Speaker 1
Sorry, Charles, excuse me, my name is Steve, and I have the Linksys. Powers are quite old, but I was using them.
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksyst.com. Please have your device serial number ready. For assistance, press 1 now. For out of warranty products, paid support may be available. Please have your devices serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. Thank you for calling Linksys. My name is Gerald, you gonna help?
00:00
Speaker 1
Uh with the Bright speed router, modem unit and a few days ago, basically everything quit working. And so I unplugged the Linksys and then took my ethernet cable, uh, and just run it straight out of the, uh, Bright speed modem router, uh, into my junction box and now everything is working again. Uh, so something went wrong with the little tower, but I also have, which I've never installed, the, uh, 6E pro 6E units and, uh, and I'm what I'm wanting to do is basically get some type of Wi-Fi extender to my upstairs area because the Bright speed, uh, modem router does great for downstairs, but Upstairs, it doesn't reach far enough, and I've got a Ring system camera outside and it's not functioning properly due to the Wi-Fi signal strength. So I'm wondering could I use the Linksys system Pro6E as a Wi-Fi extender? I have it. Model number... Would that be the name? Like Linksys setup D17. I've got a recovery key, I've got a Mac number, a serial number, and a WPS number.
01:00
Speaker 2
I am planning to get data in Amazon only, right have it. Oh, 60. What is the model number up your link? The main mesh noise. No.
02:00
Speaker 1
That's, Well, I, I want to know, can I use it as an extender? The, the main router is a, is supplied by Bright, Bright speed or Century Link, whichever you want to call them. Well, I've got this Pro E E6 and then I've got these old towers, their model numbers are, let's see here, they're R Link.
03:00
Speaker 2
Is that the main router or the extender, you're talking about? Okay, then I'm confused. So how many link systems rather do you have total?
03:00
Speaker 1
their model number uh w h W03. And I have two of those. And that's what I was using before. I had one of those towers upstairs, and one downstairs. I had the ethernet cable running, I had the ethernet cable running into the tower downstairs, and then back out of that tower into my main hub. And then upstairs, I was using the second tower which I set up wirelessly with the first tower. And that was working great. But for some reason, the towers quit working. well, a pro-E, sick out of the box and thought, well, maybe it's a new unit, maybe I could use it as a extender for upstairs. Right. Right. That's what I'd like to do. Uh, either one, but I, I can make it wired. [silence]
04:00
Speaker 2
got it so let me make sure that I understand it so you got WHW03 you got two of those but you're not using them anymore and now you got the MR7500 and you're planning to use that as an extender to your BRIDGE speed router right how do you plan to make that as an extender is it going to be wired or wireless and I need to know actually let me just inform you that this MR7500 this cannot be an extender to your
05:00
Speaker 1
[silence] Yeah, because I've got so many different units that are running by Wi-Fi I don't want to and and my uh my network, my N network. I don't want to change the name uh because I got to change all those passwords and everything. So I don't really want to do that. So would I be better off just to buy a Wi-Fi extender?
06:00
Speaker 2
But you can connect this by a cable to your Bright speed router. The only difference is that this will have its own Wi-Fi name broadcast, broadcast in your network list. And then, you'll have to manually connect to that Wi-Fi. You'll also have another network which your main network, your Bright Speed network. So basically, you're gonna have two networks showing in your network list and you need to choose which one you want to connect your devices. It's gonna be the same.
06:00
Speaker 1
Okay. OK. Okay. So, I can use his MR 75 as a router or is it a modem, which would it be considered a router and is and can it have the same name as the Bright Speed, modem router?
07:00
Speaker 2
An extender will have a different wireless name because it's an extender. It's not a mesh. The mesh will have the same name, same password working, the same network. And the extender node will act as an extender only, not a router. But this is a router and even if you get an extender, it will be the same outcome. It's a- a router. Yeah, a router. Just think as a router.
07:00
Speaker 1
Yeah, I understand. Yeah, exactly. Okay. And, and so where would this, if I do this, where would this MR 75 reside? Would it be downstairs or would it be upstairs being wired? Right. Okay. So I can put it upstairs, or and then it would just have a different name, and I could have a.
