V2 Rubric Detail — 71b01770-6021-11f1-b…

Welcome to Linksys support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. [silence] Thank you for calling Linksys. This is May. How can I help? [silence]

uh, sure. it's under network administration. so there is three lines on the upper left, stop that and look for a network admin. that's not really our router will remember those devices, the, that is previously,

connected to the router. It'll just gonna show offline after. Like, it's like a mem... No, it's okay. Okay, it's better to have it lit... locally instead. You can access your router locally. Not using the app, but using the browser, uh, the web user interface. You have option there to clear it out. I can if your router is still in warranty. I'll be needing the serial...

just tap the back arrow, look for network administration tab. Tap there, the first option listed, known as router, and you will see there the serial number. You need to tap it first,

Good morning. You need to tap it first. Tap office or tap the first one. And. [silence] Is it 2-9 Victory 1-1 Mike 2 Charlie Alpha 0-7-1-1 5? Okay. Thank you. [silence] Model number for this is MR 8-3-000. This is one of our mesh router series, which is entitled for one-year warranty tap top. [silence] Top office [silence] or tap the first one. And is it 29 Victor-y 1-1 Mike 2 Charlie Alpha 0-S-1-1 5? Okay, thank you. [silence] Model number for this is M-R 80300. This is out one of our mesh router series, which is entitled for a one-year warranty, tap top.

It shows here in my end you have this router since year 2021. Correct me if I'm wrong, which means it's warranty already ended year 2022. Much better if you can upgrade your router. You know technology upgrades, we also upgraded our router to have higher security and also for our customers to have better Wi-Fi experience. So if you have already security issues with this router, much better to have it replaced so that you'll be back in warranty and you will have the latest security on your router. [silence]

say that one more time. Not really every year. It's just that the router you bought is only entitled for one year warranty. We have other routers which is three years warranty embedded to it. Three years. This mesh router that you have is only one year, but it doesn't mean that the router will not work anymore. Only the support is only up to one year when it comes to warranty. Sure. Okay.

When it comes to firmware, ma'am, there's no firmware anymore for that router.

There's an issue with our router, it's like our customers are calling for the same issue. It's like there's bugs on our router, then the new firmware will be released to fix it, to fix the router's root. Not really, not. Uh-huh. Uh-huh. I can recommend you our MX 6200 MX 6200 or our LN 1400. If you can find that model number. So the LN 1400 is already Wi-Fi 7. that's one of the latest wireless.

and the MX 6200, that's already Wi-Fi 6e. So next to Wi-Fi 6E is Wi-Fi 7. If NETGEAR R6400 is kind of expensive, then you can uh purchase instead MX6200. But uh it depends if it's available uh in the store where you want this one to uh purchase. It is. It's an intelligent, uh, I mean, cognitive mesh. You can add more if ever you want the Wi-Fi to be extended. It has three years warranty. Yeah. And with comes the security. Uh-huh. Uh, not single. It comes with So, but you can purchase one if you want to. [silence]

there's 2 packs for 3 packs as well do you have an open Wi-Fi did you like do you have an open Wi-Fi like it doesn't have a password 200 is too much actually or

It's, just under Wi-Fi settings, ma'am, it's just under Wi-Fi settings. You can try change it one if ever you just have less devices like 20 or I mean less than 10 devices. You can change the password there to be safe. I cannot answer your question because we don't have any remote access from our end part of security. So if there's 200 devices there connected, probably someone knew your password or if you can, if there's an event where you gave your password, maybe you have like a lot of guests during that time. Okay, so you can change the password instead.

Since your device is already out of warranty, ma'am, I can just give you advice. I can answer your questions, but when it comes to support, um, I can no longer walk you through that. But, um, I can tell you right now, since those devices are showing offline, you can just change the password instead, your Wi-Fi password for a security reason. Yeah. Yeah, that's where you can change your Wi-Fi. Yeah, you can.

so that's it, all you need to do is to delete that one and create a new one and save. But doing that one, it will disconnect all your devices connected. uh you need to reconnect each of it after, okay? You need to reconnect reconnect each of your devices. If you have smart devices, then you have to. But if you have like uh yeah, like handheld devices, you really need to manually connect it to the Wi-Fi using the new password you created. So moving forward, those devices that will be connected, you can assure that it belongs to you. And uh ma'am, I cannot stay on the line longer, not unless if you have still inquiry, we have also other option paid connect, $15.

To be told exactly they'll be back in warranty if that's the case. If ever there's an usual activity with your router, you can then call us uh within 9:00 a.m. to 11:00 p.m. We're open during that time, weekdays. Unlimited technical support within three years. So just to look for those router earlier earlier to on you need to log in locally as that I said earlier. You have to log in locally. Links app can do it. You need to log in locally to the router settings. There's an option there to have it removed. the.

You have to it's gonna be like uh not really a long process but um again ma'am your router is already out of warranty we have paid connect but it will cost you $15 and it's just one time technical support only one time that will last for an hour I can send you email if you want to that email contains just instruction on what you need to do to access your router locally what's your email address that's B-O-Y. Echo Romeo Nancy D-A-T. George Echo Romeo India Nancy Dallas Area George.

insane.commonsgma.com your first name and last name is it the same on the email? and who's your internet service provider? okay all right so just wait for 5 minutes maxuh brain uh you'll receive the email once it's gonna end okay? just wait for 5 minutes maxuh you're welcome thank you again for calling you take care bye bye [silence]