Speaker 1
I have my name is Judith Gaskin and I have a parent and six and five X external extensions and Monday night, my system got a lightning strike. [silence]
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of support products will have self-help options available. Please have your serial number ready, and stay on the line for assistance. While waiting, you may also visit support.links.sys.com for more information about your product. [silence] Thank you for calling Linksys. This is IS. How can I help you?
00:00
Speaker 1
and and it took everything down including the uh [silence] extensions yeah and it could be that yeah and then I had to get a new router and I can't seem to get the extensions to work with the router I didn't have I didn't have a I didn't have a powder outage I had a uh well I don't know what it was uh the router died
01:00
Speaker 2
So let me just confirm. Um, you had a lightning, your power, there's a power outage and your router dis... Well, uh, as you mentioned, there was lightning and then your router disconnected.
01:00
Speaker 1
I had to buy a new router. I'm with Verizon. Yes. I had to buy a Verizon router, and I have the Linksys that plugs into the router. Yes, and I've always had a Verizon router. and I plug in a pair of Link's into the router,[ silence] and then because of the way the network was set up, I lost my VPN. [silence]
02:00
Speaker 2
So, there's no light. No light on your router. You had to buy a Verizon. So do you have a Linksys router or your router is from Verizon? All right. Let me just of clarifying. Your internet service provider is Verizon, and Verizon provided you a router. And your yes. So your Verizon router have extensions or extenders, which are Linksys product. Is that correct?
02:00
Speaker 1
current, uh, the name is, doff setup a5c, and there's a recovery key, and it's, you know, plugged in, directly to my new router, and there's an extension, and my old, my old router was a Verizon too, the one that the lightning fried, .
03:00
Speaker 2
Very perfect on rotol you're are you're your new router is a Verizon or router mm-hmm. So you plug your link system. Uh, mm-hmm. Okay. So you have a new Verizon router and you plug in your link system or router to it and your link is water [silence]
03:00
Speaker 1
well it's a plug-in and the model number for the parent extender is Xmas Mari X- X-ray 4,200. And then all the extensions connect with that. Please Okay. I'm hard of hearing. I'm so sorry. I'll try that one more time. That is correct. well I have that one
04:00
Speaker 2
Connect. Right. So you have an MX-4200 and the other are also the same model, MX-42. Yeah, you have an MX-4200. How many, how many of that?
04:00
Speaker 1
Which is plugged into the router. And then I have five extenders, which are in various rooms in order for them to get the signal. Yes. Yes, yes. Yes, everything was working perfectly until the lightning strike. Okay, so how do I do that? Do you have that? Do you have some instructions?
05:00
Speaker 2
OK, the five extender, are they also Linksys products? Are they also Linksys products? The five extender. Yes. OK. OK. Can you said yes, then you got a new Verizon router. So since you got a new Verizon router, you will have to set up again your MX4200 to connect it to your new Verizon router. OK. Oh, yes, I'll be oh before that, what you're going to do is the reset the MX4200 and then go on your Linksys app. I'm on my new router, then we'll have that. So it's the MX4200 link will link again with the Linksys app.
05:00
Speaker 1
younger 30s each extender I I have to go around and get it I don't have that handy I just have the one main module that's plugged into the new router yes yes are you ready 38 you as in under 10 M as in Mary 38 B as in Bravo 0 3 3 3 7.
06:00
Speaker 2
sure before that I need to clarify what's the model of your find extender? Yes okay alright so the MX 4200 can you provide me with the serial number of that main router? Okay sure ready? So 38
06:00
Speaker 1
browser window. if you just go slowly.
07:00
Speaker 2
So it's 3-8-8 not 3-8 boy. It's... Oh yeah, it's fine. I think it's 3-8-U-10-M-3-8-B for boy. it's no it's fine we got it here uh mx 4200 uh create first a record for you may I have your name Your first name Judith J-U-D-I-T-H and your last name Zaskin. Okay. All right thank you Judith uh Judith Zaskin may I have your email address [silence]
07:00
Speaker 1
I was a teacher. Classplacetwo@gmail.com. no, no, no. The email address is classplace. a is an apple, S is in Sam. P is in Peter. L is in Larry. A is an apple. C is in Charlie. E is in Edward. The number two, no spaces at gmail.com.