08:00
Speaker 2
How will you know the difference? Because it's gonna be the it's gonna have the same name, same password, so you'll you're not able to know which one is which. How will you identify them? you. So, no you you you can connect it wired but not wireless but to where it resides, it's up to you. Put it to where you need it. So, if you need it upstairs, put it upstairs but it's gonna be wired connected to the your internet source. The only option you you have.
08:00
Speaker 1
have the same password but a different name right okay all right so can you help me do that echo ec o zero three five two zero three five pe zero three five like that first name is steve last name is hendrix.
09:00
Speaker 2
Correct. Well sure I. I can like. Give me the serial number first. [silence] what is your first first name and last name? [silence] 5 showing that you. the
09:00
Speaker 2
a you phone number in case we get cut up I can call back with this number? [silence] What is your email address? Okay, so that again is B as in boy F as in Friday your last name at hotmail.com right? OG as in George and what was the second there? Uh, [silence] I got it. Thank you. Okay, thank you. So when I check the the serial number here, it's showing that your MR 7500 is out of warranty. And you said you
10:00
Speaker 1
I do not, I've never used it, I'm just now, no, I'm just now getting it out of the box, but I don't have the receipt. Yeah, I'm fine. Yeah, I'm okay with it. Yeah, I'm okay with that. get everything out of the box here.
12:00
Speaker 2
you just got this on right do you have the receipt so I can update the warranty don't have the receipt huh okay understandable um unfortunately if if I'm going to assist you with this you will be charged fifteen dollars non-refundable since the device is out of warranty are you okay with that you're okay right I'm just making sure? huh okay one second All right. By the way, just to let you know, we do not store your card information, so I'm going to pause the recording. Okay? And also, just to make sure that you have a full understanding of what you're going to pay. This is one time. It's not monthly. Just one time. It's going to last [REDACTED_PAYMENT_DIGITS] minutes or 1 hour of troubleshooting. Okay? All right, I'm going to pause. recording now I'm gonna need to ask for your card details What is the card number? OK
12:00
Speaker 1
Okay. Card number. You ready? Okay. It's. Four one. one. eight. seven. zero. nine. eight. five. five. seven. eight. six. eight. eight. two. expiration. one. of. twenty. seven. uh. nine. three. four.
15:00
Speaker 2
I am. And the security code? Name of the card.
15:00
Speaker 1
Uh, name is, uh, G Steven S T V E N Hendrix. No, G is in George. And then Steven. G in a space. Yeah, G space Steven. Hendrix. All right. Mm. Hmm. Okay. Okay.
16:00
Speaker 2
name? Okay, so that's D as in David, and then your first name last name, correct? Oh, G as in George, okay. Is it all one word or G and a space? Even. And your last name. Thank you. I'm charging you $15 now. I'm going to resume the recording, okay? All right, doing it now. uh can do you have a spare ethernet cable that we can use Okay.
16:00
Speaker 1
Okay, I'm going to need to get underneath of that table. Well, there's one plugged into it and the one coming out of it goes into the Ethernet network and it comes out upstairs, so I can plug into the the Ethernet network upstairs, because that's where I was going to have this. say, will that work?
18:00
Speaker 2
okay, connect at the back of your Linksys router there are ports. One of the port is labeled internet. Plug in the cable to that internet port of your Linksys router. The other end of that cable should be connected to your Bright Speed router or modem.
18:00
Speaker 1
I said, I'm up upstairs, and there's an Ethernet outlet which is powered up. Can I plug it into that, or do I have to go back to the... modem router downstairs? Okay. All right. That's what I'm going to do. Go ahead and plug it in. Okay. Plug it into the router.
19:00
Speaker 2
I'm not sure what you were you said um okay, okay I mean, if that, if if, that, that, that, internet point is octic, then no need, we can plug it to that, I mean, the router, to that. yes Yes, the internet point of that.
19:00
Speaker 1
Okay. Okay. I'm gonna, I gotta put I gotta get power to it. I never got the power cord, hooked up to it. Hold on. Okay, I got a solid blue light, which I assume is just the power light. Yeah. Yeah. Okay.
