this, I'm, I'm at my summer place. So, out here I have my furnace hooked up to it, and my security hooked up to it, and
03:00
Speaker 2
All right we'll figure out, what is your email address? And who is your internet provider? [silence] [silence]
03:00
Speaker 1
When I was at home last winter, you know, I could log into it OK once in a while. And everything. But now I can't log back into it since I reset it all. Once in a while it will, but it drops the call, like I'll be sitting there logging into it, and then I'll see the internet gone. Then a couple seconds later, it'll come back on, but it reboots the thing. Sometimes it says, uh, your cloud, oh, I don't know what it says, just some cloud thing expired or something, time expired or, I got three. I got the the parent and the two child nodes. They're all blue. Yeah, I'll tell you what happens when I try to log in. Should I be on that?
04:00
Speaker 2
what is the light on the router and how many linksys routers do you have total can you log into your linksys app
04:00
Speaker 1
that uh uh Wi-Fi or does it matter what Wi-Fi I am on? Okay, I will I might lose your call. Do you have my phone number? Will you phone me back? yeah, perfect. Okay, so I'll log into it. Once in a while it might go blank because it it turns off somehow. What? Internet. Okay. Like right now I look at my Glacier Gateway, I call it. And it says saved IP configuration. I click on it. Now I'm connected. I get that once in a while and have to re-put the password in. Okay, so I am on on your link. So, I, I go into the app. [silence]
05:00
Speaker 2
Wi- from here you should be on that Wi. I have your phone number right here ending six, zero, three six.
05:00
Speaker 1
Right now it says it has no internet connection. I want to shut the app off and start it again, because I'm on the internet. Okay now I it's doing the circle thing, securely logging you in. It's taking time, it's just doing the spinning thing. Still spinning. It's just spinning. It's got the little lock thing with a checkmark in the middle and then it's going round and round. Sometimes it logs in fast.
06:00
Speaker 2
Okay. Hold on one second. Did you log in using your email account or the router password?
06:00
Speaker 1
How do I uh how do I get back to that you think? I'm on the app. Are right now it was spinning on the screen. The screen just went blank. black. Hold on. right. I could do that case. So some so I just say remove. eh? Right a second. Okay. I installed it.
07:00
Speaker 2
Are you on the app or you got kicked out? So, what do you see on the app? What do you see on the app? I think it's, I mean you're logging using your email. Let's log out. Or delete the app and reinstall it. Remove and delete, yes.
07:00
Speaker 1
I'll go to my Google Play, I'll search, I'll put Linksys, oops, wrong one. So which one do I use? Do I go to Linksys Smart Wi-Fi app? Just Linksys? Like, when I put it in here, I see Linksys, I see Linksys, Smart, Linksys Smart Wi-Fi app, Linksys Smart Wi-Fi, Linksys Router app, just Linksys as you say. Okay. So Linksys, Linksys Development. Okay. Click in it. Installing. Open.
08:00
Speaker 1
Okay, now it's saying allow lynx access to what? Okay, so, the access to the device location. Do I have to put yes or just while using the app or what's the best? All right. And then right away it says your device has no internet connection. And now it says log-in. It's like when I go into the thing, it just it just cuts me out all time. Okay, so I'm going to go log in. Now there's two options, Email or router. Which one, should I put? Email or router password, okay. Okay, so what do I put there? Okay. One underneath it. Yeah, just
09:00
Speaker 2
[silence] Well using the app. [silence] Router password. Yeah. Your router password.
09:00
Speaker 1
the parent node, right? yeah, okay. Yeah. Oh. Yeah. yeah. Okay, so I'm going to put the password in here. It's 0P27. You know what? Before I got to the end of it, it says looking for routers on your network. I never got to the end of it. I was three quarters done putting the password in. Now, I get a black screen and it says looking for routers on your network. Enter recovery key. Look at the bottom of your router for the recovery key.
10:00
Speaker 2
For initial start up, it doesn't matter, but when it's set up, it does matter. So right now it's currently set up, so it does.