09:00
Speaker 2
I was a teacher, Class 8. Class place 2 at gmail.com. Thank you so much, [indecipherable] for your clarifying. All right and you mentioned that your internet service provider.
09:00
Speaker 1
correct okay its blue right blue blue its blue its plugged into the new router what pls Chris the router I mean the the
10:00
Speaker 2
there is port for wakre and so can you tell me judge that what the light color on your MX 4200 is it solid red solid blue bright yep because it's blue it should be printed and online, right? So will just do a reset on that. Well do We'll do reset. Yes, so
10:00
Speaker 1
The links, the lynx, uh? OK, I see the button. How long do I press this? [silence] OK. I'm [silence] pressing it now. [silence] OK. [silence] The light is off. Yes. OK, so I [silence] reset, the light is off. Do you want me to press the button again? Do it. [silence]
11:00
Speaker 2
Yeah, the link settles are you press it until the light goes off. So once you, okay. So once you notice that the light goes off, let go.
11:00
Speaker 1
Okay. Okay, it's, it's, blinking dark blue right now. Okay, it's, it's. Thank you.Now it's tink. Okay.
12:00
Speaker 2
because the its lights you turn back on. it will do it on itself. Oh, just check the light on your Bling X router because, okay, that's good, so it means it's still booting up or starting up. so let's just wait patiently, okay? You're welcome. Okay, so it means it's ready for set up. now you're going to
12:00
Speaker 1
OK, I have to put the phone down while I do that. OK, they're just five presses. One, two, three, four, five. Yes. And now it's, OK. And now it's blinking, white or light, and there were five presses previously.
13:00
Speaker 2
Press its reset button. [silence] Sure. [silence] Press the reset button. [silence] Five times. [silence] Yeah, five bress. [silence] Okay. Let's go. [silence] And let's just wait [silence] its light should start blinking.
13:00
Speaker 1
Light pink. d Pink. So blanking. Okay. Thank you. Now it's blue.
14:00
Speaker 2
Okay, yeah, so let's just wait, it will turn to a solid blue once it's connected and online. [silence] Let's just wait patiently, okay? So welcome. Okay that's great. So it's now configured.
14:00
Speaker 1
OK. OK, so it says password on the bottom. There's a recovery and then there's a password. Then there's a name. I don't know what to do.
15:00
Speaker 2
Successfully. It's connected and online. Now, check on your MX4200 at the bottom of it on the product label sticker. There's a default Wi-Fi name and password. You connect your phone to the Wi-Fi name of your MX4200. And the password is... Yeah, there's a password. That's what you're going to type once you connect to the Wi-Fi name. There's a Wi-Fi name above the password.
15:00
Speaker 1
You're you're. Where's the where's the website I go to? [silence] Okay, I have a Linux app. [silence] I'm sorry, what? [silence] Okay. [silence] Okay, so I need to go to the Linux app? [silence] in settings? No? [silence] Okay, just a second. [silence] I'll go there right now. [silence] I have an iPhone. [silence] It says [silence] okay, I'm here. [silence] And I go to [silence] I'm in I'm in a settings.
16:00
Speaker 2
Yeah, but you need to connect first. Go to your, you need to connect your phone to your Wi-Fi first. No, go first on your phone, on your phone settings.
16:00
Speaker 1
Do I go to Linksys? Oh, to Wi-Fi. Okay, hold on. Wi-Fi. Okay. I got Wi-Fi. I see, I see the DL ops setup. A-5-C. Okay, I see that one. Okay, so I have, under the networks, I have the same thing as on the bottom of the Linksys.
17:00
Speaker 2
Yeah, go to phone settings and then on its wifi connection, connection, select, yes, uh, you will see the list of available wifi names. So that's the... Okay, so that's the wifi name you see on your MX 4200, correct?
17:00
Speaker 1
Okay, I'm writing this down. So, to DellФранция. Okay, then they want the password on the bottom here. Give me a second. one TKM R four b F c E 10. Okay, and then. Okay.
