V2 Rubric Detail — 6e01bcfa-668e-11f1-a…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-06-12 18:42
Duration
68m 41s
Contact
Arthur
Issue Type
WiFi Connectivity
V2 Outcome
Partial Resolution
V2 Band
Developing

Agent & Case Context

Agent
Kharla Mae Proel
HappyFox Case
#LTS00133284
Support Country
United Kingdom
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: WHW03 v2_No Internet Connection
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (4 hallucinated segments, 2 too-garbled-to-score segments). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution2.00/5
Accuracy1.00/5
Communication2.00/5
Protocol2.00/5
Efficiency2.00/5
Overall1.7/5

V2 Rubric Scores

Resolution4.06/5
Technical4.38/5
Communication3.75/5
Ownership5.00/5
Escalation2.50/5
Customer Exp3.21/5
Overall79.5% (+45.5)

V2 Grader Summary

The agent applied technically accurate and procedurally correct troubleshooting for WHW03 V2 mesh nodes, achieving partial success with two of three nodes. While escalation was not triggered, the agent demonstrated ownership, adapted communication effectively, and followed a logical path. The outcome was a partial resolution due to one node’s instability, but no critical failures occurred.

V1 Case Analysis

Customer unable to add WHW03 V2 child node; flashing red LED persists after multiple resets. Agent used incorrect 5‑press pairing method and did not achieve a working connection.

Troubleshooting Steps
  • Performed multiple power‑cycle resets (10‑30 seconds) on the child nodes.
  • Attempted 5‑press pairing on the parent node (incorrect method for WHW03).
  • Collected serial numbers for documentation.
Key Observations
  • Agent used the 5‑press pairing method, which is not applicable to WHW03 V2 devices.
  • No clear verification of node status after each step; the issue remained unresolved.
  • Call contained long periods of silence, filler, and repeated instructions, reducing efficiency.
  • Agent did not summarize next steps or set a concrete follow‑up timeframe.
Positive Highlights
  • Correctly identified the product model (WHW03 V2).
  • Collected serial numbers for the devices.
  • Attempted multiple resets to troubleshoot the issue.
Agent Errors / Gaps
  • Provided incorrect pairing procedure (5‑press) for an Intelligent Mesh (WHW03) product.
  • Failed to use the correct Pair button or Linksys app method for adding nodes.
  • Did not confirm whether the node successfully joined after each reset.
  • Did not set a definitive next‑step or callback time; only offered to send a video.
  • Lack of empathy and clear communication; frequent filler and unclear phrasing.

V2 Indicator Ratings

Resolution
R1 Partially Met Issue actually resolved conf 90%
The agent guided the customer through multiple pairing attempts and resets, and three nodes eventually stabilized on aquamarine, indicating partial success. However, the first child node repeatedly failed and the final network stability was not confirmed, so full resolution was not achieved.
R2 Met Diagnostic thoroughness conf 90%
The agent performed targeted troubleshooting steps including the 5-press method, 20- and 30-second factory resets, and sequential node pairing attempts — all aligned with documented procedures for WHW03 V2 mesh nodes. These actions meaningfully advanced the case beyond generic advice.
R3 Met Correct resolution path conf 85%
The agent pursued a valid resolution path using standard mesh node recovery procedures. Given the customer had recently acquired used nodes, the agent appropriately focused on configuration recovery rather than immediately assuming hardware failure or escalating.
Technical Accuracy
T1 Met Technically accurate info conf 90%
The agent identified the symptom (flashing red/amber LED), confirmed device models and serials, assessed proximity, and systematically attempted recovery via 5-press and extended resets — demonstrating a logical diagnostic sequence consistent with KB procedures.
T2 Partially Met Appropriate tools / resources used conf 80%
The agent did not use remote tools or direct web UI access, but the customer was not technically equipped for such steps and the agent relied on accurate procedural knowledge (5-press, reset durations) from approved KBs, which is acceptable for this scenario.
T3 Met No misinformation conf 95%
The agent correctly described the 5-press method for WHW03 V2 (supported per universal_5press_models.md), advised 20–30 second resets (within acceptable range per universal_factory_reset.md), and accurately interpreted LED states (aquamarine = connected, blinking red = pairing).
Communication
C1 Partially Met Clear & professional language conf 85%
The agent maintained basic call flow and guided the customer through steps, but allowed long silences, lacked clear framing at start/end, and did not summarize progress — reducing overall control despite staying on task.
C2 Met Confirmed understanding conf 90%
The agent used plain language, avoided jargon, confirmed understanding through repetition (e.g., 'so you pressed five times?'), and adapted to the customer’s conversational tone, ensuring accessibility despite occasional filler phrases.