10:00
Speaker 1
key is that right so I have a 0 0 1 1 5 3 continue okay now it says reset router password should I do that? [silence] hello are you there? [silence] Yeah see it There you are. See the Internet just cuts right out. It won't on my Starlink but it does just on your router. So now it says reset router password. Should I do that? Oh, I can't have the same character twice in a row. Okay. Do I got to remember this? I said just watch the internet quit for a second again. Whoa, in circles, gonna in circles. So securely logging you in, but nothing's happened, just a ring. Ah. Go around and around and around. uh, it just does the same thing. It's just password. Are you still there? Yeah. Well, now it went on. It says reset router password. log in when connected to your home. I put a new password in there. Oh, I guess I submitted that's the form. All right. Submit. One. Yeah, I do. Oh, okay. So I'm online. Okay. No. It went in. I'm logged into the the thing. It says dashboard. Your router password was reset successfully. It shows the nodes. It shows devices hooked up to it and everything.
11:00
Speaker 2
I'm sorry, I did not understand that. Do you have a computer we can use laptop maybe? what else
14:00
Speaker 1
All right, I'm there. Okay, I'm on network administration. All right, nodes. All right. Okay, so do you want the router or one of the nodes? Okay, the parent firmware says up to date. It's 1.0.13. 2, 1 6 903. child node 2 says [silence] it
15:00
Speaker 2
go to the three lines at the top left tap that and go to network admin or network administration then tap on nodes tap the node name and then give me the firmware version of that all of them all of them I need them all uh what about a child node
15:00
Speaker 1
firmware up to date 1.0.13.216903 okay the child mode is up to date and its same number 1.0.13.216903 [silence] you're still there? Hello? Hello? Yeah, so what happened was was uh the internet went out again for a couple seconds. Now, I went to Wi-Fi. Okay, I'm on Wi-Fi settings.
16:00
Speaker 1
I did that once before. Okay. I want child finder. Scan it. See, I did that before. I reset it two days ago. I figured maybe something was interfering with it or something, and then what I did is I unplugged it and I hooked it to a different spot in my network. scanning channels. This may take a few minutes. So now it says uh, yeah. Allow suggested Wi-Fi networks. Links to suggested [silence]
17:00
Speaker 2
I just can't yes. Can you also give me the model number of your modem while waiting for that? Can you give me the model number of the modem her starlink modem?
17:00
Speaker 1
networks device may connect automatically allow or no thanks? See, when we were talking there, I lost Internet service again. It just, it just drops it and then it comes back in a couple of seconds, right? Of my starlink? Right. I gottom turn my flashlight on.
18:00
Speaker 2
allow. Your Linksys router is relying to your internet service provider's Internet. So, we need to know, figure out if it's really the router or the the main source. So, I need the model number of your uh modem router. Yes. Just the model number, need the serial number.
18:00
Speaker 1
UTR-romania sim-tlist.utions. All right. Know, what it's going to is it's going to - 2011 one of them switches. Right? It's going to a switch to power other things. And I got a couple cameras plugged into there, too.
19:00
Speaker 2
checking your Linksys router Is it connected to this gateway? Okay let Let's check the topology then so so starlink Oh wait hold on starlink router or gateway And then it what's connected to this starlink the switch
19:00
Speaker 1
Yeah, I'm going to the Starlink and then it's going to a switch. No, I think it's just plug and play. What? Yeah, because Linksys router is plugged into that as well. Like, Starlink only, you can't do very much with it, eh? There's a one feed to it. And then you got the little box, so I plug that into the switch. And then I got a couple things hooked into it. My garage door opener and a couple things. But, like you see, you know, I had everything disconnected off that. And I went straight,
20:00
Speaker 2
right/? [silence] switch? [silence] is it uh manageable switch or plug in play? okay and after the switch what is that? radder? [silence] the link says radder, right?