18:00
Speaker 2
Calm. Yes. Check on the bottom of your links. [silence] All right. Oh, once. [silence]
18:00
Speaker 1
All right, I've got the the Wi-Fi network and I've entered the password and now it's got a check mark here.
19:00
Speaker 2
Key password, you need to type double wifi password. Connect to your linknessis wifi name and then type in your linknessis wifi password. All right. Okay, that's good, means you're connected. So your linknessis router MX 4200 is now successfully configured. It's already connected and online.
19:00
Speaker 1
Lynx is connected. Yes, I think I do. I'm going to plug that in again. The Lynx is... allow... says, it says allow Lynx to find devices on local networks. Allow. and I'm going to allow notifications, agree. Oh shoot. [silence]
20:00
Speaker 2
[silence] [music] [silence] [music] all right so everything's good now since since the Lincoln is right there I mix for 200 yes allow
20:00
Speaker 1
I may have disconnected my okay okay okay all right Judy we can do this I'm getting excited now so I'm picking a screenshot here blue tooth devices allow that What? Now wait a minute I'm trying to take a screenshot so that I can come back to you what you hold on a second
21:00
Speaker 2
Okay, just, just fine. Just take your time. Not, there's no need to rush. Okay, uh, Judith, since we've already set up your, uh, Linksys router, MX, 4200, uh, everything's good now. Just follow the instruction on the Linksys app. And you're good to go. Okay?
21:00
Speaker 1
All right. OK. All right, now connect the router to your modem or source of internet. All right. It's already connected. I'm sorry. OK. It says plug additional nodes into power near the router. Well, the nodes are all over the house. So,
22:00
Speaker 2
Just click next. Just click next. Right. So just click next. It's just part of the instructional guide on the app. So if you've already done it, just click next and proceed. Right. So, that's the reason why I want to know what's the model of your extenders or your other nodes. It's better to bring them.
22:00
Speaker 1
Okay. I'm going to have to do that. I can't do that at this minute. Okay. Then what do I do? Yes, you're saying bring the nodes one at a time near the parent router. I do a reset then. Each node is you
23:00
Speaker 2
all down, I mean, bring them near to your linksys router, Mm-hmm. Will it take you to? Once you bring them all near your linksys router, Do a reset. Mm-hmm. And do a reset. Once you power them on, do a reset on them. Mm-hmm. Yes, you will have to reset them each, because they're
23:00
Speaker 1
Okay, well, all right. So I've got all my, let's just pretend. I have all my nodes beside the parent. And then I reset them, each of the nodes. Okay. Um, link us. I'm gonna read this back to you.
24:00
Speaker 2
are all disconnected and they were previously set up to your previous Verizon okay and you have reset them yeah and once and once you're done once you got once you're done resetting them that's the time that you uh select on your Linksys app the set up a new product
24:00
Speaker 1
if if I can each app each note hey I have a no I can bring in here hold on a second I can get to that one hold on just a second ah oh god [silence] I
25:00
Speaker 2
Yes, you have to power it on so that we'll know what's the light. Can you tell me what's the model of that?
26:00
Speaker 1
[silence] Now, let's see. Hello? Hello? Okay. Now, it was a bright what was a bright red back there and now it's not showing anything any color at all okay the model number on this one Okay, level I gave you a serial number Oh wait the model is WHW-03 uh I need an XR arm.
28:00
Speaker 2
Okay. Okay. Tell me first what's the vendor number of that node? [silence] Alright. So, I don't see the WHW03, you will first do a reset on that. What's the light status of that node?
29:00
Speaker 1
W. H. 0 3 model. Amthis. Oh, okay, It's red now, and it's blinking. I what? Okay, reset. No, oh, how, how long do I press? Okay.
30:00
Speaker 2
it's also a Linksys product, so I want to know what's the color of its lights. All right. I need you to do a reset. Press. of that node. That WHW node. Press and halt. The reset button. Or you will press it until its lights goes OFF.
30:00
Speaker 1
it's so blinking me. wait a minute just uh hold on I got to do that again okay I got a I got too many uh wait I'm sorry the the node is off now. okay and do I press the reset again?
31:00
Speaker 2
Once the light is off let go, so your WHW node press its reset button, hold onto it. Okay, let go and just wait for the light to come back on. No, just wait for its slide to come back on.
