V2 Rubric Detail — 6dea765c-6428-11f1-9…

Welcome to Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available depending on your issue. To hear more about your service options, please have your device's serial number and contact information ready. If unavailable, kindly call back later. Out of warranty product paid support option may be available depending on the issue. Hi, thank you for calling Linksys. My name is when I will help you today.

I see. What's the model of your linx? device? Thank you so much. And what's the light on the lynx unit? the light of the router. Solid red. Thank you so much. [silence] Can I ask to whom am I currently speaking with? Thank you so much. Can you provide me the serial number of the linksys device? So we can double check its current status as well. Yeah. 2 or J like Jacob, 1 0 C like Charlie, 6 B like boy, 7 5 6 7 4. Is that correct? Is it seven? I'm sorry, 6 5 7 4. Thank you so much.

Let me quickly double check everything on my end. How many links this WHW does you have? In what way did you perform the factory reset as well? In what way did you perform the factory reset? All right.

So in this case, you will need to consider doing a complete factory reset since what you have performed in terms of what you've done so far is just a simple reboot on your Linksys mesh. To perform a complete factory reset, you will need to hold the reset button for 20 seconds on all of your Linksys nodes. You can do it one at a time. And in order for you to reconfigure it from the scratch, you will at least need to have the Linksys Smart Wi-Fi app or the Linksys app to guide you all the way through from the beginning up until the end. Before any further troubleshooting may start, before any further troubleshooting may start, I do have to set expectations that your current Linksys mesh, which is the WHW03s, are no longer in warranty. They are no longer eligible for free troubleshooting on our end. All troubleshooting steps is completely free and available on support.linksys.com. However, for further troubleshooting for an auto warranty product,

[silence] it entails a $15 cost if you still wish to proceed. [silence] If you're going to proceed with the further trouble by shooting through paid support for $15, you are agreeing to a one-time nonrefundable technical support session lasting up to an hour. [silence] If we also do determined that the product seems to be defective, no refund or replacement will be issued for it. [silence] And lastly, it still considered a 50-50% chance that it may or may not work. [silence] For our personal advice as well, for our personal advice as well, it's better to at least take the free troubleshooting that we can also offer you. [silence] It can either be on email or some links that we can provide before [silence] considering the $15 as well. [silence]

All right, sir. Evan, can you spell out the last name once more? Thank you so much. And what's the email address? Is your Internet provider Comcast? Whenever you're ready, you can provide me your credit information. You don't have to worry about it. Nothing on your card is going to be recorded or documented.

You need to gather all your nodes in one same room after you're done factory resetting them.

What about the security code? [REDACTED_PAYMENT_DIGITS] Lastly, the billing zip code. All right. Once again, you're just going to be charged $[REDACTED_PAYMENT_DIGITS], nothing more, nothing less. If you need to reconfirm, go ahead and check your email as well. All right, in the meantime, gather your notes in one room, but don't turn on the other two. Just focus on the main one.

do not turn on your child nodes yet. let's just go ahead and focus on the parent first. on the parent node, you're now gonna perform what we call the phi press method. on the reset button, you're going to press release. wait a second. to clarify, you just turned on the parent node. Wait for it to change colors. Put the light in the main one.

Okay, your wife lies. [silence] [silence] Is it going in and out? [silence] You're like [silence] All right, factory reset it one more time. Hold the reset button until the light goes out. [silence] See? [silence] Thank you. Let, let me just one, okay. [silence] Okay.

All right. [silence] Now do the five press method. Press release, wait a second, five times on the reset button. [silence]

is it blinking? wait for it to finish flashing [silence] while waiting for it to flash, uh finish flashing, can you turn on the other to as much as possible as close to the parent?

what's the light in the main 1 alrightwait for 1 more minute a solid green

solid red [silence] Do you have a laptop or a computer that you can wire directly to the modem? Because, as of the moment, solid red or a flashing red, as long as it's red, indicates it's not detecting or communicating with the internet directly to Comcast, so in order for us to make sure that your Comcast modem is working, we need at least either a computer or a laptop we can wire direct make sure the light sorry.

Mm-hm. If you do not have a device that you can wire as of the moment, you don't have to worry about the service that you just paid. If you need to call us back, you can always call us back as well. For the entire day troubleshooting is completely free since you've already paid for it.

[HUMAN_REVIEW] I've not yet given you your ticket number. This serves as your reference. I think can you write it down or if you need a pen and paper? Mm-hmm. Tell me whenever you're ready. The ticket number is L like Lima, T like Tango, S like Sierra,

00 13 to 804. Yeah, that is correct. I see. Okay. Um, i see. Um, let me see. No rush there. All right.