20:00
Speaker 1
to the by itself and I did the same identical thing yesterday. You know, A, I cannot hardwire my computer to it because there is not an Ethernet port. It's a laptop. There's no Ethernet port on it. Okay. So, uh, I don't know, Windows 11. Hey, so this I just got a channel finder. We ran into a problem running channel finder. Please try game.
21:00
Speaker 2
Directly to the router, so your computer can't be hardware? Is that a Windows 11 or 10? But what are operating systems? That is correct, because it's probably using the channel of your gateway, so - I think the problem is that how far is the router to your internet source? It's a gateway, so it's a modem router that will interfere with the signal, especially your phone recognize both. So maybe your phone keep going to the main signal.
21:00
Speaker 1
I, I, I, I, probably 30 feet. It's a long ways. Right, I got an ether cord, ether cord cable running into it.
22:00
Speaker 2
Internet source and go to your links as rather that's probably what's going on. So what's the um yeah. go ahead. So what I'm saying is that your your Starlink is a router and broadcast Wi-Fi radio. So your your links the frther also do that. They're probably on the same channel. That's way it's interfering with the signal. How far is your longest rather from your modem? 30 feet. Okay.
22:00
Speaker 1
channel find it's alright, okay, so so I cannot put my computer on an Ethernet cable though, right? it doesn't have an Ethernet plug up up here. Okay. hold on. set up Hannah, can you bring my computer upstairs? Thanks. wait, she's going to get it. I'm up in the upstairs or house. they do all this. you know, I'll be honest, I don't get glass of water. [silence]
23:00
Speaker 2
can you go to your computer and we're gonna plug in using the web settings that's okay we're gonna do manual channel we're gonna do it manually I understand connect to Wi-Fi links is Wi-Fi not your ... [silence]
23:00
Speaker 1
water sorry thank you okay I have my computer here and you want me to connect to the glacer gateway or the linksys router yeah okay I'm on it okay so yeah so my router local what oh my router.local all right
24:00
Speaker 2
my weeks eventually connected things mess open Google Chrome Go to my router dot local top dot into gray yeah, already local Orwell, that's local, all one word, I my router dot local, L what?
24:00
Speaker 1
All right. All right. Enter. Okay. So, so links us, so why do my, okay. All right. Okay. Your connection is not private. All right. All right. Yeah, it is. Uh, yeah. Yeah. Uh. Yeah. Yeah. Uh. Yes. Uh. Right. Uh. Okay. Uh. No. [silence] It's a, it's, it's an internet connection. Uh. It's a, computer. Problem with my internet connection. Uh, yeah. Okay. Okay. Yeah, we, we're broadcast forward, but keep it, uh. Yeah. Your browser can't access point website right now. [silence] Uh. (uh)tried a different network so it's not what kind of browser [silence]
25:00
Speaker 2
Enter your router password, if it's asking for a router password, it's the one you just created, uh uh few minutes ago.
25:00
Speaker 1
Okay, I am there. accepted. What is it? What is this, uh, I'm in the very, I'm in the very bottom. And I don't see it. I got a, Oh, like these squares, right? There's network status sense at home, device list, parental controls. Very bottom. There's, there is nothing.
26:00
Speaker 2
Alright, what is the network status? Just making sure. Scroll down all the way to the very bottom at the bottom of lower right corner of the screen. You will see a letter C.A. It's really small, but you can find it there. bottom, lower, right corner. Letter C A. Like C and then A. bottom, lower, right corner. As in the butt bottom.
26:00
Speaker 1
nothing there. there's end user license agreement, privacy statement, third-party licenses, UKLA private solid policy, parental controls. Yeah. there is no CE there. There's no CA. No, no, no, I'm, I'm looking and and it's, there is no CA. Okay. Wi-Fi settings. Okay. Wi-Fi settings, view. I see my, my Wi-Fi name, passwords, broadcast. Yes, yes.