31:00
Speaker 2
Since you have already pressed its reset button. [silence] So we'll just wait. [silence] Tell me when the light is back on, okay? Okay, uh, let's just wait. Uh, is it blinking or solid? [silence]
32:00
Speaker 1
Not yet. It's just red. It's a solid red. OK. The wife. I need is Velop set up B 10. hold on a second. [silence]
33:00
Speaker 2
I see. Can you tell me what the light status is? Does it blink? So it's solid red. Okay. I want you to check at the bottom of that WHW. And then can you take a look what's the wifi name? Okay. Now go to your phone's settings.
33:00
Speaker 1
Okay, go to phone settings. Wait a minute, wait a minute, wait a minute. I I went to the wrong. Hold on just a second. You're very good, but I've got to go to settings again, to Wi-Fi. Oh, I see what you're telling me. Okay, now I go to okay, I see Velop set up B10. I'll click on that. [silence]
34:00
Speaker 2
and then click on Wi-Fi and look at the list of available network names. If you can see, yes. And the list. Okay. Can you see it, the Wi-Fi names? Okay, that's good. So it means that your WHW node was properly re-set. Now, let's go back to your link systems up.
34:00
Speaker 1
asking me for a password this is on the app do I do I enter that I'm okay I want this to set up okay well I have to get out our connection then that's the V lot setup a 5C that's the what I want okay I'm gonna cross this one out
35:00
Speaker 2
No, you don't have to connect. No, you don't have to connect because you're already connected to your parent node, your MX4200, right? You should only connect to your parent node, the MX4200 Wi-Fi name, okay? The uh, uh the uh the parent the uh, parent SS that's going to be available over here, enable DX so that the other uh devices down there can get the Internet. So what they're going to do is they're going to connect to the uh, Wi-Fi called SSID MX4200. Okay. Thanks. Wait for a second. Wait for a second. OK, Ok, so we're going to star the phone with that. The Wi-Fi name of your MX4200 and then this way you can go back here to connectivity and go back here and go back and to your devices connected. Oh, OK. No, you're still, you're connected to your own node, your MX. No, wait, to the SSID Wi-Fi name. OK, thanks. Wait, wait a second. Alright. She's on the other, that's fine. She's um. OK, now she's, she's um, hanging up. Hang up on that. Oh, no. You can go. Oh, no. What you are? Hmm, um, OK. Wait for a second. Uh, sorry. Alright.
35:00
Speaker 1
And that's the one that's the parent. The parent. Okay. Yes. All right. So, that's what I wanna, yeah, it's connected. Yes. I'm on my Linksys app. Okay, I'm on the Linksys app. I'm on the Wi-Fi. I had the same setup as for the, the node. Oh, sorry, sorry, the parent. So, that's what the Wi-Fi and that is connected to it. And now I have, maybe I should reset this.
36:00
Speaker 2
Yes, that's the parent your MX 42. Once you're connected, yes, go, go back to your linksys app. All right, and what do you see? Do you see the dashboard? Uh your Wi-Fi name online?
36:00
Speaker 1
So this node, this node has the same wi-fi as the parent node has a chair. Yeah. Thanks for listening. Let me repeat what I think I heard you say. When I go to connect these nodes, I have to use the parent node DLOP setup A5C. Okay. And
37:00
Speaker 2
No you don't have to reset that. Um can you tap? Yes we're going yes we're going to add your w h w to your parent so that that that's the reason why you don't have to connect to its Wi-Fi name. You only connect to your parent node Wi-Fi name. Yes that's correct.
37:00
Speaker 1
Okay. All right. Okay, so that's what I've got. I've got that one. And it's still red. The node is still red. Okay. Thanks for... I have a blue icon with a, with uh the Wi-Fi signal icon. Is that how it looks now? Okay, I have.
38:00
Speaker 2
You only need to select that Wi-Fi name. Okay. Uh, that's fine because we're still going to add it. So, I need you to tap on your linksys app the menu icon. If you can see at the top of your linksys app there's three horizontal line. No. The linksys app, your linksys app. Did you open your linksys app?