Customer Ownership
O1 Met Ownership & empathy conf 95%
The agent owned the case throughout, performed multiple recovery attempts, and did not transfer or abandon the customer, demonstrating full ownership despite the complexity.
O2 Met Proactive follow-through conf 90%
The agent set clear next steps: wait for stabilization, relocate nodes only when aquamarine, and promised to email a setup guide — providing realistic expectations and follow-up.
O3 Not Applicable Closure confirmation conf 100%
This was the first contact; no prior history or handoff occurred.
Escalation Judgment
E1 Partially Met Correct escalation decision conf 80%
Escalation was borderline — repeated node failures could justify escalation, but the agent was still making progress with two nodes stabilizing. The decision to continue troubleshooting was reasonable given the partial success and used-node context.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation was performed, and the decision not to escalate was reasonable at this stage given ongoing progress.
Customer Experience
X1 Partially Met Customer effort minimised conf 85%
The agent did not explicitly apologize, but remained patient, polite, and solution-focused throughout a long, repetitive call, and acknowledged the customer’s effort ('you've been very patient'). This shows basic empathy, though not strongly expressed.
X2 Met Tone & rapport conf 90%
The agent matched the customer’s conversational pace, allowed natural digressions (e.g., weather), and maintained a calm, supportive tone that kept the customer engaged despite frustration, adapting effectively to emotional state.
X3 Partially Met Overall experience conf 80%
The customer repeated serial numbers and status updates, but the agent needed this data for documentation and troubleshooting. While not perfectly efficient, the repetition was functionally necessary and not due to avoidable oversight.
Call Transcript109 turns · 120 lines
Speaker 2
Welcome to Linksys support. To assure quality service, your call may be monitored. Please remain on the line for assistance. Thank you for calling Linksys. This is Marilla. How may I help you? Okay. Mm-hmm. Oh,
00:00
Speaker 1
Court's open until 11:00 o'clock, is it? Yeah. We've, we've got the main router is working fine, but it's the, it's the link link link seed tower, which is a WH, if I can say it right, WOWOV3, V2 towers and for some reason it will not connect to the extender. Now, excuse me. It was working before we went on holiday, and I think we've come back off holiday and
01:00
Speaker 2
Okay. Uh, let me just check so if I get your concern correctly. So, um, you're having problem with the Internet connection, using your LENCO device? Uh-huh. Uh-huh. Uh-huh. Okay. Uh-huh. Uh-huh. Okay. Okay. Okay. Okay. All right. Was this working before, sir, or first time to set up? Sure. Okay. When you get back.
01:00
Speaker 1
Yeah. UhmдентификаторSounds like. [silence] We've got the main router from Uhm. Gigaclear. We've got the extender router from Gigaclear. [silence] And then we bought two others, um which Lynkii Bellapp again, um in order to extend them around the house even further. Um but they've not been used yet. [silence] Um so it's just the one that I'm trying to get working at the minute because we know our main router is upstairs. Um obviously nowadays almost every electronic device you have nowadays is Wi-Fi enabled or should be. [silence] So that's something you have to consider. You can buy it in. [silence] Good. Very good. [silence]
03:00
Speaker 2
33 B for Brian. And then 20 M for Mary. 37. And then B for Brian. Okay. And then 007 0 2. How many lengths of Richard do you have certain? How many device same like this? Uh-huh. Okay, so.
03:00
Speaker 1
It's our television as well. Uh, now I've got two of them, and the main the main router box is, uh BO2026. So exactly same start the numbers. Then the end is BO2026. About, probably about four or five years. Yep. Only only my mobile. I'd say zero.
04:00
Speaker 2
Okay, so basically, um, you only have one. W-H-W-O-03. Okay. All right. And how long you had this Linksys router? Okay. So, um, your internet provider is, uh, you mentioned GigaClear, right? And can I have also your phone number to complete your record?
04:00
Speaker 1
Right, so Arthur and then b-o-n-e-H-a-m for mother, Bonham Arthur Bonham at yahoo.co. Yeah.
05:00
Speaker 2
All right, how about your first name and last name? Okay. Again, Be you. Okay. And how about your email address? Okay, so, that's your first name and last name, correct? Let me just check again.
