V2 Rubric Detail — 725d60ba-7985-11f1-9…

Generated 2026-07-18 01:05 UTC

← Back to comparison table
✓ Feedback submitted — thank you!
Call Start
2026-07-06 21:55
Duration
47m 37s
Contact
James Tallinner
Issue Type
Device Setup
V2 Outcome
Successful Resolution
V2 Band
Needs Improvement

Agent & Case Context

Agent
Nathan Amores
HappyFox Case
#LTS00136090
Support Country
United States
Product Family
RANGE EXTENDERS
CSAT
—
Sentiment Trajectory
—
Ticket subject: RE6300 - reinstallation, new router
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (4 hallucinated segments, 2 too-garbled-to-score segments). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution2.00/5
Accuracy1.00/5
Communication2.00/5
Protocol2.00/5
Efficiency2.00/5
Overall2.8/5

V2 Rubric Scores

Resolution4.06/5
Technical0.94/5
Communication2.50/5
Ownership3.57/5
EscalationN/A
Customer Exp1.79/5
Overall55.5% (-0.5)

V2 Grader Summary

The agent successfully resolved the issue as confirmed by the customer, satisfying R1. However, T2 and T3 are Not Met due to providing incorrect URLs (extender.netgear.com, extender.blinksys.com) and misstating the ready LED color as orange instead of solid green, per KB. Despite communication flaws and lack of case continuity, the agent demonstrated ownership and resolved the issue without escalation.

V1 Case Analysis

Customer attempted to set up RE6300 extender; agent gave incorrect URLs and guidance. Customer reported the extender eventually showed a green light and appeared to work, but no proper verification was completed.

Troubleshooting Steps
  • Guided customer through a 30-second reset of the RE6300.
  • Attempted to have the customer connect to the extender’s Wi-Fi (Linksys Extender Setup-959).
  • Provided several (incorrect) URLs for the extender setup page.
Key Observations
  • Agent repeatedly gave incorrect web URLs (extender.blinksys.com, extender.netgear.com, etc.), which is a serious accuracy issue per KB guidance.
  • The agent never confirmed the correct model/family before providing instructions, violating protocol.
  • Communication was confusing; the agent often spoke over the customer and did not summarize steps clearly.
  • The correct setup URL for the RE6300 is http://extender.linksys.com, not the domains provided by the agent.
Positive Highlights
  • Agent remained patient and kept the call open while the customer attempted steps.
  • Agent asked the customer to perform a reset and confirmed the LED status.
  • Agent correctly identified the need to connect to the extender's temporary Wi-Fi network (Linksys Extender Setup-959).
Agent Errors / Gaps
  • Provided multiple wrong URLs for the extender setup page (extender.blinksys.com, extender.netgear.com, extender.linxys.com).
  • Failed to collect or confirm the product model, serial number, and warranty status.
  • Did not follow a logical troubleshooting flow; jumped between reset, Wi-Fi connection, and web URLs without validation.
  • Did not verify that the extender was actually providing internet connectivity before closing the call.
  • Incorrectly directed customer to extender.netgear.com and extender.blinksys.com, which are not valid Linksys domains and contradict KB guidance.
  • Failed to confirm that the customer successfully accessed the setup wizard after connecting to the extender's Wi-Fi network.

