Speaker 1
Actually, Yeah, hi. My name is [speaker name]. I have a Linksys mesh network system at home. My main primary node is connected to the internet, which is working fine, it has a solid light. But however, the other nodes, they're not getting connected to the [silence]
00:00
Speaker 2
[silence] Welcome to Linksys support. To ensure quality service, your call may be monitored. [silence] For in warranty products, our support team is available to help with performance and hardware issues. [silence] Register your product by visiting register.linksys.com. [silence] Please have your device serial number ready. [silence] For assistance, press 1 now. [silence] For out of warranty products, please have your device serial number and contact information ready. [silence] If unavailable, kindly call back later. [silence] For out of warranty products, paid support option may be available depending on the issue. [silence] Hi, thank you for calling Linksys. This is Joy. How can I help you today?
00:00
Speaker 1
Primary node. I have the primary node is MX6200 and even the chain node is MX6200 and I have one more chain node which is an old one okay. I think the chain node is this this here is MX4200. Okay. MX6200 the node light is I don't know why it is blinking white. It says it's blinking white. The other one I have turned it off. It says it's white white. Yes.
01:00
Speaker 2
and you have the MX six 200 how many notes do you have in total for the system? mm-hmm. Okay, I see and what's the light of that node? Okay but the main node is solid wide.
01:00
Speaker 1
I. I tried to reset it completely. and then I was I was trying to uh I i got it to a solid Y solid red and then I tried connecting uh to I tried adding it to the to the app. I did I did all I did all whatever I can but I did not work out. now come again, come again. what is it you're saying? which is not supported. uh huh
02:00
Speaker 2
Okay, I see. So trouble shooting steps have you done so far when trying to reconnect the child nodes? Okay, I see. So regarding with the app sir, is setting up and adding of child node is no longer supported? So we can add them using a different method instead. So if you want to re-add them, huh? um, yes, on the linksys app for the new um update, the adding and the setup process is no longer supported on the app, so, but you can still add the child [Silence]
02:00
Speaker 1
Okay. Okay. Okay. So what is the-, yeah. Yeah, yeah, yeah, help me with the process. I mean, like, you want me to unplug the chain node or what is it that you want me to do it? Because it's in it's in uh blinking white now? [silence] Yeah. I have unplugged it. Okay. There's no power on it. And now I'm trying to plug in back. And it is next to the-, next to the climing node. Yes. Now I need to add, I need, I need to add both the 6200 and 4200. Uh, and I'm going to
03:00
Speaker 2
So you can always just go on, yeah, okay. Euthanize. So kind and unplug them and make sure they are plugged in right next to the main node or at least 2 to 3 feet apart from it. Okay. How many nodes do you want to read? And only one? Okay, I see.
03:00
Speaker 1
I want to work one node at a time. I mean like I have completely disconnected 4200. I have kept that aside. So I want to connect the 6200 first. No, no, no. It's now blinking blue. Scott the blinky blue solid blue solid blue and I mean the process which I tried right after kicking to solid blue on the primary node I on the reset button I have hit it like five times like five seconds but even I tried that method and it did not work out no I did not try the pair button. okay now it's the blue button.
04:00
Speaker 2
Your blue. Yeah. Just wait for it. Let me know if it will turn to solid red, solid red, or yeah, solid blue after the blinking. Yeah. Have you tried the pair button, the big one at the middle. Okay. Let's try that one instead to add the child mode.
05:00
Speaker 1
sleeping red. I don't know why it is blinking red. Okay. Okay. It's gone. I'll leave the I have reset it I guess. The light has turned off and I have left the reset button. [silence]
06:00
Speaker 2
Okay, kindly reset it first. Yeah, reset it first. Just press and hold the reset button of the child Node until the light will turn off. then release. Okay.
06:00
Speaker 1
It's still blinking, no? [silence] It's still blinking blue.
07:00
Speaker 2
That means it will turn to solid glue. Okay. and gave as a secret.
07:00
Speaker 1
Okay. Now it's a solid blue. Okay, yeah. It's not blinking on the main, not it's blinking white. tail not is now blinking blue.
