V2 Rubric Detail — 709f5968-63d7-11f1-a…

Welcome to Linksys Support. To assure quality service, your call may be monitored. Please remain on the line for assistance. Thank you for calling Linksys. My name is Raquel. How may I assist you today? How may I assist you today? Mhm. Okay. I see. So, what is the exact make and model of your device? And is there any error message when you tried to add it using Linksys app?

All right. Thank you for all the information and I'm sorry to know about the childhood. But no worries. We'll try other ways to add it. I will walk you through with the process. And to properly address you with that, may I have the serial number of the node that you were trying to add? Hmm. Hmm. Okay. Let me check the serial number for a moment. And to verify is this your first time calling Linksys? Let me also create a record here. May I have your name? Your first and last name? Can you spell that for me? Uh-huh. All right, thank you. And may I have also your phone number, in case we get disconnected, I'll be able to call you back? All right, thank you. And may I have also your email address? Uh-huh. Can understand. Um this is only for record purposes as well. Any um active email or any email that you can provide.

okay understand, no worries and just to verify the model number showing at the bottom of the child node may have it as well. yes the child node model number. yes. it usually small text starts with with letters and followed by numbers. [silence] okay Now I'll show you how it looks like on an adult earphone. [silence]

the top of the formal number details, can we go there? Check if it shows the model number. Okay. All right, thank you. And to verify you have a total of three nodes, right? And two child nodes currently are showing blinking red light. Is that correct? All right. And just to make sure, main node is showing solid blue online connected with Internet, right? All right, thank you. And make note who is your Internet service provider. All right. Thank you. And since you've tried already adding it using the link system, we will try to restart first your main parent node restart is turning it off.

Give it 10 seconds and turn it back on. You may use the switch power the bottom of the main parent node. Okay. That is right. Okay. And after turning it on it will show right away a solid blue light. And then we'll give it one or two minutes, it will start to blink blue, then we'll wait for solid blue. And we're waiting for the main parents node right now. The two child nodes are plugged in.

in within five feet away from the main node.Write. All right. Okay, thank you. B: And how's the main node's light? Is it blinking still? A: Okay. B: Blinking red means it's unable to detect internet. So just to make sure, blinking red on the main parent node. A: Uh-huh. Okay, that's great. B: So we'll wait for it to turn steady solid blue light.

And the main parent, no, is it very good? Still. Let's try now. I'm disconnecting the ethernet cable from the main part of the node. The one that's connected into that internet port. Disconnect it. Give it 10 seconds, then reconnect it back. This guy here. After doing that, let's check the light on top of the main parent node. Is it solid red? Still?

in node, let's check if it starts blinking again, okay? [silence] okay. [silence] all right, let's [silence] [silence] let's [silence] let's check the child nodes next [silence] let's check if they are turning to solid blue, give them one to two minutes. [silence] I see. So just to make sure child nodes are both showing solid purple light, right? [silence] Alright, so we're going to add them using five press method since it is on setup mode.

press you are going to click the reset button of the main node you know. That uh make sure to uh click the reset button of the main parent node and after five press or five click light on your main node will start blinking again. Should be blinking blinking blue then it will wait for the solid blue. right and how is it after five press of the main node is the main node starts blinking.

Observe next, see if the child nodes, if they are flashing now, when one of them is flashing pink. Okay. Okay. it's still showing steady solid pink light on the child node, correct? Okay. let's wait for the main node to turn a solid blue again

And how's the main node? Parent node is it solid blue again? Okay. Back to solid red. All right, let's try again the five press or click the reset button on the main node five time to add the child node. [silence] After [silence] Thank you, thank you, I think it's last one I had one for this.

c much solid purple means it's on setup mode. I'll give the main parent one minute more. We'll we'll we'll check if it starts blinking then we'll wait for a steady solid blue. Okay.

All right, it, it responded to the five prayers, so it's, it's currently pairing with the main node. And how many child nodes right now is already flashing? Okay. Understand. So I'll just wait for this one to turn solid blue. It's a case of from flashing, um pink, it will show flashing red, then will wait for a steady solid blue. And for going back to the main node, the main, is it back to solid blue?

still solid pink light. I see since, um, main node is already solid, let me double check. Um, on, if you try to use the Linksys app, did you have a customized Wi-Fi name for your Linksys mesh network? Let's open Wi-Fi on your smartphone. We will check if the customized Wi-Fi name is still showing up from the list of available networks. All right, so right now the main node has no changes. It remains solid purple. So here's the thing. We're going to reset now the main parent node properly. And this will delete the customized Wi-Fi name on the main parent node. But no worries, we can customize it back after it shows online solid blue again. So for the reset process of the main par

[silence] So give it two to three minutes for the main node to configure itself. [silence] All right, and how's the top light on the main node?