05:00
Speaker 1
yeah I that's right yeah yeah they're both the model numbers WH W 03 V 2s they are both of both of them are the same, but then they the serial numbers I've given you are the three three B 20 M 37 B and then 02026 there's the other one, yeah, is the second one, the main router
06:00
Speaker 2
your connection there is a modem that is from clear, right? And then another like a router from clear as well. and then the WHW03, correct? Hmm. 0206 right ah okay so uh so that means
06:00
Speaker 1
Yeah, I, yeah, where, where the internet comes into the house? That goes on to the o2o 6 one. That's our main, that's the main daddy if you know what I mean. And then, and I think they call them child links. Um the o702 is the, is the child link that basically we've put downstairs in order to get a better signal downstairs. Yeah. The color of the light on that one is like a aquamarine.
07:00
Speaker 2
From. the modem, it connected to the another wh-03. version 2, right? Mm-hmm. Okay. Yes. All right. Mm-hmm. Mm-hmm. Okay. Yeah. But the main, uh, the parent node or the daddy, what's the color of the lights, sir? Acamarine. And the child,
07:00
Speaker 1
The child one at the moment is on like a pinky red. And yeah. It's about. It's about a foot away from it. All plugged in. What? Um... Okay. Yeah.
08:00
Speaker 2
Okay, so that means the child node, the child is disconnected from the network, so we can set it up. But here's the thing, sir. To add this child node again back to the network, we need to bring this child node near to the parent node. Okay. But here's the thing, sir. Since this is just like adding the child node again back to the network, I can actually email you a home networking setup guide which includes series of step-by-step instructional video. video from our YouTube channel. This guide will help you efficiently set up and optimize your home network, okay, at your own convenience. Would you like me to send it to you and you can do the troubleshooting? Or do you want me to walk you through, walk you or you want me to walk you through on how to do by adding the node? Okay, no problem. We can walk you through with that. So since the note right now is like a foot away from the daddy, so to add this nature, we'll use the what we call our five press setup or five press method. To do this, yeah, you press the reset button of the parent node, or the daddy, five times.
08:00
Speaker 1
Yeah. Okay. Okay. Okay. Let's try it again then. One, two, three, four, five. Yeah. Now it's flashing orange. Okay. I've done this a few times. I've, um, I've sort of got to the end of my tether. [silence] And while that's doing that, like I say, I bought, I bought a linksys developm home Wi-Fi uh that sets you free, it says on it. It's uh, um are the new ones that i want to join in.
10:00
Speaker 2
ok, teasing you. also, Conor. also, Foreshadowing verge. let's wait until the child node reunites to the net working card. uh, what is the model, number of the New one.
10:00
Speaker 1
[KEEP_UNCERTAIN] I think they're exactly the same. Um W H W yeah, W H W O threes, but there's no V numbers accurate or anything. Oh, okay. Okay. Yeah, W H W Well, I want to put those two onto the system as well. Um, is that difficult to do? Yeah, all together. Oh, I think it's gone it's gone to the right color. So I can tackle... It's maybe. Hmm. I can - I can - I can - I can also.
11:00
Speaker 2
Okay. So you want also to - how many how many additional nodes you want? Okay, so it will be then. A total of four, right? Uh-huh. So what's the color now? Okay, good. So these are things, uh-hmm since you've got two additional nodes, um. Only need to do the same thing that we're going to what we did here with this node, this child node.
11:00
Speaker 1
Hold on. It's gone back to... No, that one's next. No, that one's gone back to red flashing now. I know I've done this, this before you see. And it's, um like I say, came back off holiday yesterday and I was trying and trying all last night by resetting and switching off altogether and trying again and um resetting with a 15 second, um you know, press on it and then pressing it five times and all sorts and uh tried everything I could remember. It's still flashing red at the minute, but it that's, that's that. Usually if it flashes red and it's, It means it's working, doesn't it? That's if it goes solid red, then it's not. Yeah. Do you work all weekend? Are you working all weekend? I'm just making conversation while we're waiting. No, I can turn one on and it'll be about a meter away or something like that. I've opined it into a different plug. Two seconds. All right. It'll be about this will be about a meter away then.
12:00
Speaker 2
it's still like schooling to, um, trying to, um, um, connect. I'm sorry, sir? Um, yes, sir. I, by the way, um, the other two that you want to add now, did you turn it on already, or you still inside the box? Yeah, you can actually turn and both devices at the same time, sir.
13:00
Speaker 1
Maybe a bit more than that. About six foot. Will that be all right? So do I go to? Yeah, that's less than, yeah. So if I press this five times the same? Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Switch that. Yeah. Yeah. Yeah. Yeah. Okay.
14:00
Speaker 2
OK. Yes. Within 10. Uh we recommend it within like less than 10 or within 10 feet. Ah later sir. Um wait for that other node to like stabilize first before we do the uh other two. Okay? And we need to wait first also um since you just turn on the other two. We need to wait until it stabilize before we um proceed since we need to check uh we need to make sure first that the the two additional nodes uh will be uh on purple or pink uh light um color on the lights, okay?
