Speaker 2
Welcome to LynxSys support. To ensure quality service, your call may be monitored. Certain products will be supported while end of support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. While waiting you may also visit support.lynxsys.com for more information about your product. Thank you for calling lynxsys technical support. This is Rio. How can I assist you today? [silence]
00:00
Speaker 1
Correct, correct. The Nadison company, they told me if I want to use the Linksys, so I have to shut it down bypass mode, and then set on the Linksys on the automatically IP address. Yeah, before, yeah, before, but now I use it. What do you call it, NUKE, right? The MAX three. Yeah. The MAX three, huh, huh. We got it? Nope. No. Yeah. Nope. Yeah, we got it, huh? We got it, huh? Okay, okay. Go ahead. Go ahead. Oh. Na, na.
01:00
Speaker 2
I'm sorry, sir. What are you trying to do? Are you going to set up the [stutter] Linksys device, connect to your Starlink? Is that what you're trying to do? Oh, okay. [silence] Hmm. Okay, sir, just to confirm, the Linksys device that you have was used before with a different internet service provider. Is that correct? Okay. What [stutter] is your problem? Why are you setting it up again? What's the issue?
01:00
Speaker 1
Well, you kind of Yeah, math. No. yeah, that's right. Okay, that being 60Y. The serial number is yeah. Yeah, 20 J like johns. 206-05 nine zero two six. Five Z. Yeah, it's all the same. [silence]
02:00
Speaker 2
Yeah, can you can that STM node, can you confirm to me sir, what's the serial number for your links device, please? It's at the bottom of the device. Is all your links has the device has the same model?
02:00
Speaker 1
Yes, you know, before when we bought it. Everything worked fine, but now I changed into styling. R for H like Henry, U like United, A like Apple. That's his last name. H U A H you can't- first name Ken, Ken, and the last name. H like Henry, U like United, A like Apple. The email address is matt [sound similar to career]
03:00
Speaker 2
Is this the first time you called Blink, sister? alright, I see okay, let me create first a record for you in the system, your first name, last name and what last name? alright and what email address there?
03:00
Speaker 1
[silence] x, Mary, apple, X-ray, same, last name, H U A, 12402@Gmail.com. [silence] Sure. [silence] Yeah, so I'm I'm connect the starlin router with the Wi-Fi and then they told me shut it down with the Wi-Fi of the of starlin. And then the um the cable
04:00
Speaker 2
Great. Thank you. Got it. Give me just three minutes here. Let me just uh fill in everything first in the system before we proceed. Okay. So right now sir, did you try to connect one ethernet cable directly to the link list, one of the link systems.
04:00
Speaker 1
From router, starting? Oh, also, the wireless, because we use a network wireless the whole house. Oh, the light is red right now. Okay.
05:00
Speaker 2
Okay, so the setup should be, from your, from Starlink, there will only be one Ethernet cable connected at the back, and it should be connected down to one of the Linksys nodes, the parent node, is that correct? Now, other than that, all are wireless, correct? Okay. So for the parent node right now, sir, what's the light indicator showing at the top of it? Okay. All right. Now, sir, just before we proceed and set up your whole system, just to set proper expectation, the Linksys device that you have is already out of warranty.
05:00
Speaker 1
[silence] No, I'm not. I understand. I understand. The only thing I need right now is how to set up on the Linux to automatically, if you can receive from the, particularly IP address from the saling. [silence] Yeah. Oh, okay. Okay. Yeah, yeah. [silence]
06:00
Speaker 2
Now, for out of warranty devices, we provide troubleshooting. However, just to inform you that if by chance, uh, that the device is defective, we don't provide replacement. Okay? We only provide troubleshooting. Now, if troubleshooting won't work, we cannot provide no other resolution. All right? You might try to upgrade to a newer one. That's all that I can provide for you. All right? So, okay. [silence] Yes, sir. I can provide you troubleshooting guide. That's not a problem. But to inform you, the Linksys app won't work. If you're going to add the child node or all of your devices, you need to log in to the website so that you can.