20:00
Speaker 2
the router internet port. What is the light of the rather? the light in front. okay. yeah. it's booting up, so when it's ready, the light should be solid purple, pink or magenta and this is in your show setup.
20:00
Speaker 1
Okay, it's still flashing. I got an iPad, let me run downstairs to get it.
21:00
Speaker 2
okay. do you have a laptop we can use just in case or iPad? I mean, just in case we need a laptop. all right.
21:00
Speaker 1
Okay, the router is solid purple now, magenta, whatever you want to call that color.
22:00
Speaker 2
you got your iPad ready or open.
22:00
Speaker 1
Hold on a second. Okay. All right. All right. I got it to, uh, set up D 17. Connect to that. Okay, now what, what password. I used the password off the machine, off the router. Yeah, okay.
23:00
Speaker 2
Okay, go to your Wi-Fi settings find Wi-Fi settings. then look for the Wi-Fi aim linksys Set up. connect to that yeah. yeah, the yes. at the bottom of the unit there's a password use that
23:00
Speaker 1
Okay, I'm connecting. Got you. Okay, Yep, got it. [silence]
24:00
Speaker 2
Hi. Let's test if you have internet connection. Open a browser and try to go to any website. Any random website will do.
24:00
Speaker 1
Yeah, hold on. Well, I seen it, so when it's awful slow, let me try it again. Okay. Yes, it's, it's trying to load a page, but nothing's happening. Let me get out of this totally. It's, it's like I'm logged into Amazon and it brought up the page, but it won't do anything. It's like it's locked. Well, it's really slow. It's a, I think it'll be worth having it. Wowss. And I just logged into Facebook. And they always ask you for a password and a new email. is trying to look open what? Yes, I have Safari. Okay. My. router.
25:00
Speaker 2
open Safari browser. as my pen. open Safari browser or Google Chrome? which browser you have open right now? Okay. I'm gonna give you a number just that. no, but I'm gonna give you a web address and tap this web address to the URL bar, okay? type in my router.local. local. yeah. [silence]
27:00
Speaker 1
Okay, and it says download the Linksys app for setup. Click the image of what? Uh, well, what I've got an image of is the download from the Apple App Store or from Google Play. No. I see, I see an image, yeah, hold on, man. Let me try this one.
28:00
Speaker 2
enter. Click on the image of the phone, as the phones, see image on the phones right? on that screen. Do you still continue to link to Linksys Smart Wi-Fi?
28:00
Speaker 1
Okay, I've got a screen that come up now says sign in and access develop. Just asking for a password. DMIN Okay, and it's asking for a username. That'd be me or? N/n N A. Just close it. Not now. Okay. All right. [silence]
29:00
Speaker 2
statement to pause I need just uh just not now click that now click not now or just close it [silence]
29:00
Speaker 1
Now I've got a page, it's got network status, like four icons here of different device list, etc. It is. [silence] Oh yeah, okay. All right. Oh, [silence] So, it was an activity.
30:00
Speaker 2
Yeah. What is the network status? Is it connected with a two to Chart mark? OK. Scroll down all the way to the bottom to the bottom lower right corner of the screen, you will see a letter A, really small, but you can find it there. A. Now, go to the left-hand side under router settings, the first option is connectivity. Click that. Uh under connectivity the last tab, if you see a router setup or Belop setup, click that. the ID is your prepared Wi-Fi name and the password is your password like whatever password you want for it then click set up. No once you're done creating a Wi-Fi name and password.
30:00
Speaker 1
All right. Now do I click this button that says set up node or just oh okay? Set up node. Okay. Applying changes. Your router is applying the changes. Okay. Yeah. It's waiting.
33:00
Speaker 2
set up now. no, set up now. click that set up now. yes. [silence] continue.
33:00
Speaker 1
The router is not found. You're not connected to your router. Yes, it's flashing the purple. Okay.
34:00
Speaker 2
check the light of the router. it's probably restarting now and check if that's blinking or something. maybe maybe it's blue now. okay. so it's trying to configure the settings. so we need to wait. [silence]
34:00
Speaker 1
Okay, right now it's solid blue.[silence]
35:00
Speaker 2
Okay, go to your Wi-Fi settings and find the Wi-Fi name you created. Connect to that.