08:00
Speaker 2
and then you press the pair button on the main node, the big one, just for one second. Okay. Then observe the light of the child node.
08:00
Speaker 1
Okay. And should I be doing the same with the MX4200 also? It's blinking white on the tail node now, so I think it's time to make a connection. Even even the previous it was blinking white and then it did not go to any other next step. uh still blinking. white. And uh the same with the with the primary uh the primary not the uh I'm interested with the parents. Not. This This was the same previously also I'm like they They were just both talking to each other but they did not get connected.
09:00
Speaker 2
Okay, yeah. Yep, it's still trying to connect. Let's just give it another 1 minute. Just give it 1 minute and if that one's still go solid white, we'll do a sequence reboot for main node and child node.
11:00
Speaker 1
Now what is the sequence we put? I mean like, how does that helps and how does that's being done? Awesome. That's cool. Parent node is turning to the... [silence]
12:00
Speaker 2
um, yeah, like, you need to turn off both the child node and the parent node at the same time, then you turn on the parent node first, wait for it to go online, and then, after that, you can now turn on the child node.
12:00
Speaker 1
Hello. I don't know why. And still blinking. Yeah, the parent node is a solid white and that trail note is still blinking. You want me to recommend them both because it's a still blinking. White and even previously it was the same. Case. You want to recommend them both? Okay, so you want me to unplug them both. Okay, which I'm doing it now. Okay. Okay. And now I'm going to push the primary mode. I'm like the parent node. I want to turn this on. Okay. I'm going to turn it on now. Yeah, I did that. Okay, yeah.
13:00
Speaker 2
Oh, what's the light? OK. OK. Yes. Yeah. uh, OK. And make sure it will turn solid white before you turn on the power. [silence].
13:00
Speaker 1
It's all it ready now. [silence] Please mitigate it turned white and now it's again red. Sorry, Bret.
15:00
Speaker 2
Okay, just wait for it to turn solid white. Yeah, it will go back to white. Yeah. The main node will go back to white eventually. Just give it a minute.
15:00
Speaker 1
Yeah the pair node is in solid uh white and that's the chain node is blinking in blue. No, I did not, I did not do that. You want me to try doing that? Then I have to find a land paper. Okay, okay, let's do. Let's try this, if not, I I'll, I'll then find a land cable, yeah.
17:00
Speaker 2
okay so trying to reboot have you also tried to add it like as a wired child node first and then just disconnect the ethernet cable that to go to yeah if this one will not work
17:00
Speaker 1
it's blinking red on the red and it's you it's a solid white now it's a solid white
19:00
Speaker 2
Okay. Just give it a minute. Um. If it's blinking red, it's trying to connect. Just give it like a minute or so.
19:00
Speaker 1
Yeah, finally. Yeah. Uh, let me try with that other one uh MX 4200 also. And before that give me a minute. I'll I'll re re-locate this thing. I'll re-locate the mouth. Okay, give me a minute. I have replaced the signal node and it's in it's it's in blinking blue. I'm waiting that to turn white so that I I'll try on the other one. uh okay. yeah like if you don't mind just maybe another minute and we'll see we'll try to connect the other cable.
20:00
Speaker 2
Okay. It will take some time, like earlier, too, for it to reconnect. Chersher. Mhm. [silence]
22:00
Speaker 1
Yeah, it's a solid white. Now, let's work on the other one, uh MS, MX 4200. I don't know why, I mean, like I keep having this problem whenever, whenever I lose power or whenever I lose internet or internet from my provider, all the chain nodes, they just get disconnected. I'm not sure why it actually happens and like I'm, I'm having like that, that really a painful thing to connect all these chain nodes together, make them to talk each other. It's, it's really difficult. Is that a common issue or is there anything that I can do to fix this? Yeah, got it. Yeah. Yeah, I mean, before calling you, I have called, I mean, like I tried everything of my knowledge, but it did not work out. Okay, now on MX4200, it's purple. What is that you want me to do? Yes, it's right next to the main load.
