Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press 1 now. For out of warranty products, paid support may be available depending on your issue. To hear more about your service options, press 2. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty products, paid support options may be available depending on the issue. [silence].
00:00
Speaker 1
Hi there. I have the mesh system, the latest one, which is I think the six and um it's all throughout my house. It works great, but my TV keeps coming in and going out and I wondered if I had.
06:00
Speaker 2
Hi, thank you for calling Linksys. My name is Van. How can I help you today? Uh-huh?
06:00
Speaker 1
The mesh Wi-Fi extender that would solve my problem. From it trying to keep dropping the Wi-Fi signal. Right, so I had I had the latest and I have the the two most powerful ones on either side of the TV, but the TV still keeps dropping the signal, the Wi-Fi signal. Yes, sir. Yes. Correct. I did. No. It it's actually it's wired now.
07:00
Speaker 2
Just to verify you're inquiring to see if there's a different model that can solve this issue. Oh, I see. Am I speaking with sir William Waborn? And the email address is Wayback, urn@g-mal.com. All right. So, just to also clarify, how about trying wiring the television directly to one of those child nodes? I see.
07:00
Speaker 1
Right. And when I check on the TV, it shows it's no longer Wi-Fi, but Ethernet because I'm using an ethernet cable from the from The node to the TV. And it happens it's in the it's in the it, okay, so the brain, the main part of it is in the basement next door you know, and then and then i have the but I can get Wi-Fi signal throughout my house. It's pretty strong. I don't have any problem with that. But what happens is is when my microwave comes on, the TV loses the signal.
08:00
Speaker 2
So you've already wired the television, but it still keeps getting that same issue. All right, the TV chose it. I see. And where is the television located right now? Specifically, which part of the forty-two area. Right. Okay. All right? When the microwave turns on, the signal drops.
08:00
Speaker 1
Correct. It's, it's located in the basement. So we, we have a, a garage with a basement and it's in that area. And I can't move it because when we redid the house, that was where they put everything. They, they built a rack for all the uh electronic equipment in that area. But then, uhm the Wi-Fi signal throughout the house is very strong. The only problem I have is when I turn on the microwave, I, the TV loses the signal.
09:00
Speaker 2
Is that correct? all right and where's the parent node also located at? Hmm. I see. all right. so sir just to clarify microwave jams internet connection, it can be wired or wireless. as you're already aware with the term of e-vd disconnection, which
09:00
Speaker 1
Right. I've done that. I've done that. So, and it's only when the microwave comes on.
10:00
Speaker 2
In other words, it's electromagnetic waves. Your microwaves, or all microwaves in general, uses electricity to fry what's inside of it. So when it turns on, any devices that's near the microwave, also gets a dropping connection. That can be your phone while you're waiting for it to finish cooking it inside, or the television that you're streaming with while it's cooking inside. So that's a very normal occurrence. If you want to test it out to see if it's not a microwave issue, try streaming on that same television for at least a day or two, without turning on the microwave, just to see if there's a difference on it. If within those two days, Uh-huh. All right. All right. So, in this case, I don't have to set your expectations, sure, or you already have one of the best models on the Linksys MX products out there. It's a
10:00
Speaker 1
Okay. Does it interfere with the internet connection throughout the house or just in the living room where the microwave and the TV are located? Right. So set the Wi-Fi extender wouldn't make the signal any stronger. It's still going to go out. Okay. So what if I use a different Wi-Fi for the TV take it from the current uh, so I have I have more than one Wi-Fi in the house. I [silence]
11:00
Speaker 2
how occurrence that whenever your microwave turns on it interferes with your internet connection? Yes, just that exact spot. If you want, you can also test it by playing your phone near it. That's only on that spot when the microwave is turned on. The rest of your house, perfect, no problems whatsoever. Yes, even if it's unwired because they're in the same room right now interfering with one another. [silence]
11:00
Speaker 1
It I mean it's the same thing, it's through Comcast but I can see that there are different WiFis, it's for stuff in the house. So is it because it's on 2.5 and 5.0. Okay so there's no way around it. Right, it's built in. And what about if I hardwire the TV, if I run an ethernet cord from the Comcast box to the TV, that would take it out of the Wi-Fi completely.
12:00
Speaker 2
no, it's just because the microwave is near the device that you're using, so it doesn't matter it doesn't matter which Wi-Fi you're connected to as long as that specific television is near the microwave you will still experience that problem. Yes. The only way around it is although it's not a good option is to relocate the microwave if it's possible.
12:00
Speaker 1
Okay. Well, that's not what I wanted to hear. All right. Well, I thought maybe if I added a Wi-Fi, so if I add the Wi-Fi extender, it lets work off the same Wi-Fi that I'm using now. I mean, I I know it will, but will it increase the signal of the Wi-Fi I'm on or will it I have to set up a new Wi-Fi for it? Okay, got it. Got it. Okay, all right. So that and is the Wi-Fi extender going to go through the same mesh network?
13:00
Speaker 2
Yes it will take it off from wifi completely however uh it will also change how strong the connection is since it's going to be directly to Comcast but chances are it's still going to be the same thing. Not as much but it's still there. It will increase the coverage not the signal so uh overall you'll still have the same speed and everything you just have a wider range now.
13:00
Speaker 1
a work? Or is it going to go through, does it want a different network? Okay, all right. So that's not going to work, I mean that's not going to make any difference. So, all right, I'll figure out how to live with it. Okay. Okay, all right, thank you very much. I appreciate it. Thank you, you're welcome.
14:00
Speaker 2
As long as it's still another mesh Linksys model, yes, it can just connect to the same mesh network that you have right now. I see. But if you'd have any more other problems, feel free to call us back as well. All right. Thank you for calling Linksys. Take care and have a great day as well. Bye bye for now. [silence]
14:00