06:00
Speaker 1
Hi. shoots up. ok. okay, reset. 15 feet, 20 feet? ok. Let me. [silence]
07:00
Speaker 2
add add them. But right now, we are going to use the quickest method to add them. But first, you need to reset the parent hold you hold and press the reset button for 30 seconds. and for your two child node, how far are they from the parent node? Okay, for us to add the child node in the system, you need to put the child node closer to the parent node at least two feet.
07:00
Speaker 1
Okay. Yes. Give me one second, okay? Okay, give me one second.
08:00
Speaker 2
they now close to the Bernardosan? Did you just recently turn it on? Okay. Go ahead.
08:00
Speaker 1
OK, so, let me bring all of them together. OK. Is this for here? Maybe one second. I'm going to be right there, OK? [silence] Okay, sorry, Jeff, I'm notconnection right now. I'm sorry.
09:00
Speaker 2
So child nodes are just recently turned on. They're still rebooting.
10:00
Speaker 1
All right. Yeah, it's just un-blocked and turned on. Both are There coming up a blue. It's purple Right now. And the mode It is Yeah. The, uh the model is red. Not yet. Yeah, yeah. But uh, multiple OS Yeah, it is reset. Yes. Yes. Yes. They have red button, right? Yeah, he has red red blue
11:00
Speaker 2
Are the child nodes just recently turned on sir? Okay. Give it at least... Good. So, the parent node shows red light after resetting it. Did you reset already the parent node sir? And now it shows red. Had you happen to reach the reset button properly or you need to find a push pin so that you can reset it?
11:00
Speaker 1
okay let me all right here 30 seconds one two three four five six seven eight nine ten 11 12 13 14 15 okay
12:00
Speaker 2
you need to press it harder so that it will reach the bottom of the pin.
12:00
Speaker 1
. one two three four five six seven one two three four five [silence]
13:00
Speaker 2
Alright, so the child mode also, sir, you can reset them individually. Uh hold and press the reset button as well. One at a time. [silence]
13:00
Speaker 1
The motherboard is not still red. Yeah, when I reset it, it changed color. K. It's flashing. That flashing. And then, when it's flashing, then, it'll turn on purple.
14:00
Speaker 2
so after you reset all of the nodes there, the device should show ping, purple or magenta. Okay. But let me just confirm, sir. When you hit the reset button of the parents node, did it say it's red or it changed color? Okay, good. That's good. Alright, that's good. Okay. Alright. Okay, let's wait for your other nodes also to turn purple, pink, purple, magenta or bright red.
14:00
Speaker 1
Okay, now you're wondering, so rest now. Okay. So both of them, in the bubble, three of them right now.
15:00
Speaker 2
Hmm. How is it right now, sir? What's the lot showing?
15:00
Speaker 1
All of them on a I think in the bubble right now. Purple. Purple. Yeah. And then it turned on red. The mother. And then the child soon bubble. Purple. Yes. Did the peronod wear.
16:00
Speaker 2
I'm sorry. What lights are they are purple.
16:00
Speaker 1
Right now they're trying one emergency drive from bubble two emergency right now and another one still bubble main press one second one two three four five I go to amber and now I go to
17:00
Speaker 2
Okay, again. parent node is red. one child node is red and one child node is purple. Okay, so in the parent node, sir, can you try to press the reset button five times, one press per one second, not too fast.
17:00
Speaker 1
[silence] <start_of_audio> But now okay okay can you hear me hello hello okay okay so the model is Embed now it's the model is also resetﾠfireﾠtile on the child too right right so I'm very
18:00
Speaker 2
Okay. So what we have done so far is we tried to add the child node the quickest way to add it. So we're going to wait for each of our node to turn solid blue or green and that's a maximum waiting time of five uh seven minutes. Yes, sir. I'm still with you. Just call me, sir, if all of the node turn solid blue. No, just in the parent node, sir. did you press the reset button only in the parent noder or you also press it in the child noder? okay. all right, give it at least seven minutes, sir. [silence] yeah, give it some time.