38:00
Speaker 1
Okay, I'm- I'm in the links this app. There is the links this icons. This is wiffun. This is connect to Wi-Fi. Then there is, you know, wiffon is on, and it gives me the same D-locks setup a five C as the parent node. I mean it's a parent. What does it say on the app? I just read you my screen. So I go back. Oh, I see. I'm under set up right now. No, I don't. No, I'm not in the app, I'm in settings. So I have to go to the app. Uh, all good, sure. Just a second. Be patient with me. Uh, okay. Find the suitable apps. All right, I am in going to the lynx is app. Okay, I'm at the lynx is app. It says connect the router to your modem or source of internet. It is connected. Physically. Okay, then I'm on the page, plugged this node into power near the router. I have done that. Yes.
39:00
Speaker 2
of the app. Yes. Open your lenses app. Okay. Click next. Click next.
40:00
Speaker 1
Then it says, make sure everything has finished starting up. And it says the node light light is solid. Yes. So it says, checking for internet. And now it says name your Wi-Fi. Why don't I just call this, what does she say?
41:00
Speaker 2
Click Next. Click Next. Okay, so just wait. [silence] Okay. So, you need to create a Wi-Fi name. You can edit your Wi-Fi name because you're using the parent node's Wi-Fi name. So, you can edit that name or make it Judith. Something like that. so that you will remember your Wi-Fi name.
41:00
Speaker 1
I'm sorry. If I can... Okay, so the wifi name, can this wifi name be repeated? Like I have eight, how many? I have six node modules. I have six nodes I have to do this with. Can I just call it Node One or Node Addition? Wait a minute.
42:00
Speaker 2
Your name, Judette, you can call. You can, you can edit your WiFi name. Customize it and you can create your own. [silence] No, uh, that WiFi name will be the name of all your nodes. Uh, your all nodes, when you connect to your WiFi, it will only be one WiFi name and that's the WiFi name for all of your Linksys products.
42:00
Speaker 1
All right, it says set up Wi-Fi, I'm it says pick something memorable and secure. Well, they on the node, it says Velop setup B10. Do I face, my own choice. [silence]
43:00
Speaker 2
Yeah, it's WiFi name, not the name of your nodes, not the name of your nodes. It's Wi-Fi name, the one you connect to, to access internet. Remember? Yes. You have to create a new Wi-Fi name, just create a new Wi-Fi name.
43:00
Speaker 1
Can I call it? Can I call it Audition? A-D-I-T-I-O-M. Okay. Okay. And then it says Wi-Fi password. Well, is that the Wi-Fi password? Is that the same one on the node? Or is it the same one for my router?
44:00
Speaker 2
Yes, yes, whatever you choose. It's your own discussion. Now you create your Wi-Fi password. It should be C.N. Case sensitive. No. As I've mentioned you have to create new Wi-Fi name, new Wi-Fi password. So it will not be the same. Because you're creating a new Wi-Fi name and a new Wi-Fi password. So create
44:00
Speaker 1
Okay. Now, now, will both of these, will both of these, uh, will all six of these have a unique Wi-Fi name and a unique password? [silence] All right, I'm still... [silence]
45:00
Speaker 2
something that you could not forget. And make sure it has numbers and letters and special characters so that your Wi-Fi password is secure and protected. No, as I've mentioned, your Wi-Fi name and Wi-Fi password is only one. It is the one that your parent node, your child nodes are going to use. All of your node extenders are all connected to that one Wi-Fi name and one Wi-Fi password. It's all one SSID.
45:00
Speaker 1
I'm still struggling to figure out. Yeah. You know, I admire your patience. I, I'm very grateful for it. I really am. So, if, if I have, if I put down a Wi-Fi name, is this, where is this, all this is connecting to the Linksys parent unit?
46:00
Speaker 2
So just create or just follow the instruction. Do not over think. If it say create a WiFi name, create. If it say create a WiFi password, create. So do not just uh over think uh other because Yeah. So, yeah. So, um parent node. And yeah, and to all your nodes that will be added, because once we add your nodes or extenders, they are all using the same WiFi name and password. [ silence]
46:00
Speaker 1
So, if I, if my Wi-Fi name is, okay, if my Wi-Fi name.