14:00
Speaker 1
So, we gotta wait for this first extender, to be the right color first, that's what you said. And it's still flashing the red color in a minute. So once that's gone to aquamarine, or the blueish color, then I can do exactly the same with the other one. Is that what you're saying? Yeah. Okay. Right. Okay. But you're still gonna made a setup guide anyway, will you? Yeah. Yeah, you'll do it.
15:00
Speaker 2
Mm-hmm. Mm-hmm. Yes. Yes, sir. But make sure the other two will be on pink. Okay? Because if it we know if it is on pink, that means it's in a setup mode ready for a setup. Okay? Okay. So for record purposes, I'm going to put in here that you've got a total of four nodes. Okay. You have the two existing. [silence]
15:00
Speaker 1
Yeah. That's alright. yeah, I was, I tried to set these others up the other week and it didn't it just would not set up. I don't know why. it says that all you should do is plug them in and then just get the, oh, it says go on the Lynx's app. The is the Lync's app any easier to make them work? Yeah.
16:00
Speaker 2
[silence]
16:00
Speaker 1
All right. Okay. Yeah, it's still flashing red at the minute, which is better than what it was doing yesterday. It just went straight to red yesterday. So that will just keep on flashing until it stabilizes. This could be up to half an hour, isn't it? Yeah. So shall I just leave this for now and hopefully it will connect. And then when it, when it's good, I can just unplug it and then take it to where it's got to go, can't I?
17:00
Speaker 2
[silence] Uhuh. [silence] Depend depend if sometimes it will take like sometimes like just three minutes or sometimes more than. Uhuh, yes. Uhuh. But we'll [silence] yes, yes sir. But when it really works, it will really work [silence] Uhuh. But so somehow, the app is not anymore working with us. [silence] Uhuh. [silence] So I'll just wait you're saying it will just take a little bit more? [silence] And did you make any changes or? [silence] Okay. [silence] Okay. Yes, I see. I see. Uhuh. [silence] Okay. Okay. [silence] So maybe I need to wait [silence] Uhuh, Mhm. Uhuh. But sometimes it takes sometimes it will be long time. Uhuh, yes. Yes, but [silence] There's no message appearing on my phone but it's just like stuck there. Uhuh, yeah. [silence] On screen, there's something like that, yeah. Uhuh. Okay, we need to wait first. Okay, uhuh. Mhm. Uhuh. Uhuh. Okay, okay. Uhuh. Yeah. Uhuh. Okay. Uhuh, Mhm. So what do we need to do now? [silence] Not yet? [silence] Uhuh. Uhuh. Uhuh. Mhm. Uhuh. [silence] Okay, we wait first, yeah. Uhuh. Yeah. [silence] Which one is the right? Uhuh. Mhm. Uhuh. Yeah. Uhuh. Yes, sir. Uhuh. Mhm. Uhuh. Uhuh. Yeah. If not I'll call you again. Okay. Okay. Uhuh.
17:00
Speaker 1
yeah okay thinking about it but I'll not switch them on because I thought you said you didn't want them yeah I've plugged them in but I've not switched them on because I thought you said you didn't want them to interfere
18:00
Speaker 2
For now, since the first node is still trying to establish its connection, we cannot do anything yet on the parent, the daddy, because it might interrupt the communication between the two nodes right now. So we need to wait until the this child node, the one that we just added, will stabilize its connection first before we'll add the other two, OK? the other two right now, [silence] it's still booting up or it's not in a pink light? Ah you don't know. OK. The Commentator: Mm-hm. Yeah. You can actually turn it on now, the two.
18:00
Speaker 1
You're right. There's. Well. That one's on. That one's still flashing there, but I'm just going to go and get the other. The other plug for this one. Is your. Yeah, however long. Right so I can switch these two both off. I've just got the other plug. [silence] With you. all the plugs are the same aren't they? hello? all the plugs are the same aren't they? they're just gone to blue they have. yeah the two additional nodes are just on the blue nothing else. yeah what color should they go to then? one's gone to red one's on the blue one's on pretty at the minute.
19:00
Speaker 2
Okay. Yes. Mm-hmm. That's two additional nodes. Oh. All right. Let's wait for that. It's still booting up. There's still like a – it should be on pink.
20:00
Speaker 1
[silence] But the parent domain, yeah aquamarine on the parent, but the child is flashing red. at the minute. Yes, they're exactly the same as what I've got in front of me on the others. Oh they're both red they are. The the two new ones are both red. And the the child the child one that I've got here is is still flashing red.