18:00
Speaker 1
red and flashing. slow flashing. and on the. yeah the parent was red solid and flashing every one second I think. um the parent and the new the yeah the child one of them going to green and then red and one of them still red and now they turn on red now.
21:00
Speaker 2
how is it right now sir? which light indicator showing for each of the node? solid red in the parent node? which one shows flashing red sir? oh it's not solid red it's flashing red. okay give it. solid or flashing which one is flashing okay for the solid one so purple
21:00
Speaker 1
The parent still flashing. Yeah. Yeah, I am. I'm on the computer connecting directly on. on. on. on. on. on. on. Unless it right now. Uh, yes. Uh, let me see. No. I use Wi-Fi. I can, I can go directly if you want. We can, I can go do that. It gonna take me just one second.
24:00
Speaker 2
Yeah, have a computer or a desktop that we can connect directly to your star link, I'm sorry you're connected directly to star link. You had where your computer to the star link modem and mm. it's okay.
24:00
Speaker 1
[ silence ] [ silence ] yeah [ silence ] I'm on [ silence ] I'm Wi-Fi on computer Wi-Fi in the [ silence ] shilling right now. yeah [ silence ] yeah yeah I have internet yes [ silence ] so the [ silence ] the mother the mother is red flashing [ silence ] sometimes like some seconds they turn them [ silence ] Bobble and go back to red again but the child [ silence ] solid red no flashing [ silence ] sorry [ silence ] yes [ silence ] but the mother is still flashing
25:00
Speaker 2
So your your Wi-Fi is working fine, so right now it's, um, hmm. All? Two of them. Two of the child nodes just stays solid red? Hmm.
25:00
Speaker 1
You want to go through the directly the computer so that you can set easily. I got links as broader locking. Yeah. Okay, Turn off the the book. Okay, Turn off now. Okay. Turn off. My computer is still running. 32nd. Okay. Okay.
26:00
Speaker 2
it's okay. Uh, here's what we're going to do, sir. Try to unplug your two child nodes. We're going to set up first the parents using the web browser. turn turn off your two child nodes. How come? So two child nodes are turned off, try to reset again the parents node. 30 seconds later. Try to check the light showing if it will change color aside from red.
26:00
Speaker 1
Yeah, it's a flash of light, right now, change from red to purple, Yeah, it's changing to purple, I didn't reach, purple now, I'm still holding the reset, not yet. Yeah, blue line is on. All right, I'll let you go. A blue line is on. Okay.
27:00
Speaker 2
And what color? [silence] Did it change to blue? [silence] Yeah, hold it. [silence] Did it change to blue? No, no, no blue light. [silence] How is it? There's a blue light now showing. [silence] Okay. [silence] All right.
27:00
Speaker 1
Oh Pop oh. Blue. Yeah, just starting the pop up window No, it's not flashing yet. Okay. So on the Wi-Fi, you mean [silence]
28:00
Speaker 2
what's the light showing now? just [solid purple], sir. [solid purple] or [flash thing]. Okay. Can you try to use your computer, sir? Try to open your computer. Go to the settings... the network. Find the link [his Wi-Fi], connect to it. Yes. On your Wi-Fi of your computer. Go to settings. Check available network. You will see the Wi-Fi.
28:00
Speaker 1
I see the uh Illumina setup A6A. If I connect this, I can log installing, right? Oh, okay. So the password you say give me a second. It's too small. I can't see it. I take a picture. Give me a second. [ silence ]
29:00
Speaker 2
all right connect to that way pain sir the password is at the bottom of the parent node sir you don't need the starlink
29:00
Speaker 1
E is what you missed. Now a turn on that. I'm locking right now. So rech.
30:00
Speaker 2
Try to enter again the password here.
31:00
Speaker 1
It's hard to because uh the E? No yeah because the the password is the letter at the end it's hard to see which one it is uh okay let me re- let me do it one more time the last letter
32:00
Speaker 2
If we cannot connect to that Wi-Fi, Chris, we cannot set up the whole system.