35:00
Speaker 1
It's telling me that my password that I'm putting in is incorrect. But I must have, when I was creating the password, I must have keyed it incorrectly, what I'm trying to put in now. How do I go back and reset the password? Hold on one second. [silence]
37:00
Speaker 2
are you not connected to the Wi-Fi that you created oh try try again because if you forgot the password the only option we we can do here unless you have a wired computer a computer that can be wired to your router we can retrieve the password but if you don't have we're gonna start from scratch
37:00
Speaker 1
okay. I want to let me and I've typed something incorrect. So I need to reset the password. I would have to go get it. My laptop. I can't do it on my laptop, I can do it. I've got I mean, my iPad. I've got a Dell laptop downstairs I can get and go get that. You want to get it. Hello? Yeah. Okay. Be right back.
39:00
Speaker 2
Do you have a computer that can be wired into the router directly? Yeah, let's do that. Okay. [silence]
39:00
Speaker 1
Okay. Okay. Just a minute. Let me get another cable.
41:00
Speaker 2
okay, connect your laptop to the router through Ethernet cable, that done?
41:00
Speaker 1
Okay. Uh, plug the Uh, Ethernet cable into the internet port or to one of the other four ports? Hello? I said, do you plug, plug this cable into the internet port or into the four other ports, the outlet ports? put it in, put it in one of the four. Okay.
42:00
Speaker 2
Oh, the four other ports, the Ethernet ports. the four other ports. yeah, any of those ports. Now open Google Chrome and go go back to myRouter.local.
42:00
Speaker 1
No. Hold on. I don't normally run Google Chrome, so I got to get the app up to be able to enter it. I do. Okay, it's open. And then, bye. All right, it's loading. Hold on. [silence]
44:00
Speaker 2
where you able to open it or not oh, what do you have there, a Microsoft Edge? yeah, let's open that, let's use that, [silence] type in my router dot local [silence] sorry, continue
44:00
Speaker 1
can't reach this page my router.local. took too long to respond okay [silence]
45:00
Speaker 2
to to long to respond, okay. One second. Give me a minute. I'm just going to check something here.
45:00
Speaker 1
Are you there? Yeah, the, the router is. Yeah, the, the router is blue again. Okay. [silence]
46:00
Speaker 2
yeah I'm here I'm here I'm just trying to fix my my headset and then yeah it means it's working it I mean it's already working it's just that you forgot the passwords we need to retrieve the password so how about well maybe the IP got changed but let's do it again so the very top search bar of your Microsoft edge the URL bar type in https like Henry Cangle
46:00
Speaker 2
hmmm. That's weird.
47:00
Speaker 1
says, "Check the connections,", or, "Check the proxy and firewall.". OK. OK. I pressed the reset button. It's just solid blue.
48:00
Speaker 2
Maybe you are not, I mean maybe that, maybe it's not connected through cable. Actually, I think it will be easy to reset the router. Let's start from scratch. So, just reset the router. Press and hold the reset button of that, hold it down for 20 seconds. So we can save time. [silence] What happened to the light in front? Are you pressing the blue?
48:00
Speaker 1
the red one. Ah, there it goes. It went to red. Yeah. it went to red now it's back to blue. Okay. Yeah. take for a minute, takes a minute to do it. Okay.
49:00
Speaker 2
blue button or a red button? do it again because instead of the reset. So press the reset button. the light expected light this time should be solid purple or let me hear two
49:00
Speaker 1
And I still got a solid blue.
50:00
Speaker 2
press the reset button, hold it down until you see that the light turned off, then you can let go.
50:00
Speaker 1
Okay, it went off and it's still off. All right. Yeah, just it. Yeah, just. Take the blue just came back on. Uh just solid blue. Okay, it's, it's starting to flash. Okay. Okay
51:00
Speaker 2
Alright, let go of the reset button and then wait. It turns solid purple. it's flashing, right? Let's give it two minutes. Let's see. Alright, just let me know once the light back solid purple. okay go go to your uh which one you want to use the ipad or the laptop
51:00
Speaker 1
I'm going to use the laptop. I'm more comfortable typing on it. All right, just one second. Silence. All right.
