V2 Rubric Detail — 70ea19e0-6e17-11f1-8…

Welcome to Linksys support. To assure quality service, your call may be monitored. Please remain on the line for assistance. Hi, thank you for calling Linksys. My name is Josh. I'm your assist it today. I see I've got this one. Sir, just to confirm, how many Linksys nodes do you have in total? Oh, no, we're devices. Uh, Linksys devices. How many Linksys devices? Or Linksys hours do you have in total? [silence]

Uh huh, got that one. And may I have the serial number of the links device? Okay. [silence] All right. Thanks so much for that answer. So let me again verify the serial number. So it's 66 H4Hotel10M4 Mike 22F4Foxtr 03578. Is that correct?

Thanks so much for confirming. And I assume the light on this node or router is currently showing solidly. Uh-huh. And you mentioned that this device was provided by your Internet service provider, is that correct, sir? Right. So for now, sir, I'm going to put the call on hold for about 2 to 3 minutes. I just need to double check if we can set this router into bridge mode, okay? Because I believe all devices that were provided by their internet service provider has their like designated internet connection type. So I'm just going to double check here if this device can be set up as bridge mode. Thank you so much. [silence] hello, sir, thank you for patient waiting. Yes, I really do apologize, sir. After double checking here my resources, this router of yours that was provided by Hey Broadband can only support through like the CHP, like dynamic host configuration protocol. The reason for that, sir, is because again, this router was uh specifically uh designed only for the HP and also was provided by your internet service provider. However, we can still like configure this one into bridge mode. However, the downside at the moment we set it to bridge mode, uh this router, the sorry, the internet connection on this router will be like loose or disconnected from the internet. So since again, this device is only our only works us into the CHP configuration.

Oh, yeah. Configuration like for the internet connection type, this router only works with DHCP. So, at the moment we set it to bridge mode, the internet connection on this router will be disconnected. So yeah, it will be offline. Yeah, terms with it. Yeah, sure. So, I understand, sir, that you want to set this router into bridge mode so that all your devices will have will have the same LAN IPs address. So there will be no IP conflict. However, regarding with that, with this one, sir, you really need to contact a broadband because again, sir, this router is only compatible with the DHCP configuration.[silence]

ah, don't worry sir. If your goal is like you, you don't want this device will like broadcast its own network. We can actually just turn it off on the Wi-Fi setting staff. Yes, sir. That's correct. Now, yes, sir. Before we do that, do you have a computer there that is currently connected to this router's network? I see. However, sir, in order for in order for us to access the advanced web user interface, we really need to use a computer since we are going to access the web user interface of this router, and that's the only way to disable the bands or networks on this router.

Mm-hmm. Mm-hmm. Got that one, sir. Don't worry, sir. On that screen, there is an option there to bypass that want you to access the, or manage the system using the Linksys app. So, don't worry. I'm going to walk you through on how to access the web interface. Okay. So, just let me know, sir, once your computer is connected to this Linksys router's network. Okay, great. Alright. So, again, sir, on your computer, kindly access again the HTTP URL.

double forward slash myrouter.local. And just let me know once you're on the screen like again, asking you to download or install the LXSS app. colon double forward slash. And then we'll follow it. Uh-huh. And just to confirm, did you type http colon double forward slash myrouter.local? And can you check also if that computer is still connected to the LXSS router, network?

hello. Uh, yeah, just confirm the computer is still connected to the router's network, correct? Uh, yes, sir. I can hear you now. Sorry I thought I lost you there. All right. Uh, so, uh, let's try this one. Uh, on the address bar, type in 192.168.1.1. yes, sir. And then dot one dot one. a

Oh, so just to confirm, the page will not load. Is that correct? I see. Let me know if they persist. [silence]

For now, sir, on your computer, kindly turn off and on the Wi-Fi settings. And you can also try to disconnect and reconnect to the Linksys router's network and then try again to access the web user interface. Also, sir, if the issue persists, we might need to double-check the LAN IP address of this computer. Mm-hmm. Thank you. Also, sir, may I know the operating system of this computer of yours? [silence] [silence] Windows. all right, thank you so much for the admin. and I, and I assume this computer is currently connected wirelessly to the router's network, correct? thank you so much for confirming. so, yes sir, for now, finally again, disconnect and reconnect the computer to the network and then try again to access the http:// // // // my router.local and let me know if we are getting the same error message.

Yeah, I really do, I really do. I apologize for that one, sir. By the way, sir, do you know how to access command prompt on your computer, or CMD? CMD or command prompt. Oh, I, oh, I see. Yeah, let's try sir to check if we can access the command prompt. So, on your computer, like in the search bar, type in CMD or command prompt, and then press enter. And then it will let us know if we can access or not the that feature on your, all right. So, [silence]

Okay. Uh huh. Uh huh. Alright, so can you try to access that one again, sir, on the address bar to – um. However, this time, kindly include the ht TP colon, then double forward slash. So it should be http . colon double forward slash, 192 . 168 . 1.1. Mhm.