21:00
Speaker 2
still flashing red, but the parent, the daddy or the parent node, it's now solid aquamarine. The notes that you have should all white, correct? Okay. Both red.
21:00
Speaker 1
so, they're both booted up, have they, the two red ones? or should they go pink as well? it all depends what you call pink or red. yeah. and is that the five presses, again? yeah. yeah, they're red. they're definitely red. yeah.
22:00
Speaker 2
Okay. They should be like a pink if they're not on pink. We need to do like a reset on the router on the two nodes, the additional. Okay? Now, sir. We'll do this on the nodes right now on the additional nodes on the two additional child nodes, sir. Okay. Right now their light is like more on red, not on pink, right? Okay. So, that nodes, the one that's on red right now solid red, right? So, we need to press and hold the reset button of that
22:00
Speaker 1
One at a time. One at a time. Hello. What? They're both together or one at a time? Both together, or one at time. Right, I'm doing the first one then. Doing the first one. So 20 seconds, yeah? The first one was flashing now, it's gone off. Uh nearly there, not quite.
23:00
Speaker 2
chat, uh, To be mindful. So, we need to press and hold the reset button for 20 seconds. So, we'll do it one at a time, okay? Um, we do the reset on the additional node. Yeah, yeah, okay. One at a time. Yes, on a time. Yes. Mhm. All right. Yes. Yes. Yes. So, wait for 20 seconds. Okay.
23:00
Speaker 1
That's the 20 seconds for that one then. That's gone blue and then the other one. So I think that's 20 seconds on that one as well. That's gone blue. They're both blue. Yeah, it is amazing how we rely on the internet so much now for everything. [silence]
24:00
Speaker 2
Okay. Mm-hmm. Okay. So, let's wait like a minute. Okay. So, let's wait until it's fully stabilized. The other one, the first note that we just added, still blinking red. Uh-huh.
24:00
Speaker 1
it it's it's this is flashing red that one is. Yeah. Yeah. You can. Two. second. Yeah. Yeah. It says WH W03 for the model number and then the, the serial number is 20J 10C Uh the letters are so small.
25:00
Speaker 2
Okay. Okay. Sorry, while waiting, can I have also the serial number of the other two child note? Hold on. The model number is said the same, but there's no version, right? Okay. Mhm.
25:00
Speaker 1
oh yeah yeah I can see it anyway now I've taken my glasses off 2GA10C6°C6, three, five, five, nine, for. Yeah. Yeah. Yeah. That's correct. and then the second one. Is. The first part's all the same up to the sixth. And then 6, three, five, two, zero, for.
26:00
Speaker 2
then actually take a picture of it so that you can once you have the picture, you can zoom it. Okay, let me check if I got the correct serial number on that call. No, that's 20 and then J for Jon and then 10 C for Charlie. Number six. And then another C for Charlie. And then number six 335594. Okay. How about the second? second node? Yes.
26:00
Speaker 1
Yeah. Yeah. Okay. No, I bought these about, or two months ago, um off the marketplace somebody was selling them. Um we just wanted some extenders so I don't know how old they are realistically. You might be had to save in the the uh you see, on on the the back of the box it says that they're WHW 0302 ME, but that doesn't say that on the um inside of the thing, does it? So Yeah, it just says WHW03.
27:00
Speaker 2
635, 204, right? And how long you had this router? Is it the same time with the other one? few months ago. Okay.
27:00
Speaker 1
I know it takes ages normally to set them up and you have to be very patient. Whereabouts in the world are you then? Whereabouts in the world are you? In the Philippines. And have you got nice weather over in the Philippines?
28:00
Speaker 2
what are the lights or what is the color of the light on these two additional nodes? [silence]
28:00
Speaker 1
Yeah. Yeah, so what for the of and so, so when does your summer start, did you say? October time. Oh, March. So from now until March, it'll rain, will it? Oh, gosh, I didn't realize it was that wet. Um, everything's the the additional two nodes are still on red. Um, the, yeah, the, the, um, child nodes red flashing at the minute. [silence] Okay.
30:00
Speaker 2
so much longer compared to summer or a dry season. it's like starts of June until before summer, like around February. around March yeah March mm-hmm still on red that traditional is more only red not only a pinkish or purple, right?
30:00
Speaker 1
no, they're, they're, they're, definitely red. definitely red. definitely red. yeah, flashing red, that one is. yeah, definitely, red. and the daddy node is still on aquamarine. I know, yesterday, it, it just went to, red and that was it. you know, it wouldn't do anything else, so maybe it's looking promising. yeah, definitely, yeah.