53:00
Speaker 2
Connected to... Okay. Connect that to the Wi-Fi? Develop set up Wi-Fi. Oh, no. Linksys set up Wi-Fi. [silence]
53:00
Speaker 1
[silence] Hold on one second. I'm going to make sure. Turn on the little eye so I can see it. I typed it right. Okay. I hit next. [silence] Hey, Oz. How are you? Are you there? Mm-hmm. Yeah. I can hear you. Hey, I just wish I was just going along with the flow here. Oh. So you tried to be out and about today, huh? I've decided not to. Well, mm. So then after tomorrow's mean, I can go out? Yeah, yeah. Okay. After lunch. After you next. Yeah. Okay. [silence] [silence] All right, it's asking me for a password again, so I'll go. Keep telling me it says the password isn't correct where I'm trying to put it in. Let me try one more thing here. Say that again. No, I'm using I was using the password I wanted to set up for Leaksys. use the router password. Okay, yeah, messed up, didn't do that. I'm sorry.
54:00
Speaker 2
Is that the default password you're using? The password at the bottom of the unit. Did you use the password of the router? The one at the bottom. I used to write a password yet.
57:00
Speaker 1
We apologize for the confusion, Jason.
59:00
Speaker 2
Oh. Oh oh. Yeah. That's fine for now. Um, go to the my router.locals. Go to my router.local. Open your browser, go to my router.local. So, what do you see?
59:00
Speaker 1
well, let me, I've got a, looks like a little red dot with an explanation in it and it says not secure and then it says link Cisco smart wifi.dot a bunch of numbers and dynamic webveloped blocking HMT. and it says could it be that bit defender is trying to block something? Okay. Oh, okay. All right. Where do I go to settings and turn the Wi-Fi on? Yes, Lix. Okay.
60:00
Speaker 2
Bay connected to develop Wi-Fi I know links it's Wi-Fi. Yeah, settings and plan the Wi-Fi link to set up is the Wi-Fi name.
61:00
Speaker 1
EBJVW SAV, okay, it's, there, and I'm, looks, like, I'm, logged, on, or, connected, yeah, I'm, connected. I don't know, is it my, Wi-Fi router, or just my, router? My router.local. Okay. All right. I got that key, then, it's loading. All right.
62:00
Speaker 2
All right, go open your Safari browser and go to my router.local. No, my router dot local. Yes.
62:00
Speaker 1
Got a screen to come up connectivity. under basic. I got it. Yep. I did. Okay. Now I've got ok go ahead. last tab is web setup. Oh yeah. now the SSID, what do I put there? nothing for the Oh okay.
63:00
Speaker 2
click the C H you remember the C H the tiny letter C H click that first now you yeah what do you now under connectivity what is the last tab ok click that and create a Wi-Fi name and password in create setup number this time make sure you remember the password like write it down your Wi-Fi name SSID is your Wi-Fi name and name the Wi-Fi create a Wi-Fi name
63:00
Speaker 1
Okay, and then I need a password. And then set up node.
64:00
Speaker 2
Set up note. Yeah. You got the password correct, right?
64:00
Speaker 1
I do. And then it says applying changes. Okay. Man, it says router not found. Okay, it's flashing purple right now.
65:00
Speaker 2
[silence] Perfect. Yeah. Um, [silence] Wait until the light turns solid blue then find the Wi-Fi name you created, and then connect to that. Okay.
65:00
Speaker 1
What? It went from flashing purple to blue. Okay.
66:00
Speaker 2
Okay, go to your wifi settings and find the wifi name. Connect to that with the password you created. [silence]
66:00
Speaker 1
Okay I'm connected. I And under connectivity I got a little circle of okay I'm back to that where it's the tab is velop. On the far right of connectivity. I need to [silence] See [silence] transcribe this [silence]
67:00
Speaker 2
All right. Now go back to the link page. All right. So, under connectivity the first job should be basic, correct.