47:00
Speaker 2
So if your Wi-Fi name is Judette your name, then your node one, your node two, your node three, all all of them will have the same Wi-Fi name, Judette your name. So your devices, once they're connected to your Wi-Fi name, your name Judette, then they will all be connected to your parent node, to your child node, to your extender because you're all using one.
47:00
Speaker 1
Okay, so I now have, I have my Wi-Fi name of jugged, okay? So my Wi-Fi password and my Wi-Fi name are going to be the same for all of the, all right. All right. All right, hold on. [silence]
48:00
Speaker 2
Yes. Yes, because it's a mesh system and mesh means all of your nodes are connected. They are all using one the same wi-fi name and password. So wherever you are in your place, whether you are near to node one if you're upstairs and there's a node one there or if you're downstairs and there's a node two there, you can still connect and access your internet because you're using one wi-fi name. [silence]
48:00
Speaker 1
[silence] [silence] All right. So here we go. Let me ask you this. If I put down my Wi-Fi name Judith 12028 and my Wi-Fi password as NACLH20 and an exclamation point. It will go for all of them. Is that going to work? Will that work? thank you for your patience. All right. I'm going to do that. All right, next. Okay, privacy slash. Okay, so I have to go back to they ask me to log in. Email address.
49:00
Speaker 2
Uh-huh. Hmm. Yeah, just follow the next guide on the app. Once you've created your wifi name and password.
49:00
Speaker 1
[silence] I think I have an account. It's been several years since I set this up. Yes. Okay, I'm using my what was my password? Hence one second. Okay, my password for my account.
50:00
Speaker 2
No, you can select router password, but if you already have an account, you can log in using the email address. okay then, So you can log in using your account, if you still remember your email address and password, then log in.
50:00
Speaker 1
and log in. See if it still works. All right, they want me to reset my password. Okay. It's not the router password. It's my email address. It's the password I created a long time ago. I have no problem to reset my password.
51:00
Speaker 2
what password is that is it your password for your email address or the router password so maybe the password you type in is incorrect that's why it's asking you to reset [silence]
51:00
Speaker 1
[silence] Okay, so I just put down that I forgot my password. Okay. Okay, I forgot my password. Put in my email address, reset password. Okay, so come on.
52:00
Speaker 2
Okay, then just follow what the app says. Yes.
52:00
Speaker 1
Hold on the- my- my screen expired. Okay, okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay, it doesn't work. uh uh I don't know why crong doesn't want to do what it's supposed to be doing. Just one one one okay. Password reset. Okay. Okay. Okay, enter my new password.
53:00
Speaker 2
[silence] Okay, uh, we're taking too long adding your nodes using your Linksys app. Let's just use the simple method to add your nodes, is that alright? Let's forego the app. Okay, that's good. [silence]
54:00
Speaker 1
10 characters. Okay. You want a capital letter. Okay. Okay.
55:00
Speaker 2
Yes, then characters should be composed of numbers and letters and a special character. And make sure no one is repeated. So if you already have a letter a, you should now type another a. And one of the letters should be capital or big letters, in big letter. One of the letters should be in capital. The rest can be small letters. Oh, just one of the letters should be in capital or in big.
55:00
Speaker 1
Hold on. I got to start over. I think I got it. I just have to. OK. Aha! They accepted that one.
56:00
Speaker 2
The app will tell you if you have created the correct Wi-Fi password. [silence] Okay, that's good. Then the app should proceed to the next step.
56:00
Speaker 1
Okay. In the next few minutes, we'll look over your settings. If we have to make changes, we'll restart your router. Okay. Please? [silence]
57:00
Speaker 2
Just click next, proceed.
57:00
Speaker 1
Okay. So I popped a new password in here. I'll log in. Linking to your account. This could take up to a minute. Creating login access. Your account is linked. Configuring your Wi-Fi network.
58:00
Speaker 2
Okay, that's good. We're progressing now. So just,
58:00
Speaker 1
OK, this could take up to a minute. Now, if I understand what's happening, is, my nodes will be linked to my parent and my parent is plugged in to parent to router. And I have to do this for the other five. Okay. Now, let's connect to your new Wi-Fi. [silence]
59:00
Speaker 2
Wait for the configuration to proceed. Yes?