Oh, so I read the 192.61. I don't. 1.. -mm- [silence] Hello, sir. No worries. [silence] No worries. Just to confirm, sir, are you still logging inside of the Linksys? Aha. [silence] No worries. [silence] Thank you so much for [silence] Let's try to double check on the local IP address on the Linksys App and Center, and we will also check the Wi-Fi name of your router. Since you're currently logged on inside of the Linksys

Yes sir So on that menu you look for the Wi Fi settings or Wi Fi settings tab And can you tell me the the Wi Fi name of this router And can you confirm if that's the one where's your laptop or computer currently connected to Thank you so much for confirming So kindly on your app kindly close the Wi Fi settings tab and then go to the network administration So kindly press on n

uh uh, and can you tell me the local I P address? All right. Thank you so much for that one. So, yeah, there's no doubt that your computer is really connected to the router's network and it also has the same IP address like listed on the Linux app. uh, however, for this one sir, since you mentioned that you already tried different browsers and still we cannot access the web user interface. um, do you have another computer sir, or an iPad or tablet that we can try to access the web user interface? This is just for isolation purposes. Yes, sir. And that would be appreciated, sir. And again, make sure that uh different computer is connected to the broadband's network. thank you. thank you so much. by the way sir in the meantime I have again your first and last name

That would be the Wi-Fi password of the router, sir. uh no worries. no worries, sir. Thank you. And again, kindly open a browser on that device.

and try to access again, okay? http://myrouter.local myrouter spelled as L-O-C-A-L. Thank you. And then press enter.

And just let me know, sir, what are the options you can see on the screen after you press enter? [silence] Uh I see. And just to confirm, you also like and sorry, include my router.local correct, sir? Because it should automatically redirect us to the login screen. Uh-huh. [silence] Hmm. I really do apologize for this one. Let's try the 192.168.1.1 instead. And if the issue persists, sir, we might need to reset the router. And don't worry, we're assured that this router has the feature that it will automatically reconfigure by itself.

It is connected to your modem, the one that's provided by your, uh huh. Uh huh. Uh huh. That's brilliant, sir. So on that screen, kindly press or click the phone images. Like the two phones. Uh huh. I see. Uh huh. Yeah. For this one, actually, sir. We can also, like, actually log in or access the web user interface without the internet connection. However, uh, so just to confirm, is the page still loading up, sir? Uh huh. Uh huh. Uh huh. Uh huh. Uh huh.

and this new device is currently located next to the ro, to the router, is that correct? I see, I see. Got this one. Just to confirm sir, has the page already been fully loaded? Um, yeah. For this one sir, can we try to move closer to the router sir, because it could be possible that

ah ah ah ah uh-huh i see yes sir for that one sir we might really need to further isolate the issue sir and just to confirm did you just like uh sor you mentioned that this router was just installed earlier correct uh-huh okay i can check on that for you sure ah just one moment do you want to be escalated to an engineer if it's at all possible sir uh yes sir ah just one moment let me check

There to Click CA, stands for complete access. Then, so, once we click that option, the page will reload. However, it will give us more options to do like changing the Wi-Fi configuration on the router. So, that's the reason why we try to reload or refresh the browser instead. Can we try to like access this on this http://myrouter.local into a different browser, sir? Same goes for that 192.168.1.1. And Got that one, sir. And since

Don't worry sir. If the surface, on, your frontier. We are going to press the reset button on this node. Or on this route. Yes sir. So http://myrouter.host here logs.

Hi, sir. Is the page still loading? Yeah, all right. Got that one, sir. Since we already tried different browser and devices and the chip or sir, again, I'm afraid we might really need to reset this router. Is it okay to reset the device, sir? uh yeah uh I'm gonna set your expectation that first seeing the reset button, all the settings that have been saved on the router, sir, will be back to factory default. However, again, rest assured that I can just walk you through and how to configure the device.

And no sir, this data device is already configured to DHCP. So resetting the router will automatically reconfigure it back to how it was before. However, we might still need to access its web interface because by default, both networks on this router are enabled. Since our mission is to turn it off both networks, we still might need to access the web interface. However, the reason why we're trying to reset the router is because it could be possible that the local access of this router is currently glitching. So yeah, resetting the router might fix the issue that's caused.