67:00
Speaker 1
Yeah. Updates are available. Yeah. It says they're downloading firmware. It's in process. Okay. Okay. [silence]
68:00
Speaker 2
click that and check for firmware update updates are available you said okay so it's gonna take probably 15 minutes so don't not close the browser don't do anything just let it finish the process [silence]
68:00
Speaker 1
Okay, so you're out at a has rebooting boat. So let me ask you a question while it's rebooting. Um, my modem Router from, uh, speed, which is downstairs, uh, I was running a laptop off of that wireless, uh, wireless, uh, uh, which was called, it had, it could do two, four, or So I was doing for my laptops, I was running it, it was called Daisy One. And my ring things were running off of what it was called Daisy. I've named this router up here Booker. So the laptop downstairs, is it going to be, is it, be looking for Booker? Or is it going to be looking for Daisy, which is the router that's downstairs? Gotcha. Gotcha. Okay. All right. Very good. That's what I was hoping that's what you would say. Now my ring, my ring units, I'll I'll need to do those Booker, correct? Since that's the one I was trying to use as an extender.
69:00
Speaker 2
We'll be looking for the bright speed router connection since it did not recognize the booker. Unless you connect it to that and then recognize it. But the downside is that it will be confused which one to connect to.
70:00
Speaker 1
Okay, good. Alright, perfect. All right, it's still waiting. And, all right, I'm gonna try my phone. It's still waiting. And, all right, I've got a solid purple on my uh router, but my screen on my laptop says it's still waiting. No, it's actually it's red. I thought it was purple. It's red. Mm-hmm. Uh-huh. Yeah, that's what it looks like. Okay.
71:00
Speaker 2
correct that is correct yeah oh okay okay a solid purple it should not be back solid purple can you double check if it's really purple maybe it's blue it's red okay maybe it's still just uploading the firmware so we still have seven more minutes we're waiting you can take your time grab water coffee it's up to you i'll be right here if you have questions
71:00
Speaker 1
Okay. It’s gone to blue from red. [silence] Yeah, it's connected to Sadie instead of Booker. Okay. Okay. I'm connected. Yes.
72:00
Speaker 2
Can you check if your iPad is still connected to the Wi-Fi? Maybe it's not connected anymore. Okay. That makes sense then. Connect to your Booker's Wi-Fi. And the page still loading. I think it's already updated but, but yeah, how.
74:00
Speaker 1
All right, I just got a, hold on, hold on. I just got a message. It says firmware update is complete. All right, and it's, all right, so it's brought me back now to, uh, said, we're, firmware update, it's green bar on the connectivity page. And so everybody should be correct. Well, I still got a blue light on my router. Um, it says uh, node one. Yeah, I got it. Node one, and it's one dot, one dot 12. dot two one.
75:00
Speaker 2
How about open a tab? This open a new tab and just go to any website. All right cool. All right well, I think we're done then. Right. That's okay. I think it's all working now. Can you see the the firmware details like the the number, the firmware number? What is it? You can click the the go ahead.
75:00
Speaker 1
6649. Yeah, exactly. Okay, it's coming up and said Booker, there is no internet connection and I've still got a blue light on my router.
76:00
Speaker 2
Thank you. And can you go to, um, any, any website? Face book, Instagram, whatever page you want to access. Let's see if it's much better than before. You said it was slower, but it's working. So let's, let's see, now. Hmm.
76:00
Speaker 1
can't open a page no internet right so no internet connection
77:00
Speaker 2
Huh, it's solid blue, but no internet. It's weird. Turn off the router and turn it back on.
77:00
Speaker 1
Okay, I think didn't that. I got a blue bar right now. UmI had a blue bear now, it's a flashing blue bar. All right, that was uh, it's it's gone to a solid blue bar now. It's loading.
78:00
Speaker 2
All right, good. Now I'm going to try to access a website and see if it's working this time.
80:00
Speaker 1
but it's really, really slow. trying to load amazon.com, and I mean, it just is taking forever. uh, one, one gig. Uh huh. All right. Okay. Come up, uh, should keep your Wi Fi handy. Continue with link CIS smart Wi Fi. [Silence]
81:00
Speaker 2
What is your subscription speed? 1gbps. Okay. This, uh, can you go back to your Linksys rather page? All right. Continue. Uh-huh.