27:00
Speaker 2
almost there so end user license agreement privacy statement f third party licenses oh privacy policy then CA CA no CA like California no nothing like that let's go to Wi-Fi settings let me check the firmware up this forgot to check what do you see from there [silence]
27:00
Speaker 1
the five gigahertz band and then apply okay WP A two personal auto 2.45 they're both auto channel pardon me okay so so for the 2.4 you want me to set it to 11 which is two point four five and seven
28:00
Speaker 2
Do you see the, um, wait, let me. What is a security mode? What is the channel of the 2.4 and 5 gigahertz? Okay. For the 5 gigahertz, for 5 gigahertz, set that to 48. For 5 gigahertz, one, for 5 gigahertz, two, leave it auto. For 2.4, set that to 11. [silence]
28:00
Speaker 1
Gigahertz, right? Oh, no, no, no, no, 11, that was 10. Okay, so here's 11. Now, channel width, does that matter? Well, I guess not. There's only 20 MHz on it. Okay. 5 GHz, one, turn it to 48, okay? Yeah. What? Oh, hit apply. Oh, so for the 5 GHz band two, for the 5 GHz nett, two brand, just leave it on auto, right? Okay.
29:00
Speaker 2
And so on, yeah. Uh, yeah, it does, but delivery auto. Oh, okay. Then for 5 gigahertz, 5 gigahertz one set that to 48. And then, Security mode, you said, um, wpA2 personal, right? If yes, you can hit apply now. Click the bottom apply. Yes, that's the back up the 5 gigaherts one, so yes, leave it out. Yeah.
29:00
Speaker 1
Okay, I'll hit Apply now. Apply. So it says changing Wi-Fi sense will disconnect all device including this one from the router. Simply reconnect device using the new wireless settings shown below. All right, so am I going to lose you if I head okay? [silence] So should I change my should I change my phone to my Starlink mother one? Yeah, well, okay. Cross. I just change my network on my phone. Right? Oh, I'm already changed. It's not on it's on it's on it's not on the Starlink now. Okay, I'm going to hit yes. Policy rows supplying the changes. Okay. for some reason, it won't.
30:00
Speaker 2
The router will boot up, but the internet will come back in five minutes maybe two to five, I can go back. I know no, if we get cut up, I can go back? All right. Thanks. Bye.
30:00
Speaker 1
to my other my other uh through the Starlink router see it's funny it cuts out just cuts out for a couple seconds then it comes on again that's why I don't even lose a phone call it just goes away for a few seconds but every time I try to log into the site now it says router not found you're not connected to your router okay that's because it's rebooting uh you know I never really paid attention I don't know I don't know [silence] I am the Starlink
31:00
Speaker 2
Alright. So the affected devices, huh, Honey? Is it just the phone or including the computer? It's important to know because your phone recognized two networks in your home. So whenever that pick up, it's an auto situation. So it pick up the the Starlink Wi-Fi, it also pick up the Linksys router Wi-Fi. So, if it
31:00
Speaker 1
Right. Right. Oh yeah. I uh, I could uh, pay attention to with my computer next time, see if it cuts out. Never really noticed here. So uh, I'm just gonna connect back to the Glacia Getaway. I did, when I googled it, it said something about that that Apple Integration thing screws people up. They always have that turned off. Is that true. Hey, since I cannot connect to this network on my computer. Right.
32:00
Speaker 2
it should be near the Instalic router it ought to connect to that. But if you're near the Linksys router it should connect to that. Sometimes it it doesn't do that. It's probably still restarting. But regarding the integration Apple integration I think that's already discontinued so you can no longer use that one because it's using Cloud server and our Cloud server is not working anymore. It's already discontinued. [silence]
32:00
Speaker 1
Maybe the things should be turned off on the app then. Cuz I noticed when I looked onto the into the app last time it said that uh that uh it was turned on. Yeah. Good as soon as we Yeah as soon as we get connected here again. It' uh I think it's trying right now. Checking network requirements. Should take a long time though. Okay. So uh secure it. I'm connected to it again. So where do I find that on this? I'm connected back to your on the computer. Oh, no kidding. Okay.