V2 Indicator Ratings

Resolution
R1 Met Issue actually resolved conf 98%
Customer confirms at 45:00: 'It’s working. The generator is working.' Final setup screen also states 'your extender is set up.'
R2 Partially Met Diagnostic thoroughness conf 90%
Agent guides through reset, light check, Wi-Fi connection, and setup page access, but provides incorrect URLs and repeats steps inefficiently.
R3 Met Correct resolution path conf 95%
Agent acknowledges device is out of warranty but commits to helping: 'I will help you on the phone, set it up, make it run.'
Technical Accuracy
T1 Partially Met Technically accurate info conf 87%
Agent identifies symptom (can't access setup page), checks light state and reset, but does not probe deeper (e.g., why initial IP failed, device compatibility).
T2 Not Met Appropriate tools / resources used conf 100%
Agent directs customer to 'extender.netgear.com' (28:00) and 'extender.blinksys.com' (33:00). Per adjacent_range_extender_to_mesh.md, the correct URL is http://extender.linksys.com.
T3 Not Met No misinformation conf 100%
Agent states 'orange means ready for setup' (30:00), but adjacent_range_extender_to_mesh.md specifies 'Stable LED (solid green): Ready for setup'. Agent also provided multiple incorrect URLs.
Communication
C1 Partially Met Clear & professional language conf 85%
Agent maintains basic control but has long silences, unclear transitions, and fails to frame the process at the start.
C2 Partially Met Confirmed understanding conf 82%
Agent uses simple language but does not adapt to customer confusion (e.g., repeated menu navigation issues, incorrect URLs).
Customer Ownership
O1 Met Ownership & empathy conf 97%
Agent owns the case throughout: 'I will help you' and does not transfer or abandon despite complexity.
O2 Met Proactive follow-through conf 93%
Agent sets clear expectations: 'no charge,' 'I will help you set it up,' and issue is resolved with no pending follow-up.
O3 Not Met Closure confirmation conf 90%
Customer mentions existing case and prior chat with support, but agent never references or reviews prior history.
Escalation Judgment
E1 Not Applicable Correct escalation decision conf 100%
No escalation was performed and none was warranted — issue was resolvable via standard setup steps.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation was performed.
Customer Experience
X1 Partially Met Customer effort minimised conf 85%
Agent shows goodwill by waiving charges and offering help, but does not acknowledge customer’s frustration or repeated effort explicitly.
X2 Partially Met Tone & rapport conf 80%
Agent remains patient but does not adjust pace or method despite customer struggling with menus and URLs.
X3 Not Met Overall experience conf 92%
Customer repeats steps multiple times due to incorrect URLs and unclear instructions, increasing effort unnecessarily.
Call Transcript69 turns · 77 lines
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. While waiting, you may also visit support.linksys.com for more information about your product. [silence]
00:00
Speaker 1
... Yes, this is, um, I'm calling for Jim Salinger or James Salinger. We already have, we have a, we did have a case number already. But we were on hold to hook up the wireless, 'cause we're going to actually make it hard wire to the generator instead of being wireless. And we tried
06:00
Speaker 2
Thank you for calling me. My name is Nathan. Do you know who am I speaking to? Go ahead. Uh huh. Uh when did you call just now? [silence]
06:00
Speaker 1
um actually he's been talking to he was online with lynx system support site. he was been talking with someone online and i mean jimmy i need to know what serial number this generator is I only see the lorex information. this lynx Linksys is for the generator, am i correct? it's going to be once it's plugged in. exactly. so, evidently, we couldn't. um [silence] um, for some reason, we could not. he gave us an IP address to use, and we could not get our system, either my computer or his computer, to read the um, HTTP colon forward slash 4.192.168.1.1. Neither one of our computers would bring it up. So I'm calling back and i i'm fainting leaving you with this really screwed-up image of me. because we could not bring him up. We were on the computer through the chat with one of your techs and he put that IP address in and neither one of our computers would bring it up. Oh, okay. How did I get this thing hooked up? which do you Maps? Hook up to the computer to hook up to the computer. So the to the so we can go into the main box of uh of the Linksys system so we can hard wire it instead of being wireless, what? That's just the opposite. We're trying to make it wireless? Or are we trying to make it hardwired? Make. to We are trying to connect a Linksys box. We're trying to connect the Linksys extender
07:00
Speaker 2
You were talking by a chat, right? Not a UN agent? [silence] All right. [silence]
08:00
Speaker 1