81:00
Speaker 1
OK, it says one moment does links. Links is Linksys Smart Wi-Fi. That's the tab that I'm trying to open. It keeps, yeah, here we go. It keeps saying not secure. But she brought me back to where she's asking for the for the access router one time to the router password. Because it's asking, it says router password and that's you want to do admin instead of, OK. Hmm, OK. [silence]
82:00
Speaker 2
that's fine enter admin a-d-m-i-n if you did that change that but this time I think it will ask you to change it just change it yeah admin
82:00
Speaker 1
all right, I'm at a page, it's got uh, smart Wi-Fi tools, okay, I'm at it page. Mm-hmm. Uh, wait a minute. Yes, device and then report. Okay. Uh-huh. [silence]
83:00
Speaker 2
Okay, in the router settings, go to troubleshooting. Under troubleshooting, the first step, that status. Below that, there's devices and report option. Click report, and then you scroll down to the very bottom of that. You will see ports. Yeah, and then scroll down to the very bottom. You will see ports, right, and in there,
83:00
Speaker 1
is is is we'll just now they're are all blank okay
84:00
Speaker 2
. There are boxes in line with the word internet. There's then a hundred mbps at the top and 1 gbps. Where is the X mark under in line with the internet? 1 gbps. Okay. What about the the one, the two, and the three and the four? Where's the X mark under? There's X mark or no X mark? Okay. Click the diagnostics second tab. And then look for the internet address IPv4. What is it? [silence]
84:00
Speaker 1
192.168.0.34. And there's a how p. All right. OK. Hold on a minute.
85:00
Speaker 2
Alright, click okay. It's okay. Click okay. And then try again to, uh, this time use your phone. Use your phone and go to any website. But you have to connect to your linksys Wi-Fi first on your phone.
85:00
Speaker 1
okay. the uh it opened right up. of course, it may be opening with cellular data. okay, hold on.
86:00
Speaker 2
Make sure that the cellular data is turned off.
86:00
Speaker 1
Okay, it's loading okay. It's uh, almost instantaneous with my phone. And uh, cellular data is cut off. Yeah, so why would the uh, ipad not load? Yeah, I just updated it. Um, but yeah, I can try that again. And see, or I can uh, I can uh, run it. Because I use it, I use it downstairs so I could run it off the uh, the bright speed unit. All right, hold on one second. I'm gonna put my
87:00
Speaker 2
Okay. . Yeah, I guess it's all good now. . Huh. . not sure. . Maybe your your iPad needs some updates. . Sure. I can try it again. . No problem. I can do that. . Sure.
87:00
Speaker 1
Turn the television up here and make sure it connects correctly. [silence] Okay, looks like that will it's okay. Let me try one more. Okay, looks like everything's working. Yeah, it appears to be okay. All right, now I just gotta get my Link system set up and I should be okay. No, I mean, I'm, I said Link system, but I mean my ring system. Yeah. Okay. Yeah. If you don't mind, send me an email with your contact information and that way if I run into a problem, I'll email you back and you can call me.
88:00
Speaker 2
everything working now? Alright, well... Hmm? Yeah, your link system is already set up. Oh, OK. Alright, but anything else you want to configure to your links to router settings? Is it all good now? Just making sure that it's all good.
90:00
Speaker 1
well well like you send me an email then I can send an email back to that same email address you get in touch with you to ask you to give me a call in case I run into a problem in the next 15 20 minutes and you do that okay okay so they're not going to charge me twice, then, are they? they're not going to charge me twice, are they? like if I if I call okay good okay all right, very good
91:00
Speaker 2
contact information like Linksys contact right or direct contact open [ Speaker A whispers ] uh I'm sure I can uh I can send you the the Linksys contact number hotline support anything else no I mean it's supposed to be one hour but we're we're more than one hour it uh it's okay we're I'm not charging you another $15 okay consider that as um a one-time support let's 30 minutes aiming
91:00
Speaker 1
All right. And what was your name? Okay, Gerald. I thank you for all your help. Okay. Thank you. Goodbye.
92:00
Speaker 2
Jerald, my name is Jerald. Very much welcome and, and if nothing else helps you, have a good one. You take care and for now. Thank you.
92:00