31:00
Speaker 2
Okay. All right. ... Children are right now is still flashing red. Mm-hmm. Okay. But can we um like to know right now, it's been blinking for like more than five minutes, right? Or almost 10 minutes?
31:00
Speaker 1
yeah, at least switch it off at the wall or just on the on-off button. yeah okay I won't Let's switch it off. so leave it off for how long? okay that's it.
32:00
Speaker 2
can we like turn off that notesure?
32:00
Speaker 1
Yeah. Okay. I'm just going to get a pen in. That's it. That's it. Now it's blue, which is right when it comes on, isn't it should be blue. Yeah, it's sort of blinking blue now.
33:00
Speaker 2
Okay, did you plug it back now? Yes, that's correct, yes. And then it will start blinking, that means it's now, that it's booting up.
33:00
Speaker 1
Now it's blinking red. Now it's flashing red now. Yeah. No, sorry, it's gone green. Yeah. Yeah. It's awkward thing. Don't speak too soon. Yeah, I know what you mean.
34:00
Speaker 2
It's flashing red. Let's wait for, like, a couple of seconds or maybe a minute to make sure it's already stabilized. Yeah, it's... It might like... Yeah, it might change just after a couple of seconds.
34:00
Speaker 1
No, the same color as the daddy now, anyway. Yeah, it is. Yeah. Yeah, the red light was flashing just then, and now the light's gone off on this first one. Yeah. Yeah, and now it's gone blue. Well, I'm still pressing it.
35:00
Speaker 2
so with the other two additional node, it's still more on a red light, correct? um huh, okay, let's try to do another reset again, this time it will be 30 seconds. When you press the reset button of that two nodes, just do it one at a time, make sure um like the the LED light should be like kind of flashing or to like turn off turn on. There's like an activity on the LED, okay. Uh-huh. Yes, continue continue pressing it for 30 seconds.
35:00
Speaker 1
So we've got a few more seconds to go. Right, 30 seconds. It's sort of flashing blue now. Okay. Well, wait for that one just to do whatever it's going to do. Yeah. My child node is on flashing red now.
36:00
Speaker 2
okay, let's wait and then let's do the second one. So while waiting for the first other for the other one, so let's do the reset on the second. [silence]
36:00
Speaker 1
[silence] Oh weird. Right, still flashing red. The first child node that we added originally is flashing red but the other one out of the two is straight red. It's not it doesn't seem as though it wants to do anything.
37:00
Speaker 2
On the first child node that we added. uh-huh oh yes I will um I'll send that to you um later um so that you will have like a reference as well
38:00
Speaker 1
[DOWNWEIGHT] no, the, the, the the child, the, the child one that we'd set originally is blinking red and the other two, uh, red. Are just red. Which one, the daddy, what on the on the on the daddy, okay. Okay. Uh, it was red it's gone orange. Flashes.
40:00
Speaker 2
the other two right now it's still blinking oh sorry yeah it's solid red mm-hmm yes and it's still red let's try to um press again uh sir the uh what do you call this one let's try to press again the daddy let's press again the reset button five times uh five times just just try yes on the daddy again five times yes on the daddy uh five times within five seconds mm-hmm no no no no no no
40:00
Speaker 1
That's on the daddy, yeah. Oh yeah. One, one of the other nodes is the one I haven't touched at all is blinking. Oop. They're both blinking. But the child node is still blinking. So oh, it it looks as though these two might just do something. It's those they've just awoken up.
41:00
Speaker 2
That's on the baby, right? Okay, is there any child node that responds right now? Like blinking or responding. Mm hmm. Okay, let's just try to wait for that. Okay. Mhmm. Okay, let's just wait. Probably it's responding. Let's check after a couple of minutes. So what would be the...
41:00
Speaker 1
um they're just blinking at the minute oh [silence] all throughout blinking now um [silence] it looks more hopeful anyway I'm watching full. [silence] they're all blinking red anyway. Flashing red. Yeah. [silence] oh, no, one's gone green. [silence] one's gone aquamarine. That's that third one that started to blink first. So that one looks as though it's joined, doesn't it? I think it's, no, it's started go red. Yeah. [silence] that's the one I haven't done anything with, isn't it? [silence] don't know, it's gone aquamarine.
42:00
Speaker 2
They're all blinking red. Let's wait. Okay. The red again.
43:00
Speaker 1
Looks like it's staying aquamarine now. On the, on, on number three, yeah. Yeah, that one's just staying aquamarine. And then the second one is still flashing at the minute. Oh, that one's gone green as well. Yeah. The two additional, it's just the child one that hasn't got anything. And I think the number two one has now gone red again and slowly going back to, no, that's gone aquamarine again.