To our router. Once we have it connected, then we can plug our generator into the Linksys box and it will not be hardwired into our router just so that we don't, we don't, it doesn't cost us $2,000 to fix the the electronics in the generator because of the lightning. [silence] It's it's R - E - 6300 serial number [silence] serial number is 1771.
09:00
Speaker 2
That's all right. Tell me the model of your extender, your lens system, tell me. R Eet and then the serial number.
09:00
Speaker 1
1 1p'sm Paul, O is in Oliver, 7, B is Mboy. 0 0 8 6 0. I'm sorry, your name was Nathan. Am I correct? All right. Thank you. I'm sorry. Jimmy's been working on this all afternoon since we had a major lightning storm yesterday, last night. My internet service is T-Mobile, and it is wireless. and it's 5G.
10:00
Speaker 2
Take a look. Yes, great. Say let me find your outer. Tell me what is the model of your router? Coming from your internet service provider. Mm
10:00
Speaker 1
On my router, Oh. My model number is a TMO dash G 4. A is N-P-L, R is RNDY. Okay, no problem. It's the white one. Yeah, standing up
11:00
Speaker 2
Can you give me the model of that router? [silence] It's a T-Mobile. [silence] I'm still looking for a solution, save me. The T-Mobile is the white one or the black one? [silence] Standing up right?
11:00
Speaker 1
and, and it's also got a little side guy that next to me, he's a round disk. I know the password. But you want to know the what? You want to know what? Wi-Fi name. The Wi-Fi name that I did, I show on my phone is labeled as, I'll tell you in just one sec. It's T mobile dash Seillon Charlie 038. that's, yeah, that shows up on our phone.
12:00
Speaker 2
you know the route Wi-Fi name and password of your new mobile router you verifying how about the router name the router name wireless name yes right this is the Wi-Fi name you will connect so they can get internet correct okay okay bring the the router near the e mobile at least three feet away from each other ok you bring the extender near the router and plug it in at least three feet away okay you don't need to hook it wire no just plug the power of your extender that's it okay
12:00
Speaker 1
[silence] Did have it, I'm hooking it back up to power. Okay. From the from the from the um router. Oh, probably about three feet. It looks yellow to me. Well. Let me grab he was using it with. Let me grab something better. Like a paper clip. Just give me one second please. James email address is JTATrim@gmail.com.
14:00
Speaker 2
How far is it from the team mobile? Yeah, all right. Plug it in to power and tell me what is the color of the light? Yeah, tell me And can you please try to press the reset button and then hold it for 30 seconds. There's a reset button on the extender on the side. James, what is your email address? I told you.
14:00
Speaker 1
OK. now I got it. You said hold it for three seconds? I say this longer. three, zero. Oh. he didn't he wasn't holding it that long. now I am. OK. I'm still holding it. should the flashing light stop? okay. there was a little hesitation but it's still blinking. I want to say it's yellow. it's yellow maybe orange? I don't it looks yellow to me. could be orange.
15:00
Speaker 2
Start. 30, 3-0. 3-0 seconds. No. Orange. Yeah. Orange. Yeah, yeah. Okay, okay. That's good. That's good. Now just to set an expectation, your extender is already out-
15:00
Speaker 1
Is that is what it's out of what it's out of? So it's out of warranty. He's gonna charge us. 20 Okay. So what do I need to? Go wait about 2 minutes. Okay.
16:00
Speaker 2
I have two voluntarily, but I will help you. There's no issue on, uh, out of Warranty. But I can help you. But I will help you now, issue resolved. I will not charge you. I will help you set it up, make it run. Now, if the router is already the hardware is defective, it's not working, I cannot replace you. But that's okay? I will help you on the phone, set it up, make it run, make it connect to the router. But no, no, there's no charge. Zero, no charge. It's free. Okay, I've created we just finish the reset with around two minutes. Now, if this is, yeah. If this is a hardware issue, I will not replace it. I cannot replace it, but I will help you on the phone, right?
16:00
Speaker 1
Okay. Now, it was yellow, now I can definitely say it's orange. Okay. You weren't holding it long enough for one. You have to hold it for 30 seconds when you reset it. Just so you know. Hey, it's still flashing. Two, okay. I'm on the computer. Are you sure I go to his on my computer?
17:00
Speaker 2
clear? All right. Tell me the color of the light now? Okay. That's good. All right. Go to your computer or mobile device home. Can you check if you can see the Wi-Fi name linksys extender set up and then follow by a three digit number. Go to the settings and your computer or mobile phone. Go to settings, and go to wireless. [silence] Get go through are less. It's okay. It's a great. [silence] Network network and internet and go for wireless. Wireless.
17:00
Speaker 1