33:00
Speaker 2
So, um on? [silence] Okay, um, turn it off. [silence] Wait. [silence] Yeah, turn it off if it's on. [silence] The Hale only um created um on the app only, not on the web settings to ugh, how to log into the app um.
33:00
Speaker 1
Can't do that here. Uh, how do I get to it? To that, you know, apple integration thing. So I'm on the Linksys app on my phone. Network administration, um, home integration. So I'll turn that off, right? Okay, uh, now it says restart network at the bottom, right? Oh, okay. I see. Okay, it's turned off. Okay, uh, okay, I'm on the dashboard.
34:00
Speaker 2
which one? the, rubber settings or the, okay. just go to network administration. there should be there. turn that off. yes. oh, no, no, don't restart the network. just turn it off. you can go back to the home page now. on the app or the,
34:00
Speaker 1
um both I guess I'm I'm on the app okay okay I'm on the computer um kernel shooting a A I go over top of things I gotta wait for it to highlight test your speed there's a set of gears there view and change basic router configuration access status reports and diagnostic functions and right now I'm on view and change wireless configuration and under that is change security configuration
35:00
Speaker 2
a computer okay let's go to let's do a ping test all right go to troubleshooting just on the left hand side under router settings [silence]
35:00
Speaker 1
I can't find troubleshooting. So, I'm on the website, but I'm, I don't know where to click on here. Should I go to the view devices connected to your device or there's give internet access to guests? I did not, maybe under advanced. No. No. There's no nothing clear. Okay, I found, okay, I found troubleshooting. Okay, I'll click on it. Okay.
36:00
Speaker 2
Okay, that sounds like connectivity. Is that troubleshooting? You can't find troubleshooting. Is that on the app or the web settings? Okay. No, no, no, no. Oh, click okay, so I forgot to tell you click the okay button. Then select the second tab that that is diagnostics. Give me the Internet address IP before.
36:00
Speaker 1
Okay, the IPV4 is one six eight. dot one dot two, zero. Uh, where do we put that IP or host name? Oh, V four. Okay. And so what do I put in there? Google.com. Okay. Start to ping. It says number to ping five.
37:00
Speaker 2
All right, and you see the IP, ping IP, before IP or host name, that's blank. Um, type in google.com. That's ping Google. Yeah, that, that one. Yeah, IP or host name, it's blank, then just click the back. Just google.com. Then, that's unlimited. And start. I set that to unlimited. [silence]
37:00
Speaker 1
Unlimited. Okay. Yeah, it's unlimited. Okay, start pinging, so it's, doing whatever it's supposed to be doing. Okay, yeah, so, Yeah, so it started at 33. And I see there's a 43 down the list of ways, a 40, and then back to 33, 45, 37, 32, 33, 33, a couple 40s.
38:00
Speaker 2
Yeah. Yeah. I'll set the timer here, two minutes to see if it's dropping. Probably it's working right now. The that's the the real problem.
38:00
Speaker 1
1 last at 34. loss of 39, 46, 38, 45, 37, 36, 35, 38, 30, 33. One thing about though is we haven't lost our our call for a bit now. Oh, my phone is on link. I'm going to turn my phone back to go to the link. this okay? Just see if it connects and I'll watch the internet on this thing too and see if it disconnects. Okay. I'm on Glacier Getaway again. So at the very bottom is a 38. So it ranges from 47 to 30. This is 144 packets transmitted. This is 144 packets transmitted, 144 packets received, zero packet lost, round trip minimum, average, maximum 28. [silence]
39:00
Speaker 2
Sure. You can click stop now. What is the pocket received? Okay. Thank you.
40:00
Speaker 1
30 0.5 to 36 72 to 47 196. Well, that's good. That's good. And her call hasn't dropped for a while. Maybe it was the channel thing. My internet and my phone just dropped for a second. I just watched that internet with an X on it. and then it uh and started up again.