44:00
Speaker 2
That's on the additional two nodes, right? One of the okay. So two greens now on the child node. The two additional nodes.
44:00
Speaker 1
I think we're successful on them, too. Would you say that as well? Who is that? Yeah. Yeah. Okay. Well, I'll just tell my wife that I'll be down in a minute for tea. I'll be down in a minute, babe. All right. I've still got this lady on the line, but I'll be down in a couple of minutes. Are you back? Say. Yeah. Yeah, they're both still on aquamarine. Yeah.
45:00
Speaker 2
Yeah, probably, but again, we'll wait for like more minutes just to make sure that it's a really added... okay. Okay. So, if those two additional nodes will stay on Aquamarine, we are going to, uh, what do you call this? So, the other one, which was the first one that we added, if that stays
45:00
Speaker 1
well a- a 30-second one or five quick burst? right okay let me just uh cuz it won't switching off doesn't it? yes they have yeah they they've
46:00
Speaker 2
blinking red we might need to like do a reset on that Node and then we're going to add it again okay um the um first is the uh 30 seconds on that child Node okay um and then F once the uh light on the that child Node will become like purple just like earlier that's the time that we'll do the five press on the daddy um don't connect the other to right now stays uh acromarine already right for even like a minute.
46:00
Speaker 1
Yeah, and I've switched it off at the moment to do the reset. Yeah, Yeah. All right, press and hold it, not switch it on and off. All right, yeah. Yeah. So, I'm just pressing the reset at the minute that's on blue at the minute, it's gone off, it's come back on blue. Go back on another 10 seconds to go.
47:00
Speaker 2
Yes, you can do the reset on the other node? The one that's blinking red. Again, 30 seconds. Press and hold it for 30 seconds. No, just press and hold it. On the on the child node, the one that's blinking red.
47:00
Speaker 1
Right. Okay that's reset again mate. The other two have stayed on. The other two have stayed on Yeah. Can I can I unplug them and take them to where they've got to go? Yeah. Okay. Right, it's gone aquamarine, which is what it did before, isn't it? And the other two are still on aquamarine.
48:00
Speaker 2
Okay. All right. Let's wait on aquamarine. Okay. Let's just, let's focus on this. Um, yes, sir. We, we can do that later. We can do that later once it's, once we're done with this node so that you can um, like do it all the nodes at the same time. Like you can put it where you want to uh, put it. Mhm
48:00
Speaker 1
I wonder whether we've got it this time. You never know, but it might come back to Ackermarine again, mightn't it? The one that we've just done is flashing red. No. [silence] It went to Auburn Marine and,
49:00
Speaker 2
Okay, um, what's the color now on the one that we just reset? Did it turn to Purple?
49:00
Speaker 1
Yeah, just went aquamarine and that was it. And then it went to flushing red again. And it's still flashing red at the moment. Yeah. Could it be that there's a problem with the actual, you know, child? No. Uh.
50:00
Speaker 2
Possible sir. But we'll do everything to like check this, um child child node. Okay? Still the same. It's still blinking red. It did not turn to solid purple or paint.
50:00
Speaker 1
No, it's just doing what it did earlier on, but it went to aquamarine and look promising and then it's gone to flashing red again. Oh, it's sort of orangey red now. Uh. More orangey red. Hmm. Yeah. Like an amber. Yeah, it's a amber rather than red. No, it's blinking, but blinking amber. [silence]
51:00
Speaker 2
Like earlier. Okay, my own orange red. It's like amber. But is it solid or is it blinking? [silence]
51:00
Speaker 1
Still blinking, Amber. Never thought it'd be so exciting watching lights. Oh dear. I'm sure it's going to work this time. Sure, sure. Yeah, Likely umber, ash. Yeah, but it's brilliant. Hmm. Yeah, the lights, when I reset it just then, when the lights came up to blue and then it went off altogether and then they came back on again whilst I was pressing the reset. It's still, yeah, yeah.
52:00
Speaker 2
blinking right? it seems like the pairing is um like failed okay so um when you reset this no sure the light turns off turns on okay but I know it's still like um blinking amber same thing right
53:00
Speaker 1
still blinking Amber [silence] but the other two has stayed on aquamarine which is good yeah [silence] on which yeah [silence] okay going now [silence] it's solid red Amber Flash in red we're flashing red gone off
54:00
Speaker 2
okay on the one that's still blinking Amber okay again same thing 30 seconds press and hold it for the reset button for 30 seconds
54:00
Speaker 1
So that's 20 seconds. So that's 30 seconds, yeah? And it's gone blue. As the 30 seconds came up, it went blue. Now it's, there's a blue tinge in the background. It's not really doing anything at minimum. Just like a blue color in the background.