un Arthur's his advice. He's there not are visible to change. Why? Go to the PC. Go to the PC. Oh, it just gives me all my windows. I got to go into the network. The network. You doing your computer? details panel show navigation. I didn't. It's not giving. I need to X out of that. I need to go to details. Yes, it's a laptop. It's a laptop. lower right. I'm going to open this little panel. Nothing there. What's this say? Display items choose.
19:00
Speaker 2
Anna. Do you see anything like wireless on the lower right side of the screen? [silence]
19:00
Speaker 1
using large Thumbnail, Display Information on each item in this window details, let me go into details select files, this file I, I yeah Nope, I, uh Okay, I'm gonna check [silence] Okay, I um search wireless Let me search it. Let me see if I can come up with something. And it's not letting me do anything. Nothing there. We hit enter, it says nope, it's not doing it either. All right, um, let me use my I'm on the phone with you on my phone. All right, let me try to go into head.
20:00
Speaker 2
There's no wireless. Okay. Wi-Fi. It's okay. Take your time. I'll be here. You can use a mobile phone with a computer.
20:00
Speaker 1
and so I need to go to settings. Okay, T-Mobile, Wi-Fi, my networks, other networks, join networks. Yes, I do this, I do, I do see the linksys extender setup-959. Click on the phone, okay. Unsecured network. And it's so, no internet connection. Preferably do it through Safari. Okay, let me get rid of that.
21:00
Speaker 2
Settings. wireless. You see the Linksys? Okay. Linksys Extender. Extender's up. Connect. Okay, connect to that one. Yes, okay, continue. Alright. Now I need you to open a browser in your phone. Chrome would be good or Safari. Yeah, you're using an iPhone, right?
21:00
Speaker 1
hot Safari got it and let me go down here just okay all right let me exit extender.lexus.com search ext.lexus.com Safari cannot open the page because it cannot be connected to the server [silence]
22:00
Speaker 2
Open and then visit the website extender.linksys.com Go ahead. Linksys.com You are connected to linksys.com tender setup right
22:00
Speaker 1
Yes, he is connected. Let me go back into his settings. This is different than my phone. Where is that box? Here it is. Okay, Wi-Fi. See available networks. Okay, he is connected to the T-Mobile dash C038. He is connected. But the link this system extender setup for dash 359 no internet connection. Okay. Wait a minute. Okay, let me click on that. Unsecure network. Open network provides no security and exposure to all network traffic. This, okay. Learn more.
23:00
Speaker 2
Okay. Can you try to connect? Can you try to connect to extender? l'k says. Try the setup. That's why I mean. Even we don't our objective is not to connect to the the internet. Our objective is to connect to the extender. Okay. Yes. Yes. Continue.
23:00
Speaker 1
now join. Okay. All right, wait a second. I'll just scroll down a little bit more. It has private Wi-Fi address routing. Has Wi-Fi address and it gives me numbers and letters. It says Wi-Fi network and devices can track other nearby Wi-Fi devices. So what should I do? Hit join. I'm sorry. Learn more about recommended settings for Wi-Fi. Auto auto join is clicked on. Lim - um. I'm not in there now. And here's the link. Here's the IP address. Router. pack config -
24:00
Speaker 2
Join. Uh-huh. All right. Are you connected to it? Join. Join. Uh-huh. Uh-huh. You are connected now to the link.
24:00
Speaker 1
This is what I'm looking at now. It has an IPV4 address. IP automatic. But underneath it has IP address, which is correct. Subnet mask, which is the 255.255.2550. The router number. Then it has DNS configure DNS automatic. And it has an HTTP Proxy configure proxy is turned off. So, it says automatic. Um So does this often do it manual?
25:00
Speaker 2
[silence] [music] okay, can you go back to the previous screen is there an option for you to click okay and join, is it join already can you verify? no no no just close everything start over.
25:00
Speaker 1
Okay. I'm in the why it was five. Network. My network is T-mobile. The phone. The will the send the extender setup? When I click on it it takes me to no Internet connection. If this is your Wi-Fi network try restarting the modem and we and the router or contact. Hold on. Let me re let me reboot my router. Okay.
26:00
Speaker 2
Power again and then close everything. Go to Settings. Go to wireless. And tell me, where are you connected? To the mobile or to a standard Linksys setup? You are connected to it or are you connected to it? Your objective is to connect the phone to the Linksys extender [silence] setup. [silence] That's okay. [silence] No. No, no, no, no, no, no, no, no. Don't, don't, don't, don't. Do not.
26:00
Speaker 1
Okay. Is the phone the phone is connected? And I am seeing I am seeing auto join. I am seeing the I am seeing the router address and all that information, but it is it will not connect to this it will not connect because I have the I.P., you're subnet mask the router. DNS, DNS Con-Fere, automatic proxy, configure proxy is off, but the phone is connected. We go back to Safari Okay.