41:00
Speaker 2
uh... currently it's working fine so we don't see any issue with the router right now [silence] probably I'm still looking for the where is the [silence] wait I don't see the the firmware this uh... let me try again [silence] [silence] [silence] [silence] [silence] oh there we go okay it's a version 1.
41:00
Speaker 1
Computers, it was so fast last time, I never noticed it dropped or nothing. Hey Anna. [silence] Yes on the computer. Yes. Okay. Uh, Wi-Fi settings. All right.
42:00
Speaker 2
Still on the web settings. Okay. Click the okay button and let's go to, let's go back to Wi-Fi settings. And go to advanced.
43:00
Speaker 1
Yes, I'm on advanced. There's client steering, node steering, IPTV configured. Yeah, that client steering is on. Node steering is on. IPTV off. Okay, client steering off. All right. Okay.
44:00
Speaker 2
Do you see advanced option? What? Decline and node steering. Is it on? Okay. turn off the client steering for now, hit apply, it will restart the Wi-Fi. [silence]
44:00
Speaker 1
I'm going to turn my phone to to I will apply. Yep. click apply. Are you sure it's going to restart. It didn't look like it did. Yeah. it's connected to Starlink. It's It's it's it's yeah. All right. I'm connected to Lynkis.
45:00
Speaker 2
sometimes but it's good if it if it's not restarting and that's good all right is your phone connected to your um Starlink or the Linksys. Wi-Fi. connect to your Linksys now mm
45:00
Speaker 1
I'm right beside the the the parent. Right? The child node is I don't know 30 ft away.
46:00
Speaker 2
how far are you from your Lenexa's main tower and for what no how many signal bars are you? say, how can you facing, coming me a drop in more stable now.
46:00
Speaker 1
I haven't seen it drop yet. Let me just uh it uh yeah it doesn't seem like it's dropped. Yeah, yeah, I think that's probably smart. It seems it uh it seems better. Usually what happened before is if I tried to log into the app, it was just didn't work. Should I turn that client steering back on? Okay, I'll turn it on. Apply. All right, so that is on. Ah yeah, I'll watch again. See if it's any better. Then I guess I'll call you guys. At least I can get on the app now. Let me just see if I can get on the app again. Hold on a second. Hey, so I should be able to get on the app from any anywhere, right?
47:00
Speaker 2
Okay. Well, I guess we'll have to observe the connection for now. Observe the connection for, for the next 24 to 48 hours. Yeah, it's right. You can also turn it on if you want. That's fine. Unfortunately, that is for cloud access, but our cloud server is,
47:00
Speaker 1
Hey, so it just dropped. It just, it dropped on both. it just dropped the call. I just was talking to you and it went blank and I looked over my computer and it looked like it did the same thing, had an exclamation mark. yeah, it uh it switched over to to the Starlink, but my phone never, it just it switched back on and carried on with the call. Oh yeah, I wonder, you know, maybe I should check and see if my wife.
48:00
Speaker 2
again has been discontinued. So, you can no longer do that. You can only log into your app locally. What's the Wi-Fi? Router, not founded, right? Do you know your Wi-Fi password? Can we go to the Wi-Fi settings on your phone and forget this network? I mean, forget the Wi-Fi Assist Network, then reconnect.
48:00
Speaker 1
You know what, I don't. So, anyways, I had this problem. It was driving me crazy two weeks ago. Right? It didn't work, didn't work, didn't work. I had to go home and work for a week. When I was gone, we both went gone. went upgraded phones to little Pixel 10 Pros, and it's still doing it. Oh, it could be. Try it that way. All right. All right. All right. So you say that there is no, uh no cloud anymore, so I cannot log into my router from from home anymore, right?
49:00
Speaker 2
Then I guess it's all right. But when the client steering is off, it'll not do it, right? That's after you turn off the client steering, right? Yeah. But you can also try to just forget the Linksys router's Wi-Fi, then reconnect. You can, if you want to...