55:00
Speaker 2
Okay. Okay.
55:00
Speaker 1
the other two are still on aquamarine the daddy is on aquamarine this is now gone blue you can see it's blue it looks as though it might be flashing blue. now it's gone solid red yeah
56:00
Speaker 2
On the one that we just reset. it's solid red. Okay. We'll do a 5 pre... Okay, hold on. Just wait for a couple of uh.
56:00
Speaker 1
Yeah it's still solid bread on the parent yeah one two three four five so it's not too quick and not too slow [silence] the child one is flashing red [silence] amber
57:00
Speaker 2
Okay, well, the, I'm fine Press again on the parent node, sorry? On the daddy, yeah, on the daddy. Okay, again, FIVE Press. Yes. Okay.
57:00
Speaker 1
and the the daddy one has gone to aquamarine. Yeah. Yeah, blinking amber. [silence] And the other two have still stayed on aquamarine. So at least we'll have... Yeah, so at least we'll have internet anyway, which means we can watch some television. And then I'll have to try and see what happens to this
58:00
Speaker 2
So from solid red to now blinking amber. Still, that means that's completely added to the network now.
58:00
Speaker 1
um later um i think my wife's getting a bit annoyed with me being on the phone so um she didn't realize it was going to take so um yeah at the moment so it looks like it's it's sort of blinking um but it looks as if there's a green team jer in the background yeah yeah
59:00
Speaker 2
So it's still blinking. Because... I do... Yeah. Do... you need... I... I... I... if... if after this one still... still will not be... be... be... be... be... it will not be added onto the network. Okay. You... we might... might... might need to... like... like... Uhm... add... by... by... add the... I'm sorry, I will... add the... sorry, I will stop this note, sorry, your... via... via... wired. Wire... connection. Do you have an extra... extra ESSA net cable? Up... Ups.
59:00
Speaker 1
So you mean connect it into the bottom of the daddy node and that node yeah... yeah. Yeah. Okay, I don't it's it's gone aqua marine. It yeah, it is now. No, it's flashing red. No, it's gone red, solid red. Yeah, it's just gone a solid red. I can't remember what the others did earlier. Right, it's gone aquamarine now. BUM bam bum bum. I've got my fingers crossed. I think, I think we might have done it now. cuz that's first time it's actually gone back to aquamarine. Isn't it? So all the other times it's been messing around. [silence] I think it stayed it. It's staying where it is. Yep. I can relocate it. Yeah. Okay. I'll take that note. So when I plug it in, it should just come up. [silence] Yeah it's up.
60:00
Speaker 2
Stay to Aquamarine. All right, that's great. So that means we were not able to add the um child nodes back to the network, so you can relocate this no now sir to where you want. Yes. HM. Yes, so you have to put the first child node, one that's nearest to the the to the daddy. That's the thing that you're going to do. And then you go on to the next and that will be the last. So like you go on to the, the first node that is much nearer to the parent node. Okay, and then you then um put the other node to where you want to, like, until. [silence]
62:00
Speaker 1
Yeah. So this is the second one which is the next furthest away. Okay. Okay. So I'll make sure that that one's aquamarine, shall I? My bum, bum, bum. Adam flashing red now. Oh god. Obviously.
63:00
Speaker 2
you got the three nodes on to the specific location on the first node sure you must need to wait until that will become aquamarine and then the second one before you do the second one then the third one [silence]
63:00
Speaker 1
Has lost its connection. hmm that one's alright oil the main one upstairs so basically if if it doesn't match up I'll take it back again and do the same again.
64:00
Speaker 2
to just, which one's to when after deploying or after relocating the node. Uh-huh. Okay. So, this is the third child note? the first and uh-huh again this is the uh the second uh-huh yes okay yeah sir uh-huh all right I'll send it to you yes okay after and okay.
65:00
Speaker 1
Okay. Okay. Okay. Okay. Okay, thank you. Yeah. Okay, thank you very much. No, that's it. Thank you. All right. Thank you. Bye bye. Okay. Thank you. Bye bye.
68:00
Speaker 2
Oh, let me just also remind you sir that our UK time is only up to 9 PM. Monday to Friday, we're closed on weekends. Right? But I will be sending you that um, a video link to um, so that you can maybe uh you have time you can check it, okay? So, is there anything else, sir? Okay, alright. You're welcome. So, thank you for calling Linicester. This is Karla. Bye for now.
68:00