32:00
Speaker 1
L. Okay. If we... Trying this one it's not working. Put the letter on the end of the latter it is it is I don't know what it is. It's like one line. Number one. I try number one. I try loader. L. No. I can't hear O.N. I think I have to um A last letter. Now the last letter. I couldn't see the last letter well. So it's gonna type in the password. Um. The picture. What? Now I am zooming...
33:00
Speaker 2
How is it? You can try to take a picture of it, Sir, and zoom it in so you can check it.
33:00
Speaker 1
seen right now, but it, it couldn't see what it is. I'm trying to L. You want me to send you a picture? Okay. Take me a second. Okay. [silence] What text I can text you? Okay.
34:00
Speaker 2
Can you try to send it to me, sir? Let me check. I'm going to send you an email, sir, just for a little.
34:00
Speaker 1
okay directory which email are you sending correct is this going through yet
35:00
Speaker 2
can try to refresh your email sir a sent you an email already is your email address max2402 com just wait
35:00
Speaker 1
I'm looking for Jane.
36:00
Speaker 2
Well, I've sent it to you already sir. Do you happen to have a different email so I can send it to? Uh what's the email sir? [silence] So that's two at four season eight and eight and eight at gmail dot com. Is that correct? Yes, sir. All right, sir. I will send it to you if you've received it. Do let me know. Thank you. All right. Wait, there's no [silence] you're welcome. [silence] Thank you. Goodbye. [silence]
37:00
Speaker 1
Yes, K e D O R, E-N a number four, the letter N number four, C I-T t X dot com, but C I-T N, no S-S-N Dash Season, I-T-I-A-I-R-O dot com. let me see maybe go back here uh huh you got you got you know so okay okay I send you back the picture it sent
38:00
Speaker 2
You can now try the checker. The checks are flashes. Let me check.[silence]
39:00
Speaker 1
Hey, maybe. Let me try. all right, that's what I'm trying to.
40:00
Speaker 2
th at small letter i is there
40:00
Speaker 1
ok, lock in, but no internet, okay, my router, type in on the website my local my router local, all together, no space, right? [ silence ]
41:00
Speaker 2
okay try to open a browser and go to my router.local my router.local Oh I see it or showing please check their advanced or something like this error
41:00
Speaker 1
Continue. Do you want to continue advanced? Okay. The server couldn't prove that the link is secure. Do you want to continue to the link? .com. Access VLOG rather password. The same password? Yes. Yeah. The one I've sent you right? Is the same? Okay. In a moment I should receive. Yes. Len. For your other workshop.
43:00
Speaker 2
Okay did it ask to did it ask to put router password? Okay router password is at the bottom of the link device. No sir. that's a Wi-Fi password. You can try to put admin added admin password and that doesn't work try all lowercase letters lowercase and it didn't work you can just continue to put admin as your router password. Okay go on the black silent Okay if you have another loan catch silent Okay nothing here is there anything newer here?
43:00
Speaker 1
all know admin All right. All right, getting now. All right, so I can see. I'm going right now. I see router, but Internet, so, okay. Yes. Yes. CA
44:00
Speaker 2
small. Okay, all right. You're already in the dashboard. So try to scroll down at the very, very bottom portion. There are hyperlinks there, small words. End user license agreement, terms of service, privacy statement. Were you able to see those? Okay, do you see an option there, say? Yes.
44:00
Speaker 1
End user license agreement. Privacy statement. Third party license. Offer of privacy information. Just holding. Not in CACA. No. On the same Google App. No.
45:00
Speaker 2
No capital? See and A, okay. If that's extension Mode, yes. There is just one there, one line, no, okay. Then if that's the case, try to click at the left bottom. There will be options there. Try to click in the router settings. Click connectivity. So, in connectivity, you will see the router set up or CA router. But let's set up. you see that you
45:00
Speaker 1
yeah ca router set up yes okay ok now please set the Wi-Fi okay we're done.
46:00
Speaker 2
Okay, click that please. After clicking, okay. So, if you're already in that information, try to create a Wi-Fi name and a Wi-Fi password for your Linksys. So, just tell me if you were done creating a Wi-Fi name and Wi-Fi password, and do not click anything.