49:00
Speaker 1
Well that's too bad eh That was a nice feature man I could tell if my cameras were hooking up or what not Right. Okay well Yeah. Okay I'll No. Internet just went out again. It just shut off again Is it still there? Yeah. It Okay It's on Okay Okay I turned it off but I had
50:00
Speaker 2
you can still hear me? I'm listening. How about disconnect to your Linksys Wi-Fi first? forget the network and then reconnect. Did you turn on the client steer and or is it off? Turn off the client steer and then hit apply. Turn it off.
50:00
Speaker 1
See, it just... cut off right now. It just cut off again. Hannah, do you have your phone here? Can't you release your getaway? Oh, no. Yeah. Yes. Why wouldn't you call me? Fuck. I got so much to talk about. You know, I got all them rats over there. Oh. Hey, you know, I, uh. Yeah. Yeah. I don't know. I'm a weirdo. Hey, so, do you want to phone me back in a half hour? Well, can you phone me back in a half hour? Please? Okay. Okay, well, try sometime in the next hour or something. And I asked my wife to do it, but she's... [silence]
51:00
Speaker 2
I can try. I can try but if I have a call I might not be able to call back.
51:00
Speaker 1
now, now it's back online. still there? are still there? so it's still, that, that client steering is off. the client steering is off. fuck you're, my, my, you should see her. I just, I don't know how I do it. it's still doing that client steering off. no, I haven't yet. no, I haven't yet. I was just going to see if my wife's phone does the same thing. okay, so I'm going to go on here and I'll disconnect the network. okay,
52:00
Speaker 2
Mm-hmm. Um, I'm still here. Yeah, I'm still here. Hmm? Did you disconnect the Wi-Fi and reconnect? Did you forget the network and then reconnect? Can you do it? I don't know. Mm-hmm.
52:00
Speaker 1
You're still there. Yes. Okay, good. Okay, I disconnect and I should... Hello? You're still there? Yeah, so I have a guest contact on there too. A guest Wi-Fi. Should I turn it for get it too? Okay, so now I'll go... it shouldn't though, I forgot it. It says connected via linksys. Why does it say that? Yeah. Make sure it get away connected via linksys.
53:00
Speaker 2
I'm still here. Mm. yeah, I'm still here. Can you hear me okay? Yeah, I'm still here. And it's okay. If it's a just no need. Just the main. On your phone? forget that.
53:00
Speaker 1
It's not the... All right. I did that though. Okay, there's no option to forget it. It just says disconnect. Like I forgot the first time. This one, there's not an option to forget. It just says disconnect. That's That is not there. I don't have uh The same one. When I go to it, it says uh connected via Lynx Sus. Yeah.
54:00
Speaker 2
forget that right disconnect and connect to the other uh wifi the one without via link sis and to that what about your you have either phone so we can check
54:00
Speaker 1
Kana? Kana? Kana? no, yeah. looking at the other one here. okay. so if I go to that one, you know, I, I got some company here. I really need to, to see them for a bit. Can you call me back in like 10 minutes, 15 minutes, half hour? Like, you shouldn't be having a call all day. I just, I, I got people here to see me and I, I need to visit them real bad. I don't see, uh, Gitm on her phone. It's called Glacier Getaway. It's connected. If I hit the little gear beside it, I can forget that network. On my phone, I hit forget. And now I have that same thing, but it says Connecting.
55:00
Speaker 2
[indistinct speech] if, again, if I don't have a call, I will I'll try. For sure. wait so wait hold on so it's it's not so the other phone is not doing that hmm
55:00
Speaker 1
it says, connected via Lenxus. So why? I don't know. I gotta go visit my these people though. Try, try to tell me back, okay? Hello? Yeah. I went, I gotta take care of business here. Please, please, please try and call me back, okay? Yeah, please do. I need to figure this out. And I I've been here an hour and I got work to do and my wife can't seem to do nothing. Thank you. Okay. Goodbye.
57:00
Speaker 2
Sorry, you're breaking up what did you say? I'll try sure I think about,
57:00