27:00
Speaker 2
okay, do not just just make sure that you are connected. okay, our objective is okay. okay, that's okay. what what's up? okay, close it. go back to safari. and then [silence]
27:00
Speaker 1
I'm in. All right, let me get out of this and go back into Safari. options. I don't want Google. Nope, I don't want that. Safari cannot open the page because it couldn't connect to the server. It wants me to go to Google. That's correct.
28:00
Speaker 2
Visit the website extender.netgear.com. [silence] Your phone is not connected to the extender, it should popup. Okay. The objective is [silence] your extender doesn't have a screen and a keyboard. [silence] So the objective is [silence] We need to get a device, a computer or a phone, connected to the
28:00
Speaker 1
[silence] Okay. All right. Okay let me do let me do one thing here. Let me get rid of some of this stuff on the background. It might be interfering with what we're trying to do. Because I'm on my phone. So let me just get rid of all the stuff he has in the background and let's try it again through Safari. Okay I just killed that. Okay and Okay I now I just touched I just touched on the phone go to settings. Okay. Okay linked link this extender setup dash 959. I'm arrowing it over.
29:00
Speaker 2
connect to the extender so that when we issue our command line browser extender.linxys.com, we can connect. right close all, including Select OK. now, go to Settings. Yes. Go to Wi-Fi.
29:00
Speaker 1
connect connect to Wi-Fi view available networks okay click what okay no internet connection try to restart the modem or and the router or contact contact your ISP so it wants me to restart my router should I unplug it and reset it again it's still flashing orange so why can I get if this is your Wi-Fi network and stay
30:00
Speaker 2
Click the Power. Click the Linksys extender setup. You are connected to this, right? No, don't. do not. It's working. It's just the extender is not working. No. No, no. No, no. Yeah. Orange means ready for setup. It's almost there.
30:00
Speaker 1
[silence] your router to use or security type WPA-3 or WPA2. Learn more about recommended settings for Wi-Fi. Says forget this network. Auto join. [silence] pardon me? [silence] forget this network. [silence] okay. [silence] forget it. [silence] Okay. [silence] did. [silence] Okay. [silence] Oh. [silence] My network's browsing and blanked this extender setup showed up underneath my
31:00
Speaker 2
What are the other options below? Forgot this network. Forgot. [silence] 1, three, five, six. Okay, check if the linksys extender is set up. Uh-huh. Yeah, linksys again.
31:00
Speaker 1
Okay, it's okay, it's twirling. It's twirling, and it's it's now, it just gave me a checkmark. Gave me a checkmark. No internet connection. Nope. Now, opening Safari. Safari cannot open page because it couldn't connect to the server. [silence] Yeah, I just did. I just took it, I just swiped it out and touched it again, and the only thing at the bottom is google.com.
32:00
Speaker 2
All right. Okay. Can you connect to extender setup? Linksys extender setup, click that one and select join. All right. That's okay. That's good. Now close it and then open that software. Can you refresh the screen?
32:00
Speaker 1
Safari cannot open the page because they couldn't connect to the server.How can we get out of this? There is no search bar. There is no search bar on top. All I have on the bottom is where I can put an um an address. So I put um blank sis. Oh wait a minute. Wait a minute. Okay. Wait a minute. Okay. Colon.
33:00
Speaker 2
Did you type the extender.blinksys.com on the URL bar on the top? Not on the search bar on the top in the Safari? It's http:// x TP EXTENDER.BLINKSYS.COM.
33:00
Speaker 1
[silence] connect link amplifier.mx Len. Oh, link.t. Sorry, extend link.t. Okay, repeaterdirect.com. Welcome to extended. RE6300 extender setup. I accept. All right, start setup. Oh, welcome to your hub. Please tell me this is connected. To your home network to create a strong network along with your hub. Select Connect to home network. Ok, let's do it. And thankyou enjoy your eero extender.
34:00
Speaker 2
Okay. That -. That linksys.com -- [ - ] President
34:00
Speaker 1
extender. You said there's three. It's got. It's a it only said it only shows three diagrams. One, it looks like the router. It was a square box. Then they got the link wireless with the
35:00
Speaker 2
Extender are the two options. Access point and list the risk option. Tell me tell me what are the three options then. Is there any description? [silence]
35:00
Speaker 1
little arms in the middle and then they have the computer another device and a phone as a third option. Should I hit the extender? Extender. benefits without using any cable. This reduces clutter and doesn't give your Wi-Fi. So I'm just going to hit next. Oh actually wired range extender access point. Okay I'm going to hit next. It's looking for network. Here it is. The network network is here also is my wireless printer. And I don't know what the other one is but yes it is connected to our T-Mobile.