59:00
Speaker 1
go to your phone settings and select your new Wi-Fi. and they have this here, which is "Judith One two zero two EX." Oh, Christ. Okay, then it says, once connected, return to this app and tap Next. Okay, I'm gonna do that right now. Good. You're connected, my name. You've connected and you've logged in. Is this right number? I see my router name. [silence] existed my [silence] Canada Plane.
60:00
Speaker 2
Okay. So, connect your phone, settings to your new wifi name. Yes, you need to go to your phone settings, go to your phone settings, and then connect to the wifi name. If you can see the new wifi name you created, you connect to that. Look for the wifi name, the one you created on the app, the one you created, the new wifi name you created for. [silence]
60:00
Speaker 1
Oh, the one I created? Okay, I see that. [silence] Okay, the new one. Okay. Hopefully. All right. I'm going to. It looks like it's working. Yes. It says I'm connected. Yes. Go back to my app. Okay. Blinds is.
61:00
Speaker 2
Yes. Connect to that and then type in the Wi-Fi password. The one you also created the Wi-Fi password. Yes. So, you're connected now. Okay. Now go back to your app. And then proceed with the next steps.
61:00
Speaker 1
next it says please wait The light on the node is still red. We're looking for your child node. Please keep your phone in the setup area. This could take up to a minute. [silence] Oh. The red is blinking. Yeah, child node blinking.
62:00
Speaker 2
Dan? Will just wait. Just click next. So, it should be standing for your child node. Once your parent node detected your child node, your child node should start blinking. Yes. That's good. So, let's just wait basically, your child node slide should turn solid.
62:00
Speaker 1
Well, it just says looking for your child nodes. And this could take up to a minute. [silence] Okay, four to six minutes per child nodes.
63:00
Speaker 2
Blue or solid green? And the app will tell you that the node is added. Okay, so right, so you just have to wait patiently because once the node is added, the app will tell you that the node was successfully added. Okay? Per node. It means it's still trying to connect with your parent node. Once it's connected or added to your parent node, it
63:00
Speaker 1
Okay. Okay. What color will it be? Is it blue? [silence] Well, it's still blinking at me.
64:00
Speaker 2
if it's midnight or solid blue, and it means it's successfully added to your parent node, yes, because the adding of a node will take four to six minutes? and it's not yet six minutes, so we have to wait for it.
64:00
Speaker 1
thank you I will I'll work a lot [silence]
65:00
Speaker 2
Have to wait, patiently, okay? [silence]
65:00
Speaker 1
Oh, it's, it's now looking green. Oh, oh, want a mighty-seal?
66:00
Speaker 2
All right. That's good. It means it's successfully configured and added to your parent node.
66:00
Speaker 1
Okay, hold on a sec. It's sort of a, it's not a bright green, it's just a solid blue green. Okay, so okay, your network. O. Okay. So this is called this is child node one, is what they're calling it. That sign that works. I'm going to have to add more nodes, but not at this moment. Do I click next now or just stop? [silence]
67:00
Speaker 2
So you can proceed to your app. Click next. Okay that's fine. Uh so long it's it's not a red color. So a blue or green that means your your child node is added to your parent node. So on your app, it will say to add more nodes or yes. Uh you you can uh
67:00
Speaker 1
Well, I can't get to the other, so I'll have to have my son go by and find them. alright, but I have your instructions here. alright, Yes, I should be. I should be ready. It says Judith 120028 is ready. Yeah. dashboard. Yes, go to dashboard.
68:00
Speaker 2
click on, add more, nodes if you want to add the others. Yes. So, you can just finish that. You can uh just finish that and just go back. Uh, open the up again, once you've gathered all the other notes. Okay. Yeah, and the up has an instruction. you just follow the app instruction to add a node, okay? Right, so uh, so you can Okay. So, go to the dashboard. And you will see your dashboard how many nodes are connected
68:00
Speaker 1
get notified of connectivity issues. You know, allow. make your home more secure. No, I don't want to do that right now. Okay. Oh, this is my dashboard, okay? Yeah, it's a phone and... I have a... Oh, that's Robinson phone. Look. At the top of the app, there is... I see three lines, Judith 1208.