Okay. Before it shows a flashing blue, did it light change to pink or purple? Okay. Serena waiting for a steady solid blue light. And that's on the main parent node, right? Solid purple. Let's observe the light. It should blink next, like a flashing purple, flashing blue. and wait for a solid blue. Let's give it another two to three minutes. So

Okay, that's great. All right. It's not showing solid blue. It means connected and online. So at the bottom of this main parent node may have the Wi-Fi name showing at the bottom. Okay. It's still flashing. Perhaps needs some time. Let's further wait for it. Turn solid blue.

And is it flashing white still? Okay. Alright good study session. Blue will check the default wifi name of this current node at the bottom of it may have the wifi name showing at the bottom. Yes please. If you're seeing the wifi name, the default wifi name on your smartphone, try to connect to it and if it's asking for a password, you may use the wifi password. Is the only message. So once you're connected to this default wifi name click setup, select the Solana dev. version that you would like the default is white. That we're not going to the old, we're going to test the new one. Okay. Aufsen's. Ihr befehl. Cloning into wired. You're asked for the system password. remote there. push your SSH key to avoid getting press again.

all right. and going back to your linkis app, we'll use it to configure back the Wi-Fi. course, close your linkis app and then reopen. okay. since we've reset the main parent node, it will actually re-add your network. like scan your network again and will try to add it back.

a dated, yes please. All right. you may try using the default Wi-Fi access point found at the bottom of the node, the main parent node. All right, so we can now try adding again the child node, the first one. Let's reset the first child node, the same reset process. Press and hold its reset button.

button, wait for the light to go off and once it shows blue, release the reset. Yes, please. Keep pressing still, the reset button. Let's wait for the blue light. All right. So we'll wait for that child node to turn solid purple and while waiting, on the Link's main dashboard screen, let's go to the menu option, the three lines at the top left hand side, then go to Wi-Fi setting. You may now change the default Wi-Fi name and the default Wi-Fi password. [silence] Once you're done, click save button to save the changes of your WiFi name. Okay.

And after changing the Wi-Fi name and password, you may also check your smartphone's Wi-Fi, check if it shows a new Wi Fi name, then reconnect to it.

you can also of turn off and on Wi-Fi in your phone. [silence] okay. [silence] And you open and in this app again, let's make sure it shows the Wi-Fi settings showing your Wi-Fi name and Wi-Fi password you've created. [silence] And uh, right now your phone is still connected to the original Wi-Fi name, right? [silence] Would you like to change the wi-fi name?

Can edit it? Okay. [silence] Okay. And let me know once you have done [silence] done changing the Wi-Fi name and connected back to it. All right. [silence] And going back to the child node, is it showing solid purple now? [silence] Let's try one more five press on adding this child node, so five

Press still on the main parent node. So click the reset button of the main parent node five times. Okay. And it should go back to solid blue, then once it shows solid blue, all right. So check, observe the child node's light. All right. So it responds again to the five - press. This time we'll give it two to 3 minutes again and wait for a solid steady blue.

All right. Blinking and red, so, straight now, next, we're solid blue. it's actually trying to connect to the main node now once it shows flashing red.

In case, um, we will further try. Another method on adding this child, we'd, do you have a computer that we can. Use to access the. Settings of main node using a web browser. Umm... Okay. Yes. Um, you can actually call back, but let me also check, do you have extra Ethernet cable that we can try for the meantime, connect this child node wired? Ah, it turns. All right, so that means connected. We'll make sure it shows on the network. Let's refresh your link sys app. You may force close it and open it. Then let's check if it shows now the child node.

Okay, let's give it one minute, one or two minutes for this child node might change to blue. And is it still red still on the child node? Okay, all right.

And after you relocate that first shield node, just uh let it connect on that original spot, then we can unplug or add the second shield node, move it near to the main parent node, okay?

All right. Is the second child node near to the main node now? Uh-huh. Okay. And for that second child note, we're going to reset it, same reset process. Press and hold its reset button, wait for the light to go off, and once it shows blue, release the reset button.

Okay. Yes, paste on the main parent node. And after five press, we'll observe the second child. Let's check if it starts flashing. All right, and is it second node flashing now? All right, so I'll give it two to three minutes, turn solid blue light. okay. still under process edde.

All right. and is it block flashing still for the second child node? Okay, still in the process of adding still. so we'll give it a minute more, two to three minutes more. and while waiting for the first child node is it back solid blue now? okay. okay. all right.

Alright, it's showing solid blue now. We can also try this a check this second child node if it's also showing on the Linksys app you're in network. That's amazing. So now I unplug this second child node and it should reconnect after relocating it. And anything else that I can assist you with Linksys? You're most welcome. I'm happy to assist you. And thank you for calling Linksys. If you need assistance again, feel free to contact us back. Have a wonderful day.