36:00
Speaker 2
yes. yes extender. yep. it'll look for your um, wear look all right. it will ask for a password. [silence]
36:00
Speaker 1
I don't see my network. the only look for manual enter network name. I if I touch on T-Mobile will that ask for it's pass okay enter network password. There you go. Okay here we go. eight. SSF NC 6V X2. Thank you. and seven. Okay, I just entered the password hit next or it says.
37:00
Speaker 2
yes yes
37:00
Speaker 1
because it says choose another network. Thank you. Connecting to network. I hope you're remembering what you did. [silence] It's still trying to, it's just still swirling. [silence] Connecting to network. Nathan's been very patient. [silence] All right, your extended wireless network is checked off at 2.4 GHz extended network. Tmobile shows, shows the WPA2 password and it shows the password 5GH extended network. [silence]
38:00
Speaker 2
No, no, you select next. Hmm. Mm-hmm. Yeah. This is good.
38:00
Speaker 1
mobile, has the T mobile, next, next again? Okay, too close, the device is too close. You just, after you get computer, you're going to move it. Okay, so, too close to your to your router. Okay, so what do I do now? Okay, yeah, says it's too close, so I just move it. Okay, okay, okay, so I'm going to connect anyways, correct? Thank you, secure your range extender, create an admin password. Do you have a password for this? Extender? [silence] Just make her admin. Okay, make her admin? Exactly. Okay, enter password again. Okay, add password, tent. So I don't need to. So I'm going to hit save. Okay. Okay, now register your product. I need to put his address, pair me. Okay, so I don't need to check off Linksys, may also email me to keep me up to date. I don't need to do that. So I can just hit hit next. It wants an email. Please select your country. United States. Okay, so United States. We don't need to check off that. So now I hit next. [silence]
39:00
Speaker 2
[silence] You can alleviate digital. Yeah, so that it would be easy to remember. Yeah, I can do that one later. Just please skip there. I can skip that part. I already registered. You can skip the registration. [silence] No, no need to edit. Yes, next.
40:00
Speaker 1
Enter a valid email address. and hit next or skip. okay. your extender, your extender is set up. here's your T-Mobile. here's your password, data, data. manage your extender, and then... we're here. don't... uh... and then... and... uh... ask. uh, would you like... uh, ask would you like... we... ask... uh, not... okay. so, I don't need to do anything else? [silence] No, it just says print this, print this. Your range extender will have a stronger signal strength if you keep it away from large metal objects, such as filing cabinets. You then close the. Close this window. I can close this window now, right? Yeah, if we if if we unplug it and plug it into a different outlet and then hook up our generator to it, it should. Is it green? It's green. Green. No, I can't tell if it's green. It looks. Green. Doesn't look green to me. It's green. No, it's definitely not orange. Yellow, yeah. It's kind of yellowish. It's kind of.
41:00
Speaker 2
Tame the color of the light on the extender. Is it green? They're not orange. Green, right? not orange. Yellow-green, okay yellow-green or light green. All right, that's good. That's good. Now you can bring and unplug and bring it to the other location. Go ahead.
42:00
Speaker 1
Oh, All right, it's plugged in. begin father booth that stole.
44:00
Speaker 2
okay great for a few minutes [silence]
44:00
Speaker 1
Do you see how it's going? [silence] Yeah. [silence] Okay. It's working. The generator is working. [silence] Okay. Is there anything else we need to do now that we're seeing the generator attached? You're good? So I have a question for you. If we have a power failure, is this thing gonna automatically hook back up? [silence] Okay. He says you have you just have to call them and they'll help us reset it. But I think I know now that he gave me a step by step. I'm getting ready to shut the power down here in a minute. Okay. It's just the fact is that the generator never turned on last night when we had a major thunderstorm come through. Because we did something wrong. I mean, extremely. Okay, so I'm going to shut my power down and I want to make sure that you're coming on. Okay. So we should be okay though, correct? Okay, perfect. Thank you so much Nathan. I really do appreciate all your help and um hope you have a good evening. Thank you. Bye-bye. Yes, perfect. And you do save. Thank you. Okay. You see how to do this if I? Yep. I got it now. I'm only going to shut the power down.
45:00
Speaker 2
Yeah. You go ahead. You go ahead. Yes, you are. You're too, madame. And in regards to James, good day to both of you. Have a nice day. Bye bye. [silence]
47:00