Speaker 2
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00:00
Speaker 1
Sure. I'm trying to figure out whether or not my um Vellep mesh uh unit is bad. And um I'm just wondering if you can, like, tell me what I'm doing, and maybe it's operator error, not a hardware error. It's an MX 4200. No matter how many times I uh sort of plug this in and, you know, reset my... this is the the baby unit or the slave unit. Go upstairs to where my router is, boot all that, come down, restart this. I always end up with a red light on top of [silence].
01:00
Speaker 2
Oh I see uh my notes here what's the model number of your laptop mx4200 okay um what seems to be the uh concern or problem with your mx uh 4200 uh here
01:00
Speaker 1
[silence] This slave unit. I have a blue light on top of my main unit. Uh I might have not intentionally, oh, you mean push the reset button? Is that what you mean? Yes. I have. Oh, just for like, you know, like a quick half second. Am I supposed to hold it for a while? Okay, and I have a question for you. I have a question. Before I do that, the the the Ethernet cable coming from my main unit, do I plug that into the Internet or Ethernet connector on the slave unit?
02:00
Speaker 2
oh, okay. did you try to reset the node, sir? yes. have you tried that one? like, for how long? how long, sir? yes. you actually need to press and hold it here for a proper reset at least 15 seconds. and anyways. uh, you mentioned yes, yes, sir.
02:00
Speaker 1
It should be on the internet, I and internet port. Even the free, even the slave unit. Internet Internet on the slave. Excuse me, internet. I'm sorry. Yes, hold on. I know you've been trying to ask me that. My apologies. Serial number is 38 U-10 M3-C-A-10-8-6-9.
03:00
Speaker 2
Oh, okay. You have it wired. It should be on Internet sure, Internet port. In, yes. Yes, I answer. hub [silence] Ethernet uh, ethernet sure on uh the main uh internet on the slave. Ethernet to Internet. Ethernet. Yes. Yes, sure. Anyways, sir, may I have the serial number of that note please? 10869 and I may know sir who's your internet provider sir?
03:00
Speaker 1
My internet provider is Verizon. I'm sorry, what was that? I think about four years. I'm guessing. I don't remember exactly. No, what happened was we've done some construction on our house and I went to configure my then my network. My network is all cabled. It's not through, um, through Wi-Fi. Okay? So I, you know, I ran some new cables and at first I was thinking maybe my cables are bad, you know, maybe I have bad g [silence]
04:00
Speaker 2
Yes, sir. Verizon, okay, Milo, am I know sir how long have you been using this uh, nodes. Yes, sir. How long have you been using this devices this nodes. Okay. Okay. Four years. I uh, yeah. Actually, yes, sir. It shows here that you've been using this this four years. Okay. How did you try to add it to your networks or did you move it closer to your main uh main router. [silence] Mhm. [silence]
04:00
Speaker 1
Cables because I moved this route or this node this this baby unit if you will slave unit I call it to a different location in the house ran a cable to it plugged it in went upstairs reset the main unit came down reset this unit that's not true didn't reset using the reset button actually just pulled the power out and waited about 15 seconds and then powered it back in and then no matter what sequence I did that in I went back and forth about three times doing the slave first and then the master unit and then the master unit first and the slave unit and every time I end up with the red light on the top of the slave unit so then I took my phone and I have this adapter to allow me to plug an internet cable directly into my or an ethernet cable I'm sorry, directly into my telephone and or my And my cell phone is getting a fine connection and good speed from the master unit. So I know it's not the cable. I know I'm getting a connection to the end of this cable, but when I plug this table into the Linksys node. The Linksys node always goes red. That makes sense. Add it back to my network. Um, when you say move it closer, even though it's connected.
05:00
Speaker 2
Yes, sir. Actually, sir, I believe this node totally got disconnected to your network when you did the changes or the, when you just disconnect this one to your network. So, the best thing that you can do for this one, sir, is to move it closer to your parent node and add it back to your network. Yes, yes, sir.
06:00
Speaker 1
via ethernet cable? And and I'm Go ahead. No, no, go ahead. I'm sorry. Go ahead. Okay. So basically I have to go bring this unit up to near the master unit, put a
07:00
Speaker 2
yes sir unfortunately for adding this back to your network it should be at least uh I I'm sorry it should be not more than one meter away from the parent node three feet two feet away from the parent node and there's actually three ways sir of yes sir yes sir there's actually three ways sir of adding this to your network we do have a five press which is the fastest way the latest app and the user interface so once it's already close to your parent's node you have to do a hard reset hard reset means you have to press and hold the reset button for 15 s then you can go ahead and add this to the network using uh this three ways you just need to choose one sir
07:00
Speaker 1
Perfect. That'd be great. Yes, thank you so much. Sure. My first name is Thomas. My last name is Yannes. Okay. And my email address is TMY231@comcast.net. I should be in your database. [silence] Yeah, I cannot get that makes sense. It's a new cell phone number. But anyway, nothing's working today. Okay.
08:00
Speaker 2
OK. comcast that's for 609-508-355 but I was not able to pull up any information anyways oh okay I see I see OK got it so sir I'll send you the guide sir for you to follow um on how you can add this back to your network just make sure to that before you do the step make sure that this node is less than a meter away from the parent node and you already did the reset
09:00
Speaker 1
I have one question for you before you go. So anytime I disconnect a slave node or baby node, it's possible that I need to reset it to get it to work again? Like, I just can't like move it around and plug it back in and expect it to work. I might have to reset it. Yeah.
10:00
Speaker 2
[silence] Yes. [silence] All right, we'll give it a minute. Actually, no, sir. First trouble shooting that we can do for this one, if it got disconnected, you just need to reboot this node. Reboot means you have to turn it off for maybe a minute and then turn it back on. [silence] And that same place where it is, if it's still not working, sir, then you can move it closer to the parent node and just reboot the same thing. so turn off for a minute and then turn it back on. If last trouble shooting, sir, if in the case it stays solid red, sir, after after the reboot that you did, then it's time for you. uh- you're welcome sir. You can call us back if you need for this- since just provide your email address, sir. K? Oh. But, by the way, sir, uh, best suggestion that I can give for this one. Uh, try adding this node via 5Press. That's the fastest way sir and easy way to set up or add a node. 5P Yes, sir. Yes. anyways, I have lai-I labeled it so that you'll know which one is for the 5Press, which one is for the app. Thank you so much for your time, sir, and have a good day, sir. Please stay safe. Your. Thank you, sir. bye bye.
10:00