23:00
Speaker 2
yes, uh, yeah, especially like if you have property outage or Internet outage, sometimes the nodes having a hard, um hard time trying to reconnect to the parent node. That's why, um they stay blinking right or they will disconnect completely. So you can just try to like plug them in near to the main node and then sometimes they will reconnect. But if they won't really reconnect then you just that's the time you need to reset and re-add them. uh you can also do the sequence reboot. um it's right next to the main node. okay. so if it's solid purple, that means it's ready for a setup. So you can now press the the pair button.
24:00
Speaker 1
on the main node, right? Okay. Just one, right? We don't have to touch the whole phone. Okay. Yeah, I have it first and it's blinking white. Eventually it's going to talk to the chain dash right at 4200? Is that what's going to happen? [silence] uh, it's a solid blue on the, the parent node, and let me check on the, the node. Channel node is still purple. solid purple. again, so the file plus on the primary node, right, on, on the primary, nor, I should be doing five presses on the reset button. Okay, one, two, three, four, five, so it is already solid white, but now it's, it's, blinking white. and the chain node is still in purple. I don't know why it's still solid purple.
25:00
Speaker 2
[silence] OK. If the Perry button will not work on that child note, use the five press method on the reset button. Yeah, on the reset button, yep. [silence] Wait for the turn solid white first before you do that. [silence] OK.
26:00
Speaker 1
You know, why it immediately turns into solid white on the primary node? The channel node is still in solid purple. Okay. Solid red now. It's turning turned off. I'm leaving the power button. Give me one second.I have to pick another call. Give me one second. [silence]
27:00
Speaker 2
about the child node is it blinking can you reset the child node again just press and hold the reset button until the light will turn off then release thank you
27:00
Speaker 1
Yeah, it's it's turning off now and it's turning blinking blue. [silence] Okay, it's starting.
28:00
Speaker 2
and let's just wait for it to turn solid purple again. [silence]
28:00
Speaker 1
Purple now. And you want me to? Oh, you want me to do the pair button first? Okay, let me do the pair button. Yeah, I did. Yeah, I did press and it's blinking white now. Okay. It's blinking. I don't know why it clicked something clicking yellow and now it has become the solid white again. It's solid white again. It is still in solid purpose.
29:00
Speaker 2
okay can they do the pair yeah the pair button first Is it blinking? of How about the child node? If it's solid purple then um do the five press again on the main node reset on that child node how far is it from the main node sir?
29:00
Speaker 1
and uh you want me to try that uh connection thing right I mean like the pairing button both let me hit the pairing button okay I hit and then I have left the pairing button okay and now it's blinking white on the main node and the child node is not responding I don't know why it I think it don't want to talk with this node and um somehow the parent node is turning to be uh I don't know why it is it is like I turn it into red and then it's turned into solid white like the child node is not responding at all
32:00
Speaker 2
Is that one still working? We can try to do the hard wire connection first. We will add it as a wired Jug seconds and then.
32:00
Speaker 1
Okay. Okay, yeah, let me do that. I have a LAN cable handy with me. What I'll do is like, all you want me to do is just connect the primary unit on the trade knob to the cable, right? Okay, I'm doing it. Uh, for the Private Press. Okay. On the Reset button, look. One, two, three, four, five. Yeah, I did that.
33:00
Speaker 2
I need an orbit or two from the child node and to any one from part of them.
33:00
Speaker 1
No, it's the chair is not still not responding
34:00
Speaker 2
And if this problem was still occur, um, I suggest you try to like reset and reconfigure the nodes and then swap your two MX 6200 just to isolate the issue if there's something wrong with the parent node also. Is, yeah if the child node keeps on disconnecting like that, that would be like your last option if the issue was still persists, but yeah, you can still seek to call stats, but if, do you have like a computer with you sir that we can, um, use to access the web interface? If this one won't work, then the web interface is the next step for us to add it. Okay. Thank you. Okay. You're welcome. Have a good day. Just repeat the calendars last. [silence]
34:00