69:00
Speaker 2
Hello? Okay, that's fine. You see your Wi-Fi name, it says it's connected and online and you will see two nodes are also connected and online. Mhm. Now I want, now I want, okay, right. I want you to check at the top of the app, there's three horizontal lines. Do you see that? Okay, click on that. Click on the three horizontal lines, there.
69:00
Speaker 1
Okay, three lines, okay? Alright. Okay. Okay. Okay, so, linked this app and I'm going to the dashboard. And then, what was the next thing I did? Um Okay, dashboard, three horizontal lines and then I clicked. Okay.
70:00
Speaker 2
All right, Once you click that, it will show you some selections or options, device, Wi-Fi settings. All right, and if you scroll below, there is set up a new product. Go to the menu icon, the three horizontal lines.
70:00
Speaker 1
Oh, set up a new product. Okay. Okay. Add a node. Okay. Okay. Sure. Solve a problem.
71:00
Speaker 2
and do you see, the set up a new product. Right, that's why I need you to tap on the menu icon and under menu icon you will see the set up a new product. Yes, that is, once you click that, it will say add a new node. So that's yes, so that's how you add a node. So, once you have the time to bring your all the other nodes to your parent node. Once you've done resetting them, just follow that step, okay, to add a node.
71:00
Speaker 1
Okay. All right, now I, yes! Yeah. Okay, this is wonderful, you've done a great job. Of, uh, Well, this is wonderful. I, you know, I, I do appreciate what did you tell me your name was again? Say it, say it, spell it for me. B as in Baker. Y as in yellow. N as in [silence]
72:00
Speaker 2
All right. So, everything's good now. Judith. You know now how to add a node, okay? It's just one tab on your link sys app. Okay? Yeah, you also did a great job following the instructions and adding or setting up your router. Linksys router. So, uh, it's ICS. ICS, A, A, Y, S. A. No, it's A as in Apple.
72:00
Speaker 1
Okay, A is in apple. And give me the last letter, Adam. A, Y, N is in Nancy. I didn't... What is the letter after Y? A Apple. A is in apple. Y is in yellow. F is in Frank.
73:00
Speaker 2
is in yellow, S as in sand. is in yellow, S as in sand. is in yellow, S as in sand. It's [silence] S for sand. [silence] S. S as in Sam. S as in Sun, Star Vieira, Sun as Yeah, thanks. Yeah, you're welcome, Judith. You're welcome. It's my pleasure to assist you. Yeah. Yeah. Yeah. All right, Judith, I'll provide you your ticket number so that in case you have problem again with your router, you can always call us back for assistance, okay? Okay. You're welcome. Uh, take note. Yes, Judith. Take this ticket number. Yeah, uh, you have to take note of this so that if you call us, you just provide this ticket number.
73:00
Speaker 1
ticket number for me? Oh, ticket number, sorry. Okay. All right. All right. This is, this, wait a minute, wait a minute. You, you have to say, I got the 10. What was the next letter? Um, R. R, L L as in lion. Okay. 10. L. L as in lion. T T. T as in Thomas. So we have 10L as in lion, T as in Thomas. [silence]
75:00
Speaker 2
your ticket number. Yes. Your ticket number is L. For lion. T. It's the first letter is L. L for lion. L as in lion. The second letter, Oh, T for Thomas.
75:00
Speaker 1
m as in Nancy, okay, L as in Lion, T as in Thomas. Okay, is there any way you could send me this case number in an email? [silence] Oh. Thank you. [silence] All right. You've been absolutely wonderful. I am so sorry that I do not hear very well.
76:00
Speaker 2
No.L for lion.L.T.okay, and then S for sun. All right. Yeah, that's fine. I will send you the ticket number and also I will send you the guide on how to add your other nodes, all right? So if you have any issues, you can read the guide, okay? [silence] [silence] [silence] [silence] [silence] No, it's fine. I can't understand, you have a hearing problem. So thank you for calling Linksys today.
76:00
Speaker 1
Good day. Have a wonderful day. Bye-bye. Bye-bye. [silence]
77:00
Speaker 2
ut Utah, and I want to wonderful day. Bye.
77:00