Oh, we need to access the web user interface. Yeah. Uh, no, sir. rest assured that resetting the router won't, uh, knock it out. Uh, like, the issue will be messed up. Yeah. Yes, sir. So, we, we, we, We, We, go. The, the band because again, we, there's an option on the web user interface that needs to be clicked in order for us to, uh, click the band. Yeah. So, just let's try to access the web user interface. They're still connected to the broadband network, okay?

mhm. All right. So can you see now THE phone image? Yes. Oh, kindly click that one. Uh, and then we should be redirected to a page asking for a router password. on that screen, is there an option that says click here to access local, when you're there to see it? ([silence])

or for local access, click here. and just to confirm, are you using your phone currently to access that? all right, so if you're using a browser sir, like Chrome browser, let's set the browser to desktop site or mode first, okay? So, on your phone, kindly press or tap on the three dots icon located at the upper right corner. and then check or select desktop site mode or desktop mode. all right, and then try to reload the page, sir, and then check if there's an option there to that says click here or tap here for local access. that's great to know. yes, sir. so try to

[KEEP_UNCERTAIN] one that is labeled underneath the router or you can also, thank you. Alright, sir, rest assured that we are thank you so much, thank you so much, sir, so on the, on the screen look for CA, like again.

Charlie Alpha and it can be found on the bottom right corner. [silence] Yes sir, a tiny link CA. Yes, kindly tap that one. [silence] Thank you so much. So, once you click it sir, look for the Wi-Fi settings or Wi-Fi settings tab, then tap that one. [silence] All right. So from there sir, there's an option to toggle off the 2.4 and 5 GHz band. Can you see it? [noise]

yes, sir. both the bands, like the 2.4 GHz band and the 5 GHz band. Again, sir, if you want to turn it off or like for this router won't be broadcasting its own network, just turn off the both bands and then press apply. Yes, sir, since again the Wi-Fi feature on this router will no longer like turn off. So if you want to access again the web user interface or the downside for that one, since again, if we're going to turn it off, we need a computer that can be wired to this router, to access again the web user interface and then enable the networks or the Wi-Fi feature.

Yes, sir. However, sir, rest assured that, yes, sit. [silence] [silence] [silence] it should, uh, before, yeah, uh, I believe that it should work, sir. However, if, it doesn't work, we can, uh, you can try to reboot or restart the main router, sorry, the wireless router, and then, yeah, wire your PC directly to the wireless router, and then access the web user interface. [silence] Yes, sir. So, once you like turn on again or enable this, then.

broadcasts in its own network again to your devices. Yeah, however, once we turn off the bands, or all your devices, for example, your laptop and your laptop, or your laptop and computer, like your phone as well, will be disconnected to the linksys routers network. And then they won't be able to see the Wi-Fi network of this router since, again, the bands have been turned off. So, the reason to access again the web user interface, we need a computer that can be wired directly to your linksys router. Since the only way to access the web user interface is by connecting first your device to its network, or to the router itself.

mm-hmm mm-hmm yes sir though, however again by default it should work, but we can try that once sir would you like tounderstand, sir. however, if like, in the picture, if like, if you want it again to enable the bands or then, Wi-Fi feature on this router, and when you try to access again the Webity interface by head hardwiring your laptop directly to the router, if, if you're encountering the same issue, try to reboot or restart the listener first by unplugging and replugging its power port from the power outlet. And, if, yeah, if the issue persists, I would recommend giving us a call sir for us to further isolate the issue

Yeah, yeah, sir. If you, if you already have a network there, I really, I really recommend, recommend training of either of the networks, sir, like the Lynx router or the one that's from like the, co, the one that you, you mentioned earlier. So, yeah, that could be the reason why as well there, there's some interference with your Wi-Fi. So don't worry, sir. If the we have says, like, in the future, like, if you're having a hard time accessing the web user interface while your PC is wired directly to your lynx, router, you can again, sir, actually give us a call and I will be providing you a ticket number so that the next technician can easily pull out your record. Thank you.

yeah, it could be possible sir that your computer sorry, your phone has been disconnected to the network. can you check if your phone is still connected to the H. network? I see. Uh, try, yes sir. try to refresh or reload the browser instead. it's more likely the the page has been stock. is that correct, sir? yeah, let's try that one, sir. let's try that one. all right. yes sir. uh-huh. [silence]

Yep. Press apply and then press again continue. Mhm. Yes sir. Yes sir. Can you tap on yes? tap on yes. Yes. Yes sir, that should do it sir. And yes sir? Uh yes sir. We can since we just turned off now the Wi-Fi feature on the router, uh yeah we can no longer access the web interface of the router.

again, before we can access that, your computer or phone should be connected to its wireless settings. However, don't worry, for future reference, I will be sending you an email, so in the time that you want to re-enable the Wi-Fi feature, I will be giving you instructions, step by step instructions on how to wire your PC directly to the link. So, all right, so on the email, yes, sir. So, again, Sir, thank you so much for your cooperation and patience for this one, and I really do apologize for taking so much of your time. Thank you so much. Thank you so much. You're most Welcome, Sir. And thank you so much again for calling Nexus. Have a great day, Sir. Bye for now. [silence]