V2 Rubric Detail — 7077d96a-7bb5-11f1-b…

Hi. Um, my name is Frederick Hicks and, uh, I'm having difficulty logging into my Linksys, uh, system. Uh, what information do you need so that you can, uh, look me up and, um, verify me? Yes. Frederick Hicks? [silence]

You found me. Good for you. What happened was is that I, yeah, that's the problem. The problem is that I got a new phone yesterday and uh was, you know, moving everything over to the newer phone and it didn't, you know, of course, bring everything over. So when I try to log log in, it just keeps telling me that's not my credentials and it is. I mean, it's the same password, you know, that's underneath of my Linksys and and um everything is the same. So I don't understand why it's deflecting me and it won't let me in and I can't see the network. So I figured I would just call. Uh I tried both options, the email and the password and neither worked.

Oh, wow, it gives me both. Okay, okay. Gotcha. Oh, my admin password. Okay, well, I'm going to try it while I got you on the phone here. And it's saying, let's try it here. I'm going to hit, I'm leaving on with router. I'm glad you tell me the email option doesn't work. I'm sure that'll be disabled here shortly. So, only the router password works. So, I'm going to hit reset password. Let's see, look at the bottom of your router for the recovery key and enter it below. So there's a router key on the Okay, gotcha. All right, so let me. Okay, so I'm gonna grab the parent here. Um, while I'm doing this, has uh any new versions come out since uh the versions I have or. Yeah, the model. So, just didn't know if anything new has come out. Okay. Is is that uh better than what I currently have? Then it is. Okay, gotcha. Okay. And what? What am I using now? Is it Wi-Fi 6 I'm assuming? Uh, [silence] Yes.

Okay, that's not outdated, is it? Okay. Okay, gotcha. I'm still within what I need to be, because I didn't know if I needed to upgrade my whole system. Okay, good, that's good to know. All right, so I just put in that number and it says, you previously entered an incorrect password. Access will be locked to protect you if the next attempt is incorrect. Uh-h I put it in. Um, it was um, and I just you know submitted it, but uh that's what it came back with. Uh it is uh 32403.

3, 2, 4, 3. Okay. Yes. Everything else works on it with exception of that. Yes. was working just fine on the old phone yesterday. Okay. That's not going to lock me out, that you think? Okay. Got you. Oh, I just wanted to ask. 33, 2, 3. It says new password.

That's you. I guess we'll have to do it again, because I don't even remember. it's written down, but yeah, let's just go with something different. Okay, okay, I'm just making sure all the characters are in. I'm ready to do it again. Hold on. I wish that you had like the little eyeball so you could see what you type in. But I... and it's submitting. I'm submitting. And it's saying getting router settings. That's further than I got last night. And now it's saying, okay, try to log in. Okay. It's going to try to log in successfully, trying to log me in. Getting router settings. [silence] Okay. Uh, I guess, it's building it out. I mean, I'm, I'm... it, the only thing it's showing is the three hamburgers. But nothing else. Uh, the only thing it's showing, I say again, is the three hamburgers, you know, just, just that, and I can click on that, but nothing is showing in the middle of the screen. Should I, uh, exit the app and go back in? No. Uh, well, I can try that. You're, you're right. It probably does. Um, it's showing me, you know, the the drop down box. Um, logout. There it is. Alright, found it. I'm logging out. Okay. Yeah. Hopefully I put it back in right.

[silence] Oh, the eye was the eye showed up this time around. Okay, maybe something was going on. The idiot didn't show up last time a little eyeball. It should, you know, the show your password, when you're typing it in. Oh, okay. It let me log in 110%. So, I guess I had I need to reset up the gas, the guest password and all that all over again, huh? Uh, okay, so so is any of the functionality that's going to require me to since I changed phones to it doesn't log me back into the original settings, it kind of resets. Is that is that about correct? Okay, got you. So what I'll do is um, is there any

[silence] other settings that I need to be aware of that need to probably be tweaked[silence] for my system? Okay. For now, it's nothing. Well, it came back with an unexpected area has occurred. Uh try these options to troubleshoot, close and reopen the app, reboot your router or log out and log in again. Okay. And I was just trying to set up[silence] Okay. Oh, that happened. Uh, okay. Okay. So even though that phone is turned off, you know, shut down, powered down, it's still tracking my old phone is what you're saying. So that one. Gotcha. I thought I logged out of it, but okay, maybe I[silence]

I didn't. But okay, well, it seems fine. I mean, it did pull up a lot of the old information. It pulled up, you know, the login for the guest login. I just, uh, so everything's there. Let me just check the notes. I have seven notes. So, uh, yeah, all the notes, all the notes look fine too. So, hey, you are a tremendous help. I thank you very much for giving me right back set up. You too. Bye-bye.