46:00
Speaker 1
Okay. Okay. apply changes. Your router is playing. change. Yeah. apply change. your router is applied. change. the action you perform may cost you by temporarily loose. connection. this may take a few minutes. wait until the operation is completed. Now click. Okay. okay. [silence] uh the green.
47:00
Speaker 2
All right. Then do you have an option there setup node? Click that please, setup node. All right, no. Sorry, do not touch anything. Sorry, I just want you to click only setup node. Okay, go ahead. So just wait for the setting up node. No, sir. Just after you set you click the setup node, do not touch anything. Aside from that, can you confirm to me what's the light showing in the parent node?
47:00
Speaker 1
I believe. Yeah. Oh yeah. Right, not ring. Yeah, not turning up right now, flashing. Okay. Okay. Okay.
48:00
Speaker 2
can you double check? It was just green or was it green earlier, so it's still trying to reconfigure. Let's give it at least maximum waiting time of seven minutes. So do not touch in the computer. Ah
48:00
Speaker 1
i thought it was just changed on the uh the dh and b in bit automatically so so I'm linking I didn't know this command them but why when I plugged it not working so when when they did styling guy sorry uh let's see okay I see mmm-I see
49:00
Speaker 2
device, sir is, is, Linksys is already an automatic, sir. You don't need to make any changes for that. It's because sir, that that the device is not yet reconfigured, sir, for the Linksys. You need to set it up. And just mind your, the node that you have is currently, um, again, it is part of our oldest nodes. We need to say we no longer manufacture this device. And and side from that, we don't have any more firmware updates for this. Starlink is already Wi-Fi 7. Your node is just Wi-Fi 5.
50:00
Speaker 1
You mean I should be using Wi-Fi? Oh. [silence] Hmm. Hmm. [silence] Oh, I see.
51:00
Speaker 2
Meaning to say, sir, you should upgrade to a wi-fi 7 capable router for your phone. this because this is just wi-fi 5 for the Linksys. That's why it's really having a hard time connecting to your modem, because your modem is wi-fi 7 already. There's a conflict. So it might work before, however, once the Linksys devices has been reset and disconnected, you'll be having a hard time connecting it back to your new modem. Yes, this is an old model.
51:00
Speaker 1
Red flashing. Okay. It won't- [silence] You might want to check the connection settings in the Google phone app.
52:00
Speaker 2
It's how the parent node right now with light showing issue. If this current parent, node, sir won't connect or aside from it shows only red, we'll try to swap a node.
52:00
Speaker 1
Yeah, it seems like it's not flicking it in somehow. [silence] It's not going through - flashing screen. [silence]
53:00
Speaker 2
you okay alright still flashing alright just give it at least a minute
53:00
Speaker 1
[silence] then flashing red still
54:00
Speaker 2
[[silence]] Still the same sir? Flashed-ing red or solid? [[silence]] Yes sir of course your your your Starlink sir is a high-end modem already internet service provider well the router that you have is just Wi-Fi 5. I'm not sure if we already have Wi-Fi 7 routers however there are some prominent manufacturers who are still doing some I know like Asus on their you know case it is through Wi-Fi 6 already and on the latest model like DTX X50 but you can you can also try to in purchase in a P or in P like on websites.
54:00
Speaker 1
No, no. I can, I can order from Starlink and not Rally. They have a station. Okay. All right. All right. I think I can, I can go that route. Thank you so much for your time, your help and everything. Appreciate it. Thank you. You too. Bye-bye.
56:00
Speaker 2
I'm, I'm afraid that we, we may have to wait a minute, I'm afraid that we don't, we don't have a stack for that, but you can try other company or other brands. They have Wi-Fi 7 devices. All right, well, if if that's the case, that's, that's much better also. So that uh the modem and then the nodes are interacting in the same path. Because they have the the same standard. You'll not gonna have an issue. are. are. All right. Thank you so much, Esauel, sir, for your patience. You have a nice day. Bye-bye, for now. You can now release